Nitsuko 124i/384i Software Manual

Programming (Cont’d)
➣
0414 - System Timers (Part 2), Item 6: TMS Report Wait Time
Calls ringing an ACD Group longer than this interval are marked as LONG WAIT calls in TMS Report
Section 2 (Trunk Calls Sorted by Trunk). The range is 1-64800 seconds.
➣0417 - Traffic Management Report Setup, Item 1: TMS Printer Output Port
Enter the DCI Software Port (1-144, 145-288) to which the TMS printer is connected.
➣0417 - Traffic Management Report Setup, Item 2: TMS Print Range
Specify which extensions and trunks...

Operation
To select a printer for the Traffic Management Report:
1. Enter the programming mode
2. 0417 + HOLD
Tenant No?
3. Enter the number of the Tenant Group you want to program (1-4) + HOLD
Menu No?
4. 1 + HOLD
Print Port:
The previously programmed value displays.
5. Enter the DCI Software Port (1-144, 145-288) to which the TMS printer is connected + HOLD
Menu  No?
6. Return to step 4 to select another menu item.
OR
HOLD + Return to step 3 to select another Tenant Group.
OR
HOLD + HOLD to exit.
To...

Transfer
Description
 124i Available. 384i  Available.
- MOH or ringback on Transfer
requires Base 2.13, EXCPRU 2.18 or
higher.- MOH or ringback on Transfer
requires system software 3.04 or
higher.
Transfer permits an extension user to send (i.e., extend) an active Intercom or outside call to any other extension
in the system.  With Transfer, any extension user can quickly send a call to the desired co-worker.  A call a user
transfers automatically recalls if not picked up at the destination extension....

Programming
CONF/TRF Function key
In 0402 Item 6, enter 0. In
0402 Item 2, enter 0.
In 1006, assign a function
key as code 1077.Do you want to use the
CONF/TRF key or a function
key to extend calls?
No No No No
Yes Yes Yes Yes
In 0406 Item 42,
enter 0.The pre-answer display shows TRANSFER

Programming (Cont’d)
Continued
from
previous
page.
Should extension be able
to see the Transfer
Callback display?The Transfer Callback display shows
TRF RCALL and the number of the
extension that didnt pick it up.In 0406 Item 95,
enter 1.In 0406 Item 95,
enter 0.
In 1005, assign Class of
Service to extensions.
Should extensions be
allowed to Transfer calls to
busy extensions?In 0401 Item 19,
enter 1.In 0401 Item 19,
enter 0.
If an extensions
Transfer is not picked
up, does it recall in an
adequate...

Programming (Cont’d)
➣
0401 - Tenant Group Options (Part A), Item 18: SLT Answering Mode
For a busy single line (500/2500 type) telephones, set the mode used to answer a camped-on trunk call:
0 =  Press and release hookswitch to pick up waiting call
1 = Press and release hookswitch and dial Service Code 894 to answer
waiting call
➣0401 - Tenant Group Options (Part A), Item 19: Busy Transfer
Prevent (0) or allow (1) extensions to transfer calls to busy extensions.  If disabled, calls transferred to
busy...

Related Features
Call Forwarding
With Transfer to Busy Extensions enabled (Program 0401 Item 19=1), Call Forwarding with Both Ring-
ing offers a unique option. A transferred call will wait for either the forwarding or destination extension
to become free. The call goes through to whichever extension becomes available first. If neither exten-
sion becomes free within the Transfer Recall Time, the call recalls the transferring extension.
Meet Me Paging Transfer
Page a co-worker and have the call...

Operation (Cont’d)
Transferring Without Holding
To Transfer without holding (keyset only):
1. Lift handset.
2. Press busy line key.
3. When original caller hangs up, you are connected.
Transferring Intercom Calls
To Transfer your Intercom call:
1. At keyset, press HOLD.
OR
At single line telephone, hookflash.
2. Dial extension to receive your call.
If the extension is busy or doesn’t answer, you can dial another extension number or press
the flashing CALL key to return to the call. In addition, you may...

Trunk Group Routing
Description
 124i Available — 16 trunk groups and 36
routes.  384i Available — 128 trunk groups and
64 routes. 
- Changing the Trunk Access Code
requires Base 2.13, EXCPRU 2.18 or
higher.- Changing the Trunk Access Code
requires system software 3.04 or
higher.
Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (9) for
trunk calls. Trunk Group Routing routes calls in the order specified by system programming.  If a user dials 9
and...

Programming
Start
Stop
Are all trunks of the
same carrier/cost type?In 0905, program
trunks of the same type
into the same group.No For example, put DDD trunks in group 1
and WATS trunks in group 2.In 0905, put all trunks in
the same Trunk Group. In this case, Trunk Group
Routing is not required.
Stop
Yes
Using Trunk Groups from
0905, in 0906 set up an
outbound routing table (1-64
in 384i, 1-36 in 124i).Normally, the least expensive carriers
should be the first routes chosen.
Should extension be able
to...