Nortel Call Pilot 150 Telephone Admin Instructions Manual

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Changing a Dialing Translation Table entry
After you build a Dialing Translation Table you can change the Output value of an entry at any 
time.
You cannot change the Input value of an entry. You must delete the entry and create a new entry 
with new Input and Output values. Refer to “Deleting a Dialing Translation Table entry” on page 
112.
To change an entry in the Dialing Translation Table
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press 
°°.
This option does not appear as a display button option.
3Press TABLE
.
4Press  CHNG
.
5Press  OTHR
.
Inval* outval* is an example of a Table entry.
6Press CHNG
.
7Enter a new output value up to 15 digits.
8Press OK
 to accept the output value
or
press RETRY
 to enter a new output value.
9Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX       AA          OTHR
Dialing
P AR M      TA BL E      NE X T
Dial Table
ADD        CHNG       QUIT
Inval* outval*
              NEXT        OTHR
Inval* outval*
CHNG       DEL         FIND
Out:
RETRY                        OK
Out: xxx
RETRY                        OK 
						

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P0919416 03
Deleting a Dialing Translation Table entry
You can delete an entry in the Dialing Translation Table at any time. To find the entry you want to 
delete, refer to “Reviewing entries in the Dialing Translation Table” on page 110.
To delete an entry in the Dialing Translation Table
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password, 
then press OK
.
2Press °°.
This option does not appear as a display button option.
3Press TABLE
.
4Press  CHNG
.
5Press  OTHR
.
Inval* outval* is an example of a Table entry.
6Press  DEL
.
7This display appears briefly.
Repeat steps 6 and 7 for each entry you want to delete.
8Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX       AA         OTHR
Dialing
PARM      TABLE     NEXT
Dial Table
ADD        CHNG      QUIT
Inval* outval*
            NEXT        OTHR
Inval* outval*
CHNG       DEL
        FIND
Deleted 
						

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Chapter 11
Troubleshooting CallPilot
This chapter describes problems that can occur when you operate CallPilot, and possible solutions.
The Automated Attendant does not answer calls
 Verify that you have assigned lines to the Greeting Table.
 All the channels can be busy. Try calling back. Your call is answered when a channel is 
available.
 If the channels are frequently busy, it indicates there is too much activity. Contact your advice 
line or sales representative.
CLID information is lost or CLID routing is not routing calls
Make sure that the Automated Attendant is set to answer after two or more rings. If you use analog 
lines, CLID information is not available until after the second ring. For information about setting 
the number of rings, refer to “Configuring line answering” on page 49.
The Automated Attendant transfers some callers to the General Delivery Mailbox
The system requires a tone dial telephone signal and a minimum voice level. The system waits for 
a caller to respond. If a response is not received, the call transfers to the receptionist or designated 
Operator. If they are not available, the call transfers to the General Delivery Mailbox. Calls also 
transfer to the General Delivery Mailbox if an extension does not have a mailbox.
For the system to transfer calls correctly, each mailbox must have a unique extension number. To 
verify that mailboxes have a unique extension number, print the Directory Report. You can print 
reports using CallPilot Manager. For more information refer to the CallPilot Manager Set Up and 
Operation Guide.
Greetings play at the wrong time of day
There are four possible causes for this problem:
1The Business Status is not set to open. Refer to “Setting the Business Status” on page 94 for 
information.
2The wrong greeting numbers are assigned to the Greeting Table.
3The business hours are set incorrectly.
4The system time and date are incorrect for your telephone system.
Greetings play on the wrong line
Verify that your lines are assigned correctly. If you find the information is incorrect, you must 
reassign lines to the Greeting Table. Refer to “Configuring line answering” on page 49. 
						

