Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

							Page 4-15
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Sales and Service Numbers
KEYSET
PROGRAMMING
4
S. SALES AND SERVICE NUMBERS
4.46If desired, you can program the telephone numbers for your Sales and/or Service per-
sonnel so that customers can easily call them. 
4.47 
To program sales and service numbers:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Sales - Service Numbers.
3.Select System Sales or System Service.
4.Enter the telephone number, then press Confirm.
T. VOICE MAIL (VM) CAPACITY 
4.48This feature allows you to change the voice mail capacity, from the default of 20 mes-
sages, to a higher or lower amount, depending on demand. 
4.49 
To program the VM capacity limit:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down and select VM Capacity.
3.Enter a value between 10 and 50. The default is 20.
U. GROUP DIVERT TO VM 
4.50This feature allows you to enable a divert incoming voice mail to the system mail box.
This feature is available for incoming calls to groups with more than one extension (when a
forward on no answer to the voice module is enabled on any of the phones in the group). The
call is diverted to the system mail box instead of the individual’s mail box. This is a system-
wide flag. 
4.51 
To program the group divert to VM:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Near the end of the list, select Group Divert to VM.
3.Select one of the following options:
 •Send to System VM
 •Send to Individual VM
 (default)
V. 911 & EXTENSION SENDING 
4.52This feature sends the extension number (that dialled 911) to the network.
4.53 
To program 911 sending:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Near the end of the list, select 911 & Extension Number.
3.Select the 911 and Extension sending option. For example, when this symbol  is dis-
played, the System sends the extension digits to the network. If the symbol 
◊ is dis-
played, the System 
will not send the digits to the network (default setting).  
						

							Page 4-16
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Extension Programming
5. EXTENSION PROGRAMMING
5.1If Extensions is selected, the extension programming options appear. The following
table lists the available Extensions options, with their allowed values and defaults, if applica-
ble.
Table 4-3: 
Keyset Programming – Extension Programming 
PROGRAMMING 
OPTIONALLOWED 
VA L U E SDEFAULT 
VA L U ERMS 
LOCATIONRMS 
EQUIVALENTPA G E
Name Programming 
(page 4-18) Up To 10 
CharactersNone 
programmed
Extension/Phone 
Programming
Call Handling/
Extension Namespage 5-17
Restriction Classes 
(page 4-18)Day/Night Class 
Of ServiceAll extensions in 
Class 1Classes of 
Service/Pickup 
Groupspage 5-18
Tone Protect 
(page 4-18)
On or Off
Extensions do 
not accept tone
Extension/Phone 
Programming; 
Extension 
Settings
Protected from 
To n e s
page 5-19
Page Protection 
(page 4-19)Extensions 
accept pagingProtected from 
Paging
General Call 
Protection 
(page 4-19)Extensions 
accept General 
callsProtected from 
general calls
Open Door Restriction 
(page 4-19)All extensions 
enabledDoor Restrict
Pickup Groups 
(page 4-20)Pickup Group 1, 
2, 3, or 4All extensions in 
group 1Extension/Phone 
ProgrammingClasses of 
Service/Pickup 
Groupspage 5-18
Personal Caller ID List 
(page 4-20)Up to 12 
extensionsNo lists 
programmed
Extension/Phone 
Programming; 
Extension 
Settings
Personal Caller 
ID List 
page 5-19
Sys. Spd. Dial 
Override
(page 4-20)On or OffNo override 
programmedCOS overridden 
by System Speed 
Dial
Voice Boxes 
(page 4-21)One message 
box per extensionNone 
programmedVoice Messaging
Extension Disconnect 
(page 4-21)Connected or 
DisconnectedAll extensions 
connectedExtension 
Disconnected
No Call Logging 
(page 4-21)
On or OffNot programmed
No Call Logging
No Trunk-to-Trunk 
Calls (page 4-22)No Trunk to 
Trunk
Examine Passwords 
(page 4-22)
Voice Messaging
Answering 
Machine
Extension LockDefault 123
D e f a u l t  1111
D e f a u l t  1111Vo i c e  M a i l  
Password
n/a
Extension Lock 
Code
Restrict Use of PA 
(page 4-22)On or OffAll extensions OnRestrict use of 
PA 
						

