Nortel Call Pilot 150 Telephone Admin Instructions Manual

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CallPilot 150 Telephone Administration Guide
Outdialing
You can designate the maximum number of voice channels that CallPilot can use at one time to 
place outgoing calls. The default number of voice channels assigned for outdialing is one (1).
Outdialing calls are placed when you use Off-premise Message Notification, Outbound Transfer or 
AMIS networking.
Set Outdialing channels to no more than half of the total channels available on CallPilot.
Ensure you reserve enough channels to accommodate incoming calls.
For more information on Off-premise Message Notification and Outbound Transfer features, refer 
to “Class of Service values” on page 20.
To designate the number of channels for outdialing
Note: Enable Outbound Transfer only for users who require this feature. Outbound 
Transfer increases the likelihood of unauthorized use of the CallPilot system.
1Press 
≤·°‹.
Enter the System Administrator mailbox number and password, 
and then press OK
.
2Press fi.
This option does not appear as a display button option.
3Press CHNG
.
4Enter the number of channels, between 1 and 4, that you want to 
use for outdialing and press OK
.
5Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX         AA        OTHR
Num of chans: 1
CHNG                          OK
Num of chans:
RETRY                        OK 
						

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General Delivery Mailbox
The General Delivery Mailbox is your company mailbox. Messages can be left in the General 
Delivery Mailbox for:
 employees who do not have their own mailbox
 external callers using a a rotary dial telephone
The General Delivery Mailbox is enabled by default. You can enable or disable the General 
Delivery Mailbox as required by your company.
If you disable the General Delivery Mailbox:
 external calls that are usually directed to the General Delivery Mailbox are not allowed
 the Automated Attendant does not transfer external callers to the General Delivery mailbox. 
External callers are directed back to the Automated Attendant or a CCR prompt, or their call is 
disconnected after they leave a message.
To enable or disable the General Delivery Mailbox
1Press ≤·°‹.
Enter the System Administrator mailbox number and password, 
and then press OK
.
2Press fl.
This option does not appear as a display button option.
3Press CHNG
 to toggle between Y and N
or
press OK
 to accept the setting.
4Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX         AA        OTHR
Gen Delivery:Y
CHNG                          OK 
						

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Enabling a software authorization code
With software authorization codes you can add more CallPilot mailboxes or options to your 
system. Contact your vendor if you want to trial or purchase a software authorization code.
To enable a software authorization code
1Press ≤·°‹.
Enter the System Administrator mailbox number and password, 
and then press OK
.
2Press ››.
This option does not appear as a display button option.
3Press ADD
 to display the system identification number
or
press VIEW
 to view the options that are enabled on the CallPilot 
system.
4The display shows the system identification number.
Press OK
.
5Enter the first eight numbers of the software authorization code and 
then press OK
.
6Enter the second eight numbers of the software authorization code 
and then press OK
.
7Enter the last eight numbers of the software authorization code and 
then press OK
.
8Press ACCEPT
 to enable the keycode.
9The display shows that the software authorization code is enabled.
Log:
QUIT        RETRY        OK
Admin
MBOX         AA        OTHR
Options admin
ADD           VIEW
SN: xxxxxxxxxxx
                                   OK
Key1:
RETRY                        OK
Key2:
RETRY                        OK
Key3:
RETRY                        OK

ACCEPT                   QUIT
Enabled 
						

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External Mailbox Initialization
External mailbox initialization is not enabled by default. This is a security feature that makes it 
more difficult to tamper with or gain access to the mailboxes fraudulently. When external mailbox 
initialization is disabled, mailboxes can be initialized only from an internal telephone.
Subscribers who try to access an uninitialized mailbox from an external number are denied access. 
After the subscriber initializes their mailbox from an internal telephone, they can access their 
mailbox from any tone dial telephone.
To enable or disable External Mailbox Initialization
1Press ≤·°‹.
Enter the System Administrator mailbox number and password, and 
then press OK
.
2Press ‡‡.
This option does not appear as a display button option.
3Press CHNG
 to toggle between Y and N.
4Press OK
.
5Press ® to end the session.
Log:
QUIT        RETRY        OK
Admin
MBOX         AA        OTHR
External init:N
CHNG
                          OK
External init:Y
CHNG                          OK 
						

