Key System U.S. Atlas Avm Jr Installation Programming Instruction Manual

							 Atlas AVM JR. 
Installation and Programming Manual 
   
  
						

							Introduction  
II Atlas AVM JR. Installation and Programming Manual Legal Notice 
Key System US provides this document as is, with no representations or warranties, either explicit 
or implied, including but not limited to the implied warranties of merchantability, title, or fitness for a 
particular purpose. 
Key System US reserves the right to make changes in product software, hardware, or documentation 
at any time, with no obligation to inform any persons or entities of such changes. Every attempt has 
been made to ensure the accuracy of this document. However, Key System US assumes no 
responsibility for any losses, whether electronic, financial, or other, that might accrue from 
inadvertent inaccuracies that the software or documentation might contain. 
Some states or jurisdictions do not allow disclaimer of explicit or implicit warranties in certain 
situations. Therefore, this statement might not apply to you. 
Copyright © 2000. Key System US. All rights under copyright reserved. 
The AVM JR. engine is covered by patent pending and copyright protection. 
The contents of this document may not be duplicated by any means, whether electronic, graphic, or 
mechanical, including, but not limited to, photocopying, recording, taping, or information recording 
and retrieval systems, for any purpose but the original purchasers personal use, without prior written 
permission of Key System US. 
Trademark Information 
AVM JR., Key System US, and Atlas IIE are trademarks of KS Telecom Inc. 
All other trademarks are the property of their respective owners. 
 
Software Version 
This manual is for AVMJR software version 4.xx released April 1, 2000 
Documentation release April 1, 2000 
 
 
            
Key System US 
4910 Dyer Blvd., West Palm Beach, Florida 33407  
						

							 Introduction  
Atlas AVM JR. Installation and Programming Manual III  
Table Of Contents 
Table Of Contents......................................................................................................................III 
1. INTRODUCTION..............................................................................................................1-1 
1.1 FEATURES AND SERVICES..............................................................................................1-2 
1.1.1 System Features....................................................................................................1-2 
1.1.2 Automated Attendant Features.............................................................................1-3 
1.1.3 Voice Mail Features.............................................................................................1-5 
1.2 ABOUT THIS MANUAL...................................................................................................1-7 
2. DESCRIPTION AND INSTALLATION.........................................................................2-1 
2.1 BASE SYSTEM...............................................................................................................2-2 
2.2 PHYSICAL DESCRIPTION................................................................................................2-2 
2.2.1 Side Panel.............................................................................................................2-3 
2.2.2 Front Panel...........................................................................................................2-3 
2.3 INSTALLATION...............................................................................................................2-4 
2.3.1 Unpacking............................................................................................................2-4 
2.3.2 Installing the AVM JR..........................................................................................2-5 
2.3.3 Expanding the System...........................................................................................2-7 
2.4 SPECIFICATIONS...........................................................................................................2-10 
3. DTMF PROGRAMMING.................................................................................................3-1 
3.1 ENTERING AND EXITING THE PROGRAMMING MODE.....................................................3-1 
3.2 FIRST TIME PROGRAMMING CHECKLIST........................................................................3-2 
3.3 DEFINING KSU PARAMETERS.......................................................................................3-2 
3.4 SETTING THE TIME AND DATE.......................................................................................3-8 
3.5 PROGRAMMING THE OPERATIONAL MODE....................................................................3-8 
3.6 PROGRAMMING THE VOICE MAIL................................................................................3-11 
3.6.1 Creating Mailboxes............................................................................................3-11 
3.6.2 Creating Mailbox Groups...................................................................................3-12 
3.6.3 Notification.........................................................................................................3-13 
3.7 PROGRAMMING THE AUTOMATED ATTENDANT SCRIPT MENU....................................3-16 
3.7.1 Recording Script Messages................................................................................3-16 
3.7.2 Programming Script Messages...........................................................................3-17 
3.7.3 Directory Listing Programming.........................................................................3-23 
3.7.4 Reset Script Message Programming to Default..................................................3-24 
3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers............................3-25 
3.8 ADDITIONAL FEATURES...............................................................................................3-27 
3.8.1 Changing Passwords..........................................................................................3-27 
3.8.2 Activate Force Reorganize.................................................................................3-28 
3.8.3 Changing to/from Day Light Saving Time..........................................................3-28 
3.8.4 Changing the Operational Mode........................................................................3-29  
						

