Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Expansion Card Connections — Cable B
INSTALLATION
2
FIGURE 4.Expansion Card Connections — Cable B
Table 2-3: Expansion Card Connections - Cable B
CABLE PAIRCONNECTIONDEVICE
W-BL VOICE-A
Ext 26
BL-W VOICE-B
W-O DATA-C
O-W DATA-D
W-G VOICE-A
Ext 27
G-W VOICE-B
W-BR DATA-C
BR-W DATA-D
W-S VOICE-A
Ext 28
S-W VOICE-B
R-BL DATA-C
BL-R DATA-D
R-O VOICE-A
Ext 29
O-R VOICE-B
R-G DATA-C
G-R DATA-D
R-BR VOICE-A
Ext 30
BR-R VOICE-B
R-S DATA-C
S-R DATA-D
BK-BL VOICE-A
Ext 31
BL-BK VOICE-B
BL-O DATA-C
O-BK DATA-D
BK-G VOICE-A
Ext 32
G-BK VOICE-B
BK-BR DATA-C
BR-BK DATA-D
BK-S VOICE-A
Ext 33
S-BK VOICE-B
Y- B L D ATA - C
BL-Y DATA-D
Y- O V O I C E - A
Ext 34
O-Y VOICE-B
Y- G D ATA - C
G-Y DATA-D
Y-BR VOICE-A
Ext 35
BR-Y VOICE-B
Y- S D ATA - C
S-Y DATA-D
V-BL VOICE-A
Ext 36
BL - V VOICE-B
V- O D ATA - C
O - V DATA-D
V- G V O I C E - A
Ext 37
G - V VOICE-B
V- B R D ATA - C
BR - V DATA - D
V-S
Not Used None
S - V 
						

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Expansion Card Connections — Cable B CO Line Connections
5.29The first A and B pair on each Line Card is used to terminate one line and the second C
and D pair is used to terminate a second line. Refer to the chart on page 2-20 for wiring con-
nections.
5.30CO lines 1 to 4 are terminated in the CPU connectors, as shown below. The cables for
these connections are routed into the KSU through the breakout panel at the bottom.
5.31CO lines 5 to 8 are terminated on the two Extension Cards, as shown below. The first
Extension Card provides a connector for lines 5 and 6 and the second Extension Card provides
a connector for lines 7 and 8. The cables for these connections are routed into the KSU from
the left, through the breakout panels on the KSU cover. 
Line
Card
Line 
Card
A
B
C
D
A
B
C
D
Line 1
Line 2
Line 3
Line 4
PSTN Expansion
Card
PSTN Expansion
CardAB C DLine Card
Line Card
AB C D
Extension
Cards Line 5
Line 6
Line 7Line 8 
						

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Expansion Card Connections — Cable B
INSTALLATION
2
Extension Connections
5.32Extensions 20 to 25 are terminated on the CPU, as shown below. Note that extensions
are numbered from the bottom up. Refer to the charts on pages 20 and 21 for wiring connec-
tions. The cables for these connections are routed into the KSU through the breakout panel at
the bottom.
5.33Extensions 26 to 37 are terminated on the Extension Cards, as shown below. The cables
for these connections are routed into the KSU from the left, through the breakout panels on the
KSU cover.
5.34The A&B and C&D connections are used for Keysets. Single-line sets require only the
A&B connections.
A
B
C
D
Extensions 
20-25
Ext 25
Ext 20
PSTN Expansion
Card
PSTN Expansion
CardAB C D
AB C D
Extension
Cards
Extensions 
26-31
Ext 31
Ext 26
Extensions 
32-37
Ext 37
Ext 32 
						