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CallPilot 150 Telephone Administration Guide
Chapter 10
Dialing Translation
About Dialing Translation
Dialing translation is a process by which the number of an incoming call from a public network is 
translated by a translation table into a number that can be recognized and dialed on the local 
network using the Reply feature.
For Dialing Translation to occur, you must create a Dialing Translation Table that recognizes the 
digits of an external number and translates them into a number that can be dialed by the system. 
The business telephone system also consults the restrictions and schedules tables prior to dialing 
the number.
The Dialing Translation Tables are necessary only for the Reply feature. CallPilot does not require 
the tables in order to function normally.
How the Dialing Translation Table works
A phone number is derived from information attached to an incoming Caller ID message. The 
number is then searched for by the CallPilot in the Dialing Translation Table. If the leading digits 
of the telephone number match a Dialing Translation Table Input value (the number CallPilot 
searches for in the Dialing Translation Table), the Output value is substituted for the Input value. 
This change results in a telephone number that can be dialed on the local network. Changing the 
number usually involves removing an area code or inserting an access code, based on the dialing 
rules of the local network. For example, if a local number is prefixed with the long distance code 1, 
it is removed by the Dialing Translation Table.
The Dialing Translation process is immediate so calls do not take any longer to dial. Some 
telephone numbers do not need to be changed before dialing. CallPilot functions without a Dialing 
Translation Table.
Phone number Translation
The Dialing Translation Table must define each possible case where a change is needed to allow 
the number to be dialed on the local network.
The Dialing Translation Table changes Network extensions into numbers that can be dialed on the 
local network. The Network extension form of a phone number is the usual form in which the 
number appears. For example, the phone number 403-555-5050, in its Network extension form, 
must be translated into a number that can be dialed on the local telephone network. The Dialing 
Translation Table follows the rules required to make the call. 
						

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Examples of Dialing Translation Tables
The following tables are examples of Dialing Translation Tables and how they function. Every 
Dialing Translation Table entry consists of an Input value column and an Output value column. 
The values in the Input column represent the leading digits of the Network extensions which, if 
matched, are replaced by the corresponding value in the Output column. The * after a value 
signifies any digits in the telephone number that remain to be dialed. CallPilot automatically adds 
the * after every Input and Output value. The longest input value that matches the CLID 
information is used for translation.
A telephone number either matches or does not match a specific Input value.
An example of a Dialing Translation Table from a site in metropolitan Toronto
A sample Dialing Translation Table from a site with area code 206 near the border with area code 360INPUT OUTPUT Explanation
011* 011* The Table does not attempt to translate international telephone numbers.
416* * The Table removes the 416 area code and dials all calls as 7 digits.
905206*
90527*
etc.
(135 more 
entries)905206*
90527*
etc.
(135 more 
entries)These telephone exchanges can be dialed as local (no long distance charges) 
10 digit calls from the 416 area.
905* 1905* All other 905 numbers not listed in the Input column above are long distance 
numbers and must be dialed as 11 digit long distance numbers.
* 1* Any numbers that star t with digits other than 011, 416 and 905 are long 
distance, and have 1 added as a prefix.
INPUT OUTPUT Explanation
011* 011* The Table does not attempt to translate international telephone
 numbers.
20644*
206626*
etc.
(40 more 
entries)44*
626*
etc.
(40 more 
entries)Due to the site location, some calls can be dialed as local 7 digit numbers.
206* 1206* All other 206 numbers require 11 digit long distance dialing.
360224*
360227*
360472*360224*
360227*
360472*These 360 numbers can be dialed as 10 digit local numbers...
360* 1360* ... but all other 360 numbers are 11 digits long distance numbers.
* 1* All numbers starting with other than 011, 206 and 360 are long distance and 
have 1 added as a prefix. 
						

