Nortel Call Pilot 150 Telephone Admin Instructions Manual
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Glossary 141 CallPilot 150 Telephone Administration Guide Level The Home Menu is on Level 0. As sub-menus are added, the caller progresses through the levels of the CCR Tree. A total of 11 levels can be created (from 0 to 10). Mailbox A storage place for messages on the CallPilot system. Mailbox number length The number of digits allowed in a mailbox number. The mailbox number length ranges from two to seven digits. Mailbox properties Mailbox properties are optional parameters in addition to the Class of Service values. The Mailbox properties are: Include in Company Directory, Alternate Extensions, Express Messaging Line, Call Screening, Message Waiting Notification, and Outdial route. Menu A menu is a voice prompt you record that provides a caller with a list of up to eight options. There is one default pre-recorded menu, the Automated Attendant Menu, that plays after the Company Greeting. You can replace this default menu with a custom menu, or you can assign the CCR Home Menu to play instead of an Automated Attendant menu. Message Waiting Notification Message Waiting Notification provides a mailbox owner with a message notification Message for you on the display of their telephone. Never Full Mailboxes CallPilot mailboxes have a Never Full Mailbox Feature, which lets callers leave messages in a mailbox, even if the mailbox is “full”. The messages are stored, but cannot be accessed until at least one saved message is deleted. Operator The Operator is the person whose extension rings when the caller is prompted by the Automated Attendant to “Press Ø for an operator”. If the Operator is not available, callers who request the Operator transfer to the General Delivery Mailbox. In Class of Service, the Operator is also known as a Targeted Attendant. Operator default extension The Receptionist or CallPilot designated Operator’s default extension. This default is preset to none, and must be changed to any valid extension on the system. Operator status The CallPilot setting that tells the system whether or not a receptionist or designated Operator is available.
142 Glossary P0919416 03 Option A CallPilot choice that is given to a subscriber through voice or display prompts. Outdial method The Outdial method determines which line, line pool or route the system uses when a mailbox owner replies to a message left by an external caller, and for Off-premise Message Notification. Password A four- to eight-digit number that is entered on the dialpad. A password is used to open mailboxes or perform configuration tasks. Path A Path is the course an incoming call takes to or through one or more menus on a CCR Tree to reach a desired destination. Path number A number assigned to a Path on each CCR Tree. The number represents the sequence of digits that callers enter to route themselves along the Path. Primary Greeting The main greeting played in a Personal Mailbox to callers who want to leave a message. Resetting passwords A System Administrator task that changes a mailbox password from its current setting back to the CallPilot default setting 0000. Resetting CallPilot Returning CallPilot to its original default settings. Special Mailboxes The two mailboxes used by the System Administrator and designated Operator. The two Special Mailboxes are System Administrator and General Delivery. Sub-menu A sub-menu is any menu presented to the caller after the Home Menu. Sub-menus can lead to other sub-menus. A total of nine sub-menus can be added to a CCR Tree. Subscriber A subscriber is a mailbox owner. Subscriber mailboxes include Subscriber and Guest mailboxes.
Glossary 143 CallPilot 150 Telephone Administration Guide Subscriber mailboxes are assigned to subscriber by the System Administrator include both Subscriber and Guest Mailboxes are maintained by the mailbox owner can be listed in the Company Directory under the subscriber’s name are protected by a password that can be changed by the subscriber, or reset to 0000 by the System Administrator if the password is forgotten System Administrator The person responsible for configuring, updating, and maintaining the CallPilot system. System Administrator Mailbox One of the two Special Mailboxes. Used by the System Administrator for sending Broadcast Messages. This is the System Administrator’s Personal Mailbox. Target Attendant The Target Attendant is assigned to answer a telephone when a caller opens a mailbox to leave a message and presses ‚ to reach the Operator. Tone dial telephone A push button telephone that emits DTMF tones. Transfer node On a CCR Tree, a Transfer node provides a caller with access to an extension or an external number. A Transfer node is assigned a one-digit number that appears in a menu. When this number is pressed, the caller automatically transfers an extension or external number. Voice prompts The prerecorded voice instructions that are played to callers when they access CallPilot features and options. Voice prompts guide a caller along the call Path of a CCR Tree.
