Nortel Call Pilot 150 Telephone Admin Instructions Manual

							Chapter 4  Working with mailboxes    31
CallPilot 150 Telephone Administration Guide
About mailbox passwords
Each mailbox is protected by a password established by the mailbox owner. When you add a 
mailbox to CallPilot Manager, the password 0000 is assigned. This is the default password.
To use a mailbox, a mailbox owner must change the default password. The new password must be 
four to eight digits in length and cannot start with a zero.
If a mailbox owner cannot remember the password, you can reset the password to the default 
password 0000. Refer to “To change a mailbox” on page 32.
Incorrect password lock-out
In its Class of Service each mailbox is assigned a maximum number of incorrect password 
attempts. CallPilot records the number of incorrect attempts from the last time the mailbox was 
accessed successfully. If the number is exceeded, the mailbox owner is “locked-out”. The mailbox 
cannot be opened until the password is reset. Refer to “To change a mailbox” on page 32.
Password expiry
In its Class of Service each mailbox is assigned the maximum number of days a password remains 
active. If the maximum number of days is exceeded, the mailbox password expires. The mailbox 
owner can open the mailbox, but cannot access messages or perform other mailbox functions until 
they change the password. Unless the telephone has a two-line display, this announcement plays 
when the mailbox is opened after the password expires:
“Your current password has expired. You must change your password.
Please enter your new password and press  £.”
After the new password is entered the mailbox returns to normal operation.
Warning: Change the System Administrator password frequently to minimize the 
risk of unauthorized activity.
Warning: Set the Class of Service for password expiry to a low value so that mailbox 
owners must changed their password frequently. A mailbox with a Class of Service 
with a high or indefinite password expiry interval setting is vulnerable to unauthorized 
access. 
						

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Changing a mailbox
After you add a mailbox, you can change the mailbox:
 password
extension
 Class of Service
display name
 appearance in the Company Directory
 Message Waiting Notification
 outdial route
 Alternate extension
 Express Messaging Line
 Call Screening
To change a mailbox
Note: Reset a password only if the mailbox owner forgets it or is “locked-out”. The 
password for a reset mailbox is 0000. Mailbox owners cannot access their messages until 
they change the default password. After you reset a mailbox password, tell the mailbox 
owner to change the default password as soon as possible. While the mailbox has the 
default password, the mailbox is vulnerable to unauthorized access.
1Press 
≤·°‹.
Enter the System Administrator mailbox number and password,
and then press OK
.
2Press  MBOX
.
3Press  CHNG
.
4Enter the mailbox number or press DIR
 to use the Company 
Directory.
5If you want to change the password press  RESET
or
press NEXT
 to change other mailbox settings and go to step 8.
6The password is reset.
7Press NEXT
 to change other mailbox settings
or
press ® to end the session.
Log:
QUIT        RETRY        OK
Admin
MBOX        AA         OTHR
Mailbox Admin
ADD         DEL        CHNG
Mbox:
DIR                        QUIT
Password
RESET                    NEXT
Password reset
Password
RESET                    NEXT 
						

							Chapter 4  Working with mailboxes    33
CallPilot 150 Telephone Administration Guide
8If you want to change the extension number, press CHNG
or
press NEXT
 and go to step 10.
9Enter the new extension number and press NEXT
.
10If you want to change the Class of Service, press CHNG
or
press NEXT
 and go to step 12.
11Enter a Class of Service from 1 to 16 and press NEXT
.
12If you want to change the mailbox owner’s display name press CHNG
or
press NEXT
 and go to step 15.
13Enter the mailbox owner’s last name, press ££, enter the 
mailbox owner’s first name or initial, and then press OK
.
For information on entering names using the telephone dialpad, 
refer to “Using the dialpad” on page 12.
14Press NEXT
.
15If you want to change whether the mailbox owner’s name is 
included in the Company Directory, press CHNG
or
press NEXT
 and go to step 17.
16Press NEXT
.
17If you want to change message waiting notification for the mailbox 
press CHNG
or
press NEXT
.
18Press CHNG
 if you want to change the outdial method
or
press NEXT
 and go to step 27.
19Press NEXT
 if you want to use the outdial method shown on the 
display
or
press CHNG
 if you want choose another outdial method.
Ext: xx
CHNG                     NEXT
Ext: xx
RETRY                    QUIT
Service class:x
CHNG                      NEXT
Service class: x
RETRY                       OK

