Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Day/Night Ringing for Incoming Calls
KEYSET
PROGRAMMING
4
A. DAY/NIGHT RINGING FOR INCOMING CALLS
6.2Any or all extensions can be programmed to receive ringing for incoming calls. By
default, all CO lines will ring at extensions 20 to 25. Each line can be programmed to ring up
to 18 extensions and a Central Bell. Each line may also be programmed to ring different exten-
sions for Day and Night Modes.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Select Day Ringing Phones or Night Ringing Phones to configure the system for
day and night operation respectively.
3.Select the first line you want to program.
4.Select the extensions that are to ring for calls on that line. Extensions that will ring are
indicated with a 
. When you have selected the extensions, scroll to the end of the
extension list and press Cancel or press the Scroll Up Key (
!) for two seconds.
 •If the system is equipped with a Doorphone, you may select Doorphone and then
select the extensions that the Doorphone will ring.
 •If the system is equipped with a fax machine, select the extension with the fax
machine. Ensure that the extension with the fax machine is the only extension with
a 
 displayed.
5.Select the next line and repeat the programming until all the lines are programmed.
6.Press the Speaker key to finish programming.
B. DAY/NIGHT CENTRAL BELL RINGING
6.3Any or all lines can be programmed to ring at the Central Bell in Day and/or Night
Modes.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Select Day Central Bell or Night Central Bell to configure the Central Bell for day
and night operation respectively.
3.Select the lines you wish to ring the Central Bell. The lines that will ring the Central
Bell are indicated with a 
. If the system is equipped with a Doorphone, you may also
select Doorphone from this menu. The Doorphone will then ring the Central Bell.
4.Press the Speaker key to finish programming.
C. OUTGOING LINE RESTRICTION
6.4When programming the system, you can decide which lines each extension can use for
outgoing calls. By default, all extensions have access to all lines. As a means of restricting out-
going calls, extensions can be prevented from having access to one or more CO lines for plac-
ing calls. Users attempting to place a call using a restricted CO line hear a busy signal.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Outgoing Restriction.
3.Select the line you wish to restrict.
4.Select the extensions to be prevented from accessing that line. A  is displayed next to
those extensions that are restricted from accessing the line.
5.Press the Speaker key to finish programming. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Equipped/Unequipped Lines
D. EQUIPPED/UNEQUIPPED LINES
6.5The system assumes that all available line interfaces have CO lines connected to them.
If a line interface does not have a line connected, ensure correct system operation by unequip-
ping the line interface in system programming, as follows:
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Equipped Lines.
3.Select the lines you wish to equip or unequip. Equipped lines are denoted by a .
Unequipped lines are denoted by a 
◊.
4.Press the Speaker key to finish programming.
E. INCOMING-ONLY LINES
6.6Lines can also be designated as “incoming-only” lines to prevent them from being used
for outgoing calls.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Incoming Calls Only.
3.Select the lines that are to be used for incoming calls only. Lines programmed for
incoming calls only will be indicated by a 
.
4.Press the Speaker key to finish programming.
F. OUTGOING LINE GROUPS
6.7CO lines can be grouped together into up to four Outgoing Line Groups. Each Group is
associated with a code. These codes are 9, 81, 82, and 83, with Group 1 being associated with
9, etc. Dialing a code seizes a line from the associated Group.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Outgoing Groups.
3.Select the Group you wish to set up. 
4.Select the lines to be in the Group. The lines in the Group are indicated by a .
5.Press the Speaker key to finish programming.
6.8Lines can be in one Outgoing Line Group only. Selecting a line to be a member of a
Group automatically removes it from all other Groups.
NOTE: When a user dials a speed-dial number, the system checks the Outgoing Line Groups
for an available line. It begins checking with Group 1 and, if no lines are available, checks the
rest of the groups in numerical order. To avoid having a speed-dial number dialed on a special-
purpose line (FX, PBX, etc.), make sure those lines are in the highest numbered group.  
