Key System U.S. Atlas Avm Jr Installation Programming Instruction Manual

							 DTMF Programming  
Atlas AVM JR. Installation and Programming Manual 3-17 3.7.2 Programming Script Messages 
You can program each script message separately.  The programming command 
format for script messages is: * + Command Code + XX + B + YY + # Where: 
· 
Command Code defines the action that should be taken when B is pressed 
during playback of script message XX. 
· 
XX refers to one of 25 script message numbers. 
· 
B refers to the digit dialed by the caller during playback of script message XX 
or at the end of the message.  B can be 0-9 or * (for end of message). 
· 
YY refers to the destination, which can be an extension, mailbox or another 
script message. 
IMPORTANT: Do not define the Operator ID digit on script messages. 
Table 3-1 describes how to define the operator ID digit which is 
then automatically reserved on all script messages. 
The command codes used to build the Automated Attendant Script Menu are 
presented on the following pages.  You can program one of the following actions 
for each script message: 
· 
Play another script message 
· 
Return to the opening menu 
· 
Transfer the call to an extension 
· 
Transfer the call to the operator 
· 
Transfer the call to a mailbox 
· 
Disconnect the line 
· 
Leave a message in a mailbox 
· 
Retrieve messages from a mailbox 
· 
Directly dial an extension 
· 
Directly transfer a call to a mailbox  
						

							DTMF Programming  
3-18 Atlas AVM JR. Installation and Programming Manual · 
Place a call on hold 
· 
Blind Transfer to the busy extension 
Technicians and System Administrators should program the script messages 
according to the application. 
3.7.2.1 Programming the EOM Timeout for Each Script 
Sets the EOM timeout period for each script individually.  This is the amount of 
time to wait after playing the script message before processing the EOM option. 
Command:  *105 + XX + Y + # 
  Where: 
  XX = Script number 
  Y = Timeout in seconds 
Example 1: *105 05 6 # 
 The AVM JR sets the EOM timeout to 6 seconds for script message 05. 
3.7.2.2 Play Another Script Message 
Build sub-menus by transferring the caller from one script message to another 
when the caller dials a certain digit. 
Command: *110 + XX + B + YY + # 
Example: *110 00 3 02 # 
The AVM JR. plays script message 02 when “3” is dialed during 
playback of script message 00. 
Note: Make sure to record any script message you use. 
3.7.2.3 Select Opening Script 
Selects the opening script message for individual ports.  This allows you to have 
different greetings for different ports.  
						

							 DTMF Programming  
Atlas AVM JR. Installation and Programming Manual 3-19 Command: *112 + XX + YY + Z + # 
  Where: 
  XX = Default script number 00,10,15 or 20 
  YY = Replacement script number 00-20 
  Z = Port Number 1-4 
3.7.2.4 Return to the Opening Menu 
Transfers the caller to the opening main menu.  Used mainly by Busy and No-
Answer script messages (21-24), where the caller is given the option to return to 
the main menu.  The caller is transferred to script 00 in Day mode, script 10 in 
Night mode, script 15 in Break mode and script 20 in Holiday mode. 
Command: *115 + XX + B # 
Example: *115 21 5 # 
The AVM JR. plays the opening menu when “5” is dialed during 
playback of script message 21. 
3.7.2.5 Transfer the Call to an Extension 
Transfers the caller to an extension or department (hunt group). 
The designated extension number may contain up to 4 digits and does not have to 
be in the range of legal extensions. 
Command: *120 + XX + B + extension number + # 
Example 1: *120 05 3 123# 
The AVM JR. transfers the call to extension 123 when “3” is dialed 
during playback of script message 05. 
Example 2: *120 00 * 782 # 
The AVM JR. transfers the call to hunt group 2 at the end of script 
message 00.  
						

							DTMF Programming  
3-20 Atlas AVM JR. Installation and Programming Manual 3.7.2.6 Transfer the Call to the Operator at the End of the Script 
Message  (If nothing is dialed by the caller) 
Transfers the call to the operator at the end of the script message.  The operator 
extension is defined in Table 3-1 (codes *360 and *361). 
The AVM JR. transfers the call in supervised, semi-supervised or non-supervised 
mode depending on code *351 (see Section 3.7.5). 
Command: *125 + XX + # 
Example: *125 00 #. 
The AVM JR. transfers the call to the operator at the end of script 
message 00. 
3.7.2.7 Transfer the Call to a Mailbox 
Transfers the caller to a specific mailbox number.  The mailbox must be defined 
(see Section 3.6.1). 
Command: *130 + XX + B+ Mailbox number + # 
Example: *130 01 5 152 # 
Transfers the call to mailbox 152 when “5” is dialed during playback 
of script message 01. 
3.7.2.8 Disconnect the Line 
Disconnects the call at the end of the script message or if the caller dialed the 
disconnect digit during playback. 
This command may or may not include the following system message: 
“Thank you and good-bye.” 
Command: *140 + XX + *+Z+# 
Where: 
Z = 0; means disconnect the line with no message. 
Z = 1; means disconnect the line with the above system message  
						

