Mitel SX 200 DIGITAL Pabx Shipping, Receiving, And Installation Information Manual

Customer Data Entry (CDE)
Overflow Timer: This timer specifies the maximum time a call can
wait for answer in this ACD Group. When the time period has elapsed,
the call is sent to the Overflow destination. The timer has a range of0O:OO to 54:00 (Minutes:Seconds). The default is 0O:OO.First Status Threshold: This threshold time provides a visual indica-
tion to the Supervisor that the system has reached a defined level of
activity. When any call has waited for the defined time period, the
supervisor’s...

SECTION MITL9109-094-210-NAForm 40 
- ACD Supervisors
4.165 The ACD SUPERVISORS form shows the ID numbers and names
of ACD senior supervisors. A 
subform lists the supervisors.
These forms cannot be accessed unless the “ACD Enable” system
option is enabled.
TABLE 4-60
FORM 40 
- ACD SENIOR SUPERVISORS
CDE TERMINAL DISPLAY
II:01 PM 15-JAN-88alarm status = NO ALARM
ACU SENIOR SUPERVISOR ID CODESNAMECDSREPORT ID
27811ROOOI 5342JLRY SMITH10R00025345J. SLMMERS
12R00031
342
JUIY SMITH10R00025
-FIND...

Customer Data Entry (CDE)
requested group is displayed. If the requested group is assigned to a
senior supervisor, that senior supervisor’s sub-form is shown, with the
cursor pointing at the requested group.
2-FIND SUPER: The FIND SUPER softkey displays ENTER SUPERVISOR
OR SENIOR SUPERVISOR ID : on the command line. The data base is
searched for this senior supervisor or supervisor ID. If the requested
senior supervisor exists, the top level form is shown, with the cursor
pointing at the requested ID. If...

SECTION MITL9109-094-210-NAExpand Sub-form for Form 40
4.168 For each senior supervisor, this form lists the assigned ACD
Groups and their supervisors. The programmer positions the
line pointer at the desired Senior Supervisor in the ACD Senior Su-
pervisors form and presses the EXPAND 
softkey.TABLE 4-61
EXPAND 
SUBFORM FOR FORM 40
CDE TERMINAL DISPLAY
II:01 PM 15-JAN-88
alarm status = NO ALARM
GRPS OF JUDY SMITH 342 R00025
SUPER IDSUPER NAME CDSREP ID
1110GARY SMITH 23ROOOI 0
I112
115
PAT OAKf iROOOI...

Ctistomer Data Entry (CDE)
character 
“*“.COS: This field lists the Class of Service of each Supervisor.
REPORT ID: These are system-generated numbers the ACD Reporting
package uses to track each Supervisor.
4.170 Commands
1 -FIND GROUP:
The FIND GROUP 
softkey displays ENTER ACD
GROUP NUM: on the command line. When the group number is en-
tered, the requested group is displayed. If the requested group is
assigned to a senior supervisor, that senior supervisor’s sub-form is
shown, with the cursor...

SECTION MITL9109-094-210-NAForm 41
- ACD Path
4.171 This CDE form defines routing for ACD calls. It cannot be ac-
cessed unless the “ACD Enable” System option is enabled. Each
path has its own form.
II:01 PM 15-JAN-88TABLE 4-62
FORM 41
- ACD PATH
CDE TERMINAL DISPLAY
alarm status 
= NO ALARM
[ ACD PATH: 37 SALESI OFTICNSAccess Code For This 
ACD Path
Primary ACD Agent Group
Delay For 
Ringback (MM:SS)Recording 1: Start Time (f&l:SS)Access Code
Music Source Following
Recording 2 : Start Time...

Customer Data Entry (CDE)
4.173 Options DescriptionIOPTIONS FOR ACD PATH
Access Code For This ACD Path
Primary ACD Agent Group
Delay For 
Ringback (MM:SS)Recording 1 : Start Time (MM:SS)Access Code
Music Source Following
Recording 2 :Start Time 
(MM:SS)Access Code
Music Source Following
Recording 3 : Start Time 
(MM:SS)Access Code
Music Source Following
Recording 4 :Start Time 
(MM:SSAccess Code
Music Source Following
Overflow 1 Agent Group
Overflow 2 Agent Group
Overflow 3 Agent Group
Interflow Enabled...

SECTION MITL9109-094-210-NAport is permanently off-hook with a music source connected. The
caller stays connected until the call is answered or another scheduled
recording plays. If no music source is defined, the Music on Hold
source is used. If this is not provided, the caller receives silence.
Overflow 1 Agent Group must be defined before Overflow 2 Agent
Group, Overflow 2 Agent Group before Overflow 3 Agent Group. If
 is pressed from a blank “Overflow X Agent Group”, the
user is positioned at the...

Customer Data Entry (CDE)line, the STATUS will automatically be set to “DROP CALL”.A TRUE or FALSE 
softkey will appear in softkey position 1 when the
user is editing the “Allow Overflow to Inter-flow Point Before Timeout”
or “Inter-flow Enabled” lines.
Functional Constraints
1.MIN & MAX ACD PATHS: 1 - 99
2.MIN & MAX INTERFLOW TIMEOUT: 0O:OO - 54:00
3.MIN & MAX START TIMES: 0O:OO - 54:00
4.MIN & MAX PRIORITIES: 1 - 99 ( 1 is highest priority )Page 167 

SECTION MITL9109-094-210-NAForm 42 
- Tl Link Descriptors
4.175 The 
Tl Link Descriptors define the parameters that control the
behaviour of each Tl link. The form provides 10 programmable
descriptors. The main form displays the number of users of each
descriptor. A 20 character comment field is provided for each descrip-
tor.
TABLE 4-63
FORM 42 
- Tl LINK DESCRIPTORS
CDE TERMINAL DISPLAY
11 
:Ol PM 15-JAN-88alarm status = NO ALARM
DESCR I PTORLINK PlPENUlBER OF LINKS ASSIGNEDCOMMENTS
01
Tl DSI0
X%Tl...