Mitel Sx-50 Superset 4 User Guide

							MESSAGES 
Dnce the letter is displayed correctly: 
l Press NEXT 
to set that letter and move on to define the next 
one. 
To leave a space between words: 
l Press NEXT one more time after a letter 
To go back and erase a letter 
l Press - 
l Press SAVE 
to store the information you entered. 
Message Waiting Notification 
Your telephone signals you . . . 
when you have a message waiting, that is, when 
another SUPERSETa user or the attendant sent you 
a message. 
As soon as another user sends you a message, 
“MSG” flashes in the upper corner of your display, 
and you will hear intermittent bursts of three rings, 
if your line is not busy. If your line is busy when 
you receive a message, you hear the intermittent 
bursts of ringing, starting either 10 seconds after 
you hang up, or after a programmed time period. 
Note: If you have activated Call Forward - Always 
on your set, all the message notifications 
sent to you will be sent to the extension 
where you forwarded your calls. When the 
. “forwarded to” extension is busy and 
someone is trying to reach your extension, 
Call Handling Features 2-5 1  
						

							MESSAGES 
your extension will receive the message 
notification. 
l Do not lift the handset 
l Press MSG 
Note: As soon as you press MSG, “N MESSAGE(S)” 
is displayed, where “N” is the number of 
message notifications waiting to be read. 
l Press READ MSG 
At this point, the system will display different 
prompts, depending on whether the caller’s 
SUPERSET qT”’ is programmed with his/her name or 
not. 
If the caller has programmed his/her name 
your Feature Display will display the caller’s name. 
For example: 
CALL JOHN 
MSG 
I I I rnLL I - I 
If you want to call John immediately. 
l Press CALL 
The system automatically dials John’s extension. 
The message notification will be cancelled 
automatically after you call him. 
2-52 Call Handling Features  
						

							MESSAGES 
If you do not want to call John back immediately, 
l Press - 
The screen below is then displayed, as it is the 
case if the caller’s name is not programmed on 
his/her SUPERSET@. 
If the caller has not programmed his/her name 
After you have pressed READ MSG, the caller’s 
number and the time the message was sent are 
displayed. 
2412/11:06 
MSG 
EXIT NEXT 
CANCEL 
CALL 
e Press CALL 
to automatically call the person who left you the 
message. The message notification will be 
cancelled after the call has been answered. 
Or press CANCEL 
to erase the message. 
Note: If you do not choose to call back the 
person, you must press CANCEL to erase 
the message notification from the system’s 
memory. Otherwise, 
the message 
notification will remain in memory until you 
cancel it or until the eight-hour timeout 
period expires. 
Call Handling Features 
2-53  
						

							MESSAGES 
If you nave more than one message waiting, the 
NEXT prompt will appear. 
l Press NEXT 
to read the next message. 
l Press CANCEL 
to cancel the message notification. 
When you have read all your messages, and 
cancelled your last 
message, “NO MORE 
MESSAGES” is displayed. 
l Press EXIT to return the set to its idle state 
“MSG” will remain in the corner of the display until 
you have cancelled all your messages or called the 
person who sent you the message. 
To read a message notification while on a call 
If you are using your telephone and you receive a 
message, you can read it while you are on the call. 
l Press the select features key 
l Dial 4 
l Press READ MSG 
The caller’s extension and the time at which the 
message was sent are displayed; or, if the caller’s 
name is displayed, 
0 Press - 
The caller’s extension and the time at which the 
message was sent are displayed. 
l Press CANCEL 
* Press EXIT 
Your set returns to its conversation state. 
2-54 Call Handling Features  
						

							NAME 
You can program your name to appear . . . 
on the displays of other SUPERSET qTM sets and of 
the Attendant Console whenever you call them. 
Programming your name involves the same kind of 
“keypad spelling” used when programming a new 
advisory message (See 
Messages). 
To program your name 
You can enter up to 16 characters in whatever 
form you wish (first name only; last name; name 
and initial; etc.). 
l Press PROGRAM 
l Press NAME 
l Enter the first letter 
l Press NEXT 
l Repeat the procedure until you are through 
entering your name 
6 Press SAVE 
CRAIG 
EXIT SAVE NEXT 
,::,;y .::.j.,,:~,‘:,: :. 
:.i+:::::‘.::::::::. ,. : ,, : 
.:::: i ‘:j: :y ,.::, . . . . .y ‘.:::y, 
:I .’ .c., $ 
Your name is now programmed and, when you are 
in contact with other SUPERSET 4 sets or the 
Attendant Console, it will be displayed on their 
screens. 
Or press EXIT 
to exit without saving your name as you entered it. 
Call Handling Features 
2-55  
						

