Key System U.S. Atlas Avm Jr Installation Programming Instruction Manual

							 Introduction  
Atlas AVM JR. Installation and Programming Manual 1-5 · 
Directory 
 The system administrator can set up a directory containing the names and 
extensions of all the organization’s employees.  A caller can access this 
directory by following instructions during the opening greeting. 
· 
Call Transfer 
 The system administrator can program the AVM JR. to detect the Call 
Progress tones sent by the KSU and transfer the calls to extensions in one of 
the following modes: 
- 
Non-Supervised.  The AVM JR. transfers the call immediately without 
verifying the status of the extension. 
- 
Supervised.  The AVM JR. checks for a busy or answer signal before 
transferring the call to the extension. 
- 
Semi-Supervised.  The AVM JR. only checks for a busy signal before 
transferring the call to the extension. 
· 
Answering on the First Ring 
 To avoid delays, the system administrator can set up the AVM JR. on each 
individual port to answer incoming calls on the first ring. 
· 
Script Menus 
 The AVM JR. supports up to 25 script menus.  A script menu is a recorded 
announcement that can accept a digit entry (0-9) during playback.  Based on 
the digit entered, the AVM JR. can take one of the following actions: 
- 
Transfer the call to another script menu 
- 
Transfer the call to an extension or hunt group 
- 
Transfer the call to a mailbox or a mailbox group 
- 
Retrieve messages from a mailbox 
- 
Disconnect the line 
1.1.3 Voice Mail Features 
The AVM JR.’s Voice Mail system enables a caller to leave in any mailbox a 
message recorded in his own voice.  The mailbox owner can access his mailbox at 
any time from any touch-tone telephone and listen to his messages.  He can also 
modify his mailbox parameters.  
						

							Introduction  
1-6 Atlas AVM JR. Installation and Programming Manual · 
Real/Virtual Mailboxes 
 The AVM JR. supports up to 128 real and/or virtual mailboxes.  A real 
mailbox is associated with a telephone extension.  A virtual mailbox is not 
associated with a telephone extension. 
· 
Personalized Mailboxes 
 Each mailbox owner can personalize his mailbox by recording a personal 
greeting, assigning a personal password to the mailbox and setting optional 
parameters. 
· 
Personal Greeting 
 Each mailbox owner can record or change his personal greeting at any time 
from any touch-tone telephone.  Callers first hear the personal greeting of the 
called extension and then can leave a message. 
· 
Day and Time Stamp 
 The system administrator can program the AVM JR. to indicate at the start of 
each message the day and time the message was recorded. 
· 
Message Deletion 
 A mailbox owner can manually delete messages or the system administrator 
can program the AVM JR. to automatically delete all messages after a specific 
number of days. 
· 
Message Redirection 
 A mailbox owner can forward a copy of a message to another mailbox or 
mailbox group.  The mailbox owner can also record an introduction to the 
forwarded message. 
· 
Mailbox Groups 
 A caller can send at one time a message to all the members of a mailbox group. 
 All defined mailboxes belong to the “All Group” mailbox group.  In addition, 
the system administrator can create up to four mailbox groups, each containing 
up to twenty mailboxes.  Mailboxes can belong to more than one group and 
can be added to or deleted from a mailbox group by the system administrator. 
· 
Year 2000 Compliance  
						

							 Introduction  
Atlas AVM JR. Installation and Programming Manual 1-7 1.2 1.2   About this Manual About this Manual   
This manual presents information needed to install, program and maintain the 
AVM JR., Version 4.xx.  It is divided into the following sections: 
1. INTRODUCTION 
Introduces the AVM JR. and lists its features. 
2. DESCRIPTION AND INSTALLATION 
Provides a functional description of the AVM JR., installation instructions and 
specifications. 
3. DTMF PROGRAMMING 
Describes how to program the AVM JR. from any DTMF or system telephone. 
4. PROGRAMMING BY COMPUTER 
Describes how to program the AVM JR. using the Voicemail Utility Program. 
5. USER OPERATING INSTRUCTIONS 
Explains how to program and use a mailbox. 
6. TROUBLESHOOTING 
Presents answers to commonly asked questions on operating the AVM JR.. 
APPENDIX A 
Summarizes the programming commands. 
APPENDIX B 
Contains the DTMF programming forms. 
APPENDIX C 
Lists the system messages 
 
APPENDIX D 
Shows SMDR connections and DIP switch settings 
 
APPENDIX E 
Shows telephone system programming in detail.  
						

							Introduction  
1-8 Atlas AVM JR. Installation and Programming Manual  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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							 Atlas AVM JR. Installation and Programming Manual 2-1  2. DESCRIPTION AND INSTALLATION  
The AVM JR. is a digital system consisting of a: 
· 
Sophisticated DSP voice-processing device 
· 
Flash memory for voice recording and storing KSU parameter information 
· 
Central Processing Unit 
· 
Two or four audio channels 
· 
Real-time clock 
The AVM JR. provides two major services: 
· 
Automated Attendant Service 
 Uses predefined menus to direct calls to a specific department, extension or 
mailbox.  
· 
Voice Mail Service 
 Receives and delivers messages.  Each mailbox has its own number and the 
mailbox owner has a password to enable him to access his mailbox. 
 Messages can be saved, deleted or transferred to other mailboxes.  In one step, 
the mailbox owner can also send an identical message to a group of mailboxes 
or to all the mailboxes in the system. 
You can customize the AVM JR.’s Automated Attendant and Voice Mail systems 
to suit the needs of your company.  You can configure: 
· 
KSU parameters, such as hook flash time. 
· 
Automated Attendant script menus and customized “Busy”, “No Answer” and 
“Do Not Disturb” menus. 
· 
Voice Mail features, including the number of voice mailboxes, number of 
mailbox groups and type of new message notifications for each mailbox.  
						

