Mitel Sx-50 Superset 4 User Guide

							INTRODUCTION 
Feature prompts 
This section contains an alphabetical list of all the 
SUPERSET qTM features. Your company has made a 
selection of all the features available on your 
telephone system; therefore, some of the features 
mentioned in this section may not be available to 
you. 
Remember that prompts will only appear in the 
Feature Display if you are allowed to use that 
feature. When 
your telephone system is 
programmed, the telephones are assigned different 
Classes of Service. 
A Class of Service determines what features a 
telephone can access For example, the PAGE 
prompt will only appear if it is enabled in your 
Class of Service. 
Different features may be available to the various 
SUPERSET 4 users in the same office. 
If you have any questions about which features are 
available to you. contact your Communications 
Department. 
Call Handling Features 2-l  
						

							ABBREVIATED DIALING 
A maximum of 60 frequently dialed business 
telephone numbers can be stored in the system’s 
Abbreviated Dial table. Any extension user may dial 
the abbreviated number and the telephone system 
automatically dials the full telephone number. 
l Dial the Abbreviated Dial Number 
The stored number is dialed automatically. 
Contact your Communications Department for a 
list of Abbreviated Dial Numbers you can use. 
Note: Abbreviated Dial numbers cannot be stored 
in speed call keys. Should you try to do so, 
your set will save the Abbreviated Dial 
number normally, but when you try to use 
that key, you will hear reorder tone. 
2-2 Call Handling Features  
						

							ACCOUNT CODES 
You can associate an Account Code . . . 
to incoming or outgoing call for billing purposes. 
Account Codes are from 1 to 8 digits long. More 
than one code can be associated with a single call. 
An account code may be entered before 
establishing a call or during a call. 
Note: It is the responsibility of specific persons 
within your company to assign account 
codes. They will give you the account codes 
you may be free or forced to use to make 
certain types of calls. It is important that 
you enter these codes 
exactly as they are 
given to You. Thus, any # symbol that 
appears -in the account code is an integral 
part of it and MUST be entered. 
To enter an account code before a call 
l Wait for the dial tone 
l Enter the Account Code Access Code 
l Dial the Account Code (and a # sign if 
necessary) 
Dial tone indicates acceptance of number. 
l Dial the external line access code, if required 
0 Dial the number 
To enter an account code during a call 
You may suddenly remember that you need to 
record this call for accounting purposes and wish 
Call Handling Features 2-3  
						

							ACCOUNT CODES 
to add the Account Code midway through a call. 
You may also wish to charge different parts of the 
call to different accounts. You can enter the 
account code during the call, without having to put 
your caller on hold. 
l Press the select features key 
l Dial 5 
Account Code is feature number 5 (5:ACC CODE). 
l Dial the account code 
l Press SAVE 
Note: There are two ways to correct an error: 
0 Press - 
to correct the previous digit; 
l or press EXIT 
before you press SAVE to cancel the entire 
number. 
Forced Account Code 
If your Class of Service is such that you cannot 
dial without an Account Code, you will get reorder 
tone unless you first enter the code when making 
an external call. 
Questions about Account Codes 
Can I program Account Codes into speed call keys and use 
them when entering my account codes? 
No, the Account Codes cannot be entered in this 
way. You must dial the account code number 
manually. 
2-4 Call Handling Features  
						

							.-. 
: 
.- 
:;I 
-.. 
ADD HELD 
The Add Held feature . . . 
lets you add a held call to an existing conversation. 
It also lets you transfer a call ,to another line 
appearance, thereby “freeing” the original line 
appearance. For example, a call received on your 
prime line can be transferred to another line 
appearance by first placing the call on key hold 
and then, while listening to dial tone on another 
line, activating the Add Held feature to pick up the 
held call. 
To add a held call to your conversation on another line 
2126 
I 
TRANWCONF ADO HELD 
HANG-UP 
While on a call and with another caller on hold: 
l Press ADD HELD 
“SELECT HELD LINE” appears in the display. 
l Press the key beside the flashing line with the 
held call 
You are now in a conference with your other party 
and the party that was held. 
Note: Anyone with a key line appearance can use 
the Add Held feature after a call has been 
put on key hold. 
Call Handling Features 2-5  
						

