Key System U.S. Atlas Avm Jr Installation Programming Instruction Manual

							 
 Atlas AVM JR. Installation and Programming Manual 6-1  6. TROUBLESHOOTING  
This section presents answers to commonly asked questions on operating the AVM 
JR.. 
If a problem persists, contact your Key System US dealer. 
Q: Local notification does not work. 
A: · 
Make sure you entered the correct notification codes. 
 · 
Make sure that local notification is enabled. 
 · 
Make sure that line 2 is properly connected to the AVM JR. and is 
fully operational.  Try calling into port 2 of the AVM JR. 
 · 
Remove all the messages from the mailbox and then send a new 
message.  
Note: The AVM JR. only signals the KSU when it places a message in 
an empty mailbox.  The KSU then turns on the notification LED 
on the telephone extension. 
If an error occurred and the KSU did not receive the Message 
Light On code, correcting the error does not turn the 
notification LED on.  Only first emptying the mailbox and then 
sending a new message can turn the notification LED on. 
 · 
Add a pause between codes. 
· 
Check message light codes.  They should be 743x for on and 740x for 
off. 
· 
Check dial 7 features in the phone system for the 2nd
 port of voicemail.  They need to be set to on.  
						

							Troubleshooting  
6-2 Atlas AVM JR. Installation and Programming Manual Q: External Notification does not work. 
A: · 
Make sure you selected the correct external access code. 
 · 
Make sure you did not add the external access code to the telephone 
number because the AVM JR. automatically dials the external access 
code. 
 · 
Make sure external notification is allowed and enabled. 
· 
Try dialing the external notification sequence on the 2nd
 port of 
voicemail with your test set to make sure that the system is allowing the 
call to be made. 
· 
Monitor the 2nd
 port during a notification attempt to try and determine 
where the notification is failing. 
Q: The AVM JR. does not transfer calls.  DTMF tones are heard or the 
call is disconnected. 
A: · 
Flash 1 has been incorrectly configured. 
· 
The port cannot put a call on hold in system programming. 
 
Q: When I dial command code *300, the AVM JR. plays an error 
message. 
A: You are trying to change the number of digits in an extension after 
extensions and mailboxes have been configured.  To change the number of 
digits in an extension, you must first remove all mailboxes and extensions.  
						

							 Troubleshooting  
Atlas AVM JR. Installation and Programming Manual 6-3 Q: In supervised mode, the AVM JR. incorrectly recalls calls. 
A: The AVM JR.’s Time to Wait for No-Answer parameter value is greater 
than the KSU’s hold recall time parameter value.  Decrease the value of 
the AVM JR.’s Time to Wait for No-Answer parameter or increase the 
value of the KSU’s hold recall time parameter. 
Q: In supervised mode, the AVM JR. does not recognize answered calls. 
A: · 
Increase the Voice Sensitivity parameter value. 
· 
Make sure that the correct Transfer Supervision Type has been 
selected. 
Q: Command *510 does not allow a mailbox to be deleted. 
A: The mailbox is used in script menus.  Please remove the mailbox from all 
script menus and then use the delete command. 
Q: The AVM JR. plays the wrong time stamp and does not play the user 
messages. 
A: Make sure that you have recorded a Day Opening greeting.  Until this 
script is recorded, the AVM JR. is in test mode. 
Q: The Voicemail Utility Program (VUP) issues a warning that the com 
port is unavailable. 
A: · 
Make sure that the selected COM port is not being used by another 
device.  
 · 
If the selected COM port was previously used by another device, shut 
down and restart your computer to release the serial port.  
						

							Troubleshooting  
6-4 Atlas AVM JR. Installation and Programming Manual Q: A message is sent to a mailbox group that contains five defined 
mailboxes but only two mailboxes receive the message. 
A: The messages were sent to all the mailboxes in the group but only 
accepted by those mailboxes that did not have the maximum number of 
messages recorded. 
Q: The AVM JR. has been programmed to operate in Night mode.  
When a call is received, it disconnects the call and switches to Day 
mode. 
A: Make sure that the night greeting script is recorded. 
Q: What happens when a mailbox and mailbox group have the same 
extension number? 
A: Messages are sent to the mailbox.  In general, mailboxes have higher 
priority than mailbox groups. 
Q: I dialed “6” on the User menu and got an error message. 
A: Make sure that the external notification feature for the mailbox is allowed. 
Q: DTMF’s dialed by AVM JR are not recognized by the KSU. 
A: Change the amplitude and the on and off levels of DTMF’s dialed by the 
AVM JR. (*379, *371) 
Q: How can I find out how much memory is supported by my AVM JR? 
A: Use statistics option in VUP. 
Q: When I reach a mailbox a menu is played immediately and I am not 
given a chance to leave a message. 
A: The mailbox is defined as an announcer mailbox  
						