							Page 4-17
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Extension Programming
KEYSET
PROGRAMMING
4
Port Swapping 
(page 4-22)Move any 
extension to an 
available 
extension 
interface
Not programmed
Extension/Phone 
ProgrammingExtension Port 
Swappingpage 5-22
Hot Line (page 4-23)On or OffExtension/Phone 
Programming; 
Call Handling/
Extension NamesHot Line
page 5-17Manager/Secretary 
(page 4-23)Create Secretary 
extensions and 
assign Manager 
extensionsSecretary
Keypad Feedback 
(page 4-23)Provides a 
feedback keypad 
that is ON by 
default.ONExtension/Phone 
ProgrammingExtension 
Settings; Keypad 
Feedbackpage 5-19
Table 4-3: Keyset Programming – Extension Programming (Continued)
PROGRAMMING 
OPTIONALLOWED 
VA L U E SDEFAULT 
VA L U ERMS 
LOCATIONRMS 
EQUIVALENTPA G E 
						

							Page 4-18
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Extension User Names
A. EXTENSION USER NAMES
5.2The system has capacity for up to 18 extensions. Extensions can be equipped with
Encore Keysets or industry-standard single-line sets. Extension 23 can be connected to a Door-
phone, if desired. Extension 20 is the Operator’s extension and, at default, is the Programming
Extension.
5.3You may assign names to extensions. When an extension receives an internal call, its
display will show the calling extension name in the place of the extension number.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Select Name Programming.
3.From the Extension Menu, select the extension you want to name.
4.Enter the name. Up to ten characters (including spaces) can be entered for each name.
5.Select Confirm. 
6.You will see the Extension Menu again and can continue programming other names.
7.Press the Speaker key to finish programming.
B. CLASSES OF SERVICE
5.4With this feature, you can assign the extensions to a Class of Service that will be in
effect when the system is in Day and/or Night Mode. By default, all extensions are in Class 1
for both day and night. See page 3-6 for more information about Classes of Service.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Select Restriction Classes.
3.Select Day Class of Service or Night Class of Service.
4.Select the Class you want to assign to the extensions, (Class 1 – Class 6).
5.Select the extensions to be entered in this Class.
6.Press the Speaker key to finish programming.
C. CALL WAITING TONES
5.5Extensions may send busy extension a call waiting tone, provided the busy extension is
not protected against receiving call waiting tones. Any user may program his or her extension
to block call waiting tones during a call. See page 3-31 for more information about Call Wait-
ing.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Tone Protect.
3.Select the extensions you wish to allow to receive Call Waiting tones. A ◊ is displayed
beside those extensions allowed to receive Call Waiting tones, and a 
 is displayed
beside those extensions protected against receiving Call Waiting tones. (By default, all
extensions will have a 
 displayed.)
4.Press the Speaker key to finish programming. 
						

							Page 4-19
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Paging and Intercom Calls
KEYSET
PROGRAMMING
4
D. PAGING AND INTERCOM CALLS
5.6By default, all Keysets may be paged and they can receive paging intercom calls. You
can protect each Keyset to prevent it from receiving pages or intercom calls. For more infor-
mation, see page 3-36.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Select Page Protection. 
3.Select the extensions you wish to protect. A  will be displayed beside protected
extensions.
4.Press the Speaker key to finish programming.
E. GENERAL CALLS
5.7The General Call feature allows you ring all extensions connected to the Encore Sys-
tem. The first extension to answer is connected, and the call continues as a normal call. By
default, all extensions can receive General Calls. You can protect each extension to prevent it
from receiving General Calls.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select General Call Protection.
3.Select those extensions that are to be protected from a General Call. The extensions that
are protected will have a 
 displayed beside them.
4.Press the Speaker key to finish programming.
F. DOORSTRIKE
5.8The Encore System has a doorstrike relay output that can be used to operate a strike-
plate mechanism to allow users open the door from their extensions. See page 3-17 for the pro-
cedure to open the door.
5.9The doorstrike will remain open until the Open the Door timer expires (defaults to 5
seconds). See page 4-12 for timer programming.
5.10Use the following procedure to determine which extensions will be restricted from
opening the Doorstrike. By default, all extensions can open the door.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Open Door Restriction.
3.Select which extensions are restricted from opening the door. The extensions restricted
from operating the Doorstrike will be indicated with a 
.
4.Press the Speaker key to finish programming. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Pick-Up Groups
G. PICK-UP GROUPS
5.11Extensions can be programmed to be in Pick-Up Groups. Group members can pick up
any call (internal or external), that is ringing at another extension in the same group. For exten-
sions not in your Pick-Up Group, you can pick up external, but not internal, calls. You can also
pick up an external call that is ringing on a Central Bell.
5.12You can program up to four Pick-Up Groups. A extension can be placed into only one
Pick-Up Group at a time.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Pick-Up Groups.
3.Select the Pick-Up Group you wish to program.
4.Select the extensions you want to place in the group. The extensions assigned to the
group will have a 
 displayed beside them.
5.Press the Speaker key to finish programming.
H. CALLER ID STORAGE ALLOCATIONS
5.13You can allow up to 12 extensions to store five Caller ID numbers each. Each of these
extensions will have a separate record of calls that ring on any CO lines that are programmed
to ring at their extensions only. All leftover Caller ID storage locations will be allocated to the
system-wide Central Storage. See page 3-8 for more information on Caller ID Storage.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Personal Caller ID List.
3.Select the extensions that you wish to have individual lists of missed calls. The exten-
sions that will have a Personal Caller ID List will have a 
 displayed beside them.
4.Press the Speaker key to finish programming.
I. SYSTEM SPEED-DIAL NUMBERS OVERRIDE TOLL RESTRICTION 
5.14You may wish to allow extensions to override their toll restriction Class of Service
when they dial system speed-dial numbers. By default, this feature is not activated on any
extension.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Sys. Speed No. Override.
3.Select the extensions on which you wish to activate the feature. Those extensions
allowed to override their Class of Service are indicated by a 
.
4.Press the Speaker key to finish programming.
NOTE: Numbers on an extension’s personal speed-dial list cannot override the Class of Ser-
vice restriction of the extension. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Voice Message Box Assignments
KEYSET
PROGRAMMING
4
J. VOICE MESSAGE BOX ASSIGNMENTS
5.15A Voice Messaging Module can be installed in the Encore KSU to provide Automated
Attendant service, Answering Machine service, and customized Courtesy Service greetings, in
addition to Voice Messaging. Each extension can be assigned a voice message box. Each voice
message box can store up to 50 messages (20 is the default). See page 3-19 for more informa-
tion.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Voice Boxes.
3.Enter the extensions to be allocated a voice message box. Those extensions allocated a
box will be indicated by a 
.
4.Press the Speaker key to finish programming.
K. DISCONNECTED EXTENSIONS
5.16The system assumes that all available extension interfaces have devices connected to
them. If an extension interface does not have a device connected, ensure correct system opera-
tion by disconnecting the extension interface in system programming, as follows.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Extension Disconnect.
3.Select the extensions you wish to connect or disconnect. Disconnected extensions are
denoted by a 
.
4.Press the Speaker key to finish programming.
NOTE: When a Keyset is connected to an extension interface that is programmed as discon-
nected, the Keyset’s display may appear as if the Keyset is connected. However, when the
handset is lifted a busy tone is heard and no options will be displayed.
L. NO CALL LOGGING
5.17If the system is equipped with a Call Logging Module, a printer or PC may be con-
nected, which will maintain a record of incoming and outgoing calls made on the system.
Details are printed as the calls are completed. See page 3-47 for more information.
5.18If Call Logging is enabled (see page 4-11), by default all calls from all extensions will
be logged. However individual extensions can be programmed to prevent their calls being
logged.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select No Call Logging.
3.Select the extensions whose calls are not to be logged. The selected extensions will be
indicated with a 
.
4.Press the Speaker key to finish programming. 
						

							Page 4-22
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
No Trunk-To-Trunk Calls
M. NO TRUNK-TO-TRUNK CALLS
5.19You may prevent individual extensions from setting up calls using External Forward,
External Transfer, and External Conference.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select No Trunk-To-Trunk Calls.
3.Select the extensions to be denied this feature. Those extensions denied the feature are
indicated by a 
.
4.Press the Speaker key to finish programming.
N. EXTENSION AND SYSTEM PASSWORDS
5.20You can view an extension’s Extension Lock or Voice Messaging password, or the sys-
tem Answering Machine password.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Examine Passwords.
3.Select Extension Lock Password, Voice Messaging Password, or Answer-
ing Machine.
 •If you selected Extension Lock Password, the Extension Menu appears. Select
an extension and its Extension Lock password will appear on the display.
 •If you selected Voice Messaging Password, the Extension Menu appears.
Select an extension and its Voice Messaging password will appear on the display.
 •If you selected Answering Machine, the Answering Machine Password appears
on the display.
4.Press the Speaker key to finish programming.
O. RESTRICT USE OF PAGING EQUIPMENT
5.21External paging equipment (a paging amplifier and speaker) can be connected to any
extension connection in the system. Users can then make announcements over the external
paging equipment. See page 2-30 for information on enabling the paging equipment.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Restrict Use Of PA.
3.Select the extensions you wish to prevent from using the PA system. A  is displayed
beside the extensions that are restricted.
4.Press the Speaker key to finish programming.
P. PORT SWAPPING
5.22If an extension interface becomes faulty, you can swap its extension programming to a
vacant extension. Calls for the faulty extension will be routed to the new extension.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Port Swapping.
3.Select the faulty extension from the extension list.
4.Select the new extension from the extension list.
5.Press the Speaker key to finish programming. 
						

