Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Alternative Routing
RMS
PROGRAMMING
5
Lines 
10.23For each code entered on the previous page, the line(s) over which the call is to be
routed must also be programmed in the Lines tab, shown below. Selecting the Lines tab dis-
plays the available lines and digit codes. Place a check mark in the appropriate lines for each
digit code. 
						

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
RMS System Programming
11. RMS SYSTEM PROGRAMMING
11 . 1When you select System Programming the system-wide programming options
appear. The following table lists the available options, with their allowed values and defaults, if
applicable. Instructions for programming each option is given in the following pages.
Table 5-4: 
RMS System Programming Values and Timers 
SECTIONPROGRAMMING OPTIONALLOWED VALUESDEFAULT VALUE
System 
Settings
 
(page 37)
Weekend Service
On or Off
Off
Flashing hold LEDOn
Call Logging
Off
Store all calls
Doorphone fitted
System Voicebox On 
(Answering Machine)
911 & Extension Sending
Night Service
Night Service Time ONHH:MMNot programmedNight Service OFF
Music on holdInternal source, External 
source, Tone, or SilenceInternal source
Programming PositionAny ExtensionExtension 20
PA PositionPaging PA not equipped (0)
System Programming 
PasswordXXXX1111
Set V24 Baud Rate4800, 9600, 1920019200
Courtesy Service SourceSystem or Voice ModuleSystem (system if no voice 
module detected)
Sales Telephone NumberYour sales telephone number
Not programmedService Telephone NumberYour service telephone number
Message Capacity Mail box message capacity 
from 10 – 50.
Group Divert to System BoxDivert voice mail to system 
mail box (system wide)Off
User Timers 
(page 39)Timers: 
Open the door
Doorphone ring duration
Recall on hold
Forward on No Answer
Call Park
Ringback time duration
Recall on transfer
Courtesy Delay
Auto Attendant Delay
Answering Machine Delay
VM Message Length
01 – 30 seconds
01 – 30 seconds
10 – 1800 seconds
01 – 180 seconds
001 – 250 seconds
01 – 30 seconds
001 – 180 seconds
01 – 30 seconds
01 – 30
01 – 180 seconds
30 – 180 seconds5 seconds
30 seconds
90 seconds
15 seconds
180 seconds
30 seconds
90 seconds
30 seconds
1 second 
30 seconds
120 seconds 
						

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Settings
RMS
PROGRAMMING
5
A. SYSTEM SETTINGS
11 . 2The System Settings screen is shown below. 
11 . 3For features that have on/off settings, place a check mark in the box to enable the fea-
ture or remove the check to disable it. For features that offer a choice of setting, scroll to the
desired setting.
•Weekend Service. The Weekend Service feature ensures that if Night Service is
invoked on a Friday evening, the system remains in Night Mode until Monday morning
•Flashing hold LED. When a call is placed on Hold, you can decide if the associated
Line key light is to flash or remain steady on all other Keysets. The default setting is
that the light flashes.
Exception & 
Restriction 
Ta b l e s
 
(page 40)
Class Codes:
Exception Table 5
Restriction Table 6
Class of Service 2 Table 
Class of Service 3 Table 50 numbers per table
Not programmedProgram Caller 
ID Detection 
Number
 
(page 41)
Associate numbers with 
names and/or assign exten-
sions
System Speed 
Dial List
 
(page 42)
Up to 200 numbers with 
names
System Date & 
Time
 
(page 43)
System date and time settings 
and receive from switch and 
transmit to switch settingsHH:MM MM/DD/YY12:00 01/01/01
Table 5-4: RMS System Programming Values and Timers (Continued)
SECTIONPROGRAMMING OPTIONALLOWED VALUESDEFAULT VALUE 
						

