Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

							Page 3-3
Features
ENCORE MANUAL, Issue 4.0 – July 2002
Introduction
FEATURES
3
1. INTRODUCTION
1.1The Inter-Tel Encore System provides many user-friendly features. This section
describes the features and provides detailed instructions on their use. Refer to the Encore User
Guide for simplified instructions on using extension features. 
2. FEATURE KEYS AND CODES
2.1This section describes the feature codes, single-line only and operator-only codes in
addition to extension numbers and outgoing access codes. 
A. FEATURE CODES
2.2At Keyset extensions, most of the features are selected using the display keys or user-
programmable feature keys. At single-line extensions, the user must enter a feature code. The
feature codes that can be used at Keyset or single-line extensions include the following:
Table 3-1: 
Keyset Feature Codes
FEATURECODE
Call Pick-Up (Incoming Calls Only) 67
Call Pick-Up Group (All Calls) 68
Call Waiting Tone Protection 66
Display Messages (Keysets only) 39
Extension Lock Change Code 42
Extension Lock/Unlock 41
Forward When Busy 152
Forward On No Answer 153
Forward All Calls 151
Do Not Disturb On/Off 150
Door Open 86
Follow Me 154
General Call 65
Page An Individual Keyset 43
Page All Keysets 44
Page Answer 45
Page External PA 47
Park 40
Redial 60
Reminder Call/Reminder Cancel 46
Reset Telephone 157
Room Monitor 48
Speed Dial - Dial Personal Numbers 61
Speed Dial - Program Personal Numbers 62
Speed Dial - Dial System Numbers 7001-7200
Voice Message Pickup 88 
						

							Page 3-4
Features
ENCORE MANUAL, Issue 4.0 – July 2002
Single-Line Only Codes
B. SINGLE-LINE ONLY CODES
2.3These codes are used only at single-line extensions.
C. OPERATOR-ONLY CODES
2.4These codes can be used only at Extension 20.
D. EXTENSION NUMBERS
2.5These are the numbers used for placing internal calls.
E. OUTGOING LINE ACCESS 
2.6These codes are used for access to outgoing lines for placing calls. Table 3-2: 
Single-Line Only Codes
FEATURECODE
Conference Hookflash 3
External Call Hold Hookflash
Forced Call Waiting Hookflash 8
Hookflash (over a CO line) Hookflash 87
Park/Pick Up Parked Call Hookflash 40
Release Second Call (when on two calls) Hookflash 1
Release First Call (when on two calls) Hookflash 2
Return and Release (when on conference) Hookflash 1
Return and Hold (when on conference) Hookflash 2
Ring Back Hookflash 5
Transfer Hookflash 88
Table 3-3: Operator-Only Codes
FEATURECODE
Answering Machine on/off 158
Night Service on/off 156
Table 3-4: Extension Numbers
DEVICEEXTENSION
Keysets and Single-Line Sets 20-37
Operator (Extension 20) 0
Vo i c e  M e ss a g i n g 3 8
Table 3-5: Outgoing Line Access
OUTGOING LINECODE
Line Access - Lines 1-8 51-58
Line Access - Group 1 9
Line Access - Groups 2-4 81-83 
						