							 Troubleshooting  
Atlas AVM JR. Installation and Programming Manual 6-5 Q: I have disabled the Automatic Gain Control but the messages are 
played louder then needed. 
A: Only messages recorded after the changes are effected.  Initiate a new call 
after the changing the AGC’s status. 
Q: I have three digit extension numbers on my system and the AVM JR 
defaults to two digit.  How do I change the system to three digits? 
A: To change the system from two digit to three digit you must do the 
following 
1) Delete all mailboxes defined in the system using 
mode *510.  You need to delete mailboxes 10-29.  
(Dial *510 10#, *510 11#, *510 12# etc.) 
2) Reset legal extension group 0 to none using mode 
*320.  (Dial *320+0+00+00+#) 
3) Change extension size to 3 in mode *300.  (Dial 
*300 + 3) 
4) Set the range of valid extension numbers in mode 
*320.  (Dial *320 + 0 + SSS + EEE where SSS = 
starting station number and EEE = ending station 
number.) 
5) Create new mailboxes using mode *500.  (Dial *500 
+ SSS + EEE + # where SSS = starting mailbox 
number and EEE = ending mailbox number.) 
Q: How can I remove the busy and no-answer menus when a caller is 
returned to voicemail  
						

							Troubleshooting  
6-6 Atlas AVM JR. Installation and Programming Manual A: To remove the busy and no answer menus so that a caller goes directly to 
the mailbox greeting you need to do the following two steps. 
1) Program the EOM for script messages 21 and 23 to 
voicemail request using mode *150.  (Dial *150 + 21 
+ * + # and *150 + 23 + * + #.) 
2) Record a couple of seconds of silence in script 
menus 21 and 23 using mode *100. (Dial *100 + 21 
and *100 + 23.  The system will give a beep, wait a 
couple of seconds and then press the pound key.  If 
the system gives you an error tone repeat the above 
step and wait a little bit longer before pressing the 
pound key. 
Note: If you are using a speakerphone to record the silence 
pressing the MIC key will mute out any background noise.  
						

							 
 Atlas AVM JR. Installation and Programming Manual 7-1  7. APPENDIX A  
The following table presents a summary of DTMF programming commands. 
Note: The DTMF and PC columns list the sections in which the DTMF and 
computer programming operations are discussed in this manual. OPERATOR COMMANDS OPERATION COMMAND DTMF PC Day Light Savings Time 
*7 + XXXX + Y 
XXXX = operator’s password 
Y = 0; Reduce the time by one 
hour. 
Y = 1; Increase the time by one 
hour. 3.8.3  Change the operational mode 
(without entering the 
programming mode) *8 + XXXX + Y 
XXXX = operator’s password 
Y = 0; Day 
Y = 1; Night 
Y = 2; Holiday 
Y = 3; Auto 
Y = 4; Break 3.8.4 4.9  
     SCRIPT PROGRAMMING COMMANDS OPERATION COMMAND DTMF PC Directory listing format 
*011 + X 
X = 0; Directory by last name 
X = 1; Directory by first name 3.7.3.1 4.5.2 Record a message 
*100 + XX + Beep + Record + #  3.7.1 N/A Play a message 
*101 + XX + Beep + Playback 3.7.1 N/A Delete a message 
*102 + XX  3.7.1 N/A 
  
						

