Mitel Sx-50 Superset 4 User Guide

							CALL FORWARDING - PROGRAMMING 
How many different types of Call Forwarding can I set up? 
Only one type of Call Forwarding can be active at 
any time. If vou have one type active and enter a 
new Call Forwarding type, the first type is 
cancelled. 
Can I use Call Forwarding to have my calls sent to another 
extension if someone else has already forwarded his or 
her calls to me? 
Yes, if someone has already forwarded all calls to 
you (Call Forward-Always) you can use Call 
Forward - No Answer to forward calls to a second 
answer position. However, you could not forward 
them from that answer position. 
Is it a good idea to have Call Forward - Busy/No Answer 
programmed on one’s line all the time? 
It certainly makes good sense in terms of 
satisfying callers by having all your calls answered. 
Sometimes Call Forwarding does not work. Why? 
Call Forwarding does not work on:  , 
l callbacks you have set 
l calls from the extension you forwarded to 
l recalls 
l attempts to forward more than two “steps”, in 
any other combination than the following: the 
first station is set for “Always Forward” and the 
* second station is set for “Forward - No answer” 
l lines other than your prime and private lines 
l invalid extension numbers or extensions that do 
not accept Call Forwarding (Class of Service 
option). 
Call Handling Features 2-21  
						

							CALL FORWARDING - PROGRAMMING 
Can I receive calls from the person to whom I fonkfarded 
my calls? 
Yes. Call Forwarding does not apply if the person 
calling you is the party to whom the call would be 
forwarded. For instance, if a manager has 
forwarded all calls to a secretary, the secretary can 
still call the manager. 
2-22 Call Handling Features  
						

							CALL DURATION DISPLAY 
The time spent on an external call . . . 
is shown in the Feature Display as a call 
progresses. When you connect with someone, the 
timer starts and it keeps track of the time you 
spend on that call. 
I T 23 I:03 
TRANSICONF 
HANG-UP 
Questions about Call Duration Display 
Is the time reset if I transfer the call or enter a new 
account code? 
The call duration is the length of time that the 
trunk is involved in the call. Therefore, the time is 
not reset when a new account code is entered or 
the trunk is transferred. 
Call Handling Features 2-23  
						

							CALL WAITING 
If you hear one or two quick beeps . . . 
during a call, it means another person is waiting to 
talk to you (has camped on to you). One beep 
indicates an internal call; two, an external call. 
Your display will change briefly showing you the 
number of the person waiting to talk to you. For an 
external call, the trunk number will display briefly. 
To answer a waiting call 
l Inform your current caller that you have a 
waiting call 
l Press SWAP CAMP ON 
Your current call is placed on consultation hold 
and you are connected to the waiting caller. 
1324 
SWAP 
CAMP ON TRANSXONF PRIVACY REL 
HANG-UP 
You then have the following options: 
l Press SWAP 
to switch from one person to the other 
3002 
SWAP CONF 
CANCEL 
RELEASE 
2-24 Call Handling Features  
						

							CALL WAITING 
Or press CONF 
to form a conference with both callers. 
Or press CANCEL 
to return to your original call. 
Or press RELEASE 
to join the other two callers together. 
If you do not want to place the current caller on hold . . . 
l Finish your current conversation 
8 Hang-up 
0 Answer the “camped on” call which now rings 
your set 
See Camp On. 
Call Handling Features 2-25  
						

							CAMP ON 
If an extension is busy , . . 
and you want to speak with the extension user 
right away, you can signal that you are waiting to 
speak with the person. 
When you press CAMP ON, the busy extension user 
hears one beep, which indicates a call waiting. 
When the person with whom you want to speak 
hangs up, his/her telephone will ring. When he/she 
answers the call, you will be connected to him/her. 
To camp on to a busy extension 
When you hear busy tone: 
l Press CAMP ON 
2474 BUSY 
CAMP ON CALLBACK OVERRIDE SEND MSG HANG-UP 
,. .; 
,.,.. :.. . . . .: .:, .T.. ,.::., 
~ ... .:... I.- 
.: 
>y...:. ‘.,: .‘j: . ...,.,.. :::,+:. ,./, ,,: ::; 
l 
Remain on the line. 
Do not hang up. You will hear busy tone. When the 
extension becomes free, you will be connected. 
See Call Waiting. 
2-26 Call Handling Features  
						

