Mitel Sx-50 Superset 4 User Guide

							INTRODUCTION 
Tables in this section have been provided to let 
you fill in Abbreviated Dial Numbers, External Line 
(Trunk) Access Codes and all the Feature Access 
Codes used within your company’s telephone 
system. 
Reference 
3-l  
						

							ABBREVIATED DIAL NUMBERS 
3-2 Reference  
						

							EXTERNAL LINE ACCESS CODES 
Reference 3-3  
						

							FEATURE ACCESS CODE SUMMARY 
Note: The features listed in this table can be 
accessed by dialing a special code. 
Although your SUPERSET qT”’ set provides 
softkey prompts for most features, you may 
still use these features by dialing the 
appropriate code, designed for the users of 
regular telephones. This table is provided 
for your convenience, should you want to 
learn the codes that will enable you to use 
the features on regular sets and SUPERSET 
3 TM 
telephones. Upon request, your 
Communications Manager will give you a 
list of all the feature access codes used in 
your company. 
I FEATURE 1 CODE 1 FEATURE I I CODE 
Account Code Access Night Bells (TAFAS) 
Attendant Access Override 
5 
Callback Busy 6 Paglng 
Call Forward 
( 1 Plckup 
I I 
- Always Forward 
- When No Answer 
- When Set’s Busy 
- Busy/No Answer Station Feature Reset 
Last Number Redial 
3-4 Reference  
						

							GLOSSARY 
Account Cobe 
Code that you dial before or during a call in order 
to log it for accounting purposes. 
Camp-on 
A feature allowing a user to wait on the line to 
speak to a busy extension user. To indicate that he 
has a waiting call, the busy user hears a double 
beep for external calls and a single beep for 
internal calls. When the busy user hangs up or 
uses the SWAP CAMP ON feature on the SUPERSET 
qTM set, the caller will be connected. 
Central Office (CO) 
A facility housing the public telephone switching 
system and related equipment which provides 
telephone service for customers in a given 
geographical area. 
Class of Service (COS) 
. A Class of Service determines what features a 
telephone can access. When your telephone 
system is programmed, the telephones are 
assigned different Classes of Service. 
Consultation Hold (Soft Hold) 
Consultation Hold is temporary hold. On the 
SUPERSET 4 set, a caller is put on Consultation 
Hold by pressing TRANSKONF. The user then 
activates other features or makes another call. 
When you put a caller on Consultation Hold, the 
call on hold rings your telephone if you hang up, 
and is indicated by a flashing square in the upper 
right corner of your display. 
Reference 3-5  
						

							GLOSSARY 
Direct Trunk Select (DTS) 
The Direct Trunk Select feature allows you to have 
direct access to an outside trunk for making and 
receiving calls. The trunk is assigned to a line 
appearance on the SUPERSET qTM set. When you 
press a DTS line select key, the dial tone you hear 
comes from outside your telephone system, and 
you do not have to dial an external line access 
code before the desired number. 
Delay Ring 
The Delay Ring feature can be assigned so that 
incoming calls do not ring immediately at the set. 
Ringing is delayed for a programmable period of 
time. This feature is useful for backup answering 
as well as screening calls for a manager. 
Direct Inward System Access (DISA) Trunk 
A feature that allows callers to dial directly into the 
telephone system and activate features and 
#facilities. 
External Line (Trunk) Access Code 
A code which precedes a dialed number to indicate 
to the telephone system that the number dialed is 
outside the system. 
Key Hold (Hard Hold) 
A call on key Hold is put on hold by pressing the 
red hold key. Unlike Consultation hold, the call on 
hold will not ring your telephone when you hang 
up. 
Line Appearances 
A line is said to have an appearance at a 
SUPERSET@ set if the line has been assigned to 
one of the available line select keys. A line can 
3-6 
Reference  
						

							GLOSSARY 
appear at one or more sets, and can be assigned 
to one of several Dine types (Key, Multicall, Direct 
Trunk Select, etc.) Line appearances allow 
telephones to be arranged in groups, in order to 
meet your communication needs. 
Night Service 
A mode of operation of the system that routes 
incoming calls to pre-determined Night Answer 
Point(s). Night Service can be selected by the 
attendant whenever he/she is absent from the 
console. A SUPERSET dT” user can answer 
incoming calls ringing the night answer point by 
lifting the handset and pressing the NIGHT ANS 
prompt. 
Pickup Group 
Extensions located in one area or within similar 
departments placed in the same answer group. 
Anyone in the group can answer or “pick up” each 
other’s calls by dialing a short code. This helps to 
. ensure that all calls are answered. 
Recall 
A call which was transferred to another extension 
will return to the transferring extension (or to the 
Attendant Console, depending on system routing) if 
it remains unanswered after a time-out period. 
Similarly, a call placed on hold and not retrieved 
will recall the extension after a time-out period. 
Switchhook Flash 
The Switchhook Flash, used by users of regular 
.telephone sets to signal the telephone system that 
they want to activate a feature, has been replaced 
by the TRANSKONF key on the SUPERSET 4 set. 
Reference 3-7  
						

							GLOSSARY 
Trunk 
&her name for an external line. Trunks may link 
you to the public network or a switched private 
network. Trunks are grouped within your telephone 
system in Trunk Groups. Therefore, when you dial 
an external line access code, the system will seize 
the first free trunk in that group. 
3-a Reference