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Settings •
Call Logging. If the system is equipped with a Call Logging Interface Module, a
printer or PC may be connected, that will maintain a record of incoming and outgoing
calls made on the system. Details are printed as the calls are completed. Call Logging is
disabled by default on power up.
•Store all calls (Caller ID Detection). The system Caller ID Storage can capture
either all calls or unanswered calls only. If this option is checked, it will capture all
calls.
•Doorphone fitted. You can equip your Encore System with a Doorphone. The Door-
phone has a button which, when pressed, rings at programmed extensions, and has a
microphone/speaker for communication. With a Doorphone installed at your entrance
area, anyone visiting your premises can call when they arrive and you can speak to
them before you let them in. 
•System Voicebox On. This service acts as an answering machine. It can be used
answer incoming calls and record messages for selected lines. It can be enabled or dis-
abled in this screen.
•911 & Extension Sending. This feature sends the extension number, that dialled
911, to the network. When this symbol 
 is displayed, the System sends the extension
digits to the network. If the symbol 
◊ is displayed, the System will not send the digits to
the network (default setting). 
•Night Service. The Automatic Night Service feature allows you to set the times at
which the system automatically enters Night Mode and when it reverts to Day Mode.
(The operator also has the ability to manually turn on or off Night Mode.)
•Night Service Time ON. Specify the time to start Night Service.
•Night Service Time OFF. Specify the time to stop Night Service.
•Music on hold. When an external call is placed on hold, you can choose between sup-
plying music, a tone or silence to the caller. The music source can be internal, in which
case it is integrated in the system and cannot be changed, or external, in which case an
external source must be connected to your system. Internal callers will always hear
tones when on hold. While the system is in Day Mode, if both Music-On-Hold and
Courtesy Service are programmed, the Courtesy Service message and music will be
played in rotation to callers on hold. In Night Mode, the Courtesy Service message and
hold tones will be played.
NOTE: In the previous operation of Auto Attendant, (where, if it was not available to
answer) the call would be answered by internal courtesy source, as a back-up; this is
no longer applicable. If the Courtesy Service is programmed to use the internal source,
the music-on-hold option is automatically set to the internal source and cannot be
changed to an external source. However, if the Courtesy Service is programmed to use
the Voice Module, music-on-hold can use the external source.
•Programming Position. System programming can only be carried out at one Keyset
(the Programming Extension). By default, extension 20 is the Programming Extension.
The Programming Extension can be changed to any other extension if required.
•PA  P o s i t i o n .  Set the extension connected to the external paging equipment.
•System Programming Password. The default System Programming Password
(1111) can be changed to any four-digit number.
•V24 Baud Rate. The V24 interface baud rate can be set to 4800, 9600 or 19200 bps
for Call Logging. 
						

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
User Timers
RMS
PROGRAMMING
5
•Courtesy Service Source. The system can be set to play a pre-recorded greeting
(
Internal option) or a customized greeting (Voice Module option). 
•Sales and Service Telephone Numbers. If desired, you can program the tele-
phone numbers for your Sales and/or Service personnel so that customers can easily call
them.
•Message Capacity. You can change the mail box message capacity, from the default
of 20 messages per mail box, to a higher or lower amount, depending on demand. 
•Group Divert to System Box. Allows you to enable a divert incoming voice mail to
the system mail box. This feature is available for incoming calls to groups with more
than one extension (when a forward on no answer to the voice module is enabled on
any of the phones in the group). The call is diverted to the system mail box instead of
the individual’s mail box. This is a system-wide flag.
NOTE: The Group Divert to System Box flag looks at the Incoming Ringing Groups
options in RMS (page 5-28). The lowest number in the ringing group is not necessarily
the first extension that is rang when a group divert to voice mail takes place. The call is
diverted to the voice mail of the first station shown in the Incoming Ringing Groups table
in RMS – not the number of the lowest station number in the table.
B. USER TIMERS
11 . 4The User Timers screen is shown below. 
11 . 5The following chart shows each timer with its purpose, range, and default value.
Table 5-5: RMS Programming User Timers 
TIMERPURPOSERANGEDEFAULT
Open the doorThe amount of time the doorstrike relay will remain open following 
activation.
01 – 30
5 seconds
Doorphone ring 
durationThe amount of time extensions will ring when a call is made from 
the Doorphone.30 seconds
Recall on holdThe time that elapses before a call, which has been placed on hold, 
rings back to the extension that put the call on hold.10 – 180090 seconds 
						

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Exception and Restriction Tables
C. EXCEPTION AND RESTRICTION TABLES
11 . 6The Exceptions and Restriction Tables screen is shown below. 
11 . 7As a means of controlling costs, each extension can be programmed for a toll restriction
Class of Service. This screen allows you to define the numbers that will be restricted by the
system and also permits the inclusion of exemption numbers which might otherwise be
restricted or allowed by global class of service settings.
Forward on No 
AnswerThe time that elapses before a call ringing at an extension is for-
warded when Forward on No Answer is set.01 – 18015 seconds
Call ParkThe time that elapses before a call, which has been placed on 
Park, rings back to the extension that parked the call.001 – 250180 seconds
Ringback time 
durationThe amount of time an extension will ring when Ringback has been 
invoked.01 – 3030 seconds
Recall on transferThe time that elapses before a call, which has been transferred and 
not answered, rings back to the extension that attempted the trans-
fer.001 – 18090 seconds
Courtesy DelayThe time that elapses before an unanswered incoming call is sent 
to the Courtesy Service.
01 – 30
30 seconds
Auto Attendant 
DelayThe time that elapses before an unanswered incoming call is sent 
to the Answering Machine or Automated Attendant greeting.01 second
Answering 
Machine DelayIf the Answering Machine timer is less than five seconds (0 is not 
allowed), the group of extensions is rung for five seconds, then the 
answering machine starts (the timer is treated as if it were five sec-
onds).01 – 18030 seconds
VM Message 
LengthThe amount of time allowed per voice-mail message. The confirm 
option only appears after you have entered a valid value. 30 – 180120 seconds
Table 5-5: RMS Programming User Timers (Continued)
TIMERPURPOSERANGEDEFAULT 
						

