Nortel Call Pilot 150 Telephone Admin Instructions Manual

							Chapter 7  Working with CCR Trees    71
CallPilot 150 Telephone Administration Guide
11Select a destination:
press PREV
 if you want to return the caller to the previous menu
or
press HOME
 if you want to return the caller to the Home node
or
press DISC
 if you want to disconnect the call.
For more information on destinations refer to “Destination types” on 
page 60.
12Press END
.
13Press SAVE
.
14Press YES
.
15This display appears briefly.
16Press ® to end the session.
Destination?
PREV       HOME       DISC
Path:
RETRY       END          OK
Tree:  x
SAVE                      QUIT
Save as tree  x
YES        OTHR        QUIT
Tree saved
CCR Admin
ADMIN 
						

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Adding a Transfer node
A Transfer node directs a caller to an internal or an external number. You can add a Transfer node 
to a CCR Tree at any time.
To add a Transfer to an internal extension
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter the number of the CCR Tree you want to add a Transfer node 
to and press OK
.
6Press CHNG
,
7Enter the Path number and press OK
.
For example, to create a Transfer node on the second level of a CCR 
Tree, enter ⁄⁄. The first 1 is the path of the first level Menu 
node. The second digit is the path where you want to create the 
Transfer node.
8Press OTHR
.
9Press XFER
.
10Press INT
.
11Enter the extension.
12Press END
.
13Press SAVE
.
14Press YES
.
15This display appears briefly.
Log:
QUIT        RETRY       OK
Admin
MBOX        AA        OTHR
Admin
GLIST      CCR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
Tree:  x
CHNG                      QUIT
Path:
RETRY        END         OK
x
MENU      INFO       OTHR
x
XFER      LVMSG     OTHR
Transfer
EXT       INT
Ext:
RETRY                     OK
Path:
RETRY       END          OK
Tree:  x
SAVE                      QUIT
Save as tree  x
YES        OTHR        QUIT
Tree saved 
						

							Chapter 7  Working with CCR Trees    73
CallPilot 150 Telephone Administration Guide
About transfers to external numbers
When CallPilot transfers a call using a CCR external transfer, it uses two lines. An incoming line 
connects the caller to the CCR Tree and an outgoing line transfers the caller to the external 
telephone number. Both lines are used while the caller connects to the external telephone number. 
To optimize the use of external lines, the incoming line can be used to make the external transfer. 
This type of transfer is called a Link transfer.
Not all phone lines allow Link transfers. Ask your telephone service provider if your lines support 
Link transfers before you program CallPilot to use Link transfers.
To perform a Link transfer for a CCR external transfer you must press £ before the telephone 
number. For example, for the telephone number:
£fififi⁄¤‹›
fififi⁄¤‹› is the telephone number dialed
For information on preventing unauthorized calls using outdial, refer to “Outdial route” on page 21.
To add a Transfer to an external number
16Press ® to end the session.
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter the number of the CCR Tree you want to add a Transfer node 
to and press OK
.
6Press CHNG
,
7Enter the Path number and press OK
.
For example, to create a Transfer node on the second level of a CCR 
Tree, enter ⁄⁄. The first 1 is the path of the first level Menu 
node. The second digit is the path where you want to create the 
Transfer node.
CCR Admin
ADMIN
Log:
QUIT        RETRY       OK
Admin
MBOX        AA        OTHR
Admin
GLIST      CCR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
Tree:  x
CHNG                      QUIT
Path:
RETRY        END         OK 
						

							74    Chapter 7  Working with CCR Trees
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8Press OTHR.
9Press XFER
.
10Press EXT
.
11Press NEXT
 if you want to use a line as the outdialing method
or
press CHNG
 if you want to select a line within a line pool.
Press CHNG
 again if you want to select a route.
12Enter the line or pool number and press OK
.
Although line pools are labeled by a letter such as A, B, or C, the 
system accepts only numbers such as 1, 2, or 3. When you enter a 
line pool use 1 for A, 2 for B, 3 for C, and so on.
13Press OK
 to accept the line or pool number.
14Enter a destination telephone number up to 30 digits and press OK
.
15Press OK
 to accept the destination phone number
or
press ADD
 to add more digits.
Refer to “Adding special characters to an external transfer number” 
on page 75 for more information.
16Press END
.
17Press SAVE
.
18Press YES
.
19This display appears briefly.
20Press ® to end the session.
x
MENU      INFO       OTHR
x
XFER      LVMSG     OTHR
Transfer
EXT       INT
Outdial: 
CHNG                     NEXT
xxxx:
RETRY                        OK
Accept: x
RETRY                        OK
Ph:
RETRY                        OK
xxxxxxx
ADD                            OK
Path:
RETRY       END          OK
Tree:  x
SAVE      PRINT      QUIT
Save as tree  x
YES
        OTHR        QUIT
Tree saved
CCR Admin
ADMIN 
						

							Chapter 7  Working with CCR Trees    75
CallPilot 150 Telephone Administration Guide
Adding special characters to an external transfer number
Special characters are pauses or other dialing instructions that you can add if they are required to 
access the network or a destination number.
Adding special characters to a destination number
Press Description
¤ or DI G Sto resume adding digits to the destination phone number.
‹or PAUSto enter a timed pause that appears as P on the display. Pauses are four seconds long.
You can press 
PAUS again to enter another four second pause.
›to recognize dial tone (behind PBX). The Recognize Dial Tone special character 
appears as D on the display.
fior OTHR #to enter a #.
flor OTHR *to enter a *.
OTHR then TONEto recognize dial tone (behind PBX). The Recognize Dial Tone special character 
appears as D on the display.
•to cancel and retry. 
						

