Lexmark X642e User Manual
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161 The MFP is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electrical equipment plugged into the outlet is working. The MFP is turned on. The MFP cable is securely attached to the MFP and the host computer, print server, option, or other network device. Once you have checked each of these possibilities, turn the MFP off, wait at least 10 seconds, and then turn the MFP back on. This often fixes the problem. Printing multiple language PDFs Solving printing problems SymptomCauseSolution Some documents do not print.The documents contain unavailable fonts.1Open the document you want to print in Adobe Reader. 2Click the printer icon. The Print dialog appears. 3Check the Print as image box. 4Click OK. SymptomCause Solution The control panel display is blank.The MFP self test failed.Turn the MFP off, wait about 10 seconds, and turn the MFP back on. If the Ready message does not appear, turn the MFP off, and call for service. The message USB device unsupported appears when using a USB device.The USB device you are using may not be supported or has an error. Only specific USB flash memory devices are supported.For information regarding tested and approved USB flash memory devices, see Printing from a USB flash memory device. Downloaded From ManualsPrinter.com Manuals
162 Jobs do not print. The MFP is not ready to receive data.Make sure Ready or Power Saver appears on the display before sending a job to print. The output bin is full. Remove the stack of paper from the output bin. The specified input tray is empty.Load paper in the tray. You are using the wrong MFP driver or are printing to a file.Verify you are using the MFP driver associated with the MFP. If using a USB port, make sure you are running Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 and using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible MFP driver. Yo u r M a r k N e t™ N8000 series internal print server is not set up properly or is not connected properly.Your print server is not set up properly or is not connected properly.Verify that you have properly configured the MFP for network printing. See the drivers CD or the Lexmark Web site for information. You are using the wrong interface cable, or the cable is not securely connected.Make sure you are using a recommended interface cable. Make sure the connection is secure. Held jobs do not print. A formatting error has occurred.Print the job. (Only part of the job may print.) Delete the job. Free up additional MFP memory by scrolling through the list of held jobs and deleting others you have sent to the MFP. The MFP has insufficient memory. The MFP has received invalid data.Delete the job. Job takes longer than expected to print.The job is too complex.Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Page Protect is set to On.Set Page Protect to Off under SettingsÆ General SettingsÆ Print Recovery. For more information, see the Menus and Messages Guide. Job prints from the wrong tray or on the wrong paper or specialty media.The control panel menu settings do not match the media loaded in the tray.Make sure the Paper Size and Paper Type specified in the MFP driver match the paper size and type in the tray. SymptomCause Solution Downloaded From ManualsPrinter.com Manuals
163 Incorrect characters print.You are using an incompatible parallel cable.If using a parallel interface, make sure you are using an IEEE 1284-compliant parallel cable. We recommend Lexmark par t number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port. The MFP is in Hex Trace mode.If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the MFP off, wait 10 seconds, and then turn the MFP back on to exit Hex Trace mode. Tray linking does not work.Tray linking is not configured properly.Make sure both the size and type of media are the same in both trays. Make sure the paper guides in the trays are set for the correct size media. Make sure the menu values for both size and type are set correctly in the Paper Menu. See Linking trays, or see the Menus and Messages Guide for more infor mation. Large jobs do not collate.Collate is not set to On.Set Collation to On in the Finishing Menu or through the MFP driver. Note:Setting Collation to Off in the driver overrides the setting in the Finishing Menu. See the Menus and Messages Guide for more information. The job is too complex.Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. The MFP does not have enough memory.Add MFP memory. Unexpected page breaks occur.The job has timed out. Set Print Timeout to a higher value from the Setup Menu. See the Menus and Messages Guide for more information. SymptomCause Solution Downloaded From ManualsPrinter.com Manuals
164 Solving copy quality problems The following solutions will help solve copy problems. For additional information, see Copy tips. Solving scan quality problems The following solutions will help solve scan problems. For additional information, see Scanning tips. Solving fax problems The following solutions will help solve copy problems. For additional information, see Fax tips. SymptomSolution Unwanted patterns (Moire) appear when a document is copied using Photograph mode.Change the content mode to Printed Image under CopyÆ OptionsÆ Content. Black text is too light or disappearing.Change the content mode to Text under CopyÆ OptionsÆ Content. Adjust the Darkness setting under the Copy menu. Touch the right arrow to increase the darkness setting. SymptomSolution The file size is too big when I scan a document to the network.To u c h Options, then under Resolution, decrease the output resolution. To u c h Options, then under Content, change the Color option to black and white. To u c h Options, then under Content, change the setting to Text. Text characters do not look sharp when I scan a document to the network.To u c h Options, then under Resolution, increase the output resolution. To u c h Options, then under Content, change the setting to Text. Black text is too light or disappearing.Adjust the Darkness setting. Touch the right arrow to increase the darkness setting. Change the content mode to Text. SymptomSolution The fax document takes a long time to transmit. Touch Options, then under Content, change the setting to Text, and then set the resolution to Standard. Downloaded From ManualsPrinter.com Manuals
