Nortel Call Pilot 150 Telephone Admin Instructions Manual
Have a look at the manual Nortel Call Pilot 150 Telephone Admin Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 211 Nortel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Chapter 12 CallPilot configuration tips 131 CallPilot 150 Telephone Administration Guide Service Modes With the Service Modes feature you can program the telephone system to forward all incoming calls to CallPilot during specific time periods such as lunch time or non-business hours. CallPilot answers with the Automated Attendant. Transfer Callback Calls through the Automated Attendant that transfer to an extension without CFNA are routed by Transfer Callback to CallPilot after the designated number of rings. The CFNA/Transfer Callback feature is programmed so that the fewest rings take precedence.
132 Chapter 12 CallPilot configuration tips P0919416 03
133 CallPilot 150 Telephone Administration Guide Chapter 13 Default configuration values The following tables list CallPilot default configuration values. *If the Group List leading digit is 1, the System Administrator and General Delivery Mailboxes default to 20 and 22. The extension number length defaults to the telephone system extension number l length. For more information, refer to your system documentation. Value or range Default System Administrators password Special Mailbox types: General Delivery Mailbox System Administrator Mailbox Automated Attendant Extension Number CO Line Greeting assignment: Line number Greeting Table: Greeting Table number Number of rings Greeting used: Morning Afternoon Evening Languagefour to eight digits in length Two-digit to Seven-digit 10 1000000 12 1000002 any valid CallPilot Extension Number 1 - 500 1 - 4 0 - 12 1 - 40 1 - 40 1 - 40 1 - 400000 (four zeros) Two-digit * 10 12 none none 1 0 1 2 3 4 P Value or range Default Extension/mailbox: Extension leading digit 0 - 9 none Digits in extension Mailbox leading digittwo to seven digits 0 - 9none none Digits in mailbox two to seven digits none
134 Chapter 13 Default configuration values
P0919416 03
*Including Special Mailboxes
**Group List numbers are always three digits longValue or range Default
Maximum number of subscriber mailboxes 200
Classes of Service:
Class of Service number 1-16 none
Mailbox message time 5-120 min none
Message length 2-10 min none
Greeting length 1-10 min none
Message retention time 0 days - indefinite none
Group Lists:
Group List number ** 001 - 099 - 901-999 901 - 999
Number of members 1-125 none
Hardware Specifications CallPilot 150
Number of ports 1 to 2
Number of voice channels 8
Message storage 16 hours
Va l u e
Response time at the Home Menu 2.5 seconds
Number of Trees 8
Number of levels 10
Number of Paths per level 8
Group List leading digit Group List range
0 001 - 099
1 101 - 199
2 201 - 299
3 301 - 399
4 401 - 499
5 501 - 599
6 601 - 699
7 701 - 799
8 801 - 899
9 901 - 999
Chapter 13 Default configuration values 135 CallPilot 150 Telephone Administration Guide Default Feature Codes Leave Message Feature 980 Open Mailbox Feature 981 Operator Status Feature 982 Configuration Feature 983 CallPilot extension number Feature 985 Transfer to mailbox Feature 986 Interrupt Feature 987 Call Record Feature 989 Message storage times 96 M Compact Flash card 24 hours 192 M upgrade Compact Flash card 60 hours
136 Chapter 13 Default configuration values P0919416 03
137 CallPilot 150 Telephone Administration Guide Glossary AA See Automated Attendant. Administration The tasks involved in setting up and maintaining Mailboxes, Greetings, CCR Trees and CallPilot configuration. Alternate extensions When a caller dials an extension that is programmed to have one or more alternate extensions, CallPilot rings at all of the sets simultaneously. The first set to answer accepts the call. The other sets cannot access the line or use the Interrupt Feature (Feature 987) to access the answered line. Alternate extensions are available only on Subscriber mailboxes. Alternate Greeting A greeting that is recorded for a Personal Mailbox and played only on exceptional occasions, such as absence. Alternate Language A secondary language used for greetings and prompts. To use an Alternate Language, you must enable the Bilingual Option. The Alternate Language cannot be the same as the Primary Language. Attendant sign ON/OFF A task performed by a company Receptionist or designated Operator that indicates to CallPilot when an Operator is available to answer calls. Automated Attendant The CallPilot answering service that answers incoming calls with a Company Greeting, plays a menu of options to a caller, and performs call routing functions in response to a caller’s selections. Blind Call An incoming call where the caller transfers directly to the extension requested. Broadcast Message A message that can be sent by the System Administrator. This type of message plays in all initialized Subscriber Mailboxes. Business Status A setting that overrides the schedule of the Greeting Table and plays the Non-business greeting until turned off.