							 DTMF Programming  
Atlas AVM JR. Installation and Programming Manual 3-21 Example: *140 10 * 1 # 
The AVM JR. plays the disconnection message and then disconnects 
the call at the end of script message 10. 
3.7.2.9 Leave a Message in a Mailbox 
Initiates the procedure for leaving a message in a mailbox.  This can be used either 
during a greeting or in script messages 21, 23 and 25.  When used during a 
greeting the user will be able to dial B+XX and then press TRF to send the caller 
directly into a mailbox.  When used during script messages 21, 23 and 25 the 
system will put the caller into the mailbox that the call was for. 
Command: *150 + XX + B + # 
Example: *150 00 8 # 
The AVM JR. asks for a mailbox number when “8” is dialed during 
playback of script message 00.  After dialing the requested mailbox 
number, the caller hears the mailbox greeting and can leave a message. 
3.7.2.10 Retrieve Messages from a Mailbox 
Initiates the procedure for retrieving messages from a mailbox. 
Command: *160 + XX + B + # 
Example: *160 00 9 # 
The AVM JR. asks for a mailbox number and password when “9” is 
dialed during playback of script message 00.  After dialing the 
requested mailbox number and password, the mailbox owner can 
retrieve his messages and access the user menu to record a personal 
greeting, change his password, etc. 
3.7.2.11 Directly Dial an Extension 
Enables the caller to dial an extension directly by programming the first digit of 
the extension.  When a caller dials the first digit of an extension during playback 
of a script message, the AVM JR. stops the message and waits for the rest of the 
digits of the extension.  The number of digits in an extension is defined by code 
*300 in Table 3-1.  You can enter up to four different digits.  
						

							DTMF Programming  
3-22 Atlas AVM JR. Installation and Programming Manual Note: You must program this option to enable the voicemail to transfer calls to 
extensions in the system. 
Command: *170 + XX + first digit(s) + # 
Example 1: *170 00 2 # 
The AVM JR. waits for the rest of the extension number when “2” is 
dialed during playback of script message 00.  After the caller dials the 
rest of the extension number, the AVM JR. transfers the call to the 
extension. 
Example 2: *170 00 2 4 # 
Same as Example 1, except the extension number starts with 2 or 4 
(for extension numbers 2XX and 4XX). 
3.7.2.12 Directly Transfer a Call to a Mailbox 
Transfers the call directly to a mailbox number on the opening greeting script 
message only.  This feature is similar to directly dialing an extension, except the 
call is transferred directly to a mailbox.  This feature is used to place a caller 
directly into the mailbox of someone who may be out of the office or unavailable 
to take the call.  You can enter up to four different digits. 
Note: Do not confuse this with *150.  This option would be used (for example) if 
you had a live operator answering and transferring calls and then asking the 
caller if they want to leave a message.  
Note:  This option will not work if *170 is programmed for the same digit entry in 
the same script message.  
Command: *175 + XX + first digit(s) + # 
Example 1: *175 00 2 # 
The AVM JR. waits for the rest of the mailbox number when “2” is 
dialed during playback of script message 00.  After the caller dials the 
rest of the mailbox number, the AVM JR. transfers the call to the 
mailbox. 
Example 2: *175 00 2 4 # 
Same as Example 1, except the mailbox number starts with 2 or 4.  
						

							 DTMF Programming  
Atlas AVM JR. Installation and Programming Manual 3-23 3.7.2.13 Place a Call on Hold 
Gives the caller the option to remain on hold.  Valid only for script messages 21-
22, which are reserved for the extension Busy menus. 
Command: *180 + XX + B +# 
Example: *180 21 3 # 
The AVM JR. places the call on hold for 10 seconds before trying to 
transfer the call again when “3” is dialed during playback of script 
message 21.  
3.7.2.14 Blind Transfer to a Busy Extension 
Transfers a call in blind mode to a busy extension.  Valid only for script messages 
21-22, which are reserved for the extension’s Busy menus. 
Command: *185 + XX + B + # 
Example: *185 21 5 # 
The AVM JR. immediately tries to transfer the call again when “5” is 
dialed during playback of script message 21.  
Note: Both Place a Call on Hold and Blind Transfer to a Busy Extension are used 
to transfer calls to a busy extension.  Place a Call on Hold retries every 10 
seconds to transfer the call until the extension is available.  Blind Transfer 
to a Busy Extension transfers the call immediately and unconditionally to 
the busy extension. 
3.7.3 Directory Listing Programming 
The directory-listing feature (Dial By Name) allows calls to be transferred to 
proper extensions based on recorded names and codes of mailbox owners.  The 
directory listing parameters are set through the commands explained in the 
following paragraphs 
3.7.3.1 Directory listing format 
Changes the format of the directory listing.  The AVM JR supports two directory-
listing formats.  
						

