Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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Software License Agreement
ENCORE MANUAL, Issue 4.0 – July 2002
(d)You hereby acknowledge and agree that the license granted in this agreement is a site
license. I.e., the software may only be installed at the initial end user site licensed for
this software and at no other site without the express written consent and relicensing by
Inter-Tel Integrated Systems, Inc. You acknowledge and agree that you have the respon-
sibility to sublicense the end user of the software with an agreement in writing contain-
ing the statement that “the software licensed hereby may only be installed at the initial
end user site licensed for this software and at no other site without the express written
consent and relicensing by Inter-Tel Integrated Systems, Inc.” It is the specific intent of
this site licensing agreement to (1) prohibit the improper copying and/or the multiple
use of this software at other than a designated initial licensed site, and to (2) prohibit the
right of resale and/or relicensing of the software without the express written consent of
Inter-Tel. You agree that your failure to properly sublicense the software to an end user
will subject you to responsibility for the losses occasioned to Inter-Tel. 
NON-PERMITTED USES:
•You may not use the enclosed program(s) on more than one standalone personal com-
puter or Inter-Tel Hardware System at a time and may not load the Software onto any
file server or network. 
•You may not sublicense, assign or transfer Your rights under the Agreement without the
prior written permission of Inter-Tel.
•You may not use, copy, alter or transfer, electronically or otherwise, the Inter-Tel Soft-
ware (program(s) or documentation) except as expressly allowed in this Agreement.
•You may not translate, reverse engineer, disassemble or decompile the Inter-Tel Soft-
ware.
•You agree that you are licensing the Program for its end use only and not for resale or
redistribution.
TERM:
This Agreement is effective from Your date of purchase and shall remain in force until termi-
nated. You may terminate the Agreement by returning to Inter-Tel the original diskette(s),
ROMs, PALs, or other applicable software media and all copies of the Inter-Tel software pro-
gram(s). The Agreement is also terminated if You fail to comply with any term or condition of
this Agreement. You agree to return to Inter-Tel the original diskette(s) and other applicable
software media and all copies of the Inter-Tel Software program(s) upon such termination. The
Company may immediately terminate this license upon notice to you, whereupon you shall
immediately destroy all copies of the Program.
WARRANTY:
(a)Inter-Tel warrants to You that the diskette(s), and/or other applicable software media on
which the Inter-Tel Software program(s) are furnished are not defective under normal
use for a period of ninety (90) days from the date of purchase, as evidenced by a copy
of Your sales receipt.
(b)Inter-Tel and its third-party suppliers and vendors liability and Your exclusive remedy
shall be the replacement of any diskette(s) and/or other applicable software media that
do not meet the warranty and which are returned to Inter-Tel or an authorized dealer
together with a copy of Your paid receipt. THE ABOVE IS THE ONLY WARRANTY
OF ANY KIND. ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MER-
CHANTABILITY AND FITNESS FOR A PARTICULAR USE ARE HEREBY DIS-
CLAIMED. This warranty gives You specific legal rights and You may also have other
rights which may vary from state to state.
You acknowledge that the Program, including the related documentation and any new
releases, modifications and enhancements thereto, belongs to the Company, and that
the Company retains all right, title and interest in and to the Program. You further
acknowledge that the Program and information relating thereto constitute valuable 
						