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Keysets
6. KEYSETS
6.1The system has capacity for up to 18 extensions. Extensions can be equipped with
Encore Keysets or industry-standard single-line sets. 
A. KEYSET DESIGN FEATURES
Integrated Speakerphone
6.2A built-in, integrated speakerphone is standard in the Keysets. It allows users to place
and receive internal calls without lifting the handset. Once a call is connected, the Keyset user
may speak handsfree over the speakerphone or lift the handset to speak privately. 
6.3When using the handset, the user may switch to the speakerphone by pressing the
Speaker key and replacing the handset. If enabled, pages may be broadcast over the speaker
when the phone is not being used.
Liquid Crystal Display (LCD)
6.4Each Keyset has a liquid crystal display (LCD). The display helps the user to process
calls more efficiently. There are display messages for date and time, numbers dialed, incoming
calls, extension and system status, features, and programming. These displays are indicated
throughout the Features section of the manual. 
B. CONNECTING THE KEYSET
6.5Ensure that the extension loop resistance test has been performed before installing the
keysets. (See page 2-9.)
6.6Install all keysets as follows:
1.Mount the modular jack assembly on the wall.
2.Plug one end of the coiled handset cord into the handset jack on the left side of the key-
set. Plug the other end into the handset. Place the handset on hook.
3.Plug one end of the keyset line cord into the modular jack. Plug the other end into the
line cord jack.
4.After all keysets are installed, turn on the KSU AC power switch.
DCTAPI
L1
Handset Jack
Line Cord Jack 5VDC Power Supply
Connector
L2
Modem/Data Port 
						

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Attaching the Keyset Baseplate
INSTALLATION
2
C. ATTACHING THE KEYSET BASEPLATE
6.7There are retaining clips on the baseplate that allow it to be attached to the keyset at two
different angles. When the correct viewing angle has been selected, clip the baseplate onto
either the lower or upper slot on the underside of the Keyset.
D. WALL-MOUNTING A KEYSET 
6.8Locate, drill and plug the two screw locations as shown below. The holes should be
deep enough to accept a 1-inch (25 mm) screw. Install the two screws, leaving .25 to .75 inches
(3 or 4 mm) protruding. Remove the baseplate from the base of the phone and position the two
keyhole slots on the base of the Keyset over the two screws. (The baseplate is not used.) Then
slide the keyset into place.
6.9The handset retaining clip, located directly below the hookswitch, must be reversed so
that the handset is secure when the phone is wall-mounted.
6.10When the Keyset is wall mounted, you can hang the handset on the top edge of the
Keyset housing if you need to set the handset down during a call.
E. OPTIONAL HEADSETS
6.11The Keysets are compatible with industry-standard, four-conductor, modular headsets
that have electret microphones.
6.12To attach a headset to a keyset:
1.Remove the coiled handset cord from the handset jack on the base of the keyset. Leave
the handset in the cradle.
2.Insert the headset modular plug into the handset jack. Plug in the headset power source,
if used.
3.If the headset has an on/off switch, turn on the headset.
Lower SettingUpper Setting
Bottom view of KeysetSide view of Baseplate
6.32 in. (158mm) 
						

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Single-Line Sets
7. SINGLE-LINE SETS
7.1Industry-standard, AC-ringing, single-line DTMF sets may be installed on an Encore
System.
7.2Single-line set users access features simply by lifting the handset and entering a feature
code or by using a combination of a hookflash and a feature code. Refer to the Features section
of this manual (page 3-1) for details.
7.3To install a single-line set:
1.Mount the modular jack assembly on the wall.
2.Plug one end of the line cord into the modular jack assembly and plug the other end into
the jack on the single-line set.
8. LONG-LINE EXTENSION
8.1Extension 22 is designed to work with a single-line telephone at a distance of up to 1.2
miles (2 km) away from the KSU.
•If Extension 22 is used as a long-line extension, a single-line telephone extension must
be used.
•The maximum cabling distance is 1.2 miles (2 km), 330 ohms, or 3 dB at 1600 Hz. Dis-
tance assumes 24 AWG (0.5 mm) diameter copper cabling.
•The cabling must be internal.
9. OPTIONAL EQUIPMENT
9.1The following optional system equipment can be installed:
•Doorphone
•Doorstrike
•External Music Source
•External Paging Equipment
•Central Bell
•Call Logging Output Device 
						

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Doorphone
INSTALLATION
2
A. DOORPHONE
9.2An external Doorphone is available that can be installed on the Encore System. (See
PARTS for part numbers.) When a person presses a button on the Doorphone, the unit gener-
ates ringing on the extensions programmed to receive Doorphone calls. After answering the
ringing call, a system user can talk with the person at the door. 
9.3In database programming, make sure that the desired keysets have access to the Door-
phone. Refer to page 4-13 for details. The Doorphone can be mounted using the supplied
bracket. 
9.4To install the Doorphone, connect the single pair from the Doorphone to the A and B
connections of Extension 23 on the CPU.
Mounting 
Screw
Doorphone Bracket
A
B
Ext 23     To the 
Doorphone 
						