							Introduction  
IV Atlas AVM JR. Installation and Programming Manual 3.8.5 Playing a System Message..................................................................................3-29 
3.8.6 Listening to the Software Version Number.........................................................3-29 
3.8.7 Listening to the System Time and Date...............................................................3-29 
3.8.8 Resetting the System...........................................................................................3-30 
3.8.9 Adjusting Recording Length...............................................................................3-30 
4. PROGRAMMING BY COMPUTER...............................................................................4-1 
4.1 CONNECTING THE COMPUTER TO THE AVM JR............................................................4-1 
4.2 SYSTEM REQUIREMENTS...............................................................................................4-2 
4.3 INSTALLING THE VUP...................................................................................................4-3 
4.4 STARTING VUP.............................................................................................................4-3 
4.5 DEFINING THE AVM JR. PARAMETERS.........................................................................4-5 
4.5.1 Defining PBX Parameters....................................................................................4-5 
4.5.2 Defining System Parameters................................................................................4-9 
4.6 PROGRAMMING THE VOICE MAIL................................................................................4-11 
4.6.1 Viewing the Mailbox List....................................................................................4-11 
4.6.2 Creating Mailboxes............................................................................................4-12 
4.6.3 Changing the Parameters of an Existing Mailbox.............................................4-14 
4.6.4 Deleting an Existing Mailbox.............................................................................4-15 
4.6.5 Organizing Mailbox Groups...............................................................................4-15 
4.6.6 Setting Notification Parameters.........................................................................4-17 
4.7 PROGRAMMING THE AUTOMATED ATTENDANT...........................................................4-18 
4.7.1 To program a script message.............................................................................4-18 
4.7.2 Setting Up Different Script Menus Per Port.......................................................4-20 
4.8 SETTING THE TIME, DATE AND OPERATION MODE......................................................4-22 
4.8.1 Setting up Auto Mode.........................................................................................4-23 
4.9 WORKING WITH CONFIGURATION FILES......................................................................4-26 
4.10 DOWNLOADING DATA TO THE AVM JR......................................................................4-26 
4.11 VIEWING STATISTICAL INFORMATION STORED IN THE AVM JR. DATABASE...............4-27 
4.12 PRINTING REPORTS......................................................................................................4-27 
4.13 SAVING REPORTS........................................................................................................4-28 
4.14 GETTING HELP............................................................................................................4-28 
4.15 CLOSING THE VUP......................................................................................................4-28 
5. USER OPERATING INSTRUCTIONS...........................................................................5-1 
5.1 INTRODUCTION..............................................................................................................5-1 
5.2 USER’S MAIN MENU.....................................................................................................5-1 
5.3 RETRIEVE MESSAGE MENU...........................................................................................5-1 
5.4 MAILBOX PARAMETERS................................................................................................5-2 
5.4.1 Record Greeting...................................................................................................5-3 
5.4.2 Record Name........................................................................................................5-3 
5.4.3 Directory Listing..................................................................................................5-3 
5.4.4 Change Password.................................................................................................5-4 
5.4.5 External Notification............................................................................................5-4 
5.4.6 Pager Notification................................................................................................5-5  
						

							 Introduction  
Atlas AVM JR. Installation and Programming Manual V 5.4.7 Return to Previous Menu......................................................................................5-6 
5.5 SEND MESSAGE.............................................................................................................5-6 
5.6 RETURN TO AUTO ATTENDANT.....................................................................................5-6 
5.7 QUICK REFERENCE GUIDE.............................................................................................5-7 
6. TROUBLESHOOTING.....................................................................................................6-1 
7. APPENDIX A.....................................................................................................................7-1 
8. APPENDIX B......................................................................................................................8-1 
9. APPENDIX C.....................................................................................................................9-1 
10. APPENDIX D...............................................................................................................10-1 
SMDR E.................................................................................................................................10-1 
SMDR-64/256........................................................................................................................10-2 
SMDR-U (KDX-500).............................................................................................................10-3 
11. APPENDIX E................................................................................................................11-1 
E.1 KSX-32/64/128/256 DETAILED PROGRAMMING.........................................................11-1 
E.1.1 Programming Voicemail Ports...........................................................................11-1 
E.1.2 Programming the Station Group........................................................................11-1 
E.1.3 Programming Direct Ring..................................................................................11-2 
E.1.4  Programming Delayed Ringing..........................................................................11-3 
E.2 KDX-500 DETAILED PROGRAMMING..........................................................................11-4 
E.2.1 Programming Voicemail Ports...........................................................................11-4 
E.2.2 Programming the Station Hunt Group...............................................................11-4 
E.2.3 Programming Direct Ringing.............................................................................11-5 
E.2.4  Programming Delayed Ringing..........................................................................11-6 
 
