Lexmark X642e User Manual

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23x and 24x jams
Paper jams in these areas can occur on the incline surface of a tray or across more than one tray. To 
clear these areas:
1Open the MFP paper tray, and remove any jammed media.
2Open the duplex tray.
To remove the media, pull up.
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Open any optional trays beginning at the top, and remove any jammed media.
Pull the print media either up or down. If it does not pull easily one way, try the other way
4If you have an optional 2000-sheet feeder, open the front door, press the elevator button to 
lower the tray, remove the jam, and make sure the stack of print media is neat and aligned.CAUTION:Floor-mounted configurations require additional furniture for 
stability. You must use either a printer stand or printer base if 
using a 2000-sheet drawer. Certain other configurations also 
must have a printer stand or printer base. More information is 
available on our Lexmark Web site at www.lexmark.com/
multifunctionprinters.
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Touch Continue.
CAUTION:Floor-mounted configurations require additional furniture for 
stability. You must use either a printer stand or printer base if 
using a 2000-sheet drawer. Certain other configurations also 
must have a printer stand or printer base. More information is 
available on our Lexmark Web site at www.lexmark.com/
multifunctionprinters.
Elevator button
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200 and 201 Paper Jam Remove Cartridge
1Push the release latch, and lower the multipurpose feeder.
2Push the release latch, and open the top front cover.
3Lift and pull the print cartridge out of the MFP.
Warning:Do not touch the photoconductor drum on the underside of the cartridge. Use the 
cartridge handle whenever you are holding the cartridge.
4Place the print cartridge aside.
Note:Do not leave the cartridge exposed to light for extended periods.
Note:The print media may be covered with unfused toner, which may stain garments and 
skin.CAUTION:The inside of the MFP may be hot. Allow the MFP to cool 
before touching any internal components.
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Pull the print media up and toward you.
Warning:If the print media does not move immediately when you pull, stop pulling. You need 
to access the print media from the MFP rear door. 
6Align and reinstall the toner cartridge.
7Close the top front cover.
8Close the multipurpose feeder.CAUTION:Do not use any pointed objects to remove the paper. This 
could cause personal injury or damage to the MFP.
1
2
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Touch Continue.
202 Paper Jam Open Rear Door
1If the paper is exiting the MFP, pull the media straight out, and then touch Continue. 
Otherwise, continue with step 2.
2Open the MFP rear door.
CAUTION:The inside of the MFP may be hot. Allow the MFP to cool 
before touching any internal components.
1
2
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Remove the jammed media.
4Close the rear door.
5Touch Continue. CAUTION:Do not use any pointed objects to remove the paper. This 
could cause personal injury or damage to the MFP.
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23x Paper Jam Open Duplex Rear Door
1Open the duplex rear door.
2Remove the jammed media.
Depending on the media location, pull the media either up or down.
3Close the duplex rear door. Make sure it snaps into place.
4Touch Continue.
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Clearing ADF Jams
290, 291, 292, and 294 Scanner Jams
1Remove all original documents from the ADF.
2Open the ADF cover, and remove any jammed pages.
3Open the document cover, and remove any jammed pages.
4Open the scan unit access door, and remove any jammed pages.
5Close the scan unit access door.
6Close the ADF cover.
1234567890#1234567890#
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13
Troubleshooting
Understanding MFP messages
The MFP displays three types of messages: status messages, attendance messages, and service 
messages. Status messages provide information about the current state of the MFP. They require no 
action on your part. Attendance messages alert you to MFP problems that require your intervention. 
Service messages also alert you to problems that require intervention. However, the MFP will stop 
printing and the errors are non-recoverable. It may be possible to power the MFP off and back on to 
temporarily recover from the service message error condition. For more information about MFP 
messages, see the Menus and Messages Guide on the drivers CD.
If you receive the following message, see Ordering a print cartridge.
Online technical support
Technical support is available on our Lexmark Web site at www.lexmark.com.
Checking an unresponsive MFP
If the MFP is not responding, first make sure:
The power cord is plugged into the MFP and a properly grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
MessageAction
42.xy Cartridge region mismatch
Note:x = the MFP region, y = the 
cartridge regionInstall the correct cartridge for the MFP region.
Region codes are:
MFP regionCartridge regionLocation
REGCDW0 Worldwide
REGCDA1 USA and Canada
REGCDE2 EMEA
REGCDR 3 Asia Pacific Region
REGCDL 4 Latin America
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