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Doorstrike
B. DOORSTRIKE 
9.5The doorstrike two-way connector provides a closed relay contact when in the operated
condition. The relay contact is suited only for use with low voltage DC equipment. (Rating:
24VDC, 2 Amps).
9.6If the door is equipped with an electric strike plate, a system user may open the door by
dialing a code or pressing a feature button. 
NOTE: You must purchase the doorstrike mechanism and arrange for a qualified electrician to
install it. Also, for security reasons, be careful not to place an extension, that can open the door-
strike, too close to a window or other point of access. 
9.7The leads from the CPU A and B connector are connected to the doorstrike, as shown
below. This is the connector used for the optional doorstrike mechanism. 
A
B   To the 
Doorstrike 
						

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
External Music-On-Hold
INSTALLATION
2
C. EXTERNAL MUSIC-ON-HOLD
9.8If a customer-provided music source is not installed, the internal music-on-hold cir-
cuitry provides music for CO lines on hold. However, an external source (such as a radio, tape
player, etc.) can be installed and programmed to provide music-on-hold. 
9.9The music source is connected to the CPU using a fixed-screw terminal.
9.10The music-on-hold circuitry automatically holds the volume to a predetermined level
that is slightly lower than normal voice volume, as required by FCC regulations.
NOTE: In some circumstances, there may be broadcast restrictions associated with the music.
Check with the music’s original distributor and/or the radio station for copyright and broadcast
restrictions concerning music-on-hold.
9.11If using a radio as a music source, place it five to 10 feet away from the KSU to avoid
RFI generated by the KSU. If the radio is placed more than 10 feet away from the KSU, use
twisted-pair cable. For better reception, a radio with an external antenna is recommended. 
9.12To install the music source:
1.Using a 5- to 10-foot (1.5- to 3.0-meter) length of coaxial cable, connect one end of the
cable to the speaker output terminals of the music source. 
NOTE: If the music source has an earphone jack, you can attach an 1/8-inch mini
phone plug or other specified connector and plug it into the earphone jack on the music
source. However, if the earphone jack is “padded” so that the optimal volume level can-
not be reached, the procedure above may be most effective.
2.Attach the other end of the coaxial cable to the two-pin screw terminal on the CPU.
3.Plug in the AC power cord for the music source. DO NOT use the outlet for the KSU.
4.Turn on the AC power to the music source. 
5.Enable music-on-hold at the Programming Keyset (see page 4-10 for procedures).
6.From a keyset, select a CO line and dial the telephone number of one of the other lines
to call back into the system. Put the call on hold to hear the music. Adjust the volume
on the music source to the desired level. The optimum input level is 1.0VRMS (0dB).
To  M u s i c
SourceFixed-screw 
terminal 
						

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Paging Equipment
D. PAGING EQUIPMENT
9.13The Encore can be configured to operate with external paging equipment (speaker and
amplifier). The paging equipment can be connected to any extension position.
9.14To install the external paging equipment:
1.Cut a length of shielded speaker cable (or coaxial cable) to run from the paging ampli-
fier to the KSU.
2.Connect one end of the cable to the amplifier high-impedance input according the man-
ufacturer’s instructions.
3.Connect the other end of the cable to an extension connector on the CPU or Extension
Card.
4.Connect the speaker(s) to the amplifier, using speaker cable.
5.Plug in the amplifier’s AC power cord. DO NOT use the outlet for the KSU.
6.Set the amplifier volume control to the lowest setting and turn on the amplifier.
7.Enable the Paging equipment in system programming (see page 4-13 for details).
8.From a keyset, make a page. Adjust the amplifier to the desired level while placing the
page.
E. CENTRAL BELL
9.15The CPU has a connector that supplies a ringing signal when the Central Bell is pro-
grammed to ring for an incoming call on a line or line group (refer to page 4-25 for details).
The Central Bell is connected to the KSU, as shown below.
A
BTo  t h e
Central Bell