Table of Figures 
FIGURE 1-1 GENERAL VIEW..........................................................................................................1-1 
FIGURE 2-1   OPTIONS FOR UPGRADING THE BASE SYSTEM..........................................................2-2 
FIGURE 2-2   SIDE PANEL..............................................................................................................2-3 
FIGURE 2-3 LEDS ON THE FRONT PANEL.....................................................................................2-3 
FIGURE 2-4 ANALOG LINE CONNECTIONS.....................................................................................2-5 
FIGURE 2-5 SYSTEM INSTALLATION..............................................................................................2-7 
FIGURE 4-1 RS-232 CABLE CONNECTION.....................................................................................4-2 
FIGURE 4-2 VUP MAIN SCREEN...................................................................................................4-4 
FIGURE 4-3 PBX PARAMETERS EXTENSION SCREEN....................................................................4-6 
FIGURE 4-4 PBX PARAMETERS CALL TRANSFER SCREEN............................................................4-7 
FIGURE 4-5-5 PBX PARAMETERS SUPERVISION SCREEN..............................................................4-8 
FIGURE 4-6 SYSTEM PARAMETERS DIALOG BOX........................................................................4-10 
FIGURE 4-7LIST OF MAILBOXES DIALOG BOX.............................................................................4-12  
						

							Introduction  
VI Atlas AVM JR. Installation and Programming Manual FIGURE 4-8 NEW MAILBOX DIALOG BOX....................................................................................4-13 
FIGURE 4-9 GROUP OF MAILBOXES DIALOG BOX........................................................................4-16 
FIGURE 4-10 NOTIFICATION PARAMETERS DIALOG BOX.............................................................4-17 
FIGURE 4-11 AUTO ATTENDANT SCRIPT MENU DIALOG BOX.....................................................4-19 
FIGURE 4-12 SCRIPT OPENING SCREEN.......................................................................................4-21 
FIGURE 4-13 DATE & TIME DIALOG BOX...................................................................................4-22 
FIGURE 4-14 AUTO MODE SCHEDULE.........................................................................................4-24 
FIGURE 4-15 HOLIDAY SCHEDULE SCREEN.................................................................................4-25 
FIGURE 10-1 SMDR-E DIAGRAM...............................................................................................10-2 
FIGURE 10-2 KSX 64/256 SMDR...............................................................................................10-3 
FIGURE 10-3 KDX-500 SMDR DIP SWITCHES...........................................................................10-4 
FIGURE 10-4 KDX-500 SIDE CONNECTIONS...............................................................................10-4 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
						

							 Atlas AVM JR. Installation and Programming Manual 1-1  1. INTRODUCTION  
The AVM JR. is a small stand-alone Voice Mail/Automated Attendant system for 
organizations that have between eight and eighty employees.  Developed by KS 
Telecom, a leader in the field of Telephone Equipment and Voice Processing 
Systems.  The AVM JR. incorporates state of the art technology, including DSP, 
flash memory and SMT production. 
Figure 1-1 General View 
The AVM JR. is available in two or four port versions.  It features 128 mailboxes 
and provides from 2 hours and 40 minutes to up to 8 hours recording time. 
The AVM JR. is designed to be integrated with all Key System US KSUs through 
single line ports for voice and using the RS-232 serial port for SMDI integration.  
The system administrator can program the AVM JR. by computer using the 
Voicemail Utility Program (VUP) or by touch-tone telephone.  
						