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
PBX Access
KEYSET
PROGRAMMING
4
G. PBX ACCESS
6.9You can connect the Encore System to a parent PBX via its line interfaces. You can
then program any of the four Line Groups to work with a parent PBX. When programming the
Line Groups as PBX groups, you must tell the system what digits are required to select a line
in the parent PBX. The system will then “absorb” those digits when a call is placed and will
not consider them part of the number when applying toll restrictions. (You can have a maxi-
mum of two PBX access digits). You must also tell the system how many digits are in the
extension numbers on the PBX. See page 3-9 for more information about PBX operation.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select PBX Group.
3.Select which Outgoing Group you wish to use. 
4.You are presented with another menu to program the parent PBX Access digits.
 •Select Set/Clear PBX Status to set or clear the selected Outgoing Group as a
PBX Group. A confirmation prompt appear momentarily on the top line of the dis-
play.
 •Select Access Digits. Enter the Access Digits for an external line on the parent
PBX and select Confirm.
 •Select Ext. Num. Length. Enter the number of digits in the extension numbers on
the parent PBX.
5.Press the Speaker key to finish programming.
NOTE: When a user dials a speed-dial number, the system checks the Outgoing Line Groups
for an available line. It begins checking with Group 1 and, if no lines are available, checks the
rest of the groups in numerical order. To avoid having a speed-dial number dialed on a special-
purpose line (FX, PBX, etc.), make sure those lines are in the highest numbered group. 
H. HUNT GROUPS
6.10The Hunt Group feature allows you to have groups of extensions answering different
lines. The calls to the Hunt Group are presented in cyclical order to the extensions in the group.
That is, the first call starts the first extension in the Hunt Group, the next call goes to the sec-
ond extension, and so on. See page 3-46 for more information about Hunt Groups.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Hunt Groups.
3.Select the Hunt Group you wish to set up. (Up to four Hunt Groups can be set up. To
select Hunt Group 4, scroll down to display it.)
4.Select the extensions to be in the group. When completed, scroll down to and select
Cancel to quit the Extension Menu.
5.Select the lines that are to be used with the Hunt Group.
6.Press the Speaker key to finish programming.
NOTE: The lines and extensions programmed in a Hunt Group are exclusive to that Hunt
Group and cannot be placed in another Group. Calls can be transferred to an individual exten-
sion in a Hunt Group from an extension outside the Hunt Group, but not to the Hunt Group as a
whole. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Answering Machine Lines
I. ANSWERING MACHINE LINES
6.11This service acts as an answering machine. It can be used for answering incoming calls
and record messages for selected lines. You can also select how long a call rings before the
Answering Machine answers. See page 3-20 for more information.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Answering Machine.
3.Select the lines to be answered by the Answering Machine. The lines that will be
answered are indicated by a 
.
4.Press the Speaker key to finish programming.
J. COURTESY GREETING SOURCE AND LINES
6.12The Courtesy Service is used in systems where there may be delays in answering calls,
and the customer wants to ensure that callers do not hang up before someone answers their
call. If the call is not answered within three minutes, it is connected to the system message box.
This allows a caller to leave a voice message (if the Voice Module is installed). 
6.13If the system is equipped with a Voice Module, you can customize the greeting. When
the Courtesy Service is programmed, you can select the system-provided standard greetings or
the custom Voice Messaging Module greeting (if you have one). See page 3-18 for more infor-
mation. 
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Courtesy Service.
3.Select the source for the message: 
 •Internal Source: This is the default setting.
 •Voice Module Source: This option is only available when a Voice Messaging
Module is installed. Customized Courtesy Service may only be set up if the Auto-
attendant feature has not already been invoked. 
4.Select Courtesy Service Day or Courtesy Service Night. 
5.Select the lines that are to be answered by the Courtesy Service. The lines that are pro-
grammed to be answered are indicated by a 
.
6.Press the Speaker key to finish programming.
NOTE: In the previous operation of Auto Attendant, (where, if it was not available to answer)
the call would be answered by internal courtesy source, as a back-up; this is no longer applica-
ble. If the Courtesy Service is programmed to use the internal source, the music-on-hold option
is automatically set to the internal source and cannot be changed to an external source (see
page 4-10). However, if the Courtesy Service is programmed to use the Voice Module, music-
on-hold can use the external source. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Caller ID Names and Routing
KEYSET
PROGRAMMING
4
K. CALLER ID NAMES AND ROUTING
6.14Up to thirty names, each with a maximum of ten characters (including spaces), may be
associated with telephone numbers. When a number with an associated name is received, the
name rather than the number is displayed. See page 3-7 for more information about Caller ID.