							ADD HELD 
To transfer a held.call from one line appearance to 
another 
l Place the call on key hold 
l Select another line 
While listening to dial tone on the new line, 
l Press ADD HELD 
2143 
ADD HELD 
HANG-UP 
:. . . 
.: :.,.: ,., 
: : ., 
,( ::.. ..,::.,: ‘;:* .,‘:. 
SELECT HELD LINE appears in the display. 
l Select the line with the held call 
The held line is now free and the held call is 
transferred to the other line. 
2-6 Call Handling Features  
						

							ANSWERING CALLS 
To answer calls 
if the set is idle 
l Lift the handset 
to speak with the caller privately 
Or press SPEAKER ON/OFF 
to speak with the caller in handsfree mode, 
If your prime line is ringing, the system 
automatically selects it. If a key line is ringing and 
your prime line is idle, it automatically selects the 
ringing line. If two key lines are ringing, the system 
selects the one that started ringing first. However, 
if a key line rings and your prime line starts ringing 
before you answer the call on the key line, the 
system will select the prime line. 
Or 
press the appropriate flashing line select key 
to select a specific call. 
To answer a call on your prime line 
l Either lift the handset 
and speak with the caller privately. 
Or 
press the speaker on/off key 
Or press the flashing line select key 
and speak with the caller in handsfree mode. 
To answer a call on another line 
l Press the key next to the flashing indicator 
You can answer calls on any of the other lines 
appearing at your set. The line status display 
shows any incoming calls on these lines. However, 
the system may or may not be programmed to ring 
your set for calls on these other lines (see 
Tones 
and Rings). 
Call Handling Features 2-7  
						

							ANSWERING CALLS 
When you receive an internal call . . 
on your prime line, your set may ring and the line 
status display shows an incoming call on your line. 
Along with his/her number, the calling party’s 
name is displayed on your screen, if it is 
programmed into the system. 
3002 PETER 
PROGRAM MSG 
REDIAL 
Note: The display will inform you if the call has 
been forwarded to you from another 
extension or if it is a callback (see CALL 
FORWARDING and CALLBACK-BUSY). 
2-a Call Handling Features  
						

							AUTOMATIC ANSWER 
Calls will be answered automatically . . . 
and connected to the SUPERSET qTM speaker and 
microphone when you select this feature. You do 
not have to do anything to answer the call. You 
will hear one short ring and will then be connected 
automatically to the call. Your prime line is the 
only line that can be auto-answered. 
To activate Auto-answer 
l Press the select features key 
l Dial 3 
Auto-answer is feature number 3. 
J:AUTO ANS 
EXIT 
ON 
l Press ON 
to activate Auto-answer. 
“AUTO ANS” displays in the upper left corner of the 
feature display while Auto-answer is activated. 
To cancel Auto-answer 
l Press the select features key 
l Dial 3 
l Press OFF 
Call i-landling Features 2-9  
						

							AUTOMATIC ANSWER 
To answer a call using Auto-Answer 
Your set will ring once and you will be 
automatically connected to the caller. 
0 Proceed with your conversation in handsfree 
mode 
See Handsfree Operation. 
To end an Auto-answer call 
l Press HANG-UP 
Or allow the caller to hang up. 
Your line is now free for more incoming calls. 
Questions about Auto-answer? 
What if I’m on another line when a call comes in? 
The call will not be automatically answered. The 
call will ring your set once and then continue 
flashing in the Status Display. You must answer 
the call by lifting the handset or pressing the 
flashing line select key. 
What happens when a call comes in on a non-prime line? 
Auto-answer is intended for your prime line. A call 
to a non-prime line will ring until you answer it 
manually (see ANSWERING CALLS in this section). 
How does Call Forwarding affect Auto-answer? 
The only types of Call Forwarding which affect 
Auto Answer are Call Forward - No Answer and - 
Busy/No Answer. No Answer forwarding will not 
take place if the SUPERSET qTM set is currently in 
2-10 Call Handling Features