Nortel Call Pilot 150 Telephone Admin Instructions Manual

							Chapter 7  Working with CCR Trees    81
CallPilot 150 Telephone Administration Guide
Changing a destination type
You can assign destination types only to Information and Mailbox nodes. For more information 
about destination types, refer to “Destination types” on page 60.
To change a destination type
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter the number of the CCR Tree that you want to change and
press OK
.
6Press CHNG
.
7Enter the Path number of the node you want to change and press OK
.
8Press CHNG
.
The display shows Info if you are changing an Information node.
9Press NEXT
.
10Press CHNG
.
11Change the destination type:
press PREV
 return the caller to the previous menu
or
press HOME
 to return the caller to the Home node
or
press DISC
 to disconnect the call.
12Press OK
.
13Press END
.
14Press SAVE
.
15Press YES
.
Log:
QUIT      RETRY         OK
Admin
MBOX         AA        OTHR
Admin
GLIST       CCR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
Tree:  x
CHNG                      QUIT
Path:
RETRY       END         OK
x                              xxx
CHNG       ERASE        OK
Mbox:  xx
CHNG                      NEXT
Dest:  xxxx
CHNG                          OK
Destination?
PREV       HOME      DISC
Dest:  xxxx
CHNG                          OK
Path:
RETRY        END
         OK
Tree:  x
SAVE                      QUIT
Save as tree  x
YES        OTHR        QUIT 
						

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Changing a Transfer node
To change a Transfer node
16This display appears briefly.
17Press ® to end the session.
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter the number of the CCR Tree that you want to change and
press OK
.
6Press CHNG
.
7Enter the Path number of the node you want to change and press OK
.
8Press CHNG
.
9Press CHNG
.
10Press INT
 if you are changing an internal extension
or
press EXT
 if you are changing an external extension.
11Enter the new extension number you want to transfer to and press 
NEXT
.
12Press END
.
13Press SAVE
.
14Press YES
.
Tree saved
CCR Admin
ADMIN
Log:
QUIT      RETRY         OK
Admin
MBOX         AA        OTHR
Admin
GLIST       CCR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
Tree:  x
CHNG                      QUIT
Path:
RETRY       END          OK
x                             Xfer
CHNG
       ERASE        OK
Ext:  xx
CHNG
                     NEXT
Transfer
EXT       INT
Ext:
CHNG                     NEXT
Path:
RETRY        END         OK
Tree:  x
SAVE                      QUIT
Save as tree  x
YES
        OTHR        QUIT 
						

							Chapter 7  Working with CCR Trees    83
CallPilot 150 Telephone Administration Guide
Deleting a Path
If you delete a Path, all messages, prompts, and options on the Path are also erased. After you 
delete a Path you cannot recover it.
To delete a Path
15This display appears briefly.
16Press ® to end the session.
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter the number of the CCR Tree that you want to change and
press OK
.
6Press CHNG
.
7Enter the Path number you want to delete and press OK
.
8Press ERASE
.
9Press YES
.
10This display appears briefly.
11Press END
.
12Press SAVE
.
13Press YES
.
14This display appears briefly.
Tree saved
CCR Admin
ADMIN
Log:
QUIT      RETRY         OK
Admin
MBOX         AA        OTHR
Admin
GLIST       CCR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
Tree:  x
CHNG
                      QUIT
Path:
RETRY       END          OK
x                              xxx
CHNG       ERASE        OK
Erase path?
YES      NO
Path erased
Path:
RETRY        END         OK
Tree:  x
SAVE                      QUIT
Save as tree  x
YES
        OTHR        QUIT
Tree saved 
						

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15Press ® to end the session.CCR Admin
ADMIN 
						