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An example of a Dialing Translation Table from a site in Mountainview, California
Network Access
The Dialing Table Translation results in a number that can be dialed on the local network. The final 
step is to prefix any digits required to reach the local network from your Norstar system. For 
systems that are behind a PBX or PABX, typically in North America 
· must be prefixed to the 
telephone number. For systems attached to Central Office (CO) lines no digits need to be prefixed.
Dialing Translation properties
Dialing Translation is controlled by four properties:
Long distance access code
This prefix, if specified, is removed from any numbers entered by the subscriber if it is not needed 
to make the call. This simplifies the creation of the Dialing Translation Table. For North America, 
set the long distance access code to 1. The default for this parameter is none. The field for this 
parameter is a maximum of 1 digit.
Area code
If the phone number entered appears to be missing an area code, an area code is prefixed to the 
number. The area code is considered missing if the number has fewer than 10 digits. The default 
for this parameter is none. The field for this parameter is a maximum of 6 digits. If this parameter 
is set to none, no area code is prefixed to the telephone number.
Access code
In North America, the access code is usually 9. This number is prefixed to all numbers after 
Translation to access the local telephone network. If your system is attached directly to CO lines, 
set the Access Code to none. The default for this parameter is none. The field for this parameter is 
a maximum of 2 digits.
Reply translation
If set to N (no), the caller must manually trim the Caller ID message information for the number to 
be dialed on the local network. If the reply translation is set to Y (yes), then the Reply feature uses 
the Dialing Translation Table to dial the call. The default for this parameter is N.
To make it easier for subscribers, set the Reply Translation to Y if a Dialing Translation Table is 
created. If a Dialing Translation Table is not created, set the Reply Translation to N.
INPUT OUTPUT Explanation
The Dialing Translation Table is empty. The local network in 
Mountainview supports 10 digit national dialing with recognized long 
distance charging.
In situations like the Mountainview example, there is no need to build a 
Dialing Translation Table. 
						

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Setting Dialing Translation properties
Setting the Dialing Translation properties makes it easier to build a Dialing Translation Table. It is 
not a prerequisite to set the Dialing Translation properties to operate CallPilot.
To set the Dialing Translation properties
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password, 
then press OK
.
2Press 
°°. This option does not appear as a display button option.
3Press PARM
.
4Press CHNG
 and enter the long distance access code
or
press NEXT
 if you do not want to set this property and go to step 7.
5Press OK
 to accept the long distance access code.
6Press NEXT
.
7Press CHNG
 and enter the area code
or
press NEXT
 if you do not want to set this property and go to step 10.
8Press OK
 to accept the area code.
9Press NEXT
.
10Press CHNG
 and enter the access code
or
press NEXT
 if you do not want to set this property and go to step 13.
11Press OK
 to accept the access code.
12Press NEXT
.
13Press CHNG
 to toggle the settings between Y and N.
14Press OK
 to accept the reply translation setting.
15Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX       AA         OTHR
Dialing
PARM      TABLE      QUIT
Lg dst ac:  none
CHNG                     NEXT
Lg dst ac: X
RETRY                        OK
Lg dst ac: X
CHNG                     NEXT
Area code: none
CHNG                     NEXT
Area code:  x
RETRY                       OK
Area code:  x
CHNG                     NEXT
Access cd:  none
CHNG                      NEXT
Access code:  X
RETRY                       OK
Access code:  X
CHNG                     NEXT
Reply trans: N
CHNG                         OK
Reply trans: N
RETRY                       OK
Dialing
PARM      TABLE      QUIT 
						

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Building a Dialing Translation Table
To build a Dialing Translation Table, you must enter an Input value and an Output value for each 
entry. The Input value is the number that the CallPilot 150 looks up in the Dialing Translation 
Table. If the corresponding entry matches, the system substitutes the Output value for the Input 
value. The resulting number is ready to dial on the local network. Refer to “An example of a 
Dialing Translation Table from a site in metropolitan Toronto” on page 106.
To build a Dialing Translation Table
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password, 
then press OK
.
2Press 
°°. This option does not appear as a display button option.
3Press TABLE
.
4Press  ADD
.
5Enter an input value up to 14 digits.
6Press OK
 to accept the input value
or
press RETRY
 and enter a new input value.
7Enter an output value up to 15 digits.
8Press OK
 to accept the output value
or
press RETRY
 and enter a new output value.
9Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX       AA          OTHR
Dialing
PARM      TABLE      QUIT
Dial Table
ADD        CHNG       QUIT
In:  xxx
RETRY                       OK
xxx
RETRY                       OK
Out: 
RETRY                       OK
xxx
RETRY                       OK
Dial Table
ADD        CHNG       QUIT 
						

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Reviewing entries in the Dialing Translation Table
You can review Dialing Translation Table entries at any time.
To review Dialing Translation Table entries
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press 
°°.
This option does not appear as a display button option.
3Press TABLE
.
4Press  CHNG
.
5Press NEXT
 to view the next entry in the table.
Inval* outval* is an example of a Table entry.
 If there are more than 16 digits for Input and Output values, you can 
press VIEW
 to see the remaining digits.
6Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX       AA         OTHR
Dialing
PARM      TABLE
     NEXT
Dial Table
ADD        CHNG
       QUIT
Inval* outval*
VIEW     NEXT        OTHR