CallPilot 150 Telephone Administration Guide 145 Index A Afternoon Greeting 45 Alternate extensions 22 Alternate Language 42, 43 Analog Station Module 128 Analog Terminal Adapter 128 ATA 2 and ASM CallPilot Feature Compatibility 128 Autodial CallPilot Feature Compatibility 128 Automated Attendant Business Status 94 changing the status 96 greetings 42 troubleshooting 113 B Broadcast message about 85 recording 85 Business Status setting 94 C Call Display Information troubleshooting 113 Call Forward All Calls 122 No Answer 122 Call Record in Class of Service 19 CallPilot Call answering 51 configuration for medium business 125 configuration for small business 123 default password 24 resetting 89 troubleshooting 113 CallPilot error messages 117 CallPilot Feature Compatibility ATA 2 and ASM 128 Autodial 128 Camp On 128 Delayed Ring Transfer (DRT) 129 Disconnect Supervision 129Do Not Disturb (DND) 129 Intercom numbers 129 Language choice 130 Messages 130 Night Service 130 Prime Set 130 Private line 130 Service Modes 131 Set Relocation 128 Timeout 129 Transfer Callback 131 Camp On CallPilot Feature Compatibility 128 CCR Tree changing 77 deleting 83 designing 58 Destination Types 81 disabling 77 erasing a Path 83 Leave Message 80 Leave Message Point 70 Menu sub-node adding 66 overview 58 planning 58 testing 77 Transfer Point 82 Class of Service 19 Call Record 19 default values 20 greeting length 19 mailbox message time 19 message length 19 message retention period 19 networking 19 number of attempts 19 Off-premise Message Notification 19 Outbound Transfer 19 password attempts 19 password expiry 19 prompt language 19 retry intervals 19 summary 20 Target Attendant 19 User Interface 19 Company Directory recording name in 24 troubleshooting 115
146 Index P0919416 03 Conventions, guide 13 button options 13 buttons 13 command line 13 Custom Call Routing (CCR) 7, 82 assign CLID number 77 changing CCR 77 deleting a Tree 83 Destination Types 81 Destination types 60 disabling 77 erasing a Path 83 Leave Message 60 Leave Message Point 70, 80 level 47, 57 menu 47, 57 overview 57 Path 47, 57, 60 testing a Tree 77 Tree overview 58 D Default extension Operator DN 94 Default password 24 Delayed Ring Transfer (DRT) CallPilot Feature Compatibility 129 Deleting a Group List 40 Destination Type 54 assigning 54 Destination Types changing 81 Destination types, Custom Call Routing (CCR) 60 Dialing Translation access code 107 area code 107 example table 106, 107 long distance access code 107 Network Access 107 parameters 107 reply translation 107 setting 108 Dialing Translation Table example 106, 107 reviewing entries 110 Disabling 102 CCR Tree 77 Disconnect Supervision CallPilot Feature Compatibility 129Display 13 log prompt 114 two line 11 Display telephone entering characters 12 Do Not Disturb (DND) CallPilot Feature Compatibility 129 E Enabling General Delivery Mailbox 102 Erasing a CCR Path 83 Error messages troubleshooting 117 Evening Greeting 45 Expiry password 31 Express Messaging Line about 22 defaults 22 Extension number length troubleshooting 114 F Forwarding calls troubleshooting 114 G General Delivery Mailbox 16, 102, 113 assigning 102 Greeting Table Alternate Language 43 assigning a greeting 45 overview 42 Primary Language 43 recording Company Greetings 43 setting up 45 using the Alternate Language 42 Greetings Afternoon 45 assigning to a Greeting Table 45 Evening 45 Morning 45 troubleshooting 113 Group List delete 40 Group Message 36 numbers 36 troubleshooting 116
