Mitel Sx-50 Superset 4 User Guide

							DO NOT DISTURB 
Questions about Do Not Disturb 
How do I know if Do Not Disturb is set? 
NO DIST’B will display in the top left corner of the 
Feature Display. 
What if l want to place a call? 
You can make calls from your telephone in the 
normal fashion. 
How long will Do Not Disturb stay active on my telephone? 
Do Not Disturb stays in effect until ydu cancel it or 
dial the Station Reset Feature Code. 
What if I transfer a caller to an extension with Do Not 
Disturb activated? 
If the call is not answered, it will recall your set 
after the programmed timeout period. 
Call liandling Features 2-31  
						

							EXPENSIVE ROUTE WARNING (OPTIONAL) 
If “EXPENSIVE ROUTE” appears . . . 
in your display, and you hear four short warning 
tones after dialing 8 long-distance number, you 8re 
being warned that only the most expensive 
long-distance route is available. 
Depending on your calling privileges, your call 
either will not proceed, or you may be permitted to 
stay on the line and let the call continue. It may be 
better to try again later when a less expensive 
route may be available: 
l Hang up 
l Redial the number later 
2-32 
Call Handling Features  
						

							EXTERNAL CALLS 
To make a dall to an external number 
l Dial the External Line Access Code (if required) 
l Dial the number 
Or press a speed call key 
Or press REDIAL 
if the number you wish to dial is the same as the 
last external number dialed. (Use the 
display key to 
check the last external number dialed.) 
If there are no external lines available 
0 Press CALLBACK 
to be notified when an outside line is free. 
’ 
Note: Callbacks can be set on external calls only if 
the Automatic Route Selection option is 
NOT enabled on the system. 
8 
BUSY 
CALLBACK HANG-UP 
Call Handling Features 2-33  
						

							EXTERNAL CALLS 
Questions about External Calls 
Can I forward my calls to an external number? 
Yes, if this option is enabled in your Class of 
Service, you can. Program your set to forward calls 
to a number which is already programmed into one 
.of your Speed Call keys, or as an Abbreviated Dial 
Number (see Call Forward and Speed Call Keys). 
Sometimes when I dial the External Line Access Code I 
hear busy tone. Why? 
If you hear busy tone, the external trunk/line is 
busy. You can use the Callback feature to obtain an 
external line, if the Automatic Route Selection 
(ARS) feature is NOT enabled on the system. If this 
is the case: 
0 Dial the External Line Access Code 
You hear busy tone. 
l Press Callback 
to set up a callback on the trunk. 
See Callback-Busy 
2-34 Call Handling Features  
						

							HANG-UP 
To end a call . D . 
use HANG-UP. It ends a call and you do not have 
to replace the handset. 
2015 
TRANSKONF 
HANG-UP 
QuestiQns about Hang-Up 
Can I just replace the handset to hang up? 
Yes. The SUPERSET dTM set works just like any 
other phone when you are using the handset. 
Simply replace it to end the call, if you wish. 
What do& “speaker on/off” do? 
If you are in a handsfree conversation, you can 
also press speaker on/off to end the call instead 
of pressing the HANG-UP softkey. 
Call Handling Features 2-35  
						

							HANDSFREE OPERATION 
You can make and answer calls . . . 
on your SUPERSET qTM set without lifting the 
handset. This leaves both your hands free for 
taking messages, using directories, looking up 
information and so on. 
The speaker, located under the handset, lets you 
hear the caller; the microphone, located on the 
bottom right corner, lets you speak with your caller 
without lifting the handset. 
You can also switch to or from the handset at any 
point in a call. 
Note: You cannot use the handset and have the 
speaker on at the same time. 
To make a call handsfree 
l Dial the number without lifting the handset 
Or press a speed call key 
Or press REDIAL 
Or press a line select key and dial the number 
During handsfree operation, “MIC ON” appears in 
the Feature Display. 
To answer a call handsfree 
l Press speaker on/off 
Or press key next to flashing indicator 
To change from speaker to handset 
l Lift the handset 
The speaker and microphone are now disabled. 
2-36 Call Handling Features  
						

							HANDSFREE OPERATION 
To change from handset to speaker operation 
l Press the speaker on/off key 
l Replace the handset 
Continue your conversation handsfree. 
Note: If you hang up before pressing speaker 
on/off, you will disconnect the call. 
To consult privately with someone in your office during 
speaker operation 
l Press mic. on/off 
The speaker is still in use but the microphone is 
now disabled. The words “MIC ON” disappear from 
the Feature Display when the microphone is turned 
Off. 
To end a handsfree call 
l Press speaker on/off 
Or press HANG-UP 
Questions about handsfree operation 
What if I’m using handsfree operation and a call comes in 
on another line? 
You will hear one ring, after which the indicator on 
your display flashes so you can determine what 
line the call is on. 
When I am in handsfree mode, can both my caller and I 
speak at once? 
When you use the handset, you can both talk 
simultaneously; however, this is not possible in 
handsfree mode, because the speaker can 
Call Handling Features 2-37  
						

							HANDSFREE OPERATION 
communicate in only one direction at a time. If 
both parties talk at once, the unit gives precedence 
to the higher volume sound, so some of the 
‘conversation will be lost. Therefore, in handsfree 
operation, it is best to wait until the other party 
pauses or stops talking before you begin to speak. 
Sometimes when I use the set in handsfree mode, my 
voice cannot be heard clearly by the other party. What am 
I doing wrong? 
For best operation, observe the following 
guidelines: 
l Direct your voice toward the SUPERSET qTM set. 
Otherwise, your voice may sound “hollow”, far 
away or quiet to the listening party. 
l Speak at a reasonable distance (an arm’s 
length) from the set. If you are farther away or 
have a quiet voice, speak a little louder. 
l Reposition the set so that other sources of 
noise, such as fans, typewriters, computers, 
printers, radios or nearby conversations do not 
compete with your voice. 
l Do not block the microphone, located at the 
front edge of the set. Remove any obstacles 
such as books, pads, or your hand, which may 
block the sound, and thus reduce the sound 
quality. 
Sometimes I lose all or part of an incoming call. Why? 
If the set is being used handsfree in a noisy room, 
all or part of the incoming call may not be heard. 
Try to lower the noise level of the room by 
reducing competing sources of noise (fans, radios, 
printers, etc.) A sound-absorbing environment will 
also enhance sound quality. Rooms with bare hard 
2-38 Call Handling Features  
						

							HANDSFREE OPERATION 
surface walls and floor generally reflect sounds 
more readily than rooms with drapes, carpeting 
and other sound-absorbing furnishings. 
Call Handling Features 
2-39  
						

							HELP 
Use HELP for additional information . . . 
when entering your name, creating messages, and 
programming speed call numbers. 
l Press PROGRAM 
e Select feature to be programmed 
l Press HELP 
when you need additional information. 
DIAL IN NAME 
EXIT 
HELP 
,.. . . . . 
., : ., ;‘.‘.,.: ,. ,./, 
: ..‘.’ .:..j., ~. . . :::. 
a 
For example, the following displays when pressing 
HELP while programming your name. 
3=D, 33=E, 333=F 
EX’T 1 1 1 1 CANCEL 1 
This tells you that to program the letter “D”, you 
press “3” once; to program the letter “E”, press “3” 
twice: and so on. 
2-40 Call Handling Features