Mitel Sx-50 Superset 4 User Guide

							PAGE 
have to select a free line on your set to access the 
paging equipment. 
What happens if I try to access the pager and it is busy? 
If the pager is busy, you will see the message 
“PAGER BUSY”, and will not be able to have access 
until it is free. 
The only person who can override anyone else 
using the pager is the Attendant. 
Call Handling Features 
2-61  
						

							PICKUP 
You can answer calls made to other extensions . . . 
from your telephone if they are programmed into 
your pickup group. Extensions located in one area 
or within similar departments can be placed in the 
same answer (pickup) group. Anyone in the group 
can answer or “pick up” each other’s calls by 
dialing a short code. This helps ensure that all calls 
are answered. 
To answer a call in your pickup group 
0 Lift handset 
Or press speaker on/off 
l Dial the Pickup Code 
Note: Your display shows the number of the 
calling party (NOT the extension number 
which you have picked up). 
2-62 Call Handling Features  
						

							PICKUP 
6009 
TRANSICONF 
HANGUP 
You will be connected to the caller. 
If you hear Reorder Tone, someone else has picked 
up the call. 
Questions about Pickup 
What if two phones in my group are ringing at the same 
time? 
When you dial the Pickup Code, you will answer 
the phone that rang first. 
Sometimes Pickup does not work. Why? 
You cannot pick up a call to a phone: 
l if it is not in your Pickup group; 
l if it is a Callback Call (listen for distinctive 
callback ringing); 
l while you have a call on consultation (soft) hold 
on your line; 
l if it is a recall; or 
l if Pickup is not allowed in your Class of Service. 
Call Handling Features 
2-63  
						

							PRIVACY/PRIVACY REL 
You may have key-line appearances on your set . . . 
that are shared wlth other SUPERSET@ set users. 
Privacy is automatic; that is, another SUPERSET set 
user with the appearance of your prime line cannot 
interrupt the calls you make or receive on your 
prime line. 
However, you can allow other SUPERSET set users 
with a key line appearance to come into your calls 
by activating the Privacy Release feature. 
When this feature is activated, other SUPERSET 41M 
and SUPERSET 3”” users with an appearance of 
your line can ‘auto-conference’ in. When someone 
else presses the line key associated with your line, 
you will have a conference. 
To release privacy 
While in a conversation: 
l Press PRIVACY REL 
I 3209 
TRANSICONF PRIVACY REL 
HANG-UP 
Any user with the same key line appearance may 
now enter your conversation simply by selecting 
that line. The following is displayed. 
2-64 Call Handling Features  
						

							PRIVACY/PRIVACY REL 
3209+6108 
HANG-UP 
At this point, any user who presses line key 
associated with your line will join your 
conversation. 
Note: The Privacy Release feature only applies to 
the current call. As soon as you hang up, 
the set reverts by itself to Privacy. 
Questions about Privacy Release 
Does PRIVACY prevent someone from overriding my line? 
, No, PRIVACY just indicates to you that your line 
cannot be used by someone else once you are 
using it. It can still be overridden by someone with 
the appropriate Class of Service. 
Can I release Privacy if I have someone on consultation 
hold? 
,No. The PRIVACY REL prompt will not be available. 
Can I use Privacy Release to allow a regular set user to 
override the conversation? 
No. Privacy Release is only available to SUPERSET 
3TM or SUPERSET qTM users who have a secondary 
line appearance of the line on which the 
conversation is carried out. 
Call Handling Features 2-65  
						

							PROGRAM 
PROGRAM is used to do the following . . . 
l program your name 
l set up Call Forwarding 
l create messages, and 
l set up speed call numbers. 
l Press PROGRAM 
I 9:07 3-FEB -87 
PROGRAM MSG 
REDIAL 
You 
mav now continue programming call 
forwarding, speed call keys, your name or a new 
advisory message. 
UIT 
PROGRAM... 
NAME 
CALL FWD MSG SPEED CALL 
Refer to CALL FWD, NAME, MSG, or SPEED CALL 
KEYS for more information. 
Questions about programming 
What happens if I am using PROGRAM and a call comes 
into my SUPERSET qTM set? 
If you have enabled Auto-answer and the call is 
coming in on your prime line, you are directly 
2-66 Call Handling Features  
						

							PROGRAM 
connected to the caller. You can continue 
programming but you will not see the information 
on the caller, nor be able to use the features 
normally associated with your set. You can then 
either press your prime line key or lift the handset, 
and your telephone exits from the programming 
mode. However, all the information you have 
entered at that point is lost and you will have to 
start from the beginning after hanging up. 
If you are not using Auto-answer 
l Press EXIT 
your SUPERSET@ exits from programming mode. 
After hanging up, you will have to press PROGRAM 
again and start from the beginnning. 
Note: If you are not using Auto-Answer and do 
not press EXIT before answering the call, 
your display will show the time and date, 
and no prompts will be available to you for 
call processing. 
Call Handling Features 2-67  
						

							RELEASE 
RELEASE is used to connect . . . 
a caller that you put on consultation hold to the 
person with whom you just established a 
communication. In other words, RELEASE is the 
sof-tkey that allows you to transfer a call to another 
extension. When you press RELEASE, the two 
parties are connected toge’ther and you are free to 
use your set normally. 
To release a call 
After pressing TRANSKONF and dialing the 
extension number: 
l Press RELEASE 
5017 RINGING 
CANCEL 
RELEASE 
.,. 
The call is transferred to the other caller. 
Questions about RELEASE 
What is the difference between RELEASE and CANCEL? 
RELEASE releases you from a call to connect two 
other calls together, such as in transferring a call. 
CANCEL is used to cancel the last function you did, 
such as pressing TRANSKONF, and reconnect you 
to the original call. 
2-68 Call Handling Features  
						

							SPEED CALL KEYS 
Frequently dialed numbers can be saved . . . 
and then dialed by pressing a single key. You can 
program frequently dialed numbers on any of the 
14 keys on the right hand side of your set not used 
for line appearances. 
To set up or change a speed call number 
l Press PROGRAM 
l Press SPEED CALL 
The following displays. 
I PRESS A S/C KEY 
I 
EXIT 
l 
Press the required speed call key 
on the right hand side of your set - any key not 
used for line appearances. 
ENTER NUMBER 
EXIT 
HELP 
l 
Enter the number to be saved 
from the dial key pad. 
Press - to backspace and clear an incorrect entry. 
Call Handling Features 2-69  
						

							SPEED CALL KEYS 
Or press EXIT to clear the display and start again. 
This will leave the previously saved number intact 
if one was already programmed for that key. 
0 Press SAVE 
to store the number. 
96135921234 
MIT / SAVE 1 1 1 c 1 
l Record the identity of the new number 
Remove the clear plastic card cover and write the 
new number identity on the line which corresponds 
to the speed call key. 
To display a speed call number 
. 
l Press the display key 
l Press the speed call key 
that contains the number you want displayed. 
l Press EXIT 
to exit from display. 
Questions about Speed Call 
Can I erase the number programmed at a speed call key? 
You can erase an old speed call number by 
over-writing it with a new one. 
2-70 Call Handling Features