Nortel Call Pilot 150 Telephone Admin Instructions Manual

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CallPilot 150 Telephone Administration Guide
Chapter 12
CallPilot configuration tips
This chapter describes system configuration enhancements that maximize the efficiency of 
CallPilot.
Delayed answering by the Automated Attendant
The Automated Attendant can answer any call on specified Central Office (CO) telephone lines 
after a specified number of rings. CallPilot answers incoming calls if the Installer programs 
CallPilot to be the prime telephone for one or more designated CO lines. The Delay...

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Using Call Forward All Calls (CFAC) and Call Forward No 
Answer (CFNA)
If a subscriber does not want to take any calls for a period of time, they can forward their telephone 
to their mailbox using CFAC. When forwarded, all calls to the mailbox owner’s extension transfer 
to their mailbox.
To call forward to a mailbox, press ≤·°›.
To cancel call forward:
Press ≤£›
or
press CANCEL
or
press ∞
Note: If you use CFAC you cannot have any lines or...

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How to set up CallPilot for different businesses
There are several ways to set up CallPilot in your company. How you set up CallPilot depends on 
what telephone system, and how many CO lines you use.
Here are examples of CallPilot configurations for a small and a medium company, and some useful 
application tips.
CallPilot for a small business
On Your Toes Dance Studio
CallPilot is the Call Forward No Answer...

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Greeting Table 1 for On Your Toes
CallPilot uses Greeting Table 1 to answer calls after four rings. Depending on the time of day, 
different recorded greetings play for Morning, Afternoon, and Evening. When the Business Status 
is No, the Non-business Hours Greeting plays.
The Costume Room
The Costume Room has one telephone with a CallPilot mailbox. Calls are directed to the Costume 
Room Attendant by the receptionist or the Automated Attendant....

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CallPilot for a medium business
Bridge Stone Engineering
CallPilot is assigned as the Call Forward No Answer (CFNA) extension for all telephones in the 
office. This means that any call that is not answered by a mailbox owner transfers to their mailbox.
Subscribers have buttons programmed on their display telephone for the CallPilot Leave Message 
(≤·°‚) and Open Mailbox (≤·°⁄). This gives easy access to these...

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Greeting Table 1 for Bridge Stone Engineering
CallPilot uses Greeting Table 1 to answer calls after four rings. Depending on the time of day, 
different recorded greetings play for the Morning, Afternoon, and Evening. When the Business 
Status is No, the Non-business Hours Greeting plays.
Greeting Table 1 answers calls using greetings 1 through 4. Greetings 1 through 4 play unless you 
assign different greetings. When the Greeting Table was...

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The managers
Bridge Stone managers have a personal CO line that appears on their private telephone and their 
receptionist’s telephone. The receptionists answer the managers’ calls, and then transfer the calls 
to the manager’s telephone. The receptionist’s phone is CFNA to CallPilot.
If a manager is unavailable to take a call, the call rings back at the receptionist’s set. The 
receptionist handles the call by...

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Feature Compatibility
This section describes how system features interact with CallPilot.
ATA 2 and ASM
One or more analog single-line sets can be connected to telephone system using an Analog 
Terminal Adapter or an Analog Station Module. This type of set works with DTMF tones to allow 
access to CallPilot options through the dialpad only. Rotary dials cannot be used internally with 
CallPilot.
Answer buttons
For information about Answer...

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Delayed Ring Transfer (DRT)
To use CallPilot as a secondary line answering position, set DRT:
1Assign the CallPilot extension as the prime extension for the specified lines that are to be DRT 
to CallPilot.
2Set DRT to Yes.
3Set DRT Delay from one to ten rings.
4Assign a Greeting Table to each line that is to be DRT to CallPilot.
5Set the CallPilot Answer option to No for the lines that are DRT to CallPilot....

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P0919416 03Language choice
The CallPilot language capability is independent of the telephone system’s language selection for a 
set. CallPilot language availability is determined by the Class of Service assigned to a mailbox.
Lines
If a line programmed to be answered by the Automated Attendant appears on a set, it rings when 
CallPilot transfers the call. If a line programmed to be answered by the Automated Attendant does 
not appear on a set, a call is...