							Introduction  
1-2 Atlas AVM JR. Installation and Programming Manual Installing the AVM JR. is quick and easy.  Just mount it on a wall next to the KSU 
and connect it to the single line ports, the SMDR serial port, and the main power 
supply with an external power adapter.  
The AVM JRs voice mail system is ready for use immediately after the system 
administrator completes a short procedure that includes setting up mailboxes, 
notification type, system schedules and opening greetings.  Each mailbox owner 
can then set up his own personal mailbox parameters. 
1.1 1.1   Features and Services Features and Services   
The AVM JR. is a powerful voice mail system at an affordable price.  It contains 
most of the useful features and services provided by PC-based systems but at a 
lower cost.  The JRs features can be divided into three groups: 
· 
System 
· 
Automated Attendant 
· 
Voice Mail 
1.1.1 System Features 
· 
Configuration 
 The AVM JR. comes with two ports and two hours and forty minutes of 
recording time.  The system administrator can upgrade the AVM JR. by: 
- 
Adding a two port expansion card to the motherboard to provide four ports 
- 
Inserting a memory card with two hours and forty minutes of storage space 
to increase the total storage capacity to five hours and twenty minutes 
- 
Inserting a memory card with five hours and twenty minutes of storage 
space to increase the total storage capacity to eight hours 
· 
Programming 
 The system administrator can program the AVM JR. by: 
- 
Touch-tone telephone using DTMF tones 
- 
Computer using the Voicemail Utility Program, a Windows-based 
proprietary program developed by Key System US.  The installer should 
save a file containing the parameters set in each installation.  
						

							 Introduction  
Atlas AVM JR. Installation and Programming Manual 1-3 · 
Integration with your PBX 
- 
The AVM JR. integrates with the KSU through the SMDR RS-232 port 
using SMDI signaling 
· 
Message Notification 
 The AVM JR. automatically notifies the mailbox owner of new messages in 
different ways according to the system configuration.  Notification may be 
local (to an extension) or remote (to a telephone at a remote location, a cellular 
telephone or a pager). 
· 
Security Passwords 
 The AVM JR. supports three types of passwords, each with four digits: 
- 
System Administrator.  Gives access to all data stored in the AVM JR.. 
- 
Operator.  Gives access to the operating modes. 
- 
Mailbox.  Gives access to individual mailboxes.  The mailbox owner can 
change the password any time. 
1.1.2 Automated Attendant Features 
The AVM JR.’s automated attendant answers incoming calls and, through a series 
of recorded menus and telephone directories, helps the callers reach the desired 
extensions. 
· 
Opening Greeting 
 The AVM JR. plays a pre-recorded greeting to callers.  The opening greeting 
usually includes the organization’s name, how to reach an extension, 
department or operator, how to leave a message and how to access a directory. 
 During the greeting, callers can access a department by dialing a single digit, 
dialing the extension number or holding for assistance. 
· 
Operating Modes 
 Depending on the time and the system schedule, the AVM JR. answers 
external calls with one of four opening greetings:  
						

							Introduction  
1-4 Atlas AVM JR. Installation and Programming Manual   
- 
Day Mode 
 During normal business hours, the AVM JR. answers calls with a pre-
recorded daytime greeting.  The daytime greeting enables the caller to 
reach a requested extension, mailbox, department, directory or operator. 
- 
Night Mode 
 During non-working hours, the AVM JR. answers calls with a pre-
recorded nighttime greeting that enables the caller to leave a message in a 
requested mailbox. 
- 
Holiday Mode 
 During holidays, the AVM JR. answers calls with a special greeting that 
enables the caller to leave a message in a specific mailbox or in the 
operator’s mailbox.  The holiday mode can be activated by the operator 
(password protected). 
- 
Break Mode 
 The system administrator can program part of the day mode as break time.  
During break time, the AVM JR. answers calls with a special greeting that 
enables the caller to leave a message in a specific mailbox or in the 
operator’s mailbox. 
· 
System Schedules (Auto-Mode) 
 If your organization has operating hours that vary from day to day, the system 
administrator can define the daily operating schedules on a weekly basis, 
including daytime, nighttime and break time hours.  When the Auto mode is 
activated, the AVM JR. automatically switches between the day, night and break 
modes according to your pre-defined schedule. 
 The operator can override the pre-defined system schedule and switch 
manually to day, night, break, or holiday mode using a password. 
· 
Fax Detection 
 If the AVM JR. detects a fax tone (CNG) during the opening greeting, it 
automatically transfers the call to the pre-defined fax extension.