165 Solving option problems If an option does not operate correctly after it is installed, or if it quits working: Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the problem, unplug the MFP, and check the connection between the option and MFP. Print the menu settings page, and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See Printing the menu settings page for more information. Make sure the option is selected in the software application you are using. The following table lists MFP options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative. The images on the fax I sent are not clear.Touch Options, then under Content, change the setting to Text/Photo or Photo. Increase the output resolution. Note:This will increase the amount of time required for the scan and will increase the quality of the fax output. The Caller ID is not functioning properly. Try selecting a different format from the General Fax Settings menu. Touch Caller ID. Touch FSK or DTMF. OptionAction DrawersMake sure the connection between drawers (250-sheet drawer, 500-sheet drawer, or 2000-sheet drawer) or the connection between a drawer and a duplex unit or the MFP is secure. Make sure the print media is loaded correctly. See Loading standard trays and optional trays for more details. Duplex unitMake sure the connection between the duplex unit and the MFP is secure. If the duplex unit is listed on the menu settings page, but print media jams when it enters or exits the duplex unit, the MFP and duplex unit may not be properly aligned. Make sure the duplex front access cover is securely installed. Envelope feederMake sure the connection between the envelope feeder and the MFP is secure. Make sure the Paper Size setting is correct in both the Paper menu and in the software application. Make sure the envelopes are loaded correctly. See Loading the envelope feeder for more details. Flash memory Make sure flash memory is securely connected to the MFP system board. SymptomSolution Downloaded From ManualsPrinter.com Manuals
166 Internal print serverMake sure the internal print server (also called an internal network adapter or INA) is securely connected to the MFP system board. Make sure you are using the correct cable, that it is securely connected, and the network software is correctly set up. See the drivers CD that shipped with the MFP for more details. Large capacity feeder (2000- sheet drawer)See Solving 2000-sheet drawer problems. MFP memory Make sure MFP memory is securely connected to the MFP system board. OptionAction Downloaded From ManualsPrinter.com Manuals
167 Solving 2000-sheet drawer problems ProblemSolution The elevator tray does not raise when the loading door is closed, or the elevator tray does not lower when the door is opened and the elevator button is pushed.Check the following: The MFP is properly attached to the 2000-sheet drawer. The MFP is powered on. The power cord is plugged firmly into the back of the 2000- sheet drawer. The power cord is plugged into an outlet. The outlet has power. The elevator tray lowers unexpectedly. Check to see if the MFP is out of print media or has a jam. More than one sheet of print media is fed, or a sheet is fed improperly.Remove the print media in the MFP paper path, and check the stack to ensure the print media has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded. A jam occurs. Rubber feed rollers do not turn to advance print media.Check the following: The power cord is plugged firmly into the back of the 2000- sheet drawer. The power cord is plugged into an outlet. The outlet has power. Consistent misfeeds or jams in the drawer Try the following: Flex the paper. Turn the print media over. Check the following: Drawer is properly installed. Print media is loaded correctly. Print media is not damaged. Print media meets specifications. Guides are positioned correctly for the print media size selected. Service messages A service message indicates an MFP failure that may require service. Turn the MFP off, wait about 10 seconds, and then turn the MFP on. If the error recurs, write down the error number, the problem, and a detailed description. Call for service. Downloaded From ManualsPrinter.com Manuals
168 Solving paper feed problems SymptomCauseSolution Paper frequently jams. You are using paper that does not meet the MFP specifications.Use recommended paper and other specialty media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Avoiding jams for information that can help prevent jams from occurring. You have loaded too much paper or too many envelopes.Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder. Guides in the selected tray are not set to the appropriate position for the size paper loaded.Move the guides in the tray to the correct position. The paper has absorbed moisture due to high humidity.Load paper from a fresh package. Store paper in its original wrapper until you load it. See Storing print media for more information. The pick rolls may be worn. Replace the pick rolls. See Ordering pick rollers for more information. The Paper Jam message remains after you remove the jammed paper. You have not pressed Continue or have not cleared the entire paper path.Clear the entire paper path, and then press Continue. See for more infor mation. The page that jammed does not reprint after you clear the jam. Jam Recovery in the Setup menu is set to Off.Set Jam Recovery to Auto or On. See the Menus and Messages Guide for more information. Blank pages feed into the output bin. An incorrect media type is loaded in the tray being printed from.Load the correct type media for your print job, or change the Paper Type to match the type of media loaded. See the Menus and Messages Guide for more information. Original documents misfeed in the ADF.The guides are not adjusted properly.Adjust the guides toward the media until they lightly rest against the edge of the media. The pick roller mechanism may be worn.Replace the roller mechanism. See Ordering an ADF pick mechanism for more information. Multiple pages feed into the ADF.The separator roll may be worn.Replace the separator roll. See Ordering an ADF separator roller for more information. Downloaded From ManualsPrinter.com Manuals
170 Print quality troubleshooting To help isolate print quality problems, print the “Print defects guide,” and check for repeating defects. If repeating defects appear, print the Print Quality Test Pages. Printing the print defects guide 1Touch the help icon (?). 2Touch Print Defects Guide. Printing the print quality test pages 1Turn the MFP off. 2Hold down the number 2 and number 6 keys on the numeric pad. 3Continue to hold the buttons, and turn the MFP on. Hold the buttons for about 10 seconds while the MFP is powering up, then release the buttons. The MFP enters the Configuration menu. 4Touch Print Quality Pages. 5Touch Exit Configuration Menu. The printer restarts and returns to the home page. Downloaded From ManualsPrinter.com Manuals