Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

							Page 4-5
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System-Wide Programming
KEYSET
PROGRAMMING
4
4. SYSTEM-WIDE PROGRAMMING
4.1When you select System, the system-wide programming options appear on the dis-
play. The following table lists the available options with their allowed values and defaults, if
applicable. Instructions for programming each option are given in the following pages. To pro-
gram these options and others using RMS, refer to “RMS System Programming” on page 5-36.
Also, the following table lists the RMS location and equivalent option and page number.
Table 4-1: 
Keyset Programming – System-Wide Programming 
PROGRAMMING
OPTIONALLOWED 
VA L U E SDEFAULT
VA L U ERMS 
LOCATIONRMS 
EQUIVALENTPA G E
Language (page 4-7)English, Spanish, or 
FrenchEnglishExtension/
Phone 
ProgrammingExtension 
Settings; 
Languagepage 5-19
Time And Date (page 4-7)HH:MM MM-DD-YY 12:00 
01.01.01System 
ProgrammingSystem Date 
and Timepage 5-43
Change Password
(page 4-7)Four-digit password1111System 
Programming; 
System 
SettingsSystem 
Programming 
Password
page 5-37
Programming Position 
(page 4-8)Any ExtensionExtension 20Programming 
Position
System Speed Dial 
(page 4-8)Up to 200 numbers
None 
programmed
System 
ProgrammingSystem Speed 
Dial Listpage 5-42
Night Service (page 4-9)Automatic Service 
and/or 
Weekend Service
System 
Programming; 
System 
Settings
Night Service
page 5-37
Music On Hold (page 4-10)Internal source, 
External source, 
Tone on hold, or 
SilenceInternal 
sourceMusic On 
Hold
Line Key Light (page 4-10)Light flashing on hold 
or 
Light steady on holdLight flashing 
on holdFlashing Hold 
LED
Change Greetings 
(page 4-11)Auto Attendant Day, 
Auto Attendant Night, 
Courtesy Service 
Day, Courtesy 
Service Night, and 
Directory MessageDefault 
messagesn/an/an/a
Call Logging (page 4-11)Call Logging Off or 
On For All PhonesCall Logging 
OffSystem 
ProgrammingSystem 
Settings; Call 
Loggingpage 5-37 
						

							Page 4-6
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System-Wide Programming
Timers: (page 4-12)
Recall On Hold
Recall On Transfer
Forward On No Answer
Courtesy Delay
Open The Door
Doorphone Ring 
Duration
Call Park
Ringback Time Duration
Auto Attendant Delay
Answering Machine
Delay
VM Message Length
0001 – 1800 seconds
001 – 180 seconds
001 – 180 seconds
01 – 30 seconds
01 – 30 seconds
01 – 30 seconds
001 – 250 seconds
01 – 30 seconds
01 – 30 seconds
001 – 180 seconds
30 – 180 seconds90 seconds
90 seconds
15 seconds
30 seconds
005 seconds
30 seconds
180 seconds
30 seconds
001 second 
30 seconds
120 seconds
System 
Programming; 
System 
Settings
User Timerspage 5-39
(System 
timers 
associated 
with RMS 
maintenance 
are shown 
on 
page 6-13)
Doorphone (page 4-13)Doorphone equipped 
or unequippedDoorphone 
unequippedDoorphone 
fitted
page 5-37
PA (Paging) Amplifier 
(page 4-13)PA equipped or 
unequippedPA not 
equippedPA Position
Caller ID List (page 4-13)Store all calls or 
Unanswered callsSt o r e s 
unanswered 
callsStore all calls 
(Caller ID 
Detection)
Class Codes: (page 4-13)
Ta b l e  2
Ta b l e  3
Ta b l e  5
Ta b l e  6
Not 
programmed
System 
ProgrammingCOS 
Exceptions & 
Restrictionspage 5-40
Local Codes (page 4-14)Up to 40 codesLine 
ProgrammingLine Settings; 
Local Codes 
tabpage 5-32
Reset Options (page 4-14)Reset or Reset to 
Defaultn/aDiagnosticsSystem Resetpage 6-9
Set V24 Baud Rate 
(page 4-14)4800, 9600, 1920019200 baud
System 
Programming; 
System 
Settings
V24 Baud 
Rate
page 5-37
Sales - Service Numbers 
(page 4-15)Any outside 
telephone numberNone 
programmedSales 
Telephone 
Number
VM Capacity (page 4-15)10 –- 5020Message 
Capacity
Group Divert to VM 
(page 4-15)Individual or SystemIndividualGroup Divert 
to System box
911 & Extension Sending 
(page 4-15)Send or not send 
extension digits to 
networkSystem does 
not send 
extension 
digits to the 
network911 & 
Extension 
Sending
Table 4-1: Keyset Programming – System-Wide Programming (Continued)
PROGRAMMING
OPTIONALLOWED 
VA L U E SDEFAULT
VA L U ERMS 
LOCATIONRMS 
EQUIVALENTPA G E 
						

							Page 4-7
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Time and Date
KEYSET
PROGRAMMING
4
A. SYSTEM TIME AND DATE
4.2 To adjust the system time settings, when necessary:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Select Time And Date.
