Mitel Sx-50 Superset 4 User Guide

							AUTOMATIC ANSWER 
AUTO ANS. The call will be answered automatically 
and not forwarded. However, if you are on another 
line at the time and do not answer the call, it will 
be forwarded. 
If I am in AUTO ANS, can I set up callbacks? 
Yes, you can set callbacks in Auto-Answer mode. 
However, when the callback rings you back, your 
prime line will ring normally. You will then have to 
answer the call as you would if Auto-Answer was 
not programmed on your set. 
If a call on key hold on the prime line recalls the set, will 
it be automatically answered? 
No. You must lift the handset or press the line 
select key to answer the recall. It will not be 
automatically answered. 
Call Handling Features 2-l 1  
						

							CALLBACK-BUSY 
If an extension . . . 
is busy, you can have the system monitor it and 
call you when it becomes free. 
Note: It is possible to set callbacks on busy trunks 
(that is, when you get busy tone after 
dialing the external line access code and 
before the external number) only if the 
Automatic Route Selection option is NOT 
enabled on the system. 
To set up a Callback 
2573 BUSY 
CAMP ON 1 CALLBACK / OVERRlDE 1 SEND MSC / 1 HANG-UP 
While listening to busy tone: 
l Press CALLBACK 
You will hear dial tone. 
You can now use the set for any normal use. 
l Hang up 
The system monitors the two lines until they are 
both free. This means that as soon as the called 
person hangs up, your phone will ring. If your 
system is set up to give a distinctive callback ring, 
you will hear a very short first ring, followed by 
three regular rings. At the same time, you will see 
“CALLBACK” appear on your Feature display. When 
2-12 Call Handling Features  
						

							CALLBACK-BUSY 
you answer the callback (lift your handset or press 
speaker.on/off), the extension you called will ring. 
In the case of a busy trunk group, your phone will 
ring when one of the trunks in the group becomes 
free and your set is idle (see note above). As soon 
as you answer, you will hear dial tone. 
If you do not answer, your callback request is 
automatically cancelled after the third regular ring. 
To cancel a Callback 
Occasionally you will find that once you have 
applied the Callback feature, you no longer need it. 
In that case, you can cancel all of your Callbacks 
(along with any Call Forwarding you may have set). 
l Lift the handset 
0 Dial the Station Feature Reset Code 
You hear Dial tone 
0 Hang up 
All your callback requests are cancelled. 
Questions about CALLBACK 
Can I set more than one Callback request? 
You can set callbacks on different extensions, if 
you wish. However, the telephone system will only 
accept a maximum of 16 simultaneous callbacks. 
Call Handling Features 2-13  
						

							CALLBACK-BUSY 
Can I set a second Callback on the same extension? 
You can set more than one request on the same 
extension, because the new callback cancels the 
one previously set. 
How long will a callback request stay in the telephone 
system, if the user does not call me back? 
The system automatically cancels all callback 
requests after 8 hours. 
What happens if a callback rings my phone but I’m away 
from my desk? 
If you do not answer your phone after the third 
regular ring, your callback request is cancelled. 
What happens if my line is busy when the callback rings 
me? 
The system will save your request and process it 
at the time when both phones become idle, or 
cancel it after the 8-hour timeout period, 
whichever occurs first. 
What happens if the callback rings my phone and then the 
other line becomes busy? 
You will hear busy tone and the callback remains 
active when you replace the handset. 
What happens when I have delay ring set on my prime 
line? 
If YOU set a callback, your set will ring with the 
callback ring right away (the callback overrides the 
instruction to delay). But, if someone else sets a 
callback on you, your line will only flash at first, 
then will ring after the delay. 
2-14 Call Handling Features  
						

							CALLBACK-BUSY 
What happens if I have a telephone conversation with the 
person before the callback is completed? 
If you hold a telephone conversation (not a 
conference) with the person on whom you placed 
the callback before the callback is honoured, the 
callback is cancelled automatically. 
Are callbacks still in effect after a power failure? 
No. All callback requests are lost after recovery 
from a power failure. 
Can callbacks be set on Hunt or Ring Groups? 
No, they cannot be set on Hunt or Ring Groups. 
Call Handling Features 2-15  
						

