Mitel SX 200 DIGITAL Pabx Shipping, Receiving, And Installation Information Manual

Customer Data Entry (CDE)
Form 36 -Modem Assignment
7:50 mlBAY SLT
202
202
1 -MOVE4.149 This form assigns Pooled Modems to the system database. A
Pooled Modem consists of a modem connected to an ONS or
OPS circuit and a 
DATASET connected to a Digital Line Circuit. Each
line of 
I.he form establishes the: software association between the ONS
or OPS circuit and the Digital Line Circuit for one Pooled Modem.
15-JAN-88-
CCT-
01
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01-
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1
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1-1 
~-QUIT
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SLT--
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01-TABLE 4-55
FORM 36 
-...

SECTION MITLSI 09-094-210-NATEN:This column lists the tenant numbers to which the pooled
modems are assigned. The default tenant number is 1.
DTE: This column lists the optional DTE Descriptor that applies to
each pooled modem. The DTE Descriptor is needed for incoming or
internal modem pooling calls that require a DTRX. DTE Descriptors are
programmed in the CDE DTE Descriptor Form.
COS: This column lists the Class of Service (COS) of each pooled
modem. The default COS is 1.
COR: This column lists the...

Customer Data Entry (CDE)
Available Forms.7-BAY/SLT/CCT: Pressing this softkey locates a pooled modem via its
ONS or OPS Bay, Slot and Circuit numbers. The command line displays
Bay: Slot: Circuit: . The cursor appears to the right of the Bay: prompt.
Enter the bay location. The TAB key or 
-cursor key moves the cursor
for the Slot and Circuit entries. If the user enters an invalid number,
the system irhibits subsequent cursor movement.
8-DELETE: This 
softkey appears when the command line contains...

SECTION MITL9109-094-210-NAForm 37
- Guest Room SUPERSET Keys Template
4.152 This form provides 3 preprogrammed sets (templates) of SpeedDial and Feature Access Keys for Hotel/Motel guest room
phones. In each COS, the programmer can enable one template whichwill apply to all 
SUPERSET 3DN or SUPERSET 4DN Telephones in that
COS that have Room Status Applies enabled.TABLE 4-56
FORM 37 
- GUEST ROOM SUPERSET KEYS TEMPLATE
CDE TERMINAL DISPLAY
7:50 AM 15-JAN-88alarm status = NO ALARM
TEMPLATE 1 KEY
TYPE...

Customer Data Entry (CDE)
4.154 Commands
3-FEATURE Pressing this softkey makes the set key a Feature Access
key. The following 
softkeys appear:
!I-AUTO ANSWER2-DO NOT DIST3-PR I VACY REL4-OVERRIDE5-** MORE **
6-QUIT7-PAGING8-CAMPON‘g-MUSICO-MORE: Pressing the MORE 
softkey displays these softkeys:
1 -CALL FORWARD2-CALL PICKUP3-N I GHT ANSWER4-CALLBACK
5-** MORE **
6-QUIT7-SWAP8-CALL/Al-TNB-DATA D I SCO-These 
softkeys are the same ones that appear in the nested Expand
Set form of the 
Stations/SUPERSET...

SECTION MITL9109-094-210-NAForm 38 
- ACD Keys Template
4.155 The ACD KEYS TEMPLATE FORM provides up to 3 different
function key configurations for each ACD position: Agent, Su-
pervisor and Senior Supervisor. In each COS, however, only one tem-
plate for one position type can be enabled.
Note:Line appearance keys assigned in the StationsBJPERSETTelephones form have priority over ACD Feature keys.
TABLE 4-57
FORM 38 
- ACD KEYS TEMPLATE
7:50 AM 15-JAN-88CDE TERMINAL DISPLAY
alarm status
AGENT...

Customer Data Entry (CDE)
4.157 Commands
l-AGENT Pressing the AGENT softkey prompts the user to enter an
agent template number “ENTER AGENT TEMPLATE NUMBER: 
“. When a
valid template number (l-3) is entered, the selected agent keys tem-
plate is displayed. The title line is updated with the agent template
number.
P-SUPERVISOR: Pressing the SUPERVISOR 
softkey prompts the user
to enter a supervisor template number “ENTER SUPERVISOR TEMPLATE
NUMBER: 
“.When a valid template number (l-3) is entered, the...

SECTION MITL9109-094-210-NAForm 39
- ACD Agent Groups
4.158 The ACD AGENT GROUPS CDE form lists the agents in each
ACD group. It cannot be accessed unless the “ACD Enable”
system option is enabled. The title line contains the agent group
number and name. Entries in this form a-e sorted by ID.
TABLE 4-58
FORM 39 
- ACD AGENT GROUPS
CDE TERMINAL DISPLAY
11 
:Ol PM 15-JAN-88
alarm status = NO ALARM
AC0 GRP: 50 SERVICES R00018 I AGENT ID
GENT NAME
111
SUZY BOYD
112
HARRY 
ADAM
I111
SUZY BOYD
I-ACD GRP...

Customer Data Entry (CDE)
4.160 Commands
l-ACD GRP NAME: Pressing the ACD GRP NAME key displays ENTER
ACD GROUP NAME : on the command line. This softkey appears only if
there is at least one agent in the group, because a group cannot exist
without members. The name can be up to 8 characters long.2-FIND ID: Pressing the FIND ID key displays ENTER AGENT ID :on the
command line. The system searches the data base for the requested
agent. If found, the group containing this agent is displayed, with the
cursor...

SECTION MITL9109-094-210-NAACD Group Options For Form 39
4.161For each Agent Group a set of options can be set to control the
ACD Group environment.TABLE 4-59
ACD GROUP OPTIONS FOR FORM 39
CDE TERMINAL DISPLAY
11 
:Ol PM 15-JAN-88
[ ACD GRP: 50 SERVICES R000181 OPTIONS
STATUS
Afterwork Timer 
(MM:SS)Overflow Timer (b?&l:SS)First Status Threshold (MM:SS)Second Status Threshold (MM:SS)
0o:oo09:oo03:oo06:OOalarm status = NC ALARM
Afterwork Timer 
(MM:SS)I0o:ooII-
I-QUIT2-NEW REPORT ID 3-4-
7-8-
9-ATTENDANT...