							Page 3-5
Features
ENCORE MANUAL, Issue 4.0 – July 2002
CO Line Features
FEATURES
3
3. CO LINE FEATURES
3.1This section explains the CO line functions and programmable features. 
A. DUAL-TONE MULTI-FREQUENCY (DTMF) OR DIAL-PULSE SIGNALING
3.2The system can be installed with either DTMF or dial-pulse lines. Dial-pulse lines must
be specially designated in database programming, because all lines are designated as DTMF
when the system is initialized. See page 4-31 for programming information.
B. FLEXIBLE INCOMING RING ASSIGNMENT
3.3The Encore System is extremely flexible. You have the choice of operating it as either a
key system where all users have direct access to all lines for making and receiving calls, or you
can operate it as a PBX with all calls being answered by an operator console. You can also
operate it as a combination of both. See page 4-25 for programming information.
3.4Any or all extensions can be programmed to receive ringing for incoming calls. By
default, all CO lines will ring at extensions 20 to 25. Each line can be programmed to ring up
to 18 extensions and a Central Bell. Each line may also be programmed to ring different exten-
sions for Day and Night Modes (see below). Lines can also be designated as “incoming-only”
lines. See page 4-26 for programming information. 
3.5In addition, lines can be programmed for loop calling, if necessary. All lines are pro-
grammed by default to use standard Loop Start signaling. When a line is seized, the telephone
system expects to hear dial tone and if it does not the line is disconnected You can program CO
lines to use Loop Calling if required. See page 4-31 for programming information.
C. OUTGOING LINE GROUPS
3.6CO lines can be grouped together into up to four Outgoing Groups. Each Outgoing
Group is associated with a code. These codes are 9, 81, 82, and 83, with Group 1 being associ-
ated with 9, etc. Dialing a code selects a line from the associated Outgoing Group. See page 4-
26 for programming information.
D. DAY AND NIGHT MODES AND WEEKEND SERVICE
3.7Day and Night Mode operation allows you to program two sets of call restrictions and
ringing settings. You can set the time at which the Night Mode changes will come into effect
and the time at which Day Mode will resume (see page 4-9). The operator also have the ability
to manually turn on or off Night Mode.
3.8The Encore System can be programmed to provide Weekend Service. If Weekend Ser-
vice is enabled and Night Mode is invoked on a Friday evening, the system remains in Night
Mode until Monday morning.
NOTICE
Only supervised CO lines should be used on the Encore System. While the system has
timers that will help to prevent unsupervised trunk use, there is no implied warranty that it
is invulnerable to unauthorized intrusions and toll fraud. 
If the central office does not provide supervision it will not disconnect the call when one
party hangs up; it is possible for a caller to remain connected to a CO trunk circuit. If this
happens, and the caller begins dialing, the call could be placed through the Encore System
and would then be billed to the system’s owner. The system cannot check this type of call
for toll restriction and may not register the call in the call log. This problem could arise
when a call is connected to an extension, when a call is in an unsupervised trunk-to-trunk
call, or when a call is forwarded or transferred to the public network. 
						

							Page 3-6
Features
ENCORE MANUAL, Issue 4.0 – July 2002
Outgoing Line Access/Restriction
E. OUTGOING LINE ACCESS/RESTRICTION
3.9When programming the system, you can decide which lines each extension can use for
outgoing calls. By default, all extensions have access to all lines. 
3.10As a means of restricting outgoing calls, extensions can be prevented from having
access to one or more CO lines for placing calls. This is performed during line programming.
Users attempting to place a call using a restricted CO line hear a busy signal. See page 4-25 for
programming information.
F. TOLL RESTRICTION CLASSES OF SERVICE
3.11As a means of controlling costs, each extension can be programmed for a toll restriction
Class of Service. This determines the type of call the extension is allowed to dial. See page 4-
18 for programming information.
NOTE: System speed-dial numbers can be programmed to override Class of Service. This fea-
ture allows an extension to access all system speed-dial numbers, even though the extension
may be restricted from directly dialing a number because of their Class of Service.
3.12Encore uses a combination of six Classes of Service and four Tables of numbers to set
up toll restrictions.
3.13The six Classes of Service are defined as follows:
•By default, all extensions are in Class 1. They have no restriction placed on them.
•An extension placed in Class 2 is restricted from dialing the numbers programmed in
Table 2. (Table 2 would typically be programmed with international and operator-
assisted toll digits, such as 011 and 01).
•An extension placed in Class 3 is restricted from dialing the numbers programmed in
Tables 2 and 3. (Table 3 would typically be programmed with toll digits, such as 1).
•An extension placed in Class 4 is restricted to internal and emergency (911) calls only.
•An extension placed in Class 5 is allowed to dial the codes programmed in Table 5.
(However, the extension can also be assigned Class 2 or 3 to limit some calls. Table 5
can include allowed area codes, office codes, and/or complete telephone numbers.)
•An extension placed in Class 6 is restricted from dialing codes in Table 6. (This table
would typically be programmed with local long-distance area codes. This Class can be
combined with Classes 2 and/or 3.)
3.14The four Tables are numbered 2, 3, 5, and 6 to correspond with the associated Classes
of Service. They can be programmed with up to 50 numbers each. Tables 2, 3, and 6 contain
restricted numbers; Table 5 contains allowed numbers. A number can contain up to 13 digits.
You can use the “Any” key in the number to indicate that any number of digits will follow (for
example, 1X restricts all toll calls that begin with “1,” and 1800X restricts all calls beginning
with “1-800”). See page 4-13 for programming information. 
						