							DTMF Programming  
3-24 Atlas AVM JR. Installation and Programming Manual Command: *011 + X 
Where: 
X = 0; List according to the last name (Default) 
X = 1; List according to the first name 
3.7.3.2 Transfer to the directory listing 
Transfer the call to the directory listing. 
Command: *111 + XX + B + # 
Where: 
XX = Script Number 
Example: *111 00 5 # 
Play the directory listing when “5” is dialed during playback of script message 
00. 
3.7.4 Reset Script Message Programming to Default 
Resets a complete script message or only one entry (see Section 3.7.2) Does not 
delete the recorded script message.  
Resetting a Complete Script Message 
Command: *190 + XX + # 
Example: *190 03 # 
Resets script message 03 to its default values.  
Resetting One Entry in a Script Message 
Command: *190 + XX + B + # 
Example: *190 02 5 # 
Resets entry 5 in script message 02 to its default value.  
						

							 DTMF Programming  
Atlas AVM JR. Installation and Programming Manual 3-25 Default Values 
· 
0-9. If a caller dials a digit that has not been programmed (or set to default) 
during playback of a script message, the AVM JR. plays “This entry is not 
supported” and repeats the script message. 
· 
If the caller dials the Operator ID code, the call is forwarded to the operator 
extension regardless of script message programming.  
· 
At the end of a script message.  If the caller does not dial a number during 
playback of a script message, AVM JR. disconnects the call at the end of the 
message, unless otherwise programmed. 
3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers 
Transfer to an extension may be supervised, semi-supervised or non-supervised.  
In the supervised mode, the AVM JR. checks for Busy and No-Answer conditions.  
In the semi-supervised mode, the AVM JR. only checks for a Busy condition.  
In the non-supervised mode, the AVM JR. transfers the call to the extension 
without checking for a Busy or No-Answer condition. 
The AVM JR is configured to detect Answer, Busy and Do Not Disturb conditions 
by recognizing and analyzing the Call Progress tones sent by the KSU.  
The AVM JR. distinguishes between two types of transfers: 
· 
Transfer to operator 
· 
Transfer to the rest of the extensions 
Table 3-8 explains how to program supervised, semi-supervised and  
non-supervised transfers to the operator and to the rest of the extensions.  
						

							DTMF Programming  
3-26 Atlas AVM JR. Installation and Programming Manual Table 3-8 Commands to Program the Transfer Modes OPERATION COMMAND DEFAULT Transfer mode to all 
extensions *350 + X + Y 
where 
X = 1; All extensions except the operator  
X = 2; Operator extension only 
Y = 0; Non Supervised 
Y = 1; Supervised Mode 
Y = 2; Semi Supervised Mode Non Supervised 3.7.5.1 Detecting a Busy Extension 
If the AVM JR. detects a busy extension, it performs a Recall-from-Busy and by 
default plays system message 96 (if the extension has a mailbox) or 103 (if the 
extension does not have a mailbox).  Refer to Section 3.7.5.3 for information on 
changing the default system messages. 
3.7.5.2 Detecting a No Answer from an Extension 
If the AVM JR. does not detect an answer from the extension, it performs a Recall-
from-No-Answer and by default plays system message 97 (if the extension has a 
mailbox) or 104 (if it does not have a mailbox).  Refer to Section 3.7.5.3 for 
information on changing the default system messages. 
3.7.5.3 Changing the Busy and No Answer Menus 
System messages 96, 97, 103, and 104 are default messages.  The System 
Administrator can replace the system messages with script messages as follows: 
· 
System message 96 (Busy and the extension has a mailbox) is replaced by 
script message 21. 
· 
System message 103 (Busy and the extension does not have a mailbox) is 
replaced by script message 22. 
· 
System message 97 (No-Answer and the extension has a mailbox) is replaced 
by script message 23. 
· 
System message 104 (No-Answer and the extension does not have a mailbox) 
is replaced by script message 24.