3.Enter the correct time in 24-hour format, (e.g., 2:00 PM as 1400). The display will
prompt for a date.
 •If you only wish to set the time select Confirm and the display will revert to the
Idle Menu.
 •Enter the date in MMDDYY format, (e.g., December 10, 2001 as 121001). When
the date has been entered the display will revert to the Idle Menu.
4.Press the Speaker key to finish programming.
NOTE: Following a system reset, the time shown will be 12:00 and the date shown will be 01-
01-99. Also, in the event of a power failure, you will need to reset the time and date.
B. LANGUAGE SETTING FOR KEYSET DISPLAYS
4.3The Keyset displays can be shown in English, Spanish, or French. The default language
is English. This procedure sets the system-wide language. However, keyset users can change
their keyset displays (see page 3-14 for details).
4.4 
To change the language setting for keyset displays: 
1.
Begin the programming session as described on page 4-4. Then select System.
2.Select Language.
3.Select the language that is to be used on a system-wide basis: English, French or
Spanish. The selected option is denoted by a 
. 
4.Press the Speaker key to finish programming. Select Cancel to return to the idle menu. 
C. SYSTEM PROGRAMMING PASSWORD
4.5 To  c h a n g e  t h e  d e f a u l t  S y s t e m  P ro g r a m m i n g  P a s s w o r d  ( 1111 )  t o  a n y  f o u r- d i g i t
number:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Select Change Password.
3.Select Change and enter the new four-digit password.
4.Select Confirm.
5.Press the Speaker key to finish programming. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Programming Position
D. PROGRAMMING POSITION 
4.6System programming can only be carried out at one Keyset (the Programming Exten-
sion). By default, Extension 20 is the Programming Extension. The Programming Extension
can be changed to any other extension, if required.
4.7 
To change the programming extension: 
1.
Begin the programming session as described on page 4-4. Then select System.
2.Select Programming Position.
3.Select the extension you wish to have as the Programming Extension. The selected Pro-
gramming Extension is denoted by a 
.
4.Press the Speaker key to finish programming.
E. SYSTEM SPEED-DIAL NUMBERS
4.8You can program 200 system speed-dial numbers and names. Users of the system may
then access these numbers, provided they are not restricted from dialing the number because of
their Class of Service (see page 3-38 for details). 
4.9Up to 24 digits may be stored in any location. A name of up to ten characters, including
spaces, can be used for each entry.
4.10For a description of the Class of Service Override facility, see the Call Restrictions sec-
tion on page 3-6. This feature allows an extension to access all system Speed-Dial numbers,
even though the extension may be restricted from directly dialing a number because of their
Class of Service.
4.11 
To program system speed-dial numbers:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select System Speed Dial.
3.Select New Entry.
4.Enter the index number 001-200 and then enter the telephone number.
5.Select Confirm.
6.You are then prompted to enter a name. Do one of the following:
 •Press Cancel if you do not wish to enter a name.
 •Enter a name as described on page 3-13.
7.Press the Speaker key to finish programming. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Night Service
KEYSET
PROGRAMMING
4
F. NIGHT SERVICE
4.12The Automatic Night Service feature allows you to set the times at which the system
automatically enters Night Mode and when it reverts to Day Mode. (The operator also has the
ability to manually turn on or off Night Mode.)
Set the On and Off Times
4.13 
To set night service on/off times:
   1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Night Service.
3.Select Automatic Service.
4.Enter the automatic on and off times in 24-hour clock format (e.g. 2:00 PM is entered as
1400).
5.Press the Speaker key to finish programming.
Cancel the Automatic Start and End Times
4.14 
To cancel the night service automatic start/end times:
   1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Night Service.
3.Select Automatic Service.
4.Select Automatic On Time to cancel the start time, and Automatic Off Time to
cancel the end time.
NOTE: When ♦ is displayed next to Automatic On Time and/or Automatic Off Time, the
times have been set.
5.Select Change.
6.Select Confirm.
Set Weekend Service
4.15The Weekend Service feature ensures that if Night Service is invoked on a Friday
evening, the system remains in Night Mode until Monday morning.
4.16 
To set night service weekend service:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Night Service.
3.Select Weekend Service.
4.Select Weekend Service On or Weekend Service Off.
NOTE: A ♦ is displayed next to Weekend Service On or Weekend Service Off to tell
you whether the feature is enabled or disabled.
