Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

Page 3-43
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Manager/Secretary
FEATURES
3
26. MANAGER/SECRETARY
26.1The Manager/Secretary feature is a set of programming options used to maximize the
efficiency with which two people work together. It is typically used for a manager/secretary
partnership.
26.2To activate the Manager/Secretary feature, it is necessary to first combine the Manager
and Secretary Extensions. When the Manager/Secretary combinations are programmed, the
Secretary may answer calls...

Page 3-44
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Operator Extension
28. OPERATOR EXTENSION
28.1The system has one operator (Extension 20). The operator extension provides the fol-
lowing services:
•Can be called by dialing “0”
•Places the system in night mode or day mode
•Can intrude on a trunk-to-trunk call in progress
•Controls the Answering Machine message box
•Forwards Hunt Group calls
A. DAY SERVICE/NIGHT SERVICE
28.2The Day Service/Night Service feature allows you to change the extensions...

Page 3-45
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Using the Answering Machine
FEATURES
3
C. USING THE ANSWERING MACHINE
28.6This service acts as an answering machine. It can be used for answering incoming calls
and record messages for selected lines. All messages received are stored in a system voice
message box, which is controlled by Extension 20. The user at Extension 20 can do the follow-
ing:
•Customize the greeting for the message box. The greeting may ask callers to dial an
extension...

Page 3-46
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Hunt Group Forwarding
D. HUNT GROUP FORWARDING
28.11The Hunt Group feature allows you to have groups of extensions answering different
lines (as described on the next page). 
28.12Hunt Group calls can be forwarded to an extension or outside number at Extension 20,
as described below. Normally, you would use either the Forward No Answer or Forward When
Busy option. This allows you to set up an “overflow” destination for call when the hunt group...

Page 3-47
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Call Logging
FEATURES
3
30. CALL LOGGING
30.1If the system is equipped with a Call Logging Module, a printer or PC may be con-
nected, which will maintain a record of incoming and outgoing calls made on the system.
Details are printed as the calls are completed. See page 4-11 for programming information.
30.2Call Logging can be programmed to ignore calls from certain extensions. To prevent
call from being logged, see page 4-11.
30.3Call Logging...

Page 3-48
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Call Logging 

Page 4-1
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
KEYSET
PROGRAMMING
4
Keyset Programming
CONTENTS PAGE
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
2. The Programming Keyset  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-3
3. Beginning the Keyset Programming Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-4
4. System-Wide...

Page  4-2
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
CONTENTS PAGE
Q. Hot Line Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-23
R. Manager/Secretary Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-23
S. Keypad Feedback  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-23
6. Line Programming   . . . . . . . . . . . . . . . . . . . . . . . . ....

Page 4-3
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Introduction
KEYSET
PROGRAMMING
4
1. INTRODUCTION
1.1This section of the manual explains how to program the system. The default values of
the Encore System reflect a typical installation, therefore the system only requires minimal
programming before startup. Some installations will require additional programming to enable
special features and make changes to meet the customers special needs.
1.2Programming that 
must be completed after...

Page 4-4
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Beginning the Keyset Programming Session
3. BEGINNING THE KEYSET PROGRAMMING SESSION
3.1You can gain access to all system programming options by pressing the PROGRAM
key on the Keyset connected to Programming Extension. While programming, the Scroll Up
(
!) and Scroll Down () keys may be used to scroll between the various screens.
3.2 
To begin programming:
   1.
From the Programming Extension, press the PROGRAM key.
2.Press the Scroll...