Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

Page 4-5
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System-Wide Programming
KEYSET
PROGRAMMING
4
4. SYSTEM-WIDE PROGRAMMING
4.1When you select System, the system-wide programming options appear on the dis-
play. The following table lists the available options with their allowed values and defaults, if
applicable. Instructions for programming each option are given in the following pages. To pro-
gram these options and others using RMS, refer to “RMS System Programming” on page 5-36.
Also,...

Page 4-6
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System-Wide Programming
Timers: (page 4-12)
Recall On Hold
Recall On Transfer
Forward On No Answer
Courtesy Delay
Open The Door
Doorphone Ring 
Duration
Call Park
Ringback Time Duration
Auto Attendant Delay
Answering Machine
Delay
VM Message Length
0001 – 1800 seconds
001 – 180 seconds
001 – 180 seconds
01 – 30 seconds
01 – 30 seconds
01 – 30 seconds
001 – 250 seconds
01 – 30 seconds
01 – 30 seconds
001 – 180 seconds
30 – 180 seconds90...

Page 4-7
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Time and Date
KEYSET
PROGRAMMING
4
A. SYSTEM TIME AND DATE
4.2 To adjust the system time settings, when necessary:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Select Time And Date.
3.Enter the correct time in 24-hour format, (e.g., 2:00 PM as 1400). The display will
prompt for a date.
 •If you only wish to set the time select Confirm and the display will revert to the
Idle Menu.
 •Enter the date...

Page 4-8
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Programming Position
D. PROGRAMMING POSITION 
4.6System programming can only be carried out at one Keyset (the Programming Exten-
sion). By default, Extension 20 is the Programming Extension. The Programming Extension
can be changed to any other extension, if required.
4.7 
To change the programming extension: 
1.
Begin the programming session as described on page 4-4. Then select System.
2.Select Programming Position.
3.Select the...

Page 4-9
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Night Service
KEYSET
PROGRAMMING
4
F. NIGHT SERVICE
4.12The Automatic Night Service feature allows you to set the times at which the system
automatically enters Night Mode and when it reverts to Day Mode. (The operator also has the
ability to manually turn on or off Night Mode.)
Set the On and Off Times
4.13 
To set night service on/off times:
   1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down...

Page 4-10
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Set the Music-On-Hold Option
G. SET THE MUSIC-ON-HOLD OPTION
4.17When an external call is placed on hold, you can choose between supplying music, a
tone, or silence to the caller. The music source can be internal (using the music chip that is
integrated in the system that cannot be changed) or external (using a radio, CD player, or other
device connected to your system). Internal callers will always hear tones when on hold. 
NOTE: In the...

Page 4-11
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Greetings
KEYSET
PROGRAMMING
4
I. SYSTEM GREETINGS
4.22The system greetings are used in the Courtesy Service and Automated Attendant ser-
vices as follows:
•If a call rings on a line programmed for Courtesy Service, and it is not answered by an
extension within a programmed time (30 seconds by default), the call is automatically
answered and a greeting is played. See page 3-18 for more information.
•When the call comes in on a line...

Page 4-12
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Timers
K. SYSTEM TIMERS
4.30You can set various timers from the Programming Extension to suit your requirements.
The following table shows each timer with its purpose, range, and default value. 
4.31To program these timers using RMS, refer to “User Timers” on page 5-39. (System tim-
ers associated with RMS maintenance are shown on page 6-13). 
4.32 
To set system timers:
1.
Begin the programming session as described on page 4-4....

Page 4-13
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Doorphone Equipped/Unequipped
KEYSET
PROGRAMMING
4
L. DOORPHONE EQUIPPED/UNEQUIPPED
4.33You can equip your Encore System with a Doorphone. The Doorphone has a button
which, when pressed, rings at programmed extensions, and has a microphone/speaker for com-
munication. With a Doorphone installed at the door or in your reception area, anyone visiting
your premises can call when they arrive and you can speak to them before you let them in....

Page 4-14
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Local Area Codes
P. LOCAL AREA CODES
4.41It is necessary to program the local area codes into the system so that the system can
recognize the numbers which must have the digit 1 added when they are redialed. The local
area codes do not need to have the 1 added.
4.42 
So program local area codes:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Local Codes.
3.Enter the index number...