Lexmark X204n User Manual

							VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail
and the printer to answer calls, you may want to consider adding a second telephone line for the printer.
THE PRINTER MEMORY MAY BE FULL
1Dial the fax number.
2Scan the original document one page at a time.
Can send but not receive faxes
These are possible solutions. Try one or more of the following:
CHECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
CHECK THE RING COUNT DELAY SETTINGS
The ring count delay sets the number of times the phone line rings before the printer answers. If you have extension
phones on the same line as the printer, or subscribe to the telephone companys Distinctive Ring service, then keep
the Ring Delay setting at 4.
1Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
address in the TCP/IP section.
2Click Settings.
3Click Fax Settings.
4Click Analog Fax Setup.
5In the Rings to Answer box, enter the number of times you want the phone to ring before answering.
6Click Submit.
THE TONER MAY BE LOW
88 Cartridge low appears when the toner is low.
Can receive but not send faxes
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS IN FAX MODE
From the printer control panel, press the Fax button to put the printer in Fax mode.
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							MAKE SURE THE DOCUMENT IS LOADED PROPERLY
Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left
corner.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY
Check to make sure the shortcut number has been programmed for the number that you want to dial.
As an alternative, dial the telephone number manually.
Received fax has poor print quality
These are possible solutions. Try one or more of the following:
RESEND THE DOCUMENT
Ask the person who sent you the fax to:
Check that the quality of the original document is satisfactory.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Increase the fax scan resolution, if possible.
THE TONER MAY BE LOW
When 88 Cartridge low appears or when you experience faded print, replace the cartridge.
MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH
Decrease the incoming fax transmission speed:
1Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
address in the TCP/IP section.
2Click Settings.
3Click Fax Settings.
4Click Analog Fax Setup.
5In the Max Speed box, select a lower speed.
6Click Submit.
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							Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
CHECK THE PAPER
Use recommended paper and other specialty media. For more information, see “Paper and specialty media
guidelines” on page 38.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY OR MANUAL FEEDER
In the paper tray, make sure the stack of paper you load does not exceed the maximum stack height indicated in the
tray. In the manual feeder, do not load more than a single sheet of paper at a time.
CHECK THE GUIDES
Move the guides in the paper tray to the correct positions for the paper size loaded.
THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press .
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or
replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1Turn the printer off.
2Load paper.
3From the printer control panel, hold down  and the right arrow button while turning the printer on.
4Release the buttons when CONFIG MENU appears.
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							5Press the arrow buttons until Prt Quality Pgs appears, and then press .
The print quality test pages print.
6Press the arrow buttons until Exit Config Menu appears, and then press .
Resetting the Printer appears briefly, and then Ready appears.
Blank pages
These are possible solutions. Try one or more of the following:
PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE OR PHOTOCONDUCTOR KIT
1Remove the toner cartridge and photoconductor kit.
2Remove any remaining packing material.
3Reinstall the toner cartridge and photoconductor kit.
THE TONER MAY BE LOW
When 88 Cartridge low appears, order a new toner cartridge.
If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
Characters have jagged or uneven edges
If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the
software program.
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							Clipped images
These are possible solutions. Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Size setting from the Paper menu.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
Gray background
ABCDE
ABCDE ABCDE
CHECK THE TONER DARKNESS SETTING
Select a lighter Toner Darkness setting:
From the printer control panel, change the setting from the Quality menu.
For Windows users, change the setting from Print Properties.
For Macintosh users, change the setting from the Print dialog.
Ghost images
ABCDEABCDEABCDE ABCDE
ABCDE
ABCDE
These are possible solutions. Try one or more of the following:
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							THE PHOTOCONDUCTOR KIT IS DEFECTIVE
Replace the photoconductor kit.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Incorrect margins
ABCD
ABCD
ABCD
These are possible solutions. Try one or more of the following:
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Size setting from the Paper menu.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
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							Paper curl
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Print is too dark
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS SETTINGS
The Toner Darkness setting is too dark.
From the printer control panel, change this setting from the Quality menu.
For Windows users, change this setting from Print Properties.
For Macintosh users, change this setting from the Print dialog and pop‑up menus.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER
Avoid textured paper with rough finishes.
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							CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
Print is too light
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS SETTINGS
The Toner Darkness setting is too light.
From the printer control panel, change this setting from the Quality menu.
For Windows users, change this setting from Print Properties.
For Macintosh users, change this setting from the Print dialog and pop‑up menus.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER
Avoid textured paper with rough finishes.
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							CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
THE TONER MAY BE LOW
When 88 Cartridge is low appears, replace the toner cartridge.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
Skewed print
These are possible solutions. Try one or more of the following:
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER
Make sure you are using paper that meets the printer specifications.
Solid black or white streaks appear on transparencies or paper
These are possible solutions. Try one or more of the following:
MAKE SURE THE FILL PATTERN IS CORRECT
If the fill pattern is incorrect, choose a different fill pattern from your software program.
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							CHECK THE PAPER TYPE
Try a different type of paper.
For transparencies, use only ones recommended by the printer manufacturer.
Make sure the Paper Type setting matches what is loaded in the tray or feeder.
Make sure the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or
feeder.
MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE
Remove the toner cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Replace the used toner cartridge with a new one.
CLEAN THE ADF AND SCANNER GLASS
If you are using the ADF and vertical black or white lines appear, then clean the ADF glass.
Streaked horizontal lines
ABCDE
ABCDE
ABCDE
These are possible solutions. Try one or more of the following:
THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE
From Print Properties, the Print dialog, or the printer control panel, select another paper source for the job.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
MAKE SURE THE PAPER PATH IS CLEAR
Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clear any paper you see.
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