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Program Caller ID Detection Number
RMS
PROGRAMMING
5
11 . 8The four Tables are numbered 2, 3, 5, and 6 to correspond with the associated Classes
of Service. They can be programmed with up to 50 numbers each. Tables 2, 3, and 6 contain
restricted numbers; Table 5 contains allowed numbers. 
11 . 9A number can contain up to 13 digits. You can use a pound (#) in the code to indicate
that any number of digits will follow (for example, 1# restricts all toll calls that begin with “1,”
and 1800# restricts all calls beginning with “1-800”). 
11 . 1 0The following chart summarizes the Classes of Service and the Tables that they use:
D. PROGRAM CALLER ID DETECTION NUMBER
11 . 11The following screen allows specific incoming calls to be identified by their Caller ID
and routed to specific extensions. 
11 . 1 2Up to thirty names, each with a maximum of 10 characters (including spaces), may be
associated with telephone numbers. When a Caller ID number with an associated name is
received, the name rather than the number is displayed. 
11 . 1 3In addition, an extension number may be associated with a Caller ID telephone number.
In this case an incoming call from that number will ring at only that extension. If the extension Table 5-6: 
Classes of Service and Associated Tables
CLASSTYPE OF RESTRICTIONTABLE
1 No restriction N/A
2 Restrict codes in Table 2 (can be combined with 
Classes 5 and/or 6)Table 2 - Restricted Numbers
3 Restrict codes in Table 2 and 3 (can be combined 
with Classes 5 and/or 6)Tables 2 and 3 -Restricted 
Numbers
4 Internal and Emergency calls only N/A
5 Allow codes (can be combined with Classes 2, 3, 
and/or 6)Table 5 - Allowed Numbers
6 Restrict codes (can be combined Class 2, 3, and/or 
5)Table 6 - Restricted Numbers 
						

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Speed Dial List
is busy and has Call Waiting Tones turned off, the call rings the incoming ringing group pro-
grammed for that line.
•Telephone No. Enter the telephone number as it will appear in the Caller ID, includ-
ing the area code.
•Name. Enter an associated name of up to 10 characters.
•Ext. If you wish to associate the number with an extension, enter the desired extension
number in this field. 
E. SYSTEM SPEED DIAL LIST
11 . 1 4The following screen allows you to add, delete, and edit the system speed dial numbers. 
11 . 1 5You can program up to 200 system speed-dial numbers and names. Users of the system
may then access these numbers, provided they are not restricted from dialing the number
because of their Class of Service. 
•Telephone No. Up to 24 digits may be stored in any location. 
•Name. A name of up to ten characters, including spaces, can be used for each entry.
•Goto Speed Dial. To jump directly to a particular speed-dial number, enter the three-
digit location code in the window and select the Goto Speed Dial button. 
						

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Date and Time
RMS
PROGRAMMING
5
F. SYSTEM DATE AND TIME
11 . 1 6Using the following screen, you can send the date and time from the Remote Manage-
ment Software PC to the system or receive the information from the system. 
11.17 Computer Time Setting. This shows the current time and date on your PC.
11.18 Receive From Switch. Select Receive. The date and time on the remote system is
displayed.
11.19 Transmit To Switch. You can send the time and/or date, as follows.
•Date. Enter the date in MM/DD/YY format, (e.g., December 31 2001 as 12/31/01). Or
select Copy Local Date to use your PC’s date setting. Then select Send.
•Time. Enter the correct time in 24-hour format, (e.g., 2:00 PM as 14:00). Or select
Copy Local Time to use your PC’s time setting. Then select Send. 
						

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Extensions Program Planning Sheets
12. EXTENSIONS PROGRAM PLANNING SHEETS
12.1Program planning sheets are also provided at the end of the keyset programming chap-
ter, beginning on page 4-32. 
Call Handling/Extension Names
EXTENSIONNAMECALL FORWARD TYPE/NO.HOT LINE NO.MANAGER (IF SECTY)
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37