							85
CallPilot 150 Telephone Administration Guide
Chapter 8
Broadcast and Information messages
About Broadcast messages
You can send Broadcast messages if you need to send a message to every initialized mailbox on 
your phone system. Broadcast messages play on all mailboxes initialized with CallPilot. You can 
send a Broadcast message to announce meetings, special company events, and reminders. Sending 
a Broadcast message eliminates recording and sending the same message several times. You can 
change the Broadcast message address.
As the System Administrator, you are the only person who can send Broadcast messages.
In order to send a Broadcast message, you must know the Broadcast message address.
 If you use the CallPilot interface ·‚‚ is the default Broadcast message address
 If you use the Norstar Voice Mail interface · is the default Broadcast message address
To send a Broadcast message you must follow the procedures that apply to the interface you use. 
For information about checking what interface you use refer to the CallPilot Reference Guide.
To record and send a Broadcast message - Norstar Voice Mail
Note: Broadcast messages are not sent to Information or General Delivery mailboxes.
1Press 
≤·°⁄.
If you are recording a Broadcast message from a set that has a 
mailbox, press OTHR
.
2Enter the System Administrator Mailbox number and password.
3Enter the Broadcast message address.
· is the default Broadcast message address.
4At the tone, record your Broadcast message and
press OK
 to end your recording.
Log:
QUIT         RETRY       OK
0 new  0 saved
PLAY       REC      ADMIN
Record message:
RETRY     PAUSE        OK 
						

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To record and send a Broadcast message - CallPilot
5Press PLAY to listen to your Broadcast message before sending it
or
press OK
 to accept your recording
or
to press RETRY
 to re-record your Broadcast message.
Your message is delivered to all initialized mailboxes
or
press ® or • to cancel sending the Broadcast message.
6Press ® to end the session.
1Press 
≤·°⁄.
2Enter the System Administrator mailbox number and
press OK
 or £.
3Enter the System Administrator mailbox password and
press OK
 or £.
A mailbox summary is announced.
4Press COMP
 or ‡fi to enter the Compose Message option.
5Enter the Broadcast message address and press OK
 or £.
·‚‚ is the default Broadcast message address.
The Broadcast message address changes if you change the 
Group List leading digit.
6Press REC
 or fi and record the Broadcast message at the tone.
7Press OK
 or £ to end your recording
or
press REREC
 to erase and re-record the Broadcast message.
8Press PLAY
 or ¤ to listen to your message
or
press SEND
 or ‡· to send the Broadcast message
or
press DEL
 or ‡fl to erase and re-record the Broadcast 
message.
9Press ® to end the session.
Accept rec?
RETRY       PLAY        OK
Mbox:
RETRY                        OK
Pswd:
RETRY                        OK
To:
NAME      SPEC       DONE
EMPTY
                 REC
Recording...
REREC                        OK
Rec stopped
PLAY        DEL        SEND 
						

							Chapter 8  Broadcast and Information messages    87
CallPilot 150 Telephone Administration Guide
Information mailbox messages
Your business or departments within your business can use Information mailboxes to provide 
callers with messages and announcements. You or another person responsible for the Information 
mailbox can record and update the Information mailbox message.
You can use Information mailbox messages to:
 announce sales
 provide product lists
 announce special events
Make it easy for callers to access Information mailbox messages by mentioning the Information 
mailbox in the Automated Attendant, or by asking the operator to route enquiries to the 
Information mailbox.
Callers cannot leave messages in an Information mailbox. Callers automatically disconnect after 
they listen to an Information mailbox message.
About recording an Information mailbox message
Before you record an Information mailbox message, you must determine what the message 
includes. As you prepare the message, be sure to include important times and dates.
For example: “Paddy’s Dance Studio proudly presents an extravaganza of dance. The 
entertainment begins at 8:00 pm on the fourth of July. Toddlers tap is in the White Room. Folk 
dance is in the Green Room. Classical ballet is in the Pink Room. Contemporary jazz is in the Blue 
Room. The studio and recital rooms are located at 222 Main Street.”
Write the message down and practice reading it aloud. When you are confident the message 
includes everything you want it to, record the message. If you use a phone system with bilingual 
capability, you must record the Information mailbox message in both languages.
An Information mailbox message can be either a Primary or an Alternate mailbox greeting.
Use the procedure “Recording an Information mailbox message” on page 88 to record an 
Information mailbox message.
The messages you record must be longer than three seconds. The system times out after five 
seconds of silence. 
						