CHNG                     NEXT
xxxxx, xx
RETRY       BKSP        OK
xxxxx, xx
CHNG                     NEXT
Directory:Y
CHNG                      NEXT
CHNG                     NEXT
Msg waiting:Y
CHNG                      NEXT
Outdial: 
CHNG                     NEXT
Outdial: 
CHNG                     NEXT 
						

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20Enter the Line or Pool number and press OK.
Line numbers must be between 1 and 500. Although line pools have 
a letter such as A, B or C, CallPilot accepts only numbers. If you 
enter a line pool use 1 for A, 2 for B, 3 for C, and so on.
21Press OK
.
Steps 22 through 26 appear only if the mailbox has Alternate 
extensions. If not, go to step 27.
22If you want to change or delete the first Alternate extension press 
CHNG
or
if you want to change the second Alternate extension press NEXT
 and 
go to step 25.
23If you want to delete the first Alternate extension, press £
or
if you want to change the Alternate extension, enter the new 
extension number and press OK
.
24Press CHNG
 to change the second Alternate extension.
25If you want to delete the second Alternate extension, press £.
The display shows: Alt2 ext: (none)
or
if you want to change the second Alternate extension number enter 
the new extension number and press OK
.
Alt2 ext appears only if Alternate extension 1 is assigned.
26Press NEXT
.
27Press CHNG
 to change or assign an Express Messaging Line
or
press NEXT
 and go to step 29.
28Enter an Express Messaging Line number between 1 and 500
and press OK
.
29Press NEXT
.
30Press CHNG
 if you want to change the call screening status
or
press NEXT
 and go to step 30.
31Press NEXT
.
32Press ® to end the session.
xxxx:
RETRY                        OK
Accept: x
RETRY                       OK
Alt1 ext: xx
CHNG                     NEXT
Alt1 ext:
RETRY                        OK
Alt1 ext: xx
CHNG                     NEXT
Alt2 ext:xxx
RETRY                       OK
Alt2 ext:xxx
RETRY                       OK
Msg line:xxx
CHNG                     NEXT
Msg line:
RETRY                       OK
Msg line: xx
CHNG                     NEXT
Xfers:blind
CHNG                     NEXT
Xfers:screened
CHNG                      NEXT
Mailbox Admin
ADD         DEL        CHNG 
						

							Chapter 4  Working with mailboxes    35
CallPilot 150 Telephone Administration Guide
Deleting a mailbox
Before you delete a mailbox, ensure the mailbox owner has listened to all their messages. When a 
mailbox is deleted, all messages stored in that mailbox are deleted and the mailbox is deleted 
automatically from the Company Directory and all Group Lists.
If you are deleting a mailbox associated with a CCR Tree, make sure you remove the mailbox from 
the CCR Tree first. If you do not delete the mailbox, the message 
Mbox in CCR appears on your 
display.
You cannot delete a mailbox if:
 it is currently in use
 it is used in a CLID table or a CCR Tree
 it is the System Administrator or the General Delivery Mailbox
To delete a mailbox
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press MBOX
.
3Press DEL
.
4Enter the number of the mailbox you want to delete
or
press DIR
 to use the Company Directory.
5Press DEL
.
6This display appears briefly.
7Press DEL
 to delete additional mailboxes
or
press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX
        AA         OTHR
Mailbox Admin
ADD          DEL
       CHNG
Mbox:
DIR                        QUIT

DEL                        QUIT
Mailbox deleted
Mailbox Admin
ADD         DEL        CHNG 
						

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About Group Lists
You can create a maximum of 99 Group Lists on your system. Each Group List can contain a 
maximum of 300 mailboxes. Before you add Group Lists, prepare a group mailbox member list. 
This list must contain:
 the Group List name – maximum 16 characters long
 the mailbox numbers to include in the group
After you create a Group List, you can change the mailboxes included in the list, record a new list 
name, view the Group List, or delete the Group List.
About Sending Group List messages
You can send a Group List message whenever you want to notify a group of people about an event 
or notice that pertains to them. When a subscriber sends a message to the Group List, the 
subscriber does not receive the message.
For instructions on how to send a Group List message to a Voice Group List, refer to the CallPilot 
Reference Guide.
About Group List Numbers
During system installation, a number from 0 to 9 (default 9) is assigned as the Group List leading 
digit. For example, the default Group List numbers are 901 to 999. If the leading digit is 5, the 
Group List numbers are 501 to 599. Group List numbers are three digits long.
You can change the Group List leading digit. For more information on changing the Group List 
leading digit, refer to “Group List leading digit” on page 98.
The Group List number acts like a mailbox number when you leave a message for the mailboxes in 
the Group List. The table below shows two sample Group Lists.
This table shows an example of a Group List
Group List number Name Mailbox number
901 Sales 224
223
233
902 Shipping 227
221 
						

