Lucent Technologies Octel 100 Implementation And Service Manual

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up the Language Selection Prompt14-7
See Preinstallation Configuration Worksheets
W hen specifying daily business hours on the Greeting by Port dialog box, refer to
entries made in the Business Hours section on the Company Profile Sheet(s).
9.  If you chose the Selected Hours option, enter the time of day the company opens for
business and closes in the Open and Close fields in either standard 
AM/PM format or
military format.
10....

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up the Language Selection Prompt14-8
To set up the Language Selection prompt:
1.  Log into the system as a Lev el 3 superv isor.
2.  From the Options menu, select Language Selection. The Language Selection dialog
box displays.
 
See Preinstallation Configuration Worksheets
W hen completing the Language Selection dialog box, refer to entries made in the
“Languages to be supported…” section on the Company Profile Sheet(s).
3.  Under...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up the Attendant Menu Prompt14-9
6.  From the Attendant menu, select Prompts. The System Prompts dialog box displays.
 
7.  In the Language Select Prompt field, enter the prompt number of the prompt you
want the system to v oice. If the system is using one language, do not enter a
number in this field. If the prompt has not been recorded, record it using any of the
three tools described in Chapter 15, “Recording and Editing...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up the Attendant Menu Prompt14-10
Record the Attendant Menu prompt before you configure the Attendant Menu prompt
options.
W hen you record the Attendant Menu prompt, consider the following:
·  If you want to prov ide an option for callers to transfer to departments, such as
Sales or Customer Serv ice, compile a list of the departments and the assigned
mailbox numbers to help you configure the Attendant menu options.
·  If you...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up the Attendant Menu Prompt14-11
3.  To sav e the entered automated attendant prompts, click OK. The main system
window displays.
4.  To configure the Attendant Menu prompt options, select Attendant from the
Attendant menu. The Attendant Main Menu Editor dialog box displays.
 
5.  Enter the options for each caller keypress option in the field next to the keypress
icon based on the options recorded in the Attendant Menu prompt. W...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up Holiday Greeting Prompts14-12
Setting Up Holiday Greeting Prompts
The holiday feature allows you to designate as holidays specific days the office is closed
and to record special holiday greetings. During days designated as holidays, the system
v oices the Holiday Greeting prompt all day instead of the System Greetings prompts
(morning, afternoon, ev ening, and closed). Any messages left by callers are stored in the
After Hours...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up Call Queuing Prompts14-13
Setting Up Call Queuing Prompts
The Call Queuing prompts allow you to record up to nine different messages the system
v oices to callers waiting in a call queue. For example, you can record messages about
the products and serv ices the company offers. You can also record a call-queuing
transfer prompt v oiced to the first caller in the queue when the system attempts to
transfer the caller to the busy...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up Message Notification Prompts14-14
4.  To sav e the entered Call Queuing prompts, click OK. The System Prompts dialog
box displays.
5.  To close the System Prompts dialog box, click OK. The main system window
displays.
Setting Up Message Notification Prompts
Message Notification prompts are v oiced to subscribers when the system calls to inform
them of new messages that are in their mailboxes. The system v oices the Message...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up Network Node Prompts14-15
Setting Up Network Node Prompts
Network Node prompts are v oiced as part of the destination information prov ided to
subscribers when they send a network message. The prompt v oices the site or company
name where the node sends the messages. If you do not record a prompt for the node,
the default system prompt,
 “To send to node  mailbox number , press pound now,”
 v oices when subscribers enter a...

14. Setting Up System Prompts
Implementation and Service Manual    Setting Up Network Node Prompts14-16
Notes: