Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Day/Night Ringing for Incoming Calls
KEYSET
PROGRAMMING
4
A. DAY/NIGHT RINGING FOR INCOMING CALLS
6.2Any or all extensions can be programmed to receive ringing for incoming calls. By
default, all CO lines will ring at extensions 20 to 25. Each line can be programmed to ring up
to 18 extensions and a Central Bell. Each line may also be programmed to ring different exten-
sions for Day and Night Modes.
1.Begin the programming session as...

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Equipped/Unequipped Lines
D. EQUIPPED/UNEQUIPPED LINES
6.5The system assumes that all available line interfaces have CO lines connected to them.
If a line interface does not have a line connected, ensure correct system operation by unequip-
ping the line interface in system programming, as follows:
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Equipped Lines.
3.Select the lines...

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
PBX Access
KEYSET
PROGRAMMING
4
G. PBX ACCESS
6.9You can connect the Encore System to a parent PBX via its line interfaces. You can
then program any of the four Line Groups to work with a parent PBX. When programming the
Line Groups as PBX groups, you must tell the system what digits are required to select a line
in the parent PBX. The system will then “absorb” those digits when a call is placed and will
not consider them part of the...

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Answering Machine Lines
I. ANSWERING MACHINE LINES
6.11This service acts as an answering machine. It can be used for answering incoming calls
and record messages for selected lines. You can also select how long a call rings before the
Answering Machine answers. See page 3-20 for more information.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Answering Machine.
3.Select the lines...

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Caller ID Names and Routing
KEYSET
PROGRAMMING
4
K. CALLER ID NAMES AND ROUTING
6.14Up to thirty names, each with a maximum of ten characters (including spaces), may be
associated with telephone numbers. When a number with an associated name is received, the
name rather than the number is displayed. See page 3-7 for more information about Caller ID.
6.15In addition, an extension number may also be associated with a telephone number. In...

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Automated Attendant
M. AUTOMATED ATTENDANT
6.17The Automated Attendant feature allows calls to ring directly through to an extension
provided that they know the extension number of the person they wish to contact. A Voice
Messaging Module must be installed for this feature to operate. 
6.18You can program individual lines to be answered with the Automated Attendant. You
can also program different lines for the feature for Day and Night...

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
CO Line Configuration
KEYSET
PROGRAMMING
4
N. CO LINE CONFIGURATION
6.20There are various options to configure the CO line interfaces on your system. It is rec-
ommended that these settings should only be altered from the original settings if there has been
a change in the CO line connection.
Loop Calling 
6.21All lines are programmed by default to use standard Loop Start signaling. When a line
is seized the telephone system expects to...

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Program Planning Sheets
7. SYSTEM PROGRAM PLANNING SHEETS
7.1Planning sheets are also provided at the end of the RMS Programming chapter, begin-
ning on page 5-44. 
System-Wide Features
Timers 
PROGRAMMING OPTIONALLOWED VALUESPROGRAMMED VALUE
Weekend ServiceOn or OffFlashing Hold LED
Call LoggingOn or Off for all phones
Store All Calls (Caller ID)On or Off (store all calls or unanswered 
calls)
DoorphoneOn or Off (equipped or...

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Program Planning Sheets
KEYSET
PROGRAMMING
4
System Speed-Dial Numbers
DIALNUMBERDIALNUMBERDIALNUMBERDIALNUMBERDIALNUMBER
70017041708171217161
70027042708271227162
70037043708371237163
70047044708471247164
70057045708571257165
70067046708671267166
70077047708771277167
70087048708871287168
70097049708971297169
70107050709071307170
70117051709171317171
70127052709271327172
70137053709371337173
70147054709471347174...

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Program Planning Sheets
Class of Service Tables
Table 2 - Restricted Numbers for Class of Service 2
 Enter up to 50 numbers.
Table 3 - Restricted Numbers for Class of Service 3
 Enter up to 50 numbers.
Table 5 - Restricted Numbers for Class of Service 5
 Enter up to 50 numbers.