Mitel Sx-50 Superset 4 User Guide

							GENERAL DESCRIPTION 
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lo help you use all the special features . . . 
of your SUPERSET qTM set, you should become 
familiar with the functions of the keys. Please 
review the diagram below with your telephone in 
front of you. 
111 Speaker Volume Control 
Used to increase or decrease the speaker volume. 
Overview l-3  
						

							GENERAL DESCRIPTION 
(21 Ringer Volume Control 
increases or decreases the ringer volume. 
[31 Line Status Display 
Used to display the status of the line assigned to 
the corresponding key. 
141 Speed Call Keys and Line Select Keys 
These keys may be assigned as different types of 
lines. Any remaining keys can be used to save 
extension numbers or outside numbers for speed 
calling. 
151 Hold Key (red) 
Used to place a call on hold. 
I[61 Feature Display 
A liquid crystal display used to display caller and 
call-handling information, messages and prompts. 
i7lSoftkeys 
Six unmarked feature keys used to activate the 
corresponding feature prompt named in the feature 
display. 
181 Microphone 
A sensitive microphone for handsfree operation. 
K91 Ringer Bitch Control 
Used to adjust the pitch of the ringer, making it 
easy to identify your set, when it is ringing. The 
Ringer Pitch Control is located on the bottom of 
the set and can be adjusted with a long, small flat 
screwdriver. 
1101 Supplementary Feature Keys 
Display 
Used in conjunction with other keys to display 
saved numbers, Call Forward settings, last number 
dialed, information about line select keys, and 
name associated with the SUPERSET qTM set. 
I-4 Overview  
						

							GENERAL DESCRIPTION 
Select Features 
Used to select and then enable or disable 
supplementary features in the Feature Display. 
Speaker on/off 
Used for handsfree operation. 
Mic. on/off 
Used to switch the handsfree microphone ON or 
OFF. 
1111 Dial Key Pad 
A standard 12-key telephone dial pad. 
I1 21 Handset 
Used for private conversations. 
1131 Speaker 
Both the ringer and voice outputs share the same 
speaker. There are separate volume controls for 
ringer and voice. 
Overview l-5  
						

							LINE TYPES 
Line Select keys * 
Of the 15 keys on the upper right side of your 
SUPERSET 4TM, the 14 uppermost can be used as 
line select keys and speed call keys. The lowest 
key of that group is your prime line. To meet the 
various telephone needs of your department, these 
keys may be used for various types of lines. They 
are called line select keys because you use them 
to select a line. The various types of lines are 
described below. 
Types of Lines 
Prime Line 
The lowest line select key on the upper right side 
of your SUPERSET” telephone is your Prime Line 
(directory number). When you lift the handset or 
press the Speaker On/Off key, this line is selected 
automatically, 
Key Line 
Key lines are shared by other extensions. Typically, 
a key line is programmed as an appearance of the 
prime line of a co-worker. This means that a call 
ringing another extension can, if the need arises, 
be answered with the push of the key line button. 
Only one person can use a key line at a time; the 
only exception to this rule is when you are using a 
key line appearance of a regular extension, in 
which case the regular extension user can still 
make outgoing calls on the line. The system will 
ignore the request of other users trying to select 
the line. You can retrieve a call put on hold on a 
key line from any SUPERSET sharing the same line. 
I-6 Overview  
						

							LINE TYPES 
Multicall Line 
The Multicall line shares its directory number with 
other extensions. Incoming calls ring all the 
extensions sharing the line. As soon as one of the 
users sharing the Multicall line answers, all the 
other extensions stop ringing. The line then 
becomes free for all the other users sharing it, to 
make or receive calls. 
If you place a caller on hold on a Multicall line, no 
other extension user may retrieve the call from 
hold. 
Direct T&k Select (DTS) 
When a DTS line is accessed, you are connected 
automatically to an outside trunk, and the dial tone 
you hear comes from outside your telephone 
system. ‘This means that you will not have to dial a 
trunk access code before the desired number. Only 
one person can use a DTS line at any time. You 
can transfer a call on a DTS line by pressing the 
TRANWCONF key. 
Direct Line Select (DLS) 
A DLS line is essentially the same as a DTS line 
with the following exceptions: calls cannot be 
placed on hold or transferred using TRANSKONF; 
calls can be only be extended to another 
SUPERSET’ set which has a DLS appearance of the 
same trunk, by putting the call on hold using the 
red hold key, and the call must be retrieved from 
the other set. 
In addition, conference calls can only be formed 
with other SUPERSET sets with an appearance of 
the DLS line, by using the Privacy Release feature. 
Overview l-7  
						