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Software License Agreement
ENCORE MANUAL, Issue 4.0 – July 2002
trade secrets of the Company. You agree to comply with the terms and conditions of
this Agreement and agree to treat the Program as the confidential and proprietary infor-
mation of the Company.
You shall be solely responsible for the supervision, management and control of your
use of the Program and related products and documentation. You hereby indemnify and
hold harmless the Company and its affiliates (the Indemnified Parties) against any loss,
liability, damages, costs or expenses suffered or incurred by the Indemnified Parties at
any time as a result, of any claim, action or proceeding arising out of or relating to
your use, operation or implementation of the Program. For purposes of this Agreement,
affiliate means any Company division or subsidiary or any other affiliated entity
involved in the manufacture or wholesale distribution of Company products.
The Indemnified Parties shall not be responsible, and you shall have no recourse
against the Indemnified Parties, for any loss, liability, damages, costs or expenses
which may be suffered or incurred at any time by you as a result of your reliance upon
or use of the Program, or as a result of any claim, action or proceeding against you
arising out of or relating to the use of the Program, or as a result of your defense of
any such claim, action or proceeding.
LIMITS OF LIABILITY:
In no event shall Inter-Tel or its third-party suppliers and vendors be liable for any losses
(whether in tort, contract or otherwise) incurred in connection with the purchase, sale, posses-
sion, operation, or use of the Software (separately or in combination with other products)
including, but not limited to loss of time, loss of anticipated profits, loss of data, loss of infor-
mation, loss of business, loss of revenue, loss of goodwill or loss of anticipated savings or
other business losses, losses relating to routing or programming errors, unauthorized use or
access of all intrastate, interstate, and international long distance services, or such access or use
by voice mail, DISA, auto attendant, or 800 or 900 services by end-users or unrelated third par-
ties, losses related to the use of copyrighted music with Inter-Tel Software, and to the extent
such limitation is permitted by applicable law, losses and damages resulting from physical
injury to tangible property or death or injury of any person whether arising from Inter-Tels
negligence, breach of contract or otherwise. IN NO EVENT SHALL INTER-TEL OR ITS
THIRD-PARTY SUPPLIERS AND VENDORS BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES, DIRECTLY OR INDIRECTLY ARISING FROM USE OR
INABILITY TO USE THE SOFTWARE, SEPARATELY OR IN COMBINATION WITH
OTHER PRODUCTS. IN NO EVENT SHALL THE TOTAL LIABILITY OF INTER-TEL
DAMAGES EXCEED THE AMOUNT PAID BY YOU FOR THE SOFTWARE.
ENTIRE AGREEMENT:
This Agreement constitutes the entire agreement between You and Inter-Tel and supersedes
any and all prior agreements between Inter-Tel and You with regard to the Inter-Tel Software.
No amendment, modification or waiver of this Agreement will be valid unless set forth in a
written instrument signed by the party to be bound thereby. This Agreement shall be governed
by the laws of the State of Arizona. No failure or delay on the part of Inter-Tel to enforce its
rights hereunder shall operate as a waiver of any right.
This Agreement and any disputes arising hereunder shall be governed by the laws of the State
of Arizona, United States of America, without regard to conflicts of laws principles. The par-
ties hereby expressly exclude the application of the U.N. Convention on Contracts for the
International Sale of Goods to the Agreement.
GOVERNMENT RESTRICTED RIGHTS:
The Software is provided with restricted rights. Use, duplication or disclosure by the govern-
ment is subjected to restrictions set forth in subparagraph c (1) (ii) of the Rights in Technical
Data and Computer Software clause at DFARS 252.227-7013 (Oct. 1988) and FAR 52.227-14
and 52.227-19 (June 1987). Contractor is Inter-Tel Integrated Systems, Inc., Chandler, Arizona
85226.
Inter-Tel Integrated Systems, Inc.
Chandler, AZ 85226
Revision D 
						

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002OVERVIEW
1
Overview
CONTENTS PAGE
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2. About This Manual  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-3
3. System Hardware   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-4
4. Keysets   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-5
5. Feature Summary   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-6
A. System Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-6
B. Extension Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-7
6. System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-7 
						

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
Introduction
1. INTRODUCTION
1.1The Encore System is a versatile and easy-to-use telephone system with the following
features:
•Can accommodate up to eight loop-start lines and up to 18 extensions
•Has modular construction that allows it to be upgraded by adding various system
expansion cards
•Can operate with system Keysets or standard single-line telephones
•Has remote access and maintenance capability
•Encore Keysets have a simple-to-use, menu-driven interface
1.2Your Encore system consists of the wall-mounted Key Service Unit (KSU), to which
line and extension connections are made.
1.3The Encore System’s modular design allows it to grow as your customer’s business
grows. No matter what size system you start with, you can expand up to the maximum capac-
ity. The base system includes either two or four loop-start line and up to six extension connec-
tions. By adding system expansion cards to these base systems you can have up to eight loop-
start lines and up to 18 extensions. 
1.4The system Keyset has a large display area that features an intuitive menu-driven inter-
face. Display Keys activate the features that are shown on the keyset’s display. It is not neces-
sary to dial any feature codes when using the Keyset. This makes the system easy to use and
saves you time. 
1.5You can choose to use system Keysets or single-line telephones at each extension, and
you can change the combination at any time. A Doorphone is also available that can be pro-
grammed to ring at any extension. Optional equipment includes a doorstrike, a long-line exten-
sion, a central bell, external music-on-hold, and system Call Logging module and software.
1.6The Encore System is extremely flexible. You have the choice of operating the system
as either a key system where all users have direct access to all lines for making and receiving
calls, or as a PBX with all calls being answered by an operator, or as a combination of both. 
1.7The Encore is easy to install and maintain. The system can be programmed and main-
tained remotely using the Remote Management Software. With this software, the system can
also be configured to report alarms to service personnel. 
						