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Recording an Information mailbox message
To record an Information mailbox message you must follow the procedures that apply to the 
interface you use. For information about checking what interface you use refer to the CallPilot 
Reference Guide.
To record an Information mailbox message
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open the 
Information mailbox. Do not enter your mailbox number or 
password. Enter the mailbox number and password of the 
Information mailbox.
2If you use the CallPilot interface:
Press °¤ to open the Greetings Options menu
 Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
 or °
Press GREET
 or ¤
 Go to step 3
3Press REC
 or ⁄.
4Press PRIME
 or ⁄ to record the Primary Information mailbox 
message
or
press ALT
 or ¤ to record the Alternate Information mailbox 
message.
5Press YES
 or ⁄ and record the message at the tone.
6Press OK
 or £ to end the recording.
7Press OK
 or £ to accept the recording
or
press PLAY
 or ⁄ to listen to the greeting
or
press RETRY
 or ¤ to rerecord the greeting.
8Press ® to end the session.
Greeting options
REC
      CHOOSE     CFWD
Greeting options
REC
      CHOOSE     CFWD
Record now?
YES
          NO         QUIT
Record greeting:
RETRY                       OK
Accept greeting?
RETRY       PLAY        OK 
						

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CallPilot 150 Telephone Administration Guide
Chapter 9
CallPilot operations
You must reset the CallPilot system if you:
 change the type of phone system you use
 change the extension number length
About resetting CallPilot
To reset CallPilot
Warning: 
Resetting CallPilot erases all Company Greetings, Greeting Tables and mailbox 
information, including mailbox messages. After you reset CallPilot you must 
immediately initialize CallPilot.
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
If you reset CallPilot before you do the initial setup, enter the default 
password 0000.
2Press ⁄.
This option does not appear as a display button option.
3Enter ‡‹›fl‡°¤fifi (Reinstall)
and press OK
.
To keep your system secure, keep this password secret.
4Press YES
.
5As CallPilot resets the display shows: Resetting …
6After the system reboots, the display shows the time and date.
The CallPilot system takes approximately three minutes to reboot.
Log:
QUIT        RETRY       OK
Admin
MBOX        AA         OTHR
Pswd:
RETRY                      OK
Reset database?
YES        NO
Resetting... 
						

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Initializing CallPilot
You must initialize CallPilot immediately after you reset the system.
To initialize CallPilot
1Press ≤·°‹.
2Enter ¤flfl‹›› (Config) and press OK
.
3Press NEXT
.
4Press YES
 or NO.
If you do not choose bilingual operation, step 5 does not appear.
5Select a primary language.
6Press CHNG
 to toggle between Y and N.
Select Y if you want to enable Group Lists.
7Press NEXT
.
If you do not enable Group Lists step 11 does not appear and you go 
to step 12.
8The default Group List leading digit is 9.
Press CHNG
 if you want to enter a new Group List leading digit
or
press NEXT
.
9If you want to change the primary interface press CHNG
or
Press NEXT
.
10Press NEXT
.
11Press CHNG
 to toggle the setting between Norstar Voice Mail and 
CallPilot
and press NEXT
.
12Press OK
.
13The display shows 
Configuring...
Initialization takes about three seconds.
Log:
QUIT        RETRY       OK
App: Voicemail
CHNG                      NEXT
Bilingual?
YES     NO
Primary lang?
ENG         FRE
Group lists? Y
CHNG
                     NEXT
Group lists? Y
CHNG                  NEXT
Leading digit: 9
CHNG                     NEXT
Primary UI: xxx
CHNG                     NEXT
Primary UI: CP
CHNG                      NEXT
Primary UI:NVM
CHNG                      NEXT
System config
RETRY                        OK
Configuring...