Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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ENCORE MANUAL, Issue 4.0 
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CONTENTS PAGE
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
2. Cross Point Images   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-3
A. Extension Crosspoint Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-3
B. Line Crosspoint Map   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-4
3. Call Statistics   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
A. Lines  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-5
B. Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-5
4. Software States  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-6
A. Lines  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-6
B. Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-6
5. System Phone Monitor   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-7
6. Trace  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-8
7. System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
8. System Tests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-10
A. Initiate System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-10
B. Read System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-10
9. Pro-Active Maintenance  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-11
10. System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-13 
						

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Introduction
1. INTRODUCTION
1.1This chapter describes the Diagnostics, Pro-Active Maintenance, and System Timers
portions of the Remote Management Software.
1.2The Diagnostics drop-down menu, which is only available in Real Time mode,
includes the following options:
•Allows you to see system activity using Extension and Line Cross Point Images, Sys-
tem Phone Monitor, and Trace
•Shows usage and statistics in Call Statistics and Software States
•Allows you to reset the system (System Reset) and run system tests (Initiate System
Tests and Read Test Results)
1.3 Proactive Maintenance allows you to:
•Program Service Center Numbers and Dial-up Center Numbers
•Set up Alarm Report Time, Alarm Threshold, Line Reseize and Confidence Calls
•Assign a Customer ID
1.4System Timers are preset and should not need to be adjusted. However, if necessary you
can adjust them using the System Timers screen.  
						

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Cross Point Images
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2. CROSS POINT IMAGES
2.1The cross points are the main switching mechanism in the system. All calls and system
speech paths are routed through the system cross points. This diagnostic tool is used to verify
connections through the system and can be used to debug crosstalk problems and internal
switching failures. 
To access cross point images:
1.
From the Diagnostics drop-down menu in the Real Time tab, select Extension and Line
Cross Point Images. 
When you select Receive Cross Point Data in either of the following windows, the
Remote Management Software will begin polling the system. If it sees a crosspoint in
use, it will show a red mark in the corresponding box. 
2.To stop polling, select Stop Receive. To exit from the screen, select Close.
A. EXTENSION CROSSPOINT MAPS
2.2The list on the left side of the Extension Cross Point Image window includes the fol-
lowing items:
•Lines 1 -8
•Voice Mail Paths 1 and 2 (valid only when a Voice Messaging Module is installed)
•MF (DTMF) Receiver 
•MF (DTMF) Sender
•Single Tone
•Dual Tone
•Intrusion Tone
•Conference Path
•Internal Paths 1-4
2.3The available extensions are listed across the top of the window.
NOTE: An “internal path” is only in use when the call is connected (i.e., when 2 extensions are
talking). 
						

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Line Crosspoint Map
B. LINE CROSSPOINT MAP
2.4The Line Cross Point Image screen is shown below. 
2.5The following options are shown in the left column of the window:
•To n e  
•Voice 1 and 2 (voice path)
•MF (DTMF) Sender
•Music
•External Path 1
•Modem
2.6The available lines are listed across the top of the window. 
						

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Call Statistics
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3. CALL STATISTICS
3.1When Call Statistics is selected, a matrix of the number of calls made, received, and
answered is displayed. The screen has two tabs for Lines and Extensions. Statistics are shown
for the period since they were last cleared. 
A. LINES
3.2The Lines tab lists all available lines and the categories for Incoming, Answered, and
Outgoing Calls. When you select Receive, the Remote Management Software updates the sta-
tistics with information from the system. To clear the statistics, select the Clear button.
B. EXTENSIONS
3.3The Extensions tab lists all available extensions and the categories for Incoming,
Answered, and Outgoing Calls. When you select Receive, the Remote Management Software
updates the statistics with information from the system. To clear the statistics, select the Clear
button. 
						

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Software States
4. SOFTWARE STATES
4.1The Software States screen allows you to verify the operating conditions on Lines and
Extensions. The screen provides two tabs: Lines and Extensions. When you select Receive,
the Remote Management Software begins polling the system for the line or extension status
information from the system. To end polling, select Stop. To exit, select Close.
A. LINES
4.2The Lines tab lists available lines and whether they are in the Available or Busy state. 
B. EXTENSIONS
4.3The Extensions tab lists all available extensions and the following states:
•No State (unequipped)
•Initial 
•Reserved
•Idle
•Ringing
•Busy
•Established
•Other  
						

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System Phone Monitor
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5. SYSTEM PHONE MONITOR
5.1The System Phone Monitor screen is shown below. 
5.2When System Phone Monitor is selected, an extension list is displayed with a second
column called “Signaling” that indicates which connections have a Keyset that is communicat-
ing with the KSU. Every time you select Receive, the Remote Management Software checks
the system and updates the information (the information will not change until you click on
Receive again).
•If four-wire Keyset signaling is detected at the extension, ON is displayed in the second
column. 
•If two-wire single-line phone signaling is detected, OFF is shown. 
						

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Trace
6. TRACE
6.1The Trace screen is shown below. 
6.2A trace allows the system to output information on how the software is operating. The
system outputs its status as a trace record. This record shows the system status and allow diag-
nostics to be carried out. These traces are normally requested by Inter-Tel in the event of prob-
lem occurring within the system or with the environment in which it is operating. Inter-Tel
personnel have access to the utility that is required for interpreting these traces.
6.3When you select Trace, you must first choose the types of traces you want to perform,
then you select Start Trace.
6.4There are types of trace, Env to SDL, SDL to Env and internal. These options allow
output traces to indicate how the software is interacting with the system during call handling
and signaling. 
6.5You can save the trace information to a file by selecting Save Trace To File.  
						

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System Reset
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7. SYSTEM RESET
To perform a system reset:
1.
In RealTime mode, select Diagnostics > System Reset.
2.If necessary, select either the Warm or Cold reset button.
NOTE: After resetting the system to default, please wait about 10 seconds before
entering System Programming to configure Extension Voice Boxes. 
CAUTION
Possible Data Loss Hazard. There are two system reset options available – Warm resets
the system and cuts off all established calls and Cold resets the system, cuts off all estab-
lished calls 
and removes all programming from the system. These are complete system
resets, not individual extension resets. They should be used with extreme care, preferably
only as directed by your service consultant. 
						

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System Tests
8. SYSTEM TESTS
8.1Using Remote Management Software, the system can be instructed to carry out a self-
test with a delay of 1-60 minutes. The results of the test can be read when complete. 
8.2The self-test checks the DTMF receivers and sender, dial-tone detector, CO Line seiz-
ing, and Caller ID detectors. If all three DTMF receivers fail to detect DTMF then the DTMF
Sender is deemed faulty. If the dial-tone detector fails then line fault counters are reset to zero.
A. INITIATE SYSTEM TESTS
8.3When you select Initiate System Tests, the following screen appears. 
8.4Enter the Delay in minutes (1-40) and then select Send to close the connection
between your PC and the System and begin the test. The delay allows you to alert system users
to the upcoming test or to arrange specific conditions to be enabled on the system. When the
delay expires, the system will perform its test. This test causes the Keyset line LEDs to flash in
sequence.
B. READ SYSTEM TESTS
8.5After a System Test has been completed, select Read System Tests to see the results.
The following screen appears, showing which components passed or failed.