							Chapter 4  Working with mailboxes    37
CallPilot 150 Telephone Administration Guide
Adding a Group List
A mailbox must be initialized before you can add it to a Group List. For information on how to 
initialize a mailbox, refer to “Initializing a mailbox” on page 24.
To add a Group List
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press  OTHR
.
3Press  GLIST
.
4Press  ADD
.
5Press  OK
.
CallPilot assigns a Group List number automatically.
6At the tone, record the Group List name and press  OK
 to end the 
recording.
This Group List name is played to any caller who leaves a message 
for the mailboxes in the group.
7To listen to your recording, press PLAY
or
to accept the recording, press OK
or
to record the name again, press RETRY
.
8Enter the Group List name (maximum 16 characters) and press OK
.
9Enter the number of the first mailbox you want to include in the 
Group List.
If you do not know the number of the mailbox, press  DIR
 to search 
the Company Directory.
10Press ADD
.
11This display appears briefly.
12To add additional mailboxes to the Group List, repeat steps 10 
through 12
or
Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX        AA        OTHR
Admin
GLIST       CCR       OTHR
Group List Admin
ADD
         DEL        CHNG
GList: xxx
                                OK
Record name:
RETRY                       OK
Accept name?
RETRY       PLAY        OK
Name: 
RETRY       BSKP        OK
Mbox:
DIR                        QUIT
xxxx, xx
RETRY                     ADD
Member added
Mbox:
DIR                        QUIT 
						

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Changing a Group List
At any time you can:
 change a Group List display name
 add, delete or view Group List members
You cannot change a Group List number. To change a Group List number, you must delete the 
Group List and add new member mailbox numbers as a new Group List. For more information, 
refer to “Adding a Group List” on page 37.
To change a Group List
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press  OTHR
.
3Press  GLIST
.
4Press  CHNG
.
5Enter the number of the Group List you want to change.
6To change the Group List name, press CHNG
.
or
press NEXT
 and go to step 9.
7Enter the new Group List name and press OK
.
8Press NEXT
.
9To change the recorded Group List name, press REC
or
press NEXT
 and go to step 12.
10At the tone, record the new Group List name and press  OK
.
11To listen to your recording, press PLAY
or
to accept the recording, press OK
or
to re-record the name, press RETRY
.
Log:
QUIT        RETRY       OK
Admin
MBOX         AA        OTHR
Admin
GLIST       CCR
Group List Admin
ADD         DEL        CHNG
GList:
RETRY                    QUIT
xxxxxxx
CHNG                     NEXT
Name:
RETRY        BKSP       OK
xxxxxx
CHNG                      NEXT
Recorded name:
REC        PLAY        NEXT
Record name:
RETRY                        OK
Accept name?
RETRY       PLAY        OK 
						

							Chapter 4  Working with mailboxes    39
CallPilot 150 Telephone Administration Guide
12Press ADD to add a mailbox number to the Group List
or
press DEL
 to delete a mailbox number from the Group List
or
press VIEW
 to view the members of the Group List.
13Enter the number of the mailbox you want to add or delete.
14After you make the changes you want to the make to the Group List, 
press ® to end the session.
GList members
ADD         DEL        VIEW
Mbox:
DIR                         QUIT
GList members
ADD        DEL         VIEW 
						

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Deleting a Group List
You can delete a Group List at any time. When you delete a Group List, the Group List number is 
re-assigned by CallPilot the next time you add a Group List. Deleting a Group List does not delete 
any mailboxes from the CallPilot system.
To delete a Group List
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press GLIST
.
4Press DEL
.
5Enter the number of the Group List you want to delete.
6Press DEL
.
7This display appears briefly.
8Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX         AA        OTHR
Admin
GLIST
       CCR       OTHR
Group List Admin
ADD         DEL
        CHNG
GList:
RETRY                    QUIT

DEL
                        QUIT
GList deleted
Group List Admin
ADD         DEL        CHNG