Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

Page 4-15
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Sales and Service Numbers
KEYSET
PROGRAMMING
4
S. SALES AND SERVICE NUMBERS
4.46If desired, you can program the telephone numbers for your Sales and/or Service per-
sonnel so that customers can easily call them. 
4.47 
To program sales and service numbers:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Sales - Service Numbers.
3.Select System Sales or System Service.
4.Enter the...

Page 4-16
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Extension Programming
5. EXTENSION PROGRAMMING
5.1If Extensions is selected, the extension programming options appear. The following
table lists the available Extensions options, with their allowed values and defaults, if applica-
ble.
Table 4-3: 
Keyset Programming – Extension Programming 
PROGRAMMING 
OPTIONALLOWED 
VA L U E SDEFAULT 
VA L U ERMS 
LOCATIONRMS 
EQUIVALENTPA G E
Name Programming 
(page 4-18) Up To 10 
CharactersNone...

Page 4-17
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Extension Programming
KEYSET
PROGRAMMING
4
Port Swapping 
(page 4-22)Move any 
extension to an 
available 
extension 
interface
Not programmed
Extension/Phone 
ProgrammingExtension Port 
Swappingpage 5-22
Hot Line (page 4-23)On or OffExtension/Phone 
Programming; 
Call Handling/
Extension NamesHot Line
page 5-17Manager/Secretary 
(page 4-23)Create Secretary 
extensions and 
assign Manager 
extensionsSecretary
Keypad Feedback 
(page...

Page 4-18
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Extension User Names
A. EXTENSION USER NAMES
5.2The system has capacity for up to 18 extensions. Extensions can be equipped with
Encore Keysets or industry-standard single-line sets. Extension 23 can be connected to a Door-
phone, if desired. Extension 20 is the Operator’s extension and, at default, is the Programming
Extension.
5.3You may assign names to extensions. When an extension receives an internal call, its
display will show the...

Page 4-19
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Paging and Intercom Calls
KEYSET
PROGRAMMING
4
D. PAGING AND INTERCOM CALLS
5.6By default, all Keysets may be paged and they can receive paging intercom calls. You
can protect each Keyset to prevent it from receiving pages or intercom calls. For more infor-
mation, see page 3-36.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Select Page Protection. 
3.Select the extensions you wish to protect. A  will...

Page 4-20
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Pick-Up Groups
G. PICK-UP GROUPS
5.11Extensions can be programmed to be in Pick-Up Groups. Group members can pick up
any call (internal or external), that is ringing at another extension in the same group. For exten-
sions not in your Pick-Up Group, you can pick up external, but not internal, calls. You can also
pick up an external call that is ringing on a Central Bell.
5.12You can program up to four Pick-Up Groups. A extension can be...

Page 4-21
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Voice Message Box Assignments
KEYSET
PROGRAMMING
4
J. VOICE MESSAGE BOX ASSIGNMENTS
5.15A Voice Messaging Module can be installed in the Encore KSU to provide Automated
Attendant service, Answering Machine service, and customized Courtesy Service greetings, in
addition to Voice Messaging. Each extension can be assigned a voice message box. Each voice
message box can store up to 50 messages (20 is the default). See page 3-19 for more...

Page 4-22
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
No Trunk-To-Trunk Calls
M. NO TRUNK-TO-TRUNK CALLS
5.19You may prevent individual extensions from setting up calls using External Forward,
External Transfer, and External Conference.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select No Trunk-To-Trunk Calls.
3.Select the extensions to be denied this feature. Those extensions denied the feature are
indicated by a 
.
4.Press the...

Page 4-23
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Hot Line Extension
KEYSET
PROGRAMMING
4
Q. HOT LINE EXTENSION
5.23When an extension is programmed as a Hot Line, as soon as you go off-hook the pre-set
number is dialed. No other features can be used at a Hot Line extension. A common applica-
tion for the Hot Line feature is for a fax or modem. The extension can be set to automatically
seize a line so the fax or modem does not have to dial 9.
1.Begin the programming session as described...

Page 4-24
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Line Programming
6. LINE PROGRAMMING
6.1If Lines is selected, the CO line programming options appear. The following table lists
the available Lines options, with their allowed values and defaults, if applicable.
Table 4-4: 
Keyset Programming – Line Programming 
FEATUREALLOWED 
VA L U E SDEFAULT 
VA L U ERMS 
LOCATIONRMS 
EQUIVALENTPA G E
Day Ringing 
Phones 
(page 4-25)20-3720-25 
Programmed
Line 
Programming
Incoming Ringing 
Groupspage...