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P0919416 03A telephone cannot be forwarded to the system
If you try to forward your incoming calls to the system and the display shows Forward denied, it is 
possible that you are forwarding to the wrong extension number. Use Feature 985 to display the 
correct extension number for the system, and compare this number to the extension that you are 
trying to forward your telephone to.
Feature 981 produces a Log prompt on the telephone display
Whenever the Log prompt appears on the display, it can be caused by the telephone not having an 
assigned mailbox. If the extension does not have an assigned mailbox, CallPilot requests both a 
mailbox number and a password.
A subscriber cannot reply to an external caller or use Off-premise Message Notification or 
Outbound Transfer
An Outdial method must be assigned before a subscriber can reply to an external caller using the 
Reply feature, or use Off-premise Message Notification or Outbound Transfer. Before a subscriber 
can reply to a message from an external caller, an Outdial method must be assigned.
The default for Outdial method is None. Until you assign a line, line pool or route as the Outdial 
method for a mailbox, a subscriber can use the Reply feature to return calls from internal 
extensions only, and Off-premise Message Notification and Outbound Transfer for internal 
extensions only. Outbound Transfer capability is part of a subscriber’s Class of Service. Refer to 
“Class of Service values” on page 20 for the Class of Service values for Outbound Transfer.
Telephone extension and mailbox numbers are different lengths
The mailbox number length must match the extension number length assigned to the system. If the 
extension number length is changed on the system, you must re-initialize and reprogram CallPilot.
The date and time are wrong
If the date and time are wrong, you must reset them through the telephone system. The CallPilot 
date and time is taken from the telephone system programming. For additional information, refer 
to your system documentation.
You cannot access a line or a line pool
Check that your system supports the feature you are trying to use. If calls are not completed when 
you try to reply to a CLID message or reach an Off-premise Message Notification number, ensure 
Outdialing is assigned, available and correctly configured. For more information refer to your 
system documentation.
Personalized greetings do not play
Personalized greetings do not play if a telephone is on Call Forward Busy or Call Forward All 
Calls to the CallPilot extension number. In these cases, Personalized greetings depend on the CLID 
information that is received prior to the second ring if you use analog lines. Personalized greetings 
do not play if the Auto Attendant is set to answer at 0 or 1 ring. The Primary or Alternate personal 
mailbox greeting plays instead. Change the number of rings to 2 or greater. 
						

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Mailboxes do not accept messages
A mailbox does not accept messages if:
 it is not initialized
 CallPilot message storage capacity is full
Messages are removed from a mailbox
If messages are removed, check the message retention period in the mailbox Class of Service. You 
can assign a class of service with a longer message retention period. Refer to “Class of Service 
values” on page 20 for the Class of Service values for message retention. To change the Class of 
Service to a Class of Service with a longer message retention period, refer to “Changing a 
mailbox” on page 32.
A subscriber lost the mailbox password
A forgotten password cannot be recovered. The password associated with the mailbox must be 
reset to the default password 0000. After a password has been reset to the default, the mailbox 
owner must change it in order to use the mailbox. To reset a password, refer to “Changing a 
mailbox” on page 32. A mailbox owner cannot access their mailbox 
A subscriber cannot access their mailbox
Each mailbox is assigned a maximum number of incorrect password attempts in its Class of 
Service. CallPilot records the number of incorrect attempts from the last time the mailbox was 
successfully accessed. If the number is exceeded the mailbox owner is “locked-out” and hears the 
message “This mailbox is locked to prevent unauthorized access. Contact your administrator for 
assistance.” The mailbox cannot be opened again until the you reset the password. To reset a 
password, refer to “Changing a mailbox” on page 32.
A mailbox is not in the Company Directory
Verify the mailbox is initialized. If the mailbox is not initialized, it does not appear in the Company 
Directory. Verify the Company Directory setting for the mailbox is set to Yes. Refer to “Changing 
a mailbox” on page 32.
Calls are directed to the wrong mailbox
Verify the correct extension is assigned to the mailbox.
A mailbox cannot be added to CallPilot
Ensure the mailbox is not already added. Mailbox numbers must be unique. Check that the number 
of mailboxes on your system has not been exceeded. CallPilot 150 can store up to 200 subscriber 
mailboxes.
You cannot enter a name for a mailbox
You must enter names as last name, then first name or initial. All names must include a comma (,) 
that separates the last name from the first name or initial. The maximum length of the name, 
including the comma, is 16 characters. Refer to “Changing a mailbox” on page 32. 
						

