Nitsuko 124i/384i Software Manual

Description (Cont’d)
Automated Attendant (Operator Assistance)
Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets the outside
callers directly dial system extensions, Department Calling Groups and Voice Mail. Automated Attendant pro-
vides immediate answering and routing of outside calls without the need for an operator or dispatcher. Auto-
mated Attendant provides:
•Single Digit Dialing
Single Digit Dialing allows Automated Attendant callers to dial...

Description (Cont’d)
Voice Prompting Messages
The VAU Module provides the system with Voice Prompting Messages. These Voice Prompting Messages tell the ex-
tension user the status or progress of their call. For example, if a user calls extension 300 when it is busy, they hear,
Station 300 is busy. For Callback, dial 2.  The following table shows the available Voice Prompting Messages.
Voice Prompting Messages
Message No. Message This message will play when . . .
01 Oh A user dials 6 for the extension...

Voice Prompting Messages
Message No. Message This message will play when . . .
15 13 A user dials 3 for the date.
16 14
17 15
18 16
19 17
20 18
21 19
22 20
23 30
24 40
25 50
26 60
27 70
28 80
29 90
30 Hundred Not currently used.
31 Thousand Not currently used.
32 Sunday A user dials 3 for the date. 
33 Monday
34 Tuesday
35 Wednesday
36 Thursday
37 Friday
38 Saturday
39 This is station A user dials 6 for the extension number. 
40 The date is A user dials 3 for the date. 
41 The time is A user dials 8 for...

Voice Prompting Messages
Message No. Message This message will play when . . .
49 All lines are busy, for callback
dialA user dials 9 or 804 (+ trunk group) and all trunks
are busy 
50 Please do not disturb A user calls an extension that has enabled Do Not
Disturb.
51 Please hold on, all lines are
busy, your call will be answered
when a line becomes free ACD message - refer to the ACD Manual (P/N
92000ACD**).
52 Please hold on, your call is
being reroutedCall Forwarding Off-Premise is rerouting your...

Voice Prompting Messages
Message No. Message This message will play when . . .
71 To listen dial A user is trying to record a VAU message or
Personal Greeting and the recording already exists. 
72 To erase dial
73 To re-record dial
74 To save dial Not currently used.
75 To leave a message
76 Just a moment  Not currently used.
77 Hello
78 Thank you
79 Good-by
900 Preamble
If the system has trunks that are part of a 900 (caller paid) service, the VAU Module can automatically play a pre-
recorded message...

Description (Cont’d)
Time, Date and Station Number Check
If the system has a VAU Module installed, any keyset user can find out the time, date or the extension’s number
while their phone is idle (on hook). The time and date check saves the user time since they don’t have to look for
a clock or calendar. Hearing the extension number conveniently identifies non-display keysets. To find out the
date, the user presses 3 (for Date). For their extension number, the user presses 6 (for Number). To listen to...

Programming
You must initialze the VAU Module
when you install it for the first time.
NoYes NoYes NoYes NoYes Expansion Main
Go to the
flowchart on the
following page.
In 2201, select Item 3 to
initialize only Personal
Greetings.
In 2201, select Item 2 to
initialize only VAU Messages.
Do you want to initialze
(erase) only Personal
Greetings?
Do you want to initialize
(erase) only VAU Messages?
Do you want to initialize
(erase) all VAU Messages and
Personal Greetings?In 2201, select Item 1 to
initialize...

Programming (Cont’d)
This sets the maximum length of
Automated Attendant Greetings, the
General Message and the 900
Preamble.
No
In 2208, enter
CLEAR.Yes NoYes No Yes
Go to the
flowchart on
the following
page.
In 2208, set the
password DISA callers
must dial before
recording VAU
Messages.
Should DISA callers be
able to record VAU
Messages?
In 2202 Item 1, change
the maximum allowed
length of the VAU
Message.Do you want VAU
Messages to be longer
than 16 seconds?
In 1005, assign a
Class of Service to
an...

Programming (Cont’d)
In 1005, assign Class of
Service to extensions. No No
Yes Yes
Go to the
flowchart on
the following
page. Each Tenant Group can have a
different General Message.
In 2203, enter the number of the
VAU Message you want to use
for the General Message.
In 0406 Item 98,
enter 0.In 0406 Item 98,
enter 1.Should an extension be
allowed to record the
General Message?
In 0406 Item 97,
enter 0.In 0406 Item 97,
enter 1.Should an extension be
allowed to listen to the
General Message?
Programming...

Programming (Cont’d)
Programming Personal Greeting
Start
Should extension
be allowed to use
Personal Greeting?In 0406 Item 99,
enter 1.In 0406 Item 99,
enter 0.
In 1005, assign Class of
Service to extensions.
YesNo
Changing this option also affects Park and Page.
Should a call to an extension
with Personal Greeting
options 2 and 6 enabled ring
10 seconds before rerouting?In 0405 Item 1, change the
Delayed Call Forwarding
interval.
If all VAU ports are busy,
should DIL and DISA calls
to an extension with...