Nortel Call Pilot 150 Telephone Admin Instructions Manual

							Chapter 6  Custom Call Routing    61
CallPilot 150 Telephone Administration Guide
An example of a CCR Tree
 Mailbox
To be included on 
our mailing list leave 
your name and 
address after the 
tone.
Destination: PREVSub-menu
To place an order press 
⁄
To speak to the order desk 
press 
¤
 
Sub-menu
To leave an order 
request press 
⁄
To speak to the sales 
manager press ¤
To hear about our 
sales contest press 
‹
Transfer
Transfers the call to 
the Service 
department.
Home node
To place an order press 
⁄
To add your name to our mailing list press ¤
To speak to our sales department press ‹
To speak to our service department press ›
To speak to our receptionist press ‚
Information
message
Our weekly 
specials are...
Destination:
PREVTransfer
Transfers the call to 
the order desk.Mailbox
Leave your contact 
information and a 
sales person will 
contact you.
Destination: DISCTransfer
Transfers the call to 
the order desk.Information
message
Ideal Office 
Machines is having 
a sales contest...
⁄
¤⁄¤
‹ ‹ ⁄›
¤ 
						

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							63
CallPilot 150 Telephone Administration Guide
Chapter 7
Working with CCR Trees
Building a CCR Tree
To  b u i l d  a  C C R  Tr e e
1Create the Home node. The Home node can be either a Menu node or an Information node.
If the Home node is an Information node:
 record an Information message
If the Home node is a Menu node:
 create the sub-nodes. The sub-nodes can be:
— Menu sub-nodes
— Information nodes
— Mailbox nodes
— Transfer nodes
2Assign the CCR Tree to a Greeting Table.
You can assign a CCR Tree for each time of day.
3Test the CCR Tree
Note: To minimize the potential of service disruptions, avoid working on CCR 
Trees during periods of peak activity. Callers can experience answering delays 
while you are working on a CCR Tree. 
						

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Creating a Home node
Begin to build a CCR Tree by creating a Home node. Create a Home menu node if you want to 
give callers a list of options. Create an Information message Home node if you want callers to 
disconnect after they hear the Information message.
To create a Home node
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter a Tree number from 1 to 8 and press OK
.
6Press BUILD
.
7Pick up the handset and press REC
.
8At the tone, record your Home Menu or Information message and 
press OK
 to end the recording.
Do not replace the handset.
9If you want to listen your recording, press PLAY
or
if you want to accept your recording, press OK
.
10Press END
.
11Press SAVE
.
12Press YES
.
13This display appears briefly.
14Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX        AA        OTHR
Admin
GLIST      CCR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
New tree: x
BUILD
                    QUIT
0                 Home/Menu
REC
        OTHR           OK
Rec pri prompt:
RETRY                       OK
Accept prompt?
RETRY     PLAY          OK
Path:
RETRY         END        OK
Tree:  x
SAVE       PRINT     QUIT
Save as tree  x
YES         OTHR      QUIT
Tree saved
CCR Admin
ADMIN 
						

							Chapter 7  Working with CCR Trees    65
CallPilot 150 Telephone Administration Guide
Adding nodes to the Home node
If you create a CCR Tree with a Home menu node, and you have more choices than you can 
conveniently fit in the Home menu, you can create sub-nodes. To create sub-node menus, add a 
Menu node to your Home menu node.
If the Home node is an Information node, you cannot add a sub-node and the call disconnects 
automatically after the Information message plays.
After you determine how many options to offer in a menu, you must determine where each option 
directs the caller.
After you assign a Menu sub-node, create another set of nodes in the next level of the tree. The 
nodes can be another Menu node, an Information node, a Transfer node or a Mailbox node. You 
can assign up to eight nodes to each menu.
A Menu sub-node gives callers single-digit access to another list of options. For example, if your 
Home node menu is:
To place an order press ⁄. To add your name to our mailing list press ¤. To reach our sales 
department press ‹. To speak with our attendant press ‚.
Callers can press ⁄ to hear more options, such as:
To hear our weekly specials press ⁄. To speak with the Order Desk press ¤. 
						