							Page 3-7
Features
ENCORE MANUAL, Issue 4.0 – July 2002
Caller ID
FEATURES
3
3.15The following chart summarizes the Classes of Service and the Tables they use.
G. CALLER ID
Caller ID Displays
3.16Caller ID service is available from your telephone company. If you subscribe to this ser-
vice, your network sends the telephone number of outside callers (providing the caller has not
blocked the number). You have the choice of displaying, or not displaying, this information on
Keyset displays. See page 4-31 for programming information.
3.17As well as displaying the caller’s number, the Encore System allows you to associate
your own names with caller numbers, and display these names in place of the Caller ID. See
page 4-29 for programming information.
3.18Here is how a caller number is displayed at a Keyset:
•The caller’s number will appear on the display of all Keysets programmed to ring for
incoming calls.
•A caller may have chosen to withhold their identity. In this case, the display will show
“Blocked Call” instead of the caller’s number or name.
•If the number information is not available, the display will show “Number Unavailable”
instead of the caller’s number.
•If more than one call is ringing at any one time, the number displayed will be that of the
first call in the queue. When this call is answered by one of the extensions, the number
of the next call in the queue will be displayed.
•If your Keyset is not ringing for the call, you may examine the incoming Caller ID by
selecting Examine I/C Call. The same information shown on the ringing Keysets is
then displayed.
NOTE: The system will display the Caller ID in a number-only format even if:
• The system receives the names or names and numbers sent by the network.
The system will display the name if:
• The system has names associated to the Caller ID programming.
• The system has names associated to the speed dial programming.
Routing Calls Based on Caller ID
3.19An extension number may be associated with a Caller ID telephone number. In this case
an incoming call from that number will ring at only that extension. If the extension is busy and
has Call Waiting Tones turned off, the call rings the incoming ringing group programmed for
that line. Table 3-6: 
Classes of Service and Associated Tables
CLASSTYPE OF RESTRICTIONTABLE 
1 No restriction N/A
2 Restrict codes in Table 2 (can be combined with 
Classes 5 and/or 6)Table 2 - Restricted Numbers
3 Restrict codes in Table 2 and 3 (can be combined 
with Classes 5 and/or 6)Tables 2 and 3 -Restricted 
Numbers
4 Internal and Emergency calls only N/A
5 Allow codes (can be combined with Classes 2, 3, 
and/or 6)Table 5 - Allowed Numbers
6 Restrict codes (can be combined Class 2, 3, and/or 
5)Table 6 - Restricted Numbers 
						

							Page 3-8
Features
ENCORE MANUAL, Issue 4.0 – July 2002
Caller ID Caller ID Number Storage
3.20The Caller ID Storage automatically stores information about the last 65 unanswered
calls to the system (unless you change the programming to store both answered and unan-
swered calls). The information stored is the caller’s telephone number and the date and time of
the call. Information is not stored for calls with withheld or unavailable numbers. When the
memory is full, the oldest record is discarded from memory when a new record is received.
3.21The system Caller ID Storage can capture either all calls or unanswered calls only. See
page 4-13 for programming information.
3.22The Caller ID Storage can be allocated to one central storage location, which stores the
data on up to 65 calls. Or you can program up to 12 extensions to store up to five numbers each
and the remaining numbers are allocated to the central storage. See page 4-20 for information
programming individual Caller ID Storage.
•The central storage alerts Extension 20, (regardless of whether it is the Programming
Extension), by means of a display prompt, that new calls have been stored. The central
storage records all calls that ring into the system. These numbers can be viewed or
dialed from any extension.
•Any extensions that have Caller ID Storage will receive a separate record of calls. Indi-
vidual extension records will contain only calls on the lines programmed to ring directly
to that extension.
3.23 To view and/or redial stored caller numbers: 
1.Select Missed Calls - Individual to view the numbers in the personal storage of your
Keyset or select Missed Calls - System to examine the central storage. You will see
the following information:
 •The number and time of the last three calls received are displayed.
 •If the call was answered, the display will show an A on the right side of the record.
If the call was not answered, the “A” will not be displayed.
2.If you press the right Keypad Edit key (4), the date information for that call is shown
for a few seconds, instead of the time.
3.You may scroll through the stored numbers and names, using the Scroll Up (!) and
Scroll Down () keys situated below the display.
4.If you press the Display key beside a particular record, the system automatically seizes
a free line and dials the displayed number. If the extension is restricted from dialing, or
if there is no line available, you will hear a busy tone.
5.If an R is displayed on the right side of a record, this indicates that the number has been
redialed. 
						

