Mitel Sx-50 Superset 4 User Guide

							SPEED CALL KEYS 
Can I have the same numbers programmed at my speed 
call keys as others in my department or company? 
Yes, you can. However, if several of you have the 
same number programmed on your Speed Call 
keys, it makes good sense to arrange to have the 
number entered into the system’s Abbreviated Dial 
table. This will free your own Speed Call keys for 
other numbers, and everyone has quick access to 
commonly called numbers. 
Contact your Communications Department to add 
numbers to the Abbreviated Dial table. 
Call Handling Features 2-71  
						

							SPLIT 
You can split calleis . . . 
in a three-party conference and speak with one 
caller privately. You can then switch to the other 
party using SWAP. 
While in a conference: 
I 6009+T61 m 
I I 
SPLIT 
HANG-UP 
l 
Press SPLIT 
to speak with one caller privately. 
You will be connected with the first person who 
joined the conference. The other party is on 
Consultation hold. 
T6 1 P 
SWIP 
CONF CANCEL 
RELEASE 
Questions about SPLIT 
e 
What if the party I’m talking to privately hangs up? 
If the party you’re talking to privately hangs up, 
you will be connected to the other. 
2-72 Call Handling Features  
						

							SWAP 
To alternate between the current party . . . 
and a caller on consultation hold, use SWAP. 
l Press SWAP 
2492 
SWAP CONF 
CANCEL 
RELEASE 
If you hang up before either of the other parties 
do, they will be connected to each other. 
Call Handling Features 
2-73  
						

							SWAP CAMP ON 
This feature allows you to . . . 
put your current call on hold and answer (swap to) 
a waiting call. 
When you hear one beep during a call, it means 
you have an internal call waiting. If you have an 
external call waiting, you will hear two beeps. Look 
at your display to see who is waiting, and then: 
l Press SWAP CAMP ON 
1 2014 
SWAP 
CAMP ON TRANWCONF 
HANG-UP 
,,., ;; ,..... ,. .Y: .,Y, 
. . I, 
. . . 
Your current call is placed on consultation hold 
and you are connected to the waiting caller. . 
l Press SWAP 
to switch from one person to the other. 
l Press CANCEL 
to return to your original call. 
See Call Waiting. 
2-74 Call Handling Features  
						

							TRANSFERRING CALLS 
To transfer a caller to another extension 
@ Tell the caller 
that you are going to transfer his call to the called 
p”a rty. 
0 Press TRANSKONF 
The call is placed on consultation hold, indicated in 
the display by a flashing square. 
Note: When you press TRANSXONF, you will hear 
transfer dial tone (three short beeps 
followed by dial tone). 
2107 
TRANWCONF 
HANG-UP 
l 
Dial the number 
of the person to whom you want to transfer the 
call. 
If the selected extension is ringing and you do not need 
to introduce the caller 
l Press RELEASE or replace the handset 
2017 RINGING 
SEND MSG CANCEL 
RELEASE 
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.:. .. .,:,.y.,.:~ ::..j::..:.. -::- .., ., :.:., -..:j :\,,.j 
Call Handling Features 2-75  
						

							TRANSFERRING CALLS 
The caller is transferred to the ringing extension. 
If there is no answer after a certain period, the 
transferred external call returns to ring your 
extension, while still ringing the destination set. 
If you want to introduce the caller 
0 Wait until the called party answers 
l Announce the call 
l Press RELEASE 
Or replace the handset 
If the number is busy 
l Press RELEASE 
to “camp on” the caller to the busy extension. 
The busy extension user hears a single beep 
(internal call) or two quick beeps (external call), 
indicating a call waiting. When the busy extension 
user hangs up or uses SWAP CAMP ON, the waiting 
call is connected automatically. 
Or press CANCEL 
to be reconnected to the original caller. 
I 2017 BUSY 
SEND MSC CANCEL 
RELEASE 
Note: The SEND MSG prompt will only be 
displayed if the busy extension is a 
SUPERSET qT”’ set that can receive Message 
notifications. 
2-76 Call Handling Features  
						

							TRANSFERRING CALLS 
If there is no answer 
l Press CANCEL 
to be reconnected to the call you wanted to 
transfer. 
Note: When using 
instructions for regular 
telephones on your SUPERSET 41M set, you 
must press TRANSKONF instead of flashing 
the switchhook. 
Questions about transferring calls 
What if 1 dial a busy extension? 
You can release the call to camp-on to the 
extension. If, after a programmed time-out, the 
busy extension has not become free, the call 
(internal or external) will return to you. 
What happens if I make a mistake while transferring calls, 
such as dialing the wrong extension? 
Press CANCEL. You will be connected to the caller. 
You can then dial the correct extension. 
Call Handling Features 2-77  
						

							REFERENCE