							Description and Installation  
2-2 Atlas AVM JR. Installation and Programming Manual 2.1 2.1   Base System Base System   
The AVM JR. comes with two lines and two hours and forty minutes of recording 
time. 
You can upgrade the AVM JR. by: 
· 
Adding a two line expansion card to the motherboard to provide four lines 
· 
Inserting a memory card with two hours and forty minutes of storage space to 
increase the total storage capacity to five hours and twenty minutes 
· 
Inserting a memory card with five hours and twenty minutes of storage space 
to increase the total storage capacity to eight hours 
Note: You may only install one memory expansion card per system. 
 
 
Figure 2-1   Options for Upgrading the Base System 
2.2 2.2   Physical Description Physical Description   
The functional components of the AVM JR. are located on the side panel.  The 
LEDs are on the left side of the front cover.  The bottom panel has two indented 
holes for wall mounting. 
  
						

							Description and Installation  
Atlas AVM JR. Installation and Programming Manual 2-3 2.2.1 Side Panel 
 
Figure 2-2   Side Panel 
The numbered items in the following description correspond to the labels in 
Figure 2-2. 
1. Power Supply Connector Connects the AVM JR. to the external power supply 
2. RS-232 Connector  Connects the AVM JR. to the Key System or a PC 
3. 2 RJ-11 Sockets Connects the AVM JR. to 2 or 4 Key System 
extensions 
2.2.2 Front Panel 
 
Figure 2-3 LEDs on the Front Panel  
						

							Description and Installation  
2-4 Atlas AVM JR. Installation and Programming Manual The following table describes the function of the four LEDs on the front panel. STATUS DAY NIGHT HOLIDAY AUTO Day Mode: Manual On Off Off Off Night Mode: Manual Off On Off Off Holiday Mode: Manual Off Off On Off Day Mode: Auto On Off Off On Night Mode: Auto Off On Off On Break Mode: Auto On On Off On System Error1
 Off Flashing Off Off System Error1
 Flashing Flashing Flashing Flashing System Error1
 Flashing Flashing Flashing Off Automatic Self-Test On On On On 1
 Please contact technical support. 
2.3 2.3   Installation Installation   
The AVM JR. is delivered completely assembled.  It is designed for mounting on a 
wall close to the KSU. 
2.3.1 Unpacking 
Before unpacking, inspect the package.  If you notice any damage, immediately 
report it to technical support. 
ä To unpack the AVM JR.: 
1. Place the package on a flat surface and open it. 
2. Remove the contents of the package and place them on a clean surface. 
3. Remove all packing material. 
4. Inspect the contents.  If you notice any physical damage, immediately 
report it to technical support.  
						

							Description and Installation  
Atlas AVM JR. Installation and Programming Manual 2-5 2.3.2 Installing the AVM JR. 
ä To install the AVM JR.: 
1. Mount the unit on a wall close to the KSU by using the drill template to 
place the two screws. 
2. Connect the RJ-11 connector on one end of the cables to the RJ-11 sockets 
on the side panel of the AVM JR..  Connect the other end of the cables to 
one or two analog telephone lines on the Main Distribution Frame (MDF) 
of the KSU (see Figure 2-4). 
Note: Each RJ-11 socket on the side panel of the AVM JR. can support up 
to two single line extensions. 
Figure 2-4 Analog Line Connections  
						

							Description and Installation  
2-6 Atlas AVM JR. Installation and Programming Manual 4. On the side of the AVM JR., plug the 9V DC adapter jack into the power 
supply connector. 
5. Plug the 9V DC adapter into the main power supply outlet to turn the 
AVM JR. on.  The LEDs on the front panel turn on and off one after 
another and then the LED indicating the status of the AVM JR. turns on. 
6. Connect one end of the RS-232 cable to the AVM JR.’s RS-232 
connector and the other end to the RS-232 connector of the SMDR. 
- If you are using an SMDR-E unit, you should plug the RS-232 cable 
into the port labeled COM 2 on the SMDR. 
- If you are using an SMDR-256/64 unit, you should plug the RS-232 
cable into the port labeled J1, the lower of the DB-25 connectors on 
the card.  To do this you will have to use the supplied DB-9 to DB-25 
converter. 
- If you are using an SMDRU (KDX-500) unit you should plug the RS-
232 cable into the port labeled CN10 (Com 3) 
Note: If you are attaching a caller id unit or InnFone call accounting 
system to the SMDR along with the voicemail you must remove pin 3 
from the DB-9 connector that attaches to the SMDR RS-232 port.  
However, please contact technical support before doing this to verify 
your application.  
- Refer to APPENDIX D for cabling diagrams 
7. Set your dip switch settings on the SMDR 
- If you are using an SMDR-E you should turn switch one (1) on and 
have six (6) off.  The rest do not affect the voicemail interface 
- If you are using an SMDR-256/64 you should turn switch one (1) on 
and have three (3) and six (6) off.  The rest do not affect the voicemail 
interface. 
- If you are using an SMDRU, you do not need to set any DIP switches. 
- Refer to APPENDIX D for SMDR switch location. 
8. Call each AVM JR. line from any extension and verify the answer.  You 
should hear the default greeting (system message no. 000.  See Appendix C).  
9. Program the AVM JR. according to your required applications.