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Adding a Menu node
Create a Menu node to organize choices for your callers, or when you have more choices than can 
fit on one menu. You can add a menu node to a CCR Tree at any time.
To add a Menu node
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter the number of the CCR Tree you want to add a Menu node to 
and press OK
.
6If you have assigned the CCR Tree to a Greeting Table this display 
appears briefly.
7Press CHNG
,
8Enter the Path number and press OK
.
For example, to create a Menu node on the second level of the CCR 
Tree, enter ⁄⁄. The first 1 is the path of the first level Menu 
node. The second digit is the path where you want to create the new 
Menu node.
9Press MENU
.
10Pick up the handset and press REC
.
At the tone, record the prompt.
11Press OK
 to end the recording. Do not hang up the handset.
12Press OK
 to accept the recording
or
if you want to re-record your message, press RETRY
.
13Press NO
 if you do not want to record an alternate prompt
or
press YES
 to record an alternate prompt.
Log:
QUIT        RETRY       OK
Admin
MBOX        AA        OTHR
Admin
GLIST      CCR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
Tree enabled
Tree:  x
CHNG                      QUIT
Path:
RETRY        END         OK
x
MENU      INFO       OTHR
Primary prompt
REC
Rec pri prompt:
RETRY                       OK
Accept prompt?
RETRY     PLAY          OK
Rec alt prompt?
YES          NO 
						

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CallPilot 150 Telephone Administration Guide
14Press END.
15Press SAVE
.
16Press YES
.
17This display appears briefly.
18Press ® to end the session.
Path:
RETRY        END         OK
Tree:  x
SAVE      PRINT      QUIT
Save as tree  x
YES        OTHR        QUIT
Tree saved
CCR Admin
ADMIN 
						

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Adding an Information node
An Information node is an Information mailbox that you add to a CCR Tree. You can use an 
Information mailbox to give callers information such as specials, company events, business hours 
or price lists. You can add an Information node to a CCR Tree at any time.
To add an Information node
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter the number of the CCR Tree you want to add an Information 
node to and press OK
.
6Press CHNG
,
7Enter the Path number and press OK
.
For example, to create an Information node on the second level of a 
CCR Tree, enter ⁄⁄. The first 1 is the path of the first level 
Menu node. The second digit is the path where you want to create 
the Information node.
8Press INFO
.
9Pick up the handset and press REC
.
At the tone, record your Information mailbox message.
10 Press OK 
to end your recording.
Do not replace the handset.
11Press OK
 to accept the recording
or
press RETRY
 to re-record the message.
12Press NO
 if you do not want to record an alternate prompt
or
press YES
 to record an alternate prompt.
Log:
QUIT        RETRY       OK
Admin
MBOX        AA        OTHR
Admin
GLIST      CCR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
Tree:  x
CHNG                      QUIT
Path:
RETRY        END         OK
x
MENU      INFO       OTHR
Primary message
REC
Rec pri message:
RETRY       PLAY        OK
Accept message?
RETRY      PLAY         OK
Rec alt prompt?
YES          NO 
						

							Chapter 7  Working with CCR Trees    69
CallPilot 150 Telephone Administration Guide
13Select a destination:
press PREV
 if you want to return the caller to the previous menu
or
press HOME
 if you want to return the caller to the Home node
or
press DISC
 if you want to disconnect the call.
For more information on destinations refer to “Destination types” on 
page 60.
14Press END
.
15Press SAVE
.
16Press YES
.
17This display appears briefly.
18Press ® to end the session.
Destination?
PREV       HOME       DISC
Path:
RETRY       END          OK
Tree:  x
SAVE                      QUIT
Save as tree  x
YES        OTHR        QUIT
Tree saved
CCR Admin
ADMIN 
						

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Adding a Mailbox node
Adding a mailbox node gives callers a mailbox where they can leave a message or listen to an 
Information message, depending on the mailbox type. You create a Mailbox node by giving it a 
Path number and assigning a mailbox number. You can add a Mailbox node to a CCR Tree at any 
time.
A mailbox cannot receive messages until it is initialized. For information on initializing mailboxes, 
see “Initializing a mailbox” on page 24.
To add a Mailbox node
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press OTHR
.
3Press CCR
.
4Press ADMIN
.
5Enter the number of the CCR Tree you want to add a Mailbox node 
to and press OK
.
6Press CHNG
,
7Enter the Path number and press OK
.
For example, to create a Mailbox node on the second level of a CCR 
Tree, enter ⁄⁄. The first 1 is the path of the first level Menu 
node. The second digit is the path where you want to create the 
Mailbox node.
8Press OTHR
.
9Press LVMSG
.
10Enter the mailbox number
or
press DIR
 to access the Company Directory.
Log:
QUIT        RETRY       OK
Admin
MBOX        AA        OTHR
Admin
GLIST      CCR
CCR Admin
ADMIN
CCR tree:
RETRY                       OK
Tree:  x
CHNG
      PRINT     QUIT
Path:
RETRY        END         OK
x
MENU      INFO       OTHR
x
XFER     LVMSG
      OTHR
Mbox:
DIR                        QUIT