							NIGHT ANSWER 
Many telephone systems are placed in Night Service . . . 
after regular hours. When the system is in Night 
Service, external calls then ring night bells, 
alternate night answer points or a designated 
extension. 
To answer a call when the night bell rings 
l Lift handset 
Or press speaker on/off 
l Press NIGHT ANS 
Note: The NIGHT ANS prompt will not appear 
unless you lift the handset, press speaker 
on/off or press your prime line button. 
PACE 
REDIAL HANG-UP 
You are connected to the incoming call. 
Note: You 
mav have different features 
programmed into your Night Service than 
your 
Day Service. Check with your 
Communications Department for 
any 
differences in your Class of Service. 
2-56 Call Handling Features  
						

							OVERRIDE 
You can interrupt a busy extension 0 . . 
and enter the conversation by using OVERRIDE. 
To override a busy extension 
When you hear busy tone 
l Press OVERRIDE 
CAMP ON CALLBACK OVERRIDE 
SEND MSG HANG-UP 
You may now speak to the user, but other parties 
in the original conversation will hear you as well. 
, All parties in the conversation will hear a warning 
tone, which is repeated intermittently until you 
hang up. 
Questions about OVERRIDE 
Can I use OVERRIDE to intrude into a line with Do Not 
Disturb activated? 
Yes, you can. The Do Not Disturb feature by itself 
does not prevent you from overriding. If the station 
can be overridden (if it is not protected from 
Override in its class of service), you will be able to 
override it when a conversation is in progress. 
Call Handling Features 2-57  
						

							OVERRIDE 
Sometimes OVERRIDE does not work. Why? 
This feature only works when a call is in progress. 
It does not work when the busy user: 
l has the handset off the cradle and is in the 
process of making a call; 
l has a call on hold; 
l is on hold at another phone; 
l is in a hunt group (that is, a group with a 
common extension number as well as their own 
extension numbers); 
l has Executive Busy Override Security or Data 
Security in his/her Class of Service; 
l is talking with someone who has Executive 
Busy Override Security. 
If the caller who is overridden hangs up, what happens to 
the caller who interrupted the call? 
When the overridden party hangs up, the 
overriding party is disconnected from the call. 
2-58 Call Handling Features  
						

							PAGE 
You can use your phone to access . . . 
and make an announcement over the loudspeaker 
mWv3 equipment (if paging equipment is 
provided). 
To access the paging system 
l Lift the handset 
l Press and hold down PAGE 
PAGE 
HANG UP 
REDIAL 
If the pager is free, you will hear a short beep, then 
silence. PAGER is then displayed. 
PAGER 
PAGE 
REDIAL HANG UP 
Call Handling Features 2,-59  
						

							PAGE 
If the pager is busy, PAGER BUSY is displayed. You 
will have to try again later. 
PAGER BUSY 
PAGE 
. 
,;. ,:.‘...’ . . . ,.: 
..‘.. 
; ,::: ;,. ‘. .,,, ‘, 
. . . . . . ..:. 
l Make your announcement while holding down 
the PAGE key 
When your announcement is finished 
l Hang up 
You are disconnected from the loudspeaker paging 
equipment. 
Questions about PAGE 
Can I access PAGE in handsfree mode? 
You must lift the handset to use PAGE. If you try to 
use the feature access code for Paging in 
handsfree mode, you will hear re-order tone. If you 
press speaker on/off while connected to the 
pager, it will be ignored. 
Can I use the pager when I have a call on hold? 
Yes, you can use the pager when someone is on 
consultation hold (put on hold using TRANSKONF), 
as well as when you put a caller on hold using the 
red hold key. However, in the last case, you will 
2-60 Call Handling Features