6.15In addition, an extension number may also be associated with a telephone number. In
this case an incoming call from that number will ring at only that extension. If the extension is
busy and has Call Waiting Tones turned off, the call rings the incoming ringing group pro-
grammed for that line.
NOTE: The system will display the Caller ID in a number-only format even if:
• The system receives the names or names and numbers sent by the network.
The system will display the name if:
• The system has names associated to the Caller ID programming.
• The system has names associated to the speed dial programming.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Program CID No.
3.Select an index number (01 - 30).
4.Enter the telephone number.
5.Press Confirm. 
6.If you wish to route calls from that number to an extension, select Program CID Ext.
and select an extension.
7.Select Program CID Name and enter the name to be associated with the number.
Refer to page 3-13 for help on how to enter names.
8.Press the Speaker key to finish programming.
L. ALTERNATE ROUTING
6.16You may use this feature to have calls routed over specific lines (such as specialized
common carriers or equal access lines), using special digits, if necessary. You can create up to
50 special Alternative Call Routing numbers. See page 3-9 for more information.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Alternative Routing On.
3.Enter in a code index (01-50).
4.Enter an input code. (This is the digit string dialed by the user that triggers Alternative
Routing.)
5.Select Confirm.
6.Enter in an output code, if required. (This is the code that will be inserted before the
telephone number that the user dials. This code can be used to select a specific Network
Provider.)
7.Select Confirm.
8.Select the desired option:
 •Exclusive: Calls can only be sent on the lines selected below.
 •Preferred: Calls will be routed on any available line, if none of the selected lines
are available. In this case the output code is not dialed.
9.Select the lines over which calls will be routed.
10.Press the Speaker key to finish programming. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Automated Attendant
M. AUTOMATED ATTENDANT
6.17The Automated Attendant feature allows calls to ring directly through to an extension
provided that they know the extension number of the person they wish to contact. A Voice
Messaging Module must be installed for this feature to operate. 
6.18You can program individual lines to be answered with the Automated Attendant. You
can also program different lines for the feature for Day and Night Service. Automated Atten-
dant may only be set up if Customized Courtesy Service has not already been enabled. 
6.19To change the auto-attendant timer, refer to page 4-12 (using a keyset), or refer to
page 5-40 (using RMS). 
NOTE: In the previous operation of Auto Attendant, (where, if it was not available to answer)
the call would be answered by internal courtesy source, as a back-up; this is no longer applica-
ble. If the Courtesy Service is programmed to use the internal source, the music-on-hold option
is automatically set to the internal source and cannot be changed to an external source (see
page 4-10). However, if the Courtesy Service is programmed to use the Voice Module, music-
on-hold can use the external source.
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select Auto Attendant.
3.Select Confirm when prompted.
4.Select Auto-Attendant Day or Auto-Attendant Night.
5.Select the lines that are to have the Auto Attendant service. The lines programmed for
this service will be indicated with a 
.
6.Press the Speaker key to finish programming. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
CO Line Configuration
KEYSET
PROGRAMMING
4
N. CO LINE CONFIGURATION
6.20There are various options to configure the CO line interfaces on your system. It is rec-
ommended that these settings should only be altered from the original settings if there has been
a change in the CO line connection.
Loop Calling 
6.21All lines are programmed by default to use standard Loop Start signaling. When a line
is seized the telephone system expects to hear dial tone and if it does not the line is discon-
nected You can program CO lines to use Loop Calling if required.
Caller ID Detection
6.22Caller ID service is available from your telephone company. If you subscribe to this ser-
vice, your network sends the telephone number, or telephone number and name, of outside
callers (providing the caller has not blocked the number). You have the choice of displaying, or
not displaying, this information on Keyset displays. (See page 3-7 for more information Caller
ID.) At default, the system is not programmed to receive Caller ID information. 
