Mitel Sx-50 Superset 4 User Guide

							HOLD 
To place a cali on key hold 
l Press the red hold key 
The indicator next to the line on hold flashes. 
If you wish, you can now select another line on 
which to make a call. 
To retrieve a call from any SUPERSET 4”” set with that line 
appearance (if a key line appearance) 
l Press the appropriate flashing line select key 
You are connected to the caller on hold. 
The symbols in the status display indicate calls on 
hold. 
Note: If an internal caller places you on hold, your 
display will show: 
HELD BY 6001 
HANG-UP 
Auto-Hold 
If You have the “Auto-Hold” option in your Class of 
Service, you can automatically put a call on hold 
by pressing another line select key. This is useful, 
for example, if you wish to put your current call on 
hold and use another line to make a call. 
Call Handling Features 2-41  
						

							HOLD 
To put a call on iuto-Hold: 
l Select a free line 
to place your current caller on hold automatically. 
To retrieve the auto-hold call: 
l Press the flashing line select key 
Questions about Hold 
What is the difference between using the red hold key and 
TRANSKONF? 
Both features put the caller on hold, but 
TRANSKONF is intended only as a temporary hold 
or what is called “consultation hold”. You normally 
use TRANSKONF to put your caller on hold before 
using another feature (to transfer, set up a 
conference, swap calls and so on). If you hang up 
with a caller put on hold by TRANSKONF, the call 
rings you back. 
Using the red hold key puts a caller on what is 
referred to as “key hold” or “hard hold”. After 
putting a call on key hold, you can hang up and 
use other features without being called back. When 
you are ready to retrieve the caller, push the line 
select key beside the flashing indicator. 
How do I retrieve a call on consultation hold? 
Press CANCEL. The caller will be retrieved. 
2-42 Call Handling Features  
						

							HOLD 
What if I forget that l have placed a call on hold? 
After a period of time (up to 4 minutes, depending 
on what is programmed in your telephone system), 
the call you placed on hold will ring your 
telephone. 
Can I retrieve a held call from another extension other 
than a SUPERSET qTM set with a key line appearance? 
No, you cannot remotely retrieve a call placed on 
hold by a 
SUPERSET 4 from another extension, 
except from a SUPERSET@ set with an appearance 
of the same line. 
Call Handling Features 
2-43  
						

							INTERNAL CALLS 
To make a call to another extension 
l Dial the extension number 
Or press a speed call key 
if the number has been saved for automatic dialing. 
Note: If you prefer a private conversation, lift the 
handset. * 
Your display shows whether the number is ringing 
or busy. The prompts displayed show the features 
available at that particular time. 
Note: If you are calling another SUPERSET qTM 
user, the display will first show his/her 
name, if programmed. 
If there is no answer 
l Press SEND MSG and hang up 
if you want to send a callback message to the 
other person’s SUPERSET 4 set. 
I 3278 RINGING 
SEND MSG HANG-UP 
2-44 
Call Handling Features  
						

							INTERNAL CALLS 
If the number is busy 
l Press CAMP ON 
if you want to wait on the line until the other 
person can speak with you. As soon as you are 
camped on, you hear a special busy tone. 
5005 BUSY 
CAMP ON CALlBACK OVERRIDE SEND MSG HANG-UP 
The following appears in your display. 
CAMPED ON 
HANG-UP 
Note: See CALLBACK, OVERRIDE, SEND MSG, and 
CAMP ON in this section for more details on 
those features. 
Call Handling Features 
2-45  
						

							LAST NUMBER REDIAL 
You can automatically redial . . . 
the last external number that you dialed manually. 
0 Press REDIAL 
11 :52 3-FEB-87 
PROGRAM MSG 
REOIAL 
The dialed number is displayed and dialed. 
Note: The Radial feature does not apply to speed 
call keys. In other words, if you make an 
external call using a speed call key, pressing 
REDIAL will not dial that number, even if it 
was the last external number dialed by the 
telephone. 
Questions about REDIAL? 
How can I tell what was the last external number I dialed? 
l Press the display key 
l Press REDIAL 
The stored number is displayed. 
Can I use Redial to program a Speed Call key? 
No, you have to enter the full number when 
programming your Speed Call keys. 
2-46 Call Handling Features  
						

