Nortel Call Pilot 150 Telephone Admin Instructions Manual
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Chapter 10 Dialing Translation 111 CallPilot 150 Telephone Administration Guide Changing a Dialing Translation Table entry After you build a Dialing Translation Table you can change the Output value of an entry at any time. You cannot change the Input value of an entry. You must delete the entry and create a new entry with new Input and Output values. Refer to “Deleting a Dialing Translation Table entry” on page 112. To change an entry in the Dialing Translation Table 1Press ≤·°‹. Enter the System...
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112 Chapter 10 Dialing Translation P0919416 03 Deleting a Dialing Translation Table entry You can delete an entry in the Dialing Translation Table at any time. To find the entry you want to delete, refer to “Reviewing entries in the Dialing Translation Table” on page 110. To delete an entry in the Dialing Translation Table 1Press ≤·°‹. Enter the System Administrator Mailbox number and password, then press OK . 2Press °°. This option does not appear as a display button option. 3Press TABLE . 4Press...
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113 CallPilot 150 Telephone Administration Guide Chapter 11 Troubleshooting CallPilot This chapter describes problems that can occur when you operate CallPilot, and possible solutions. The Automated Attendant does not answer calls Verify that you have assigned lines to the Greeting Table. All the channels can be busy. Try calling back. Your call is answered when a channel is available. If the channels are frequently busy, it indicates there is too much activity. Contact your advice line or sales...
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114 Chapter 11 Troubleshooting CallPilot P0919416 03A telephone cannot be forwarded to the system If you try to forward your incoming calls to the system and the display shows Forward denied, it is possible that you are forwarding to the wrong extension number. Use Feature 985 to display the correct extension number for the system, and compare this number to the extension that you are trying to forward your telephone to. Feature 981 produces a Log prompt on the telephone display Whenever the Log...
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Chapter 11 Troubleshooting CallPilot 115 CallPilot 150 Telephone Administration Guide Mailboxes do not accept messages A mailbox does not accept messages if: it is not initialized CallPilot message storage capacity is full Messages are removed from a mailbox If messages are removed, check the message retention period in the mailbox Class of Service. You can assign a class of service with a longer message retention period. Refer to “Class of Service values” on page 20 for the Class of Service...
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116 Chapter 11 Troubleshooting CallPilot P0919416 03Incomplete messages are received in a mailbox, or “message delivered” plays while recording a message or a CallPilot session ends unexpectedly These situations can be caused by a problem called Talk Off. Talk Off occurs if CallPilot interprets certain voice patterns as Dual Tone Multi Frequency (DTMF) dialing tones. DTMF dialing tones are produced when buttons are pressed on a touch dial telephone. When you press a button on the dialpad,...
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Chapter 11 Troubleshooting CallPilot 117 CallPilot 150 Telephone Administration Guide A mailbox is full Mailboxes have a Never Full Mailbox feature, which lets callers leave messages in the mailbox, even if the mailbox is “full”. Messages are stored, but they cannot be accessed until the mailbox owner deletes some of the messages in the mailbox. If more message time is required, you can change the mailbox Class of Service. For more information, refer to “Changing a mailbox” on page 32. Deleting a...
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118 Chapter 11 Troubleshooting CallPilot P0919416 03Invalid glist Appears if you enter an incorrect Group List number when you change or delete a Group List number. Invalid greetingAppears if you enter an incorrect Greeting Number. Greeting Numbers must be a number from 1 to 40. Invalid keyAppears if the selected option is not valid for the command display shown. Invalid lineAppears if you enter an incorrect line number. CallPilot supports line numbers from 1 to 500. Invalid mailboxAppears if you...
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Chapter 11 Troubleshooting CallPilot 119 CallPilot 150 Telephone Administration Guide Mbox nearly fullAppears if the maximum message storage time is almost reached in a mailbox. This is determined by the Class of Service. Tell the subscriber to delete any unnecessarily stored messages in the mailbox. This message appears when a subscriber first logs on to the mailbox. Messages cannot be stored in this mailbox until some are deleted. Mbox not initAppears if an attempt is made to access a mailbox...
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120 Chapter 11 Troubleshooting CallPilot P0919416 03Not allowed Appears if: a subscriber is not allowed access to a feature or Feature Code a subscriber tries to access the Configuration or Operator Status feature codes the message recorded has too many Forwards and Replies a recorded message reaches its maximum number of segments. This is caused by repeatedly using “pause” and “continue” while recording a message a Group List number is entered as a mailbox member of another Group List....