Lucent Technologies Octel 100 Implementation And Service Manual

13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-93
If Set Too LowSetting this parameter to 0 does not allow callers enough time to respond to
prompts. Callers could exceed the Maximum Number of No Entries and be
disconnected.
Min
0Max
99999Default
20Requires Restart
YesSwitch-Dependent
NoSet by Integrator
No
Voice System Parameters
Duration of Ring
Off (RINGOFF)This parameter specifies the amount of time, in 100 millisecond units, that
ring voltage must be off...

13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-94
Voice System Parameters
Sound Tone on
Answe r
(ANSTONE)This parameter determines whether the messaging system sounds an audible
tone when it answers an incoming call.
When/How to UseFor most systems, leave this parameter disabled.
Enable this parameter when recommended by a technical support
representative for troubleshooting activities.
Related Parameters/FeaturesNone.
If Set Too HighNot applicable.
If Set Too...

13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-95
Simplified Message Desk Interface Parameters
Use SMDI (SMDI
Used)This parameter determines whether the messaging system uses Serial
integration for incoming calls. If you enable this parameter, the system looks
for the supporting Serial Integration program. If the system does not find the
required program, it displays an error message.
When/How to UseThis parameter is enabled, if required, when the Integrator...

13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-96
Min
—Max
—Default
NoRequires Restart
YesSwitch-Dependent
YesSet by Integrator
Yes
Server Parameters (Page 26 of 26)
Information on completing fields on the Serv er tab is prov ided in Chapter 19, “Installing and Configuring
Visual Mailbox.” 

Implementation and Service Manual  Setting Up System Prompts 14-1
CHAPTER 14
Setting Up System Prompts
The messaging system prov ides default v oice prompts for the system; howev er, you can
specify custom prompts to personalize the system to meet your company’s needs. You
can:
·  Set up prompts to v oice morning, afternoon, ev ening, and after hours messages
·  Set up prompts for special holidays
·  Set up Greeting by Port prompts
·  Set up a Language Selection prompt
·  Set up the Attendant Menu...

14. Setting Up System Prompts
Implementation and Service Manual    Understanding System Prompts14-2
Understanding System Prompts
System prompts greet callers and direct them through the messaging system so they can
dial extensions, leav e messages, send faxes, or access different types of information.
You can customize system prompts to personalize the system to meet the company’s
needs or use the default prompts prov ided with the system. This chapter describes the
system prompts and explaining how to...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up System Greetings14-3
Setting Up System Greetings
System Greetings are prompts that are v oiced at specified times of the day. These
prompts include a morning, afternoon, ev ening, and an office-closed prompt. The
System Greeting prompt is the first prompt v oiced by the system to callers (except on
days specified as holidays). A typical morning System Greeting prompt may say, 
“Good
morning, and thank you for calling ABC...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up System Greetings14-4
5.  To adjust the daily business hours, which determine when the office-closed prompt is
v oiced, select Business Hours from the Attendant menu. The Daily Business Hours
dialog box displays.
 
See Preinstallation Configuration Worksheets
W hen defining the daily business hours, refer to entries made on the Company
Profile Sheet. If the Greeting by Port feature is set up, the daily business hours
specified...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up Greeting by Port14-5
Setting Up Greeting by Port
Greeting by Port allows you to set up mailboxes to answer different ports with unique
greetings. This feature is often used when sev eral companies share the same system.
See Preinstallation Configuration Worksheets
To determine whether the system should be set up to v oice greetings by port, refer to
entries made on the Call Flow Sheet under “If more than one company or...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up Greeting by Port14-6
To configure Greeting by Port:
1.  Start the messaging system if it is not already running and log in as a Lev el 3
superv isor.
2.  From the Options menu, select Greeting by Port. The Greeting by Port dialog box
displays.
 
See Preinstallation Configuration Worksheets
W hen recording the prompts to be used for Greeting by Port, see the
Multiple-Company Greetings Sheet(s). Enter the numbers of the mailboxes...