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
About This ManualOVERVIEW
1
2. ABOUT THIS MANUAL
2.1This Installation, Programming, and Maintenance Manual is your guide to installing,
programming, and maintaining the Encore phone system.
•The Installation chapter covers the system equipment. (page2-1)
•The Features chapter includes a description of the system’s features and provides
instructions for using a Keyset or standard single-line telephone with the system.
(page3-1)
•The Keyset Programming chapter is a system programming reference for using the key-
set to perform programming functions. It also includes copies of the System Program
Planning Sheets. (page4-1)
•The RMS Programming chapter is a system programming reference for using the RMS
software to perform most programming functions, excluding some specific keyset pro-
gramming operations. (page5-1)
•The RMS Maintenance chapter describes the Diagnostics, Pro-Active Maintenance, and
System Timers portions of the Remote Management Software. (page6-1)
•The Troubleshooting chapter details maintenance procedures. (page7-1)
•The Parts chapter lists all system part numbers. (page8-1) 
						

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
System Hardware
3. SYSTEM HARDWARE
3.1The system Key Service Unit houses a CPU and a power supply unit. The CPU pro-
vides six extension interfaces but does not include any line interfaces; at least one Line card is
required for line interfaces. The Main Distribution Frame (MDF) area of the CPU contains the
connection points for all required extension and line cabling. (See page 2-7 for cabling infor-
mation.) 
3.2The CPU also acts as a connection platform for all system expansion cards, as shown
below. The system expansion cards are as follows:
•Extension Card: Each Extension Card provides interfaces for six extensions and a con-
nector for a Line Card. You can install up to two Extension Cards for a total of 12
extensions, in addition to the six extensions provided by the CPU.
•Line Card: This card provides interfaces for two loop start lines. You can install two
Line Cards on the CPU and one on each of the Extension Cards for a total of eight lines.
•Voice Messaging Module: This card provides up to 80 minutes of voice storage. When
installed, a system Answering Machine can be enabled and each extension can be pro-
vided with a voice message box. The Voice Messaging Module is also required to pro-
vide a personalized greeting in the Courtesy and Auto Attendant services.
PSTN card
C.O. 1& 2
PSTN card
C.O. 3 & 4
Line Card
Lines 5 & 6
Line  Card
Lines 7 & 8
Power
Supply
Extension Card
6 Extension portsExtension Card
6 Extension ports 
						

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
KeysetsOVERVIEW
1
4. KEYSETS
4.1The system Keyset, shown below, is specially designed for use with the Encore system.
It features a four-line display that shows prompts and menus with selectable options. This
unique menu-driven interface makes the system simple to use – no codes are needed to pro-
gram and activate features. System programming can also be performed via a Keyset using the
intuitive menu-driven interface.
4.2The Keyset features eight Programmable Keys, which are pre-programmed to access
lines, and four Function Keys which group frequently used features in a logical manner. 
4.3The Keyset is fully handsfree, so you can make calls, receive calls, and use its features
without lifting the handset.
Handset
SpeakerProgrammable 
Line/Feature KeysFunction Keys: Hold, Program, 
Message, and Directory
Display
Display Keys
Scroll Key
Microphone
Sp e a ke r  K e y
with lightMute Key
with lightLight for ringing calls 
and waiting messages
Vo l u m e
Keys
Keypad Edit
Keys Keypad 
						

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
Feature Summary
5. FEATURE SUMMARY
5.1System, keyset, single-line set, and attendant features are listed below. Those features
marked with an asterisk (*) require additional equipment. For complete descriptions and oper-
ating instructions, refer to the Installation (page 2-1) and Features (page 3-1) chapters.
A. SYSTEM FEATURES
General System Features
•Flexible incoming ring assignments (alternate point answering)
•Flexible night ringing arrangement (night ring mode)
•Courtesy Service
•Variable system timers
•Internal paging 
•∗Optional Voice Messaging with: 
— Customized Courtesy Service
— Answering Machine Service
— Auto-Attendant Service
•∗Optional Doorbox
•∗Optional door strike
•∗Optional external music source for outside call music-on-hold
•∗Optional external paging equipment
•∗Optional system battery back-up
•∗Optional long-line extension
•∗Optional central bell
System Maintenance and Record Keeping Features
•System Programming via Keyset (defaults to Extension 20)
•∗Optional Call Logging
•∗Remote Management Software
Outside Call Features
•Dual-tone multi-frequency (DTMF) or dial-pulse signaling
•CO line restriction
•Toll restriction
•Day and night modes of operation
•Busy CO line callback 
						

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
Extension FeaturesOVERVIEW
1
B. EXTENSION FEATURES
•Hands-free answering of internal calls on Keysets
•On-hook dialing on Keysets
•Direct line key selection on Keysets
•System/station speed dialing
•Last number redial
•System hold
•Conference calls
•Do-not-disturb
•Camp-on and call waiting
•Call transfer 
•Call forwarding
•∗Headset compatible
6. SYSTEM CAPACITIES
6.1This table details the capacities of various system options available.
Table 1-1: 
System Capacities
OptionCapacity
Outside Lines8
Outgoing Line Groups4
Internal Speech Paths4
Extensions per System (Keysets and/or single-line sets)18
Programming Extension (defaults to Extension 20)1
Operator Extension (Extension 20)1
Long-Line Extension (Extension 22)1
Doorphone Extension (Extension 23)1
Extension Pick-Up Groups4
Hunt Groups4
Voice Message Boxes (if Voice Module installed)18
Speed Dial
 — System Numbers
 — Personal Numbers (per extension)
200
12
Toll Restriction
 — Classes of Service
 — Tables
6
4 
						

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
System Capacities