Index 147 CallPilot 150 Telephone Administration Guide Guest Mailbox 27 adding 27 uses 27 using 27 H Home node Custom Call Routing (CCR) 59 I Information Mailbox 28 Information Mailbox adding 28 setting up 28 uses for 28 Information mailbox greeting recording 87 Initializing a mailbox 24 Intercom numbers CallPilot Feature Compatibility 129 L Language choice CallPilot Feature Compatibility 130 Leave Message Custom Call Routing (CCR) 60 Leave Message Point adding 70 changing 80 Line configuration 50 Viewing and changing 50 Log prompt troubleshooting 114 M Mailbox “locked-out” 31, 115 adding 25 cannot be added 115 Class of Service 19 Express Messaging Line 22 General Delivery 16, 102 Guest 27 Information 28 initializing 24 Message length 19 Message Waiting Notification 21Outdial route 21 password expiry 19 properties 21 alternate extensions 22 Call Screening 23 Express Messaging Line 22 include in Company Directory 21 Message Waiting Notification 21 outdial route 21 troubleshooting 115 Mailbox message time in Class of Service 19 Mailbox properties alternate extensions 22 Call Screening 23 Express Messaging Line 22 include in Company Directory 21 Message Waiting Notification 21 Message sending to group 36 Message length in Class of Service 19 Message Waiting Notification 21 mailbox 21 Messages CallPilot Feature Compatibility 130 minimum recording length 87 silence timeout 87 Morning Greeting 45 N Name recording in Company Directory 24 Networking in Class of Service 19 Night Service CallPilot Feature Compatibility 130 O Off-premise Message Notification and outdial method 21 Class of Service default values 20 in Class of Service 19 number of attempts 19 retry intervals 19 troubleshooting 114 Operator password, resetting 93 Operator password change 93
148 Index P0919416 03 Operator Status 92 default extension 94 setting 92 Outbound Transfer and outdial method 21 Class of Service default setting 20 in Class of Service 19 troubleshooting 114 Outdial route mailbox 21 P Parameters access code 107 area code 107 long distance access code 107 reply translation 107 setting 108 Password “locked-out” 31, 115 default 24 expiry 31 incorrect lock-out 31 Mailbox 31 Mailbox, expiry 19 Operator 93 resetting Operator 93 resetting System Administrator 91 troubleshooting 115 Password attempts in Class of Service 19 Password expiry in Class of Service 19 Path Custom Call Routing (CCR) 60 Path Number troubleshooting 116 Personal Mailbox 25 Personal Mailboxes adding 25 Points, CCR Leave Message 80 Leave Message Point 70 Transfer 82 Prime Set CallPilot Feature Compatibility 130 Private line CallPilot Feature Compatibility 130 Prompt language in Class of Service 19Properties mailbox 21 R Recording Company Greetings 43 Reply Feature troubleshooting 114 Resetting CallPilot 89 Operator password 93 System Administrator password 91 Ringing Answer Button 121 Rings assigning 51 S Sending a Group Message 36, 40 Service Modes CallPilot Feature Compatibility 131 Set Relocation CallPilot Feature Compatibility 128 Sub-menu Custom Call Routing (CCR) 59 Symbols 13 System Administrator password, resetting 91 T Target Attendant in Class of Service 19 Telephone line display 11 Testing a CCR Tree 77 Time and Date troubleshooting 114 Timeout CallPilot Feature Compatibility 129 Touchtone Gate 52 Transfer Callback CallPilot Feature Compatibility 131 Transfer Point 82 changing 82 Tree troubleshooting 116
Index 149 CallPilot 150 Telephone Administration Guide Troubleshooting 113 accessing a line or line Pool 114 Automated Attendant 113 Call Display Information 113 CallPilot 113 Company Directory 115 error messages 117 Extension number length 114 Forward denied 114 General Delivery Mailbox 113 greetings 113 Group List 116 log prompt 114 mailbox not accepting messages 115 message lost in a mailbox 115 password lost 115 Path Number 116 Reply Feature 114 Time and Date 114 Tree 116 Two line display using 11 U User interface in Class of Service 19