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P0919416 03Incomplete messages are received in a mailbox, or “message delivered” plays while 
recording a message or a CallPilot session ends unexpectedly
These situations can be caused by a problem called Talk Off. Talk Off occurs if CallPilot interprets 
certain voice patterns as Dual Tone Multi Frequency (DTMF) dialing tones. DTMF dialing tones 
are produced when buttons are pressed on a touch dial telephone. When you press a button on the 
dialpad, CallPilot receives a DTMF dialing tone and performs the correct operation. For example, 
after you enter your mailbox password, you can press the £ button. The DTMF dialing tone sent 
to CallPilot indicates you are finished entering your password.
Some voice patterns are the same as DTMF dialing tones. This can make CallPilot function 
incorrectly. For example, if in the middle of a message you say something that sounds like a 
DTMF dialing tone created by pressing the £ button, the recording session ends. Correcting Talk 
Off requires adjustments to your CallPilot system. Call your advice line for more information.
You cannot create a Group List
The maximum number of Group Lists that can be created is 99. The CallPilot Group List must be 
enabled during installation. If the Group List feature is not enabled, you cannot create a Group 
List. To enable this feature, you must reset CallPilot. For instructions on resetting CallPilot, refer 
to “About resetting CallPilot” on page 89.
CallPilot does not accept a Path number for a CCR Tree
If you enter an incorrect digit while you are assigning a Path number, an error message appears. 
The possible causes are:
 You entered an incorrect Path number. You can use only numbers 1 through 8 as Path numbers. 
Do not use 0 or 9 as Path numbers.
 You tried to exceed the maximum number of levels.
 You are trying to access a level of a Tree whose previous level does not include a Menu node. 
You must add a Menu node to the first level to let callers move to the second level.
A CCR Tree cannot be deleted
A Tree cannot be deleted while it is in use. You must disable the Tree before you can delete it.
Interruptions while building or changing a CCR Tree
If you press ® by mistake, if there is a power outage, if the system times out while you are 
working on a CCR Tree, or if you exit the system without saving the CCR Tree you are working 
on, the CCR Tree data is saved to Tree 9. Tree 9 is designated as the Workspace for building or 
changing a Tree. The contents of Tree 9 are overwritten when you start to edit another CCR Tree.
Note: For more information about deleting a CCR Tree, refer to “Deleting a CCR Tree” 
on page 78. 
						

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A mailbox is full
Mailboxes have a Never Full Mailbox feature, which lets callers leave messages in the mailbox, 
even if the mailbox is “full”. Messages are stored, but they cannot be accessed until the mailbox 
owner deletes some of the messages in the mailbox.
If more message time is required, you can change the mailbox Class of Service. For more 
information, refer to “Changing a mailbox” on page 32.
Deleting a mailbox
You cannot delete a mailbox that is used in a CCR Tree. If you delete a Mailbox node, any 
incoming messages for the Mailbox node are instead sent to the General Delivery Mailbox.
For more information about the General Delivery Mailbox, refer to “General Delivery Mailbox” 
on page 16.
CallPilot error messages
This table explains CallPilot error messages that appear on your display if you perform an 
incorrect action.
Message Meaning
Already a memberAppears if you try add the same mailbox to a Group List twice.
You cannot assign a mailbox to the same Group List twice.
Cannot deleteAppears if you try to delete a Special Mailbox. The System Administrator and 
General Delivery Mailboxes cannot be deleted.
Ext assignedAppears if you try to assign an extension twice to the same mailbox, or if you try to 
assign an extension to more than one mailbox.
Extension neededAppears if you have not assigned a an extension or if you have not assigned an 
extension from a Transfer node.
Incomplete treeAppears if you try to enable a Tree before all the paths are added, or before all the 
mailboxes used in the Tree are initialized.
Info mailboxAppears if you try to change an Information Mailbox.
Intro too shortAppears if the introduction to a message being forwarded is less than three 
seconds long.
Invalid classAppears if you enter an incorrect Class of Service while you are adding or 
changing a mailbox Class of Service.
Invalid extAppears if you enter an incorrect extension. You can check the extension number 
length or use the Company Directory. 
						