							Page 3-9
Features
ENCORE MANUAL, Issue 4.0 – July 2002
Alternative Call Routing
FEATURES
3
H. ALTERNATIVE CALL ROUTING
3.24You may use this feature to have calls routed over specific lines (such as specialized
common carriers or equal access lines), using special digits, if necessary. You can create up to
50 special Alternative Call Routing numbers. See page 4-29 for programming information.
3.25To set up the feature you must enable “Alternate Call Routing” and then associate the
required digits with input codes in database programming. For example:
•If you want a particular equal access carrier used for long-distance calls, you can pro-
gram an input code of “1” and output digits of “10XXX.” Then, you can choose
whether the call will go over any line or if it is restricted to a specific line. Once the fea-
ture is set up, whenever a user dials a number that begins with 1, the system will auto-
matically replace the 1 with 10XXX and select the line you designated. 
•If you want calls to a certain area code to go over a specific line, you can program the
area code as the input code, leave the output code blank, and select the line you want
used. Then, when an extension user dials that area code, the system will select the des-
ignated line, but it will not substitute any digits.
I. OPERATION WITH A PARENT PBX
3.26You can connect the Encore System to a parent PBX via its line interfaces.
3.27You can program any of the four Line Groups to work with a parent PBX. When pro-
gramming the Line Groups as PBX groups, you must tell the system what digits are required to
select a line in the parent PBX. The system will then “absorb” those digits when a call is
placed and will not consider them part of the number when applying toll restrictions. (You can
have a maximum of two PBX access digits.) You must also tell the system how many digits are
in the extension numbers on the PBX. See page 4-27 for programming information.
3.28To place an outgoing call through the PBX, users must dial the access digit(s) before the
external number. To call a parent PBX extension, users must seize a line connected to the PBX
and dial the extension number without any access digit(s).
3.29Both external numbers and PBX extension numbers may be entered into Personal and
System Speed-Dial lists. When a speed-dial number is selected for dialing, the system checks
whether the number is a PBX extension by checking the number of digits against the pro-
grammed extension number length. 
•If it is a PBX extension the system selects a PBX Line Group and, if a line is free, dials
the digits. 
•If the selected number is an external number, the system attempts to seize a line. If one
is available, it dials the number without inserting the access digits. If a line is not avail-
able a free PBX line is seized and the access digits are automatically inserted.
3.30If Redial is used, the number is redialed on the same group on which the original call
was made. If no lines are available, you will hear busy tone. 
						

							Page 3-10
Features
ENCORE MANUAL, Issue 4.0 – July 2002
Protection Against Power Failure
4. PROTECTION AGAINST POWER FAILURE
4.1For protection against power failure, database protection and power failure telephones
are required.
A. DATABASE PROTECTION
4.2The CPU contains a capacitor that protects the programmed database in the event of a
power failure. The capacitor will protect the programmed database until the accumulated sys-
tem downtime exceeds 2-3 months (depending on the size of the database). 
B. POWER FAILURE TELEPHONES
4.3Each board with CO line capability is equipped with a power-failure circuit path. In the
event of a power failure (without battery back-up power), lines are switched automatically to
the designated extensions and calls can be made and received on these lines until the power is
restored. The Keyset will not work when power has failed, so these extensions must be con-
nected to single-line telephones for calls to be made.
4.4Lines 1 and 2 are connected to extensions 24 and 25, the last two extensions on the
CPU. Line 5 is connected to extension 31, and line 7 to extension 37, the last extensions on
each of the Extension Cards. These line positions are summarized in the table below.
NOTE: Because Keysets cannot operate without power, Extensions 24, 25, 31 and 37 should
either have access to or be equipped with single-line sets if they are to be used in power failure
situations. If lines are connected to extension positions equipped with Keysets, the user must
replace the Keyset with a single-line telephone to answer or make calls during a power failure.
Keysets cannot be used during a power failure situation.
CO LINEPOWER FAILURE EXTENSION
Line 1Extension 24
Line 2 Extension 25
Line 5Extension 31
Line 7Extension 37 
						