							CANCEL 
To cancel ybur current action . . . 
and return to your previous state, use CANCEL. For 
example, vou can use CANCEL to return to the 
original caller if the party you want to include in a 
conference is busy or does not answer. You can 
also use CANCEL if you are trying to transfer a call 
(currently on consultation hold) to an extension 
that is busy or does not answer. 
l Press CANCEL 
2474 
BUSY n 
CAMP ON 
CALLBACK OVERRIDE SEND MSG CANCEL 
RELEASE 
CANCEL is also used to cancel a waiting message 
after the message is displayed. 
3125/14:08 
EXIT 
CANCE; NEKT 
CALL 
Questions about CANCEL 
What is the difference between CANCEL and RELEASE? 
CANCEL is used to cancel the last function You did, 
such as pressing TRANSKONF, and reconnect you 
to the originai call. RELEASE releases You from a 
call to connect two other calls together, such as in 
transferring a call. 
Call Handling Features 2-27  
						

							CONFERENCE 
You can set up a three-party . . . 
telephone conference. The conference consists of 
you and two other callers -- who can be any 
mixture of internal or external callers. 
To set up a conference call 
Call the first person 
Wait until the call is answered. 
Press TRANS/CONF 
2 143 
TRANWCONF 
HANG-UP 
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. . . ~~::~~~~~,;:ij~~~;; aixi:~i-‘~~.~~~i’:iiii j: ,., :.+:.. :i :,.::j:: 
.,.. . . ../ . . . . . . . ::::::::i$i:;:;:~;.$;:,:i:; 
): y .,...,..., ,...,.... . . . . . ,. 
. . . . . . . . . . . . . . . . . . . . . :G;‘,; “-“>.‘:+:- 
.:.::,:,. 
1 ‘.“i’.i .““.‘.“‘i .::::::::::i.:::::::::: ,:.: : ;l;g;:;:;,g:;;;;‘i ::j,;:. 
. . . . . ,.. ,.... ..,..A.. . . . . . . . . . ...\. . . . . . . . . ..,. 
The call is placed on consultation hold and you will 
hear dial tone. 
Call the next person 
When your call is answered . . . 
l Press CONF 
The following appears in the display. 
2143+6001 
SPLIT 
HANG-UP 
You now have a three-party conference. 
2-28 
Call Handling Features  
						

							Questions about conferences 
What if I reach a busy line or there is no answer when I 
call the third party? 
Press CANCEL. You are connected again to the 
caller on consultation hold. 
Who can I include in my conference? 
Normally, any mix of extensions and external 
numbers can be included. Limitations may be 
placed by your focal telephone company on having 
two 
external calls. Check with 
your 
Communications Department. 
Can I add a call on key hold to form a conference? 
Yes. While in conversation with another party, 
press ADD HELD and then press the key beside the 
flashing line where the call is held. You will have a 
three-way conference (see Add Held). 
Call Handling Features 2-29  
						

							DO NOT DISTURB 
This feature prevents . . . 
all incoming calls from ringing Your phone when 
you do not want to be interrupted. All calls still 
show up on your prime line display. 
When this feature is active, You (and anyone else 
with an appearance of your line) can still answer 
calls, as the line status display shows the presence 
of the incoming call. You can make calls normally. 
To activate Do Not Disturb 
l Press the select features key 
l Dial 2 
(Do Not Disturb is feature number 2) 
l Press ON 
to activate Do Not Disturb. The NO DIST’B prompt 
displays as a reminder that Do Not Disturb is 
active. 
2:N0 DIST’B 
EXIT 
ON 
To cancel 
l Press the select features key 
l Dial 2 
l Press OFF 
to cancel Do Not Disturb. ;. 
2-30 Call Handling Features