							Page 4-23
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Hot Line Extension
KEYSET
PROGRAMMING
4
Q. HOT LINE EXTENSION
5.23When an extension is programmed as a Hot Line, as soon as you go off-hook the pre-set
number is dialed. No other features can be used at a Hot Line extension. A common applica-
tion for the Hot Line feature is for a fax or modem. The extension can be set to automatically
seize a line so the fax or modem does not have to dial 9.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Hot Line.
3.Select the extension from the Extension Menu.
4.Enter the number to be dialed. If you wish to dial an external number, enter 9, or
another line access code, before the external telephone number.
5.Press the Speaker key to finish programming.
R. MANAGER/SECRETARY COMBINATIONS
5.24The Manager/Secretary feature is a set of programming options used to maximize the
efficiency with which two people work together. It is typically used for a manager/secretary
partnership. See page 3-43 for more information.
5.25To activate the Manager/Secretary feature, it is necessary to first combine the Manager
and Secretary Extensions. When the Manager/Secretary combinations are programmed, the
Secretary may then answer calls ringing on the Manager‘s Extension by pressing a key that is
programmed with the manager’s number.
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to and select Manager/Secretary.
3.Select the Secretary Extension. When selected, the menu changes to allow you to
select the Manager Extension(s).
4.Select the Manager Extension(s). Manager Extensions will be indicated by a . (If
the extension has been combined previously with the Secretary, it will be indicated with
a 
. Selecting an extension with a  will remove that extension as a Manager of that
Secretary.)
5.Press the Speaker key to finish programming.
S. KEYPAD FEEDBACK
5.26Keypad Feedback provides a feedback keypad that is ON by default. Follow the proce-
dure below to turn OFF this feature. 
1.Begin the programming session as described on page 4-4. Then select Extensions.
2.Scroll down to the bottom of the list and select Key Confirmation.
Key Confirmation is ON by default, indicated by a filled diamond 
 next to each
extension. 
3.To turn OFF the feedback keypad, select the desired extension. An empty diamond
symbol 
◊ appears. 
4.Press the Speaker key to finish programming. 
NOTE: Once the DTMF tones are established (either by connection or inter-digit time
out), the Key Confirmation tone should be turned OFF automatically. 
						

							Page 4-24
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Line Programming
6. LINE PROGRAMMING
6.1If Lines is selected, the CO line programming options appear. The following table lists
the available Lines options, with their allowed values and defaults, if applicable.
Table 4-4: 
Keyset Programming – Line Programming 
FEATUREALLOWED 
VA L U E SDEFAULT 
VA L U ERMS 
LOCATIONRMS 
EQUIVALENTPA G E
Day Ringing 
Phones 
(page 4-25)20-3720-25 
Programmed
Line 
Programming
Incoming Ringing 
Groupspage 5-28Night Ringing 
Phones 
Day Central Bell (page 4-25)On or OffNot 
Programmed
Night Central Bell 
Outgoing 
Restriction (page 4-25)Restrict extensions 
from outgoing callsNo 
Restrictions
Line Settings; 
Global tabpage 5-31
Equipped Lines(page 4-26)1-8All Lines 
Equipped
Incoming Calls 
Only(page 4-26)On or OffNo 
Restrictions
Outgoing Groups(page 4-26)Outgoing Group 1 
(9)
Outgoing Group 2 
(81)
Outgoing Group 3 
(82)
Outgoing Group 4 
(83)All Lines In 
Group 1
PBX Lines(page 4-27)PBX Status
Access Digits
Extension Number 
LengthNot 
ProgrammedPBX Accesspage 5-30
Hunt Groups(page 4-27)Assign extensions 
and lines to up to 
four hunt groupsNo Hunt 
GroupsHunt Groupspage 5-33
Answering 
Machine(page 4-28)Enabled or 
Disabled
Not 
Programmed
Line 
Programming; 
Line Settings
Link to 
Answering 
Machine
page 5-31
Courtesy Service(page 4-28)Voice Module or 
Internal SourceCourtesy Service 
Day/Night
Program Caller ID 
No(page 4-29)Associate numbers 
with names and/or 
assign ring-inSystem 
ProgrammingProgram Caller 
ID Detection 
Numberpage 5-41
Alternative 
Routing(page 4-29)On or OffAlternative 
Routing OffLine 
ProgrammingAlternative 
Routingpage 5-34
Automated 
Attendant(page 4-30)Day or Night 
Enabled/DisabledNot Enabled
Line 
Programming; 
Line Settings
Auto Attendant 
Day/Night
page 5-31PSTN 
Programming(page 4-31)Loop Calling
Caller ID Detection
Tone DialingNone
None
To n e  D i a l i n g
Optional tab