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Assigning a CCR Tree to a Greeting Table
Before incoming callers can access a CCR Tree, you must assign lines to a Greeting Table.
For information about assigning lines to Greeting Tables, refer to “Configuring line answering” on 
page 49.
To assign a CCR Tree to a Greeting Table
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press AA
.
3Press TABLE
.
4Enter the Greeting Table number and press OK
.
5Press OK
.
6Press NEXT
 until you see this display.
7Press CHNG
 if you want to assign a CCR Tree to the Greeting Table 
for the morning
or
press NEXT
 if you do not want to assign a CCR Tree and go to step 
11.
8Enter the number of the CCR Tree that you want to assign to the 
Greeting Table for the morning.
9This display appears briefly.
10Press NEXT
 if you want to assign afternoon, evening and 
non-business CCR Trees to the Greeting Table
or
press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX        AA
         OTHR
Auto Atdt Admin
GRTG    TABLE
     LINES
Grtg table:
RETRY                       OK
AA menu prompt:Y
CHNG                         OK
Morn CCR tree: NO
CHNG                         OK
Morn CCR tree: NO
CHNG
                     NEXT
Morn CCR tree:
DISABLE
Tree enabled
Morn CCR tree:  x
CHNG                      NEXT 
						

							Chapter 7  Working with CCR Trees    77
CallPilot 150 Telephone Administration Guide
Testing a CCR Tree
After you a build a CCR Tree and assign it to a Greeting Table, test the CCR Tree. To test the CCR 
Tree, call the company number and test each node.
Check that:
 the Home node routes the call as designated
 each transfer routes the caller to the intended destination
 each prompt has correct information
 messages are courteous and easy to understand
Disabling a CCR Tree
Before you make any changes to a CCR Tree you must ensure service is not disrupted by removing 
any references to the CCR Tree from the Greeting Tables and the CLID Routing Table.
To disable a Tree
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press AA
.
3Press TABLE
.
4Enter the Greeting Table number and press OK
 twice.
5Press NEXT
 until the display shows:
6Press CHNG
 if you want to disable the morning CCR Tree
or
press NEXT
 until the CCR Tree you want to disable is displayed.
7Press DISABLE
.
8This display appears briefly.
9Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX         AA
        OTHR
Auto Atdt Admin
GRTG     TABLE
    LINES
Grtg table:
RETRY                       OK
Morning:1
CHNG    PLAY       NEXT
Morn CCR tree: x
CHNG                      NEXT
Morn CCR tree:
DISABLE
Tree disabl ed 
						

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Deleting a CCR Tree
You must disable a CCR Tree before you delete it. For information about disabling a Tree, refer to 
“Disabling a CCR Tree” on page 77.
To  d e l e t e  a  Tr e e
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter the number of the CCR Tree you want to delete and press OK
.
6Press °.
7Press YES
.
8This display appears briefly.
9Press ® to end the session.
Log:
QUIT     RETRY       OK
Admin
MBOX         AA        OTHR
Admin
GLIST       CCR       OTHR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
Tree:  x
CHNG                      QUIT
Delete tree x?
YES       NO
Tree deleted
CCR Admin
ADMIN 
						

							Chapter 7  Working with CCR Trees    79
CallPilot 150 Telephone Administration Guide
Changing a CCR Tree message
Use this procedure to change the recorded message for a Menu or an Information node.
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter the number of the CCR Tree that you want to change and press 
OK
.
6Press CHNG
.
7Enter the Path of the node you want to change and press OK
.
8Press CHNG
.
9Lift the handset and press REC
. Do not use handsfree.
At the tone, record the primary language menu.
10Press OK
 to end your recording.
11Press OK
 to accept your recording.
12Press NO
 if you do not want to record an alternate message
or
press YES
 to record an alternate message.
13Press END
.
14Press SAVE
.
15Press YES
.
16This display appears briefly.
17Press ® to end the session.
Log:
QUIT      RETRY         OK
Admin
MBOX         AA        OTHR
Admin
GLIST       CCR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
Tree:  x
CHNG
       PRINT     QUIT
Path:
RETRY       END         OK
x                            xxxx
CHNG
        ERASE       OK
Primary rec?
REC
        PLAY       NEXT
Rec pri prompt:
RETRY                        OK
Accept prompt?
RETRY      PLAY         OK
Alternate rec?
YES          NO
Path:
RETRY        END
         OK
Tree:  x
SAVE
      PRINT      QUIT
Save as tree  x
YES
        OTHR        QUIT
Tree saved
CCR Admin
ADMIN 
						

							80    Chapter 7  Working with CCR Trees
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Changing a Mailbox node
To change a Mailbox node
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter the number of the CCR Tree that you want to change and press 
OK
.
6Press CHNG
.
7Enter the Path of the node you want to change and press OK
.
8Press CHNG
.
9Press CHNG
.
10Enter the new mailbox number.
Make sure the mailbox is initialized before you assign it to a CCR 
Tree.
11Press OK
 if you want to accept the assigned destination type
or
press CHNG
 and assign a new destination type.
12Press END
.
13Press SAVE
.
14Press YES
.
15This display appears briefly.
16Press ® to end the session.
Log:
QUIT      RETRY         OK
Admin
MBOX         AA        OTHR
Admin
GLIST       CCR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
Tree:  x
CHNG                      QUIT
Path:
RETRY       END         OK
x                          LvMsg
CHNG       ERASE        OK
Mbox:  xx
CHNG                     NEXT
Mbox:
DIR                        QUIT
Dest: 
CHNG                         OK
Path:
RETRY        END         OK
Tree:  x
SAVE      PRINT      QUIT
Save as tree  x
YES
        OTHR        QUIT
Tree saved
CCR Admin
ADMIN