138 Glossary P0919416 03 Call Screening When you change a mailbox owner’s Personal Mailbox Call Screening feature to Screened, the feature allows the mailbox owner to determine who is calling before accepting the call. CCR See Custom Call Routing. Channel configuration The number of channels on the CallPilot unit that are designated for outdialing. Class of Service A Class of Service defines the values for the special features of a Mailbox. When adding a mailbox, the System Administrator programs several special features at once by choosing the number from the Class of Service table that provides the level of service most appropriate for the subscriber. A mailbox cannot be added without a Class of Service. Company Directory The Company Directory is an internal voice and text list of the names of mailbox owners with initialized mailboxes who are designated to appear in the directory. Configuration The tasks involved in setting up the different parameters of CallPilot. For example, configuring the Central Office (CO) lines answered by CallPilot. Configuring CallPilot lines The tasks involved in determining which external lines are answered by CallPilot and which Greeting Table is assigned. Custom Call Routing Tree Call Paths that let subscribers select options to direct their calls along the paths you create. Defaults The preset parameters for CallPilot. Destination On a CCR Tree, the Destination determines where the caller is directed after they listen to an Information message or leave a message in a mailbox. The Destination types are: PREV: returns the caller to the Previous menu HOME: returns the caller to the Home Menu DI S C: disconnects the call You can assign destinations only to Information and Mailbox nodes.
Glossary 139 CallPilot 150 Telephone Administration Guide Display A one-line or two-line display on a business telephone that shows CallPilot commands and options. Display buttons The three buttons that appear below a two line display telephone. When pressed, these buttons select the specified CallPilot option. Display options The choices available to a mailbox owner that appear on a two line display. You select options that appear on the display from the display or dialpad buttons. ATA 2 A Nortel product that allows the connection of an analog device, such as a single-line telephone or a facsimile machine, to a telephone system. Envelope information A date and time stamp that appears on all messages left in a mailbox. When a message is left by another mailbox owner, envelope information includes the message sender’s name. Extensions A two to seven-digit number that is used to reach a designated telephone. Extension length The number of digits in an extension and an CallPilot mailbox number. The extension length ranges from two to seven digits. Feature code A unique three-digit code that is used to access CallPilot Features and options. General Delivery Mailbox One of the two Special Mailboxes that hold messages for individuals who are not assigned a Subscriber Mailbox. Greetings There are three types of CallPilot Greetings: Company Greetings, Personal Mailbox Greetings and Information Mailbox Greetings. Company Greetings are played by the Automated Attendant to incoming callers. Personal Mailbox Greetings are played to callers who want to leave a message in a selected mailbox. Information Mailbox Greetings are played to describe goods or services available to callers. Greeting Tables A table for storing recorded Company Greetings, start times assigned to the greetings, and the lines that are answered by CallPilot. There are four Greeting Tables.
140 Glossary P0919416 03 Group Lists A collection of mailbox numbers that are assigned a special “Group” number by CallPilot. When a message is sent to a Group List, all the mailboxes in the list receive the message. Guest Mailbox A Guest Mailbox is a type of Subscriber mailbox for people who do not have a permanent extension, but require a mailbox. Guest mailboxes receive and store messages the same way that Subscriber mailboxes do. Home Menu The Home Menu is the first CCR menu that callers hear after they hear the Company Greeting. The Home Menu provides a list of single-digit options to a caller. A caller, after listening to the Home Voice Menu, selects the option by pressing a number on any tone dial telephone. A Home Menu can be programmed to offer eight options. By default, Ø is reserved for reaching the Operator, and · offers the menu in the Alternate Language.The Home Menu can also be a recorded Information Message that announces information to a caller and then disconnects the call when the announcement is finished. Home Menu voice prompt A voice prompt that provides a list of number options. When pressed, these options route a caller to: a sub-menu, an Information Message, a Leave Message option, or a transfer to an extension. Information Mailbox A mailbox that provides a caller with a message describing goods or services available from your company. The Information Mailbox does not take messages and does not have an extension associated with it. Information Message On a CCR Tree, an Information Message is a message you record to provide a caller with information about goods or services available from your company. Information mailboxes must be created before the Information Message option can be added to the CCR Tree. Initialize Preparing a mailbox to receive messages, which includes changing a mailbox default password, recording a Company Directory name, and recording Personal Mailbox Greetings. Initializing CallPilot Preparing the CallPilot settings that are used in mailbox number length and language preference. Leave Message The feature code used to leave messages in CallPilot mailboxes.