							CALL FORWARDING 
You can forward y&r incoming calls . . . 
to another number by using Call Forwarding. 
Note: You can activate Call Forwarding at any 
time, provided that you programmed a type 
of Call Forwarding previously (See CALL 
FORWARDING - PROGRAMMING). 
To activate Call Forwarding 
l Press the select features key 
l Dial 1 
(Call forwarding is feature number 1). 
The type of Call Forwarding and the destination 
number currently programmed displays. 
l Press ON 
to activate the call forwarding shown in the 
display. 
FWD will display in the upper left corner of your 
SUPERSET qT”’ set to indicate that Call Forwarding 
is active. 
To cancel Call Forwarding 
l Press the select features key 
l Dial 1 
The Call Forwarding which is active displays. 
@ Press OFF 
to cancel Call Forwarding. 
After you cancel all Call Forwarding, FWD 
disappears from the upper left corner of the set. 
2-16 Call Handling Features  
						

							CALL FORWARDING 
To check the type of Call Forwarding active on your set 
l Press the display key 
FWD 
EXIT DISPLAY... NAME CALL FWD 
REDIAL 
,,,; .:... ~ .:.:: ~ .:.,.:: .:.:.:.:.>+>:(.:$.:..:. 
:., :‘.‘:.lj:.::+:?I :~~:~li:“:.::1:~,i;i:ii: 
,.,,.. ,. ,.. 
l Press CALL FWD 
Your set will display the type of call forwarding 
that is currently active. If Call Forwarding is not 
activated, “FWD” is not displayed in the upper left 
corner, and your screen displays “NONE ACTIVE”. 
Call Handling Features Z-17  
						

							CALL FORWARDING - PROGRAMMING 
You must first program . . . 
your call forwarding feature before using it. 
There are four types of Call Forwarding which you 
can program for your phone: 
l Always - This mode allows you to have all 
incoming calls redirected to another location. 
l Busy - Calls are forwarded only when Your set 
is busy. 
l No Answer - Calls are forwarded only when 
your set remains unanswered. 
l Busy/No Answer - Calls are forwarded when 
your set is either busy or unanswered. 
Note: You may only program one type of Call 
Forwarding at any time. 
To program the Call Forwarding number 
l Press PROGRAM, then 
l Press CALL FWD 
The first type of Call Forwarding, ALWAYS, appears 
in the display. 
ALWAYS FORWARD? 
EXIT 
YES 
NO 
l 
Press YES 
to select it. 
2-18 Call Handling Features  
						

							CALL FORWARDING - PROGRAMMING 
Or press NO 
if you do not want to program a number for this 
type of Call Forwarding. 
If you press NO, the system prompts you for the 
other types of Call Forwarding, until you press YES, 
in which case it will prompt you for the number 
you want your calls forwarded to. 
I FORWARDING TO: 
EXIT 
To forward to an internal number: 
l Dial the destination number 
Or press a speed call key 
, if the number is programmed under that key. 
To forward to an external number: 
l Press a speed call key 
programmed with that number. 
Or dial an Abbreviated Dial number 
Notes: 1. You can forward calls to an external 
number only if the number is 
programmed in a speed call key or as an 
abbreviated dial number. 
2. Use - to backspace and clear an 
incorrect entry. 
3. Press EXIT if you want to clear the 
display and start over again. 
Call Handling Features 2-19  
						

							CALL FORWARDING - PROGRAMMING 
l Press SAVE 
The system memorizes the type of Call Forwarding 
you programmed. FWD displays in the upper left 
corner of the Feature Display as a reminder. 
You will also be reminded that you have set Call 
Forward Always by hearing Interrupted Dial Tone 
(several rapid pulses followed by regular dial tone) 
when you lift your handset (or press the line select 
key in handsfree mode) to use the phone. 
Questions about Call Forwarding 
Can I forward my calls to an external number? 
Yes, you can forward calls to an external number if 
the number is programmed in a speed call key or 
as an abbreviated dial number. 
How long will Call Forwarding be in effect? 
Your Call Forwarding instructions stay in the 
system until you cancel them or dial the Station 
Feature Reset Code. 
What if I forget that I’ve set Call Forwarding? 
When any type of Call Forwarding is active on your 
SUPERSET 41”, “FWD” is present in the top left 
corner of the Feature Display. You can also use the 
display key to check for the types of Call 
Forwarding active. 
In addition, if Call Forward - Always is active, you 
hear interrupted dial tone when you lift the 
handset. If you no longer wish to have your calls 
forwarded, cancel the Call Forwarding. 
Busy, No Answer and Busy/No Answer do not leave 
a tone indication. 
2-20 Call Handling Features