							LINE TYPES 
Private-Line 
A Private line is similar to the Direct Trunk Select 
line, except that you cannot transfer a call on the 
Private line or include it in a conference. In 
addition, your Private line can only appear at your 
telephone and on no other SUPERSET” in the 
system. 
Personal Outgoing Line 
The Personal Outgoing line is a Multicall 
appearance of your prime line that allows you to 
make calls while your prime line is busy. You 
cannot receive calls on a Personal Outgoing Line. It 
can appear only on your telephone and on no other 
SUPERSET in the system. 
Contact your Communications Department if you 
have any questions about the programming of your 
line select keys. 
Speed Call 
Line select keys may be used as speed call keys if 
they are not already programmed as a line 
appearance (see SPEED CALL KEYS in the Features 
section of this Guide). 
I-8 Overview  
						

							LINE STATUS DISPLAY 
Line Appearances 
When someone else’s line is assigned to or 
appears on your set, it is called a “line 
appearance”. For example, if your colleague Jim’s 
line is programmed on one of your line select keys, 
his line is said to “appear’ at your set. 
When someone calls Jim, a symbol will flash on 
your line status display, next to the line select key 
corresponding to his line on your set. When Jim is 
using his line, another symbol appears on your line 
status display. The symbols that appear in the line 
status display are illustrated below. 
When I line is: 
Idle 
Called (Incoming call) 
BUSV 
Busy at another 
artension 
On Hold 
On Hold at anolher 
sxtsnsion 
Overview l-9  
						

							FEATURE DISPLAY AND SOFTKEYS 
The Feature Display . . . 
is the alphanumeric Liquid Crystal Display located 
in the middle of your SUPERSET qTM set. 
The upper portion displays instructions and 
messages. Prompts appear in the lower portion of 
the display. Prompts are feature names, words, and 
symbols that guide you in using your SUPERSET 4 
set. The diagram below shows the display when 
the set is idle. 
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PROGRAM MSC REOIAL 
The six buttons below the Feature Display are 
referred to as “softkevs”. Prompts appear above 
the softkeys in the Feature Display. 
Each softkey is used for more than one prompt, so 
the prompts in the display change according to 
what features you are allowed to use on your 
SUPERSET 4 set at that particular time. 
The diagram below shows . . . 
all of the feature prompts that may be displayed on 
your Feature Display. 
Note: Depending on the way your SUPERSET@ was 
programmed at installation time, some of 
these prompts may not appear on your set. 
l-10 Overview  
						

							FEATURE DISPLAY AND SOFTKEYS 
The indicators on both sides of the top half of the 
display are used with the select feature key. 
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Any time a prompt is displayed, you can select that 
prompt by pressing the softkey below it. For 
example, pressing 
SEND MSG lets you send a 
message to another SUPERSET qTM set (see the 
first diagram below). Prompts only appear when 
they can be used. Nothing happens when you 
press a softkey without a prompt being displayed 
for that softkey. 
The two diagrams below show examples of other 
possible displays. By comparing these two 
. examples, you can notice that the same softkey is 
used for different features and that sometimes a 
softkey has no effect. 
2017 RINGING 
1 1 1 SEND MS0 1 -NC: 1 RELEASE 
This diagram illustrates the display when you have 
a caller on Consultation Hold and are trying to 
reach the user of extension 2017 and that he/she 
has not yet answered. At this point, if you press 
Overview 
v-1 1  
						

							FEATURE DISPLAY AND SOFTKEYS 
the soffkev located under the “SEND MSG” prompt, 
you will be able to send that user a message. 
However, if you press the softkey located under 
the “CANCEL” prompt, you will terminate the call 
and be automatically connected to the caller on 
Consultation Hold. 
The flashing square in the upper right corner of the 
display indicates that you have another caller 
standing by (on consultation hold). Should user 
2017 answer the call, pressing the softkey located 
under the “RELEASE” prompt would automatically 
connect both users together while releasing your 
telephone from the established call. This would 
amount to transferring the user on hold to the user 
you are calling. 
6001+3241 
SPLIT 
HANGUP 
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The two numbers appearing on the display indicate 
that your telephone is connected to two users 
simultaneously, in what is called a “telephone 
conference”. Pressing the softkey located under the 
SPLIT prompt will enable you to talk privately with 
the first person who joined the conference (more 
under SPLIT in the following section). 
l-12 Overview