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P0919416 03Invalid glist
Appears if you enter an incorrect Group List number when you change or delete a 
Group List number.
Invalid greetingAppears if you enter an incorrect Greeting Number. Greeting Numbers must be a 
number from 1 to 40.
Invalid keyAppears if the selected option is not valid for the command display shown.
Invalid lineAppears if you enter an incorrect line number. CallPilot supports line numbers 
from 1 to 500.
Invalid mailboxAppears if you enter an incorrect mailbox number, or if you have not assigned a 
mailbox to the requested extension. These calls are transferred into the General 
Delivery Mailbox.
Invalid numberAppears if you enter an incorrect line pool number, or an incorrect number of 
channels while configuring Outdialing.
Also appears if you enter more than the maximum number of digits allowed for a 
telephone number (maximum is 30 digits).
Invalid passwordAppears if you enter an incorrect mailbox password.
Invalid pathAppears if you enter an incorrect number for a Path. The Path number is a series 
of numbers where each number must be from 0 to 8. This message also appears 
if all the Paths on a Tree are assigned. The maximum number of Paths for a Tree 
is eight on each level.
Invalid timeAppears if you enter an incorrect time for setting up Off-premise Message 
Notification. This message also appears if you specify an invalid time for your 
business hours.
Invalid treeAppears if you enter an incorrect number for a CCR Tree. The Tree number must 
be from 1 to 8.
Mailbox fullAppears if the maximum mailbox message storage time is reached. The mailbox 
message time is assigned as a Class of Service. A new message cannot be 
listened to until the old messages are deleted. This message appears when a 
mailbox owner first logs onto their mailbox.
Mailbox lockedAppears if a subscriber surpasses the maximum number of incorrect password 
attempts. The mailbox cannot be opened until the password is reset.
Mbox existsAppears if an existing mailbox number is entered while adding a mailbox.
Mbox in CCRAppears if you try to delete a mailbox assigned to a CCR Tree. Message Meaning 
						

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Mbox nearly fullAppears if the maximum message storage time is almost reached in a mailbox. 
This is determined by the Class of Service. Tell the subscriber to delete any 
unnecessarily stored messages in the mailbox. This message appears when a 
subscriber first logs on to the mailbox. Messages cannot be stored in this mailbox 
until some are deleted.
Mbox not initAppears if an attempt is made to access a mailbox that is not initialized.
Must change pswdAppears if you try to access a mailbox that is not initialized. Initializing a mailbox 
includes changing the default password.
Must record nameAppears if a mailbox owner’s name is not included in the Company Directory.
Name too longAppears if you add or change a mailbox owner’s name and the characters exceed 
the allowable limit of 16. The maximum length includes the comma.
No dir availableAppears if the Company Directory is empty. Either CallPilot mailboxes have not 
been initialized by the subscribers, or there are no mailboxes added to CallPilot.
No glist availAppears if the maximum number of Group Lists is assigned. The maximum 
number of Group Lists is 99.
No matchAppears if a mailbox owner is not found that is similar to the characters entered 
when using the Company Directory. Check the spelling of the mailbox owner’s 
name.
No mbox availAppears if the maximum number of mailboxes is added to CallPilot. The maximum 
number of mailboxes is 300. This number includes the System Administrator and 
General Delivery Mailboxes. The maximum number of subscriber mailboxes on 
CallPilot 150 is 200.
No msg notifyAppears if Off-premise Message Notification is not enabled. Off-premise Message 
Notification is assigned in the Class of Service.
No party connectAppears if you try to transfer a call before establishing an active call.
No previous msgsAppears if the first message in a mailbox is playing, you enter the command to 
play the previous message.
Vm busyAppears if the maximum number of users are accessing CallPilot. Message Meaning 
						

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P0919416 03Not allowed
Appears if:
 a subscriber is not allowed access to a feature or Feature Code
 a subscriber tries to access the Configuration or Operator Status feature 
codes
 the message recorded has too many Forwards and Replies
 a recorded message reaches its maximum number of segments. This is 
caused by repeatedly using “pause” and “continue” while recording a 
message
 a Group List number is entered as a mailbox member of another Group List. A 
Group List number cannot be added to a Group List.
Not recordedAppears if you try to play a Primary or Alternate Greeting before it is recorded.
Options cancelAppears if you cancel Delivery Options while you are sending a message.
Out of spaceAppears if the CallPilot Message Storage capacity is full. You must delete old 
messages from the General Delivery Mailbox and tell subscribers to delete any 
unnecessarily stored messages from their mailboxes.
Party not availAppears if a subscriber tries to use the Reply feature to reply to an external call, 
but there is no Caller ID (CLID) contained in the message left by an external 
caller.
Pswd too longAppears if a password exceeds eight digits. A password must be between four 
and eight digits long.
Rec too longAppears if a recorded message is too long. Message or greeting length for a 
mailbox is determined by the Class of Service.
Rec too shortAppears if a recorded message is too shor t.
Speak upAppears if you record a greeting or message and do not meet the minimum 
volume level. Do not use Handsfree. Speak directly into the handset of your 
telephone.
Not enabledAppears if Group Lists are not enabled. Message Meaning