							Appendix A  
7-2 Atlas AVM JR. Installation and Programming Manual SCRIPT PROGRAMMING COMMANDS (CONT’D) Select EOM timeout for each 
script *105 + XX + Y + # 
XX = Script No. 
Y = Timeout in seconds 3.7.2.1 4.7 Transfer to a script message 
*110 + XX + B +  
Destination script message + # 3.7.2.2 4.7 Select Opening Script 
*112 + XX + YY + Z + # 
XX = Default script number 00, 
10, 15 or 20 
YY = Replacement script number 
00-20 
Z = Port number 1-4 3.7.2.3 4.7.2 Transfer to opening menu 
*115 + XX + B + # 3.7.2.4 4.7 Transfer to an extension 
*120 + XX + B+ Extension +# 3.7.2.5 4.7 Transfer to an operator 
*125 + XX + # 3.7.2.6 4.7 Transfer to a mailbox 
*130 + XX + B + Mailbox + # 3.7.2.7 4.7 Disconnect 
*140 + XX + B +Z +# 
Z = 0, no message 
Z = 1 with message 3.7.2.8 4.7 Leave a message in a mailbox 
*150 + XX + B + # 
XX = script No. 3.7.2.9 4.7 Retrieve messages from a 
mailbox *160 + XX + B + # 
XX = script No. 3.7.2.10 4.7 Direct transfer to an extension 
*170 + XX + first digit(s) + # 3.7.2.11 4.7 Direct transfer to a mailbox 
*175 + XX + first digit(s) + # 3.7.2.12 4.7 Hold 
*180 + XX + B + # 3.7.2.13 4.7 Blind Transfer to Busy 
Extension *185 + XX + B + # 3.7.2.14 4.7 Reset a specific message entry 
to its default value *190 + XX + B + # 3.7.4 4.7 Reset all message entries to 
defaults *190 + XX + # 3.7.4 4.7  
						

							 Appendix A  
Atlas AVM JR. Installation and Programming Manual 7-3  PBX PARAMETERS No. Of digits in extension 
*300 + X 3.3 4.5.1.1 Cut off time for continuous 
call progress tone detection *301 + X 
X = cut off time in seconds (0-9) 3.3 4.5.1.4 No. Of rings before the line is 
answered *310 + line number + number of 
rings 3.3 4.5.1 Time to wait for No Answer 
*311 + XX 3.3 4.5.1 PBX legal extensions 
*320 + Y +First Ext. + Last Ext.  + # 
Y = group number (0-9) 3.3 4.5.1 Operator ID code. 
*330 + X 
X = 0-9 3.3 4.5.1 Key to retrieve messages 
during mailbox greeting 
playback *331 + X 
X = 0-9; Retrieve digit 5.2 N/A Disconnect code 
*333 + XXXX + # 3.3 4.5.2 External access code 
*340 + X 
X = external access digit (0-9) 3.3 4.6.6 Pause before and after 
external access code *341 + X 
X = pause length in seconds (0-9) 3.3 N/A Transfer mode for all 
extensions except the 
operator’s extension *350 + X + Y 
X = 1; All extensions except the 
operator 
X = 2; Semi-Supervised 
Y = 0; Non Supervised 
Y = 1; Supervised  
Y = 2; Semi Supervised 3.7.5 4.5.2 Day operator extension no. 
*360 + X + YYYY + # 
X = 1; Day operator 
X = 2; Night operator 
X = 3; Fax extension 
X = 4; Supervisor extension 
YYYY = extension number 
 
*360 + X + # to delete extension 3.3 4.5.1  
						

							Appendix A  
7-4 Atlas AVM JR. Installation and Programming Manual  PBX PARAMETERS (CONT’D) Volume level 
*369 + X 
X = volume level (0-9) 9 = 
loudest 3.3 N/A Flash 1 
*370 + XXX 3.3 4.5.1.2 Voice sensitivity 
*376 + X 3.3 4.5.2 Automatic Gain Control 
(AGC) *377 + X 
X = 0 AGC disabled 
X = 1 AGC enabled (Default) 3.3 4.5.2 DTMF amplitude 
*379 + X 
X = volume level (0-9), 9 = 
Loudest 3.3 4.5.1.3 Procedural codes sent to the 
PBX in order to perform a 
specific task. *380 + X + CODE1
 + # 
X = 1; LED1 notification code 
X = 2; LED2 notification code 
X = 3; LED off code 
X = 4; Transfer code 
X = 5; Recall from busy 
X = 6; Recall from no answer 
Code = Respective PBX CODE1 
*380 + X + # to cancel code 3.3 4.5  
 
    SETTING TIME & DATE Change the operational mode  
*400 + X 
X = 0; Day           X = 3; Auto 
X = 1; Night        X = 4; Break 
X = 2; Holiday 3.5 4.9 Select time stamp format 
*410 + X 3.5 N/A Set time and day 
*420 + Hour + Minutes 3.4 4.8 Set date 
*430 + Date + Month + Year 3.4 4.8 Listen to the system time 
*440 3.4 N/A Set working hours 
*450 + Day + Starting time + 
Ending time 3.5 4.9