							Page 3-11
Features
ENCORE MANUAL, Issue 4.0 – July 2002
Extensions
FEATURES
3
5. EXTENSIONS
5.1The system has capacity for up to 18 extensions. Extensions can be equipped with
Encore Keysets or industry-standard single-line sets. Extension 23 can be connected to a Door-
phone, if desired. Extension 20 is the operator’s extension and, at default, is the Programming
Extension.
5.2You may assign names to extensions. When an extension receives an internal call, its
display will show the calling extension name in the place of the extension number.
A. KEYSETS
5.3The Encore Keyset is specially designed for use with the Encore system. In the drawing
below, the keyset features are pointed out. Each is described in more detail later.
Four-Line Liquid Crystal Display (LCD)
5.4Each Keyset has a liquid crystal display (LCD). The display helps the user to process
calls more efficiently. (These displays are indicated throughout this section of the manual.) The
prompts and information shown on the display help you use your Keyset:
•Prompts appear that tell you what action to take or warn of an incorrect action. For
example, an attempt to access the system programming menus from the wrong exten-
sion will result in the prompt “Programming Refused” being displayed.
•When your Keyset is not in use, its display shows the time and date on the top line. 
•When you dial an external number, the display shows the digits as they are dialed.
•When you make an internal call the extension number you dialed is displayed. If the
extension has been programmed with a name, the name is displayed.
•You can leave a message on your Keyset display which will be also seen by other Key-
set users who call your extension (see page 3-39).
•You can display Caller ID numbers or names, if programmed, on your Keyset display
(see page 3-7). 
Handset
Speaker
Programmable 
Line/Feature KeysFunction Keys: Hold, Program, 
Message, and Directory
Display
Display Keys
Scroll Key
Microphone
Speaker Key
with lightMute Key
with lightLight for ringing calls 
and waiting messages
Vo l u m e
Keys
Keypad Edit
Keys Keypad 
						

							Page 3-12
Features
ENCORE MANUAL, Issue 4.0 – July 2002
Keysets 5.5When the Keyset is idle, the Idle Menu is shown on the display. It contains a large num-
ber of options displayed in groups of three. (A menu with the first three options is shown
below.) You use the Scroll keys below the display to scroll up and down through the options.
5.6If you are on a call or using a feature, the menu changes to offer only those options rele-
vant to what you are doing. Also, when features such as Extension Lock are set, the first
prompt on the display becomes the option to cancel the activated feature.
5.7When activating certain features, it is necessary to select the extensions or lines on
which you wish to activate the feature. In this case the Extension Menu is shown, listing all the
extensions connected to the system. Or, a Line Menu is shown, listing all the lines connected to
the system when you are activating line features.
NOTE: Most menus will display the option “Cancel.” This allows you to exit without activating
the feature. You may also press the Scroll Up 
(!) key for two seconds to return to the previous
menu. Finally, pressing the Speaker key exits all menus and returns the display to the Idle
Menu. 
Using the Scroll Keys
5.8The Scroll keys are located under the display and are used to scroll up and down
through the display options. When the Scroll Down () key is pressed, the next three available
options are displayed. Conversely, pressing the Scroll Up (!) key will take you back up the
display to the previous options.
NOTE: Pressing the Scroll Up (!) key for two seconds will exit to the previous menu.
Using the Display Keys to Select Menu Options
5.9The six Display keys, located on each side of the display, are pressed to select the menu
option shown on the display. This will either activate a feature, cause another menu to be dis-
played, or select an item from a list.
5.10When selecting from a displayed list (for example selecting extensions from the exten-
sion Menu), selected items will be denoted by a  next to the object. Unselected items will be
denoted by a 
◊ next to the item. Selecting an item with a ◊ causes the item to be selected and
the symbol to change to , and vice versa.
NOTE: Do not press the Display keys quickly in succession to scroll through menus. You must
wait for the display to change before making your next selection.
HH:MM
MM. DD.YY
-Internal Call
-External Call
-Redial Last Number