DTMF Tone Dialing
6.23The system can be installed with either DTMF or dial-pulse lines. Dial-pulse lines must
be designated as such in database programming, because all lines are designated as DTMF
Tone Dialing lines when the system is initialized.
Configuring the Lines
1.Begin the programming session as described on page 4-4. Then select Lines.
2.Scroll down to and select PSTN Programming.
3.Select the desired option:
 •Select Loop Calling: A menu showing the CO lines appears. The lines using
Loop Calling are indicated by a 
. Those using the standard signaling are indi-
cated by a 
◊. Select the lines as required.
 •Select Caller ID Detection: Select the lines that have the Caller ID service
enabled. The lines you select will have a 
 displayed beside them.
 •Select To n e  D i a l i n g: A menu showing the CO lines appears. The lines using Tone
Dialing signal are indicated by a 
. Those using Pulse dialing are indicated by a ◊.
Select the lines to use Tone or Pulse dialing as required.
4.Press the Speaker key to finish programming.  
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Program Planning Sheets
7. SYSTEM PROGRAM PLANNING SHEETS
7.1Planning sheets are also provided at the end of the RMS Programming chapter, begin-
ning on page 5-44. 
System-Wide Features
Timers 
PROGRAMMING OPTIONALLOWED VALUESPROGRAMMED VALUE
Weekend ServiceOn or OffFlashing Hold LED
Call LoggingOn or Off for all phones
Store All Calls (Caller ID)On or Off (store all calls or unanswered 
calls)
DoorphoneOn or Off (equipped or unequipped)
System Voicebox (Answering 
Machine) On
On or Off 
911 & Extension Sending
Night ServiceAutomatic Service
Weekend Service
Night Service On and Off TimesHH:MM (24-Hour format)
Music On HoldInternal source, External source, Tone on 
hold, or Silence
Programming PositionAny equipped extension
Paging Amplifier PositionAny extension (equipped or unequipped)
System Programming PasswordFour digits
Set V24 Baud Rate4800, 9600, 19200
Courtesy Service SourceVoice Module or Internal
Sales Telephone Number
Service Telephone Number
Message Capacity10 – 50
Group Divert to System BoxOn or Off
TIMERRANGEDEFAULTNEW VALUE
Recall On Hold0010 – 180090 seconds
Recall On Transfer001 – 18090 seconds
Forward On No Answer01 – 18015 seconds
Courtesy Delay01 – 3030 seconds
Open The Door01 – 305 seconds
Door Phone Ring Duration01 – 3030 seconds
Call Park001 – 250180 seconds
Ringback Time Duration01 – 3030 seconds
Auto Attendant Delay01 – 3001 second
Answer Machine Delay01 – 18030 seconds
VM Message Length30 – 180120 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Program Planning Sheets
KEYSET
PROGRAMMING
4
System Speed-Dial Numbers
DIALNUMBERDIALNUMBERDIALNUMBERDIALNUMBERDIALNUMBER
70017041708171217161
70027042708271227162
70037043708371237163
70047044708471247164
70057045708571257165
70067046708671267166
70077047708771277167
70087048708871287168
70097049708971297169
70107050709071307170
70117051709171317171
70127052709271327172
70137053709371337173
70147054709471347174
70157055709571357175
70167056709671367176
70177057709771377177
70187058709871387178
70197059709971397179
70207060710071407180
70217061710171417181
70227062710271427182
70237063710371437183
70247064710471447184
70257065710571457185
70267066710671467186
70277067710771477187
70287068710871487188
70297069710971497189
70307070711071507190
703170717 11171517191
70327072711271527192
70337073711371537193
70347074711471547194
70357075711571557195
70367076711671567196
70377077711771577197
70387078711871587198
70397079711971597199
70407080712071607200 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Program Planning Sheets
Class of Service Tables
Table 2 - Restricted Numbers for Class of Service 2
 Enter up to 50 numbers.
Table 3 - Restricted Numbers for Class of Service 3
 Enter up to 50 numbers.
Table 5 - Restricted Numbers for Class of Service 5
 Enter up to 50 numbers.