							MESSAGES 
With your SUPERSET 4”” you can send messages . . . 
to other SUPERSET 4 users. There are two types of 
messages: 
l Advisory messages - Messages that you leave 
for other SUPERSET 4 set users to see when 
they call your set. 
l Message waiting notifications - Messages 
that you can send to other SUPERSET 4 set 
users when you cannot reach them. 
Advisory Messages 
Advisory messages are messages such as “IN A 
MEETING”, which you can select to display at your 
set. When other SUPERSET 4 users call you, the 
message you selected will display at the caller’s 
SUPERSET 4 set. 
There are eight programmed advisory messages; 
you may also be permitted to program new 
messages for use by you and others on the 
system. 
The programmed messages are: 
l 01 IN A MEETING 
l 02 ON VACATION 
l 03 AT LUNCH 
l 04 GONE HOME 
l 05 BACK IN 5 MIN 
l 06 OUT ON A CALL 
l 07 IN TOMORROW 
l 08 OUT OF TOWN 
l 09-15 (BLANK) 
You must activate a message for it to be seen by 
the SUPERSET 4 user who calls you. 
Call Handling Features 2-47  
						

							MESSAGES 
You can program 8 new advisory . . . 
message. Messages can be up to 13 characters 
long. 
Note: You may not have this privilege in your 
Class of Service. If you are able to program 
messages, they will then be available to all 
SUPERSET qTM users on the system. 
Note: Messages 01-08 are preprogrammed, but 
you can change them using the procedure 
below. 
l Press PROGRAM 
l Press MSG 
0 Enter the 2-digit message number 
(01 to 15) 
10 NOW ENTER MSG 
EXIT 
HELP 
. 
.: .,.y ,:., :. . . 
,.. .:  ‘:’ :“.:::..,:.. :... :  .::, 
: ,;.. .,. :j,::‘::$. .j,:.:. 
,,: + 
l Enter the first letter of your message, 
(See KEYPAD SPELLING further in this section). 
l Press NEXT 
l Continue entering letters, pressing NEXT after 
each 
2-48 Call Handling Features  
						

							MESSAGES 
AT A SEMINAR 
MIT / SAVE 1 / 
‘.~:::::::::::‘.::::‘::::::,: . . . . . . . . . . . . . . . . . . . . . 
,.: :.. ::.A::..:,..:‘:::::: 
..ii.li:~:::~:i:~::::.,::.~:, 
l Press SAVE when you are through 
The message you entered will now be available to 
you and other SUPERSET qTM users. 
Or press EXIT 
to exit without saving the new message. 
To activate an advisory message 
l Press MSG 
12:57 3-FEB- 87 
MSG 
PROGRAM REDIAL 
The first message will display (if there are no 
Message waiting notifications to read). 
l Dial the two-digit message number (01-15) 
Or press NEXT 
to cycle through the messages until you reach the 
one you want. 
l Press ON 
to activate the message. That message will now 
appear on your SUPERSET 4 set. 
Call Handling Features 2-49  
						

							MESSAGES 
IN A MEETING 
PROGRAM MSG 
REDIAL 
;.;:,. ‘. .,:..::. .$‘..:j:, :.,; ,‘j:,‘.::‘,“,“j, ‘, 
‘,, :::“. ,, ., ,, .,. 
.,, . :: ” ,.‘., ,.:. : ‘: 
:” 
Now when a SUPERSET qTM user calls your set, the 
message you activated will display on his set. 
To cancel an advisory message 
l Press MSG 
l Press OFF 
l Press EXIT 
Keypad Spelling 
You can “spell” words using your SUPERSET 4 
keypad. Above each digit (2 through XC) are letters. 
When you are entering a message or spelling your 
name, repeated presses of each key will cycle 
through the letters marked above the key. The 
letter will appear in your SUPERSET 4 display. 
For example, try this for number 3: 
l Press PROGRAM 
l Press NAME 
l press 3 once to display the letter D 
l press 3 twice to display the letter E 
l press 3 three times to display the letter F 
l press 3 four times to display the number 3 
l press 3 again to return to the letter D 
2-50 Call Handling Features