5.Press the Speaker key to finish programming. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Set the Music-On-Hold Option
G. SET THE MUSIC-ON-HOLD OPTION
4.17When an external call is placed on hold, you can choose between supplying music, a
tone, or silence to the caller. The music source can be internal (using the music chip that is
integrated in the system that cannot be changed) or external (using a radio, CD player, or other
device connected to your system). Internal callers will always hear tones when on hold. 
NOTE: In the previous operation of Auto Attendant, (where, if it was not available to answer)
the call would be answered by internal courtesy source, as a back-up; this is no longer applica-
ble. If the Courtesy Service is programmed to use the internal source, the music-on-hold option
is automatically set to the internal source and cannot be changed to an external source (see
page 4-10). However, if the Courtesy Service is programmed to use the Voice Module, music-
on-hold can use the external source.
4.18While the system is in Day Mode, if both Music-On-Hold and Courtesy Service are
programmed, the Courtesy Service message and music will be played in rotation to callers on
hold. In Night Mode, the Courtesy Service message and hold tones will be played in rotation.
4.19 
To set the music on hold option:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Music On Hold.
3.Select the option (Internal Source, External Source, Tone On Hold, or Silence)
that you want. A 
 indicates the current setting.
4.Press the Speaker key to finish programming.
H. LINE KEY LIGHTS
4.20You can decide if the associated Line key light is to flash or remain steady on all other
Keysets when a call is placed on hold. The default setting is that the light flashes.
4.21 
To set line key light settings:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Line Key Light.
3.Choose either Light Flashing On Hold or Light Steady On Hold.
4.Press the Speaker key to finish programming. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Greetings
KEYSET
PROGRAMMING
4
I. SYSTEM GREETINGS
4.22The system greetings are used in the Courtesy Service and Automated Attendant ser-
vices as follows:
•If a call rings on a line programmed for Courtesy Service, and it is not answered by an
extension within a programmed time (30 seconds by default), the call is automatically
answered and a greeting is played. See page 3-18 for more information.
•When the call comes in on a line programmed for Automated Attendant, the call will be
answered for the programmed time period (unless the timer is set to one or less than
five seconds), then the Automated Attendant answers the call immediately. The caller
will hear a pre-recorded greeting or a customized greeting. See page 3-18 for more
information.
NOTE: In the previous operation of Auto Attendant, (where, if it was not available to answer)
the call would be answered by internal courtesy source, as a back-up; this is no longer applica-
ble. If the Courtesy Service is programmed to use the internal source, the music-on-hold option
is automatically set to the internal source and cannot be changed to an external source (see
page 4-10). However, if the Courtesy Service is programmed to use the Voice Module, music-
on-hold can use the external source.
4.23You can also record a Directory Message, that tells callers what to dial when they reach
the system directory.
4.24 
To set system greetings:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Select Change Greetings.
3.For Automated Attendant greetings: Select Auto Attendant Day or Auto Atten-
dant Night.
For Courtesy Service greetings: Select Courtesy Service Day or Courtesy Ser-
vice Night.
For the Directory greeting: Select Directory Message.
4.Select Record Greeting.
5.When prompted, speak to record the new greeting.
6.Press the Speaker key to finish programming.
J. CALL LOGGING ENABLE/DISABLE
4.25If the system is equipped with a Call Logging Interface Module, a printer or PC may be
connected to maintain a record of incoming and outgoing calls made on the system. Details are
printed as the calls are completed. See page 3-47 for more information.
4.26Call Logging can be programmed to ignore calls from certain extensions. To prevent
call from being logged, see page 4-21.
4.27Call Logging is disabled by default on power up. If a Call Logging Interface Module is
installed, you must enable Call Logging.
4.28 
To enable call logging:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Call Logging.
3.Select either On For All Phones or Call Logging Off.
4.Press the Speaker key to finish programming.
4.29To set the interface speed for call logging, see page 4-14. To prevent call from being
logged, see page 4-21. 
						

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Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Timers
K. SYSTEM TIMERS
4.30You can set various timers from the Programming Extension to suit your requirements.
The following table shows each timer with its purpose, range, and default value. 
4.31To program these timers using RMS, refer to “User Timers” on page 5-39. (System tim-
ers associated with RMS maintenance are shown on page 6-13). 
4.32 
To set system timers:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Timers.
3.Select the required timer to be changed and enter the duration. (See table below).
4.Select Confirm to accept the new time. The confirm option will not be displayed until
valid digits are entered.
5.Press the Speaker key to finish programming.
Table 4-2: 
Keyset Programming – System Timers
TIMERPURPOSERANGEDEFAULT
Recall On HoldThe time that elapses before a call, which has been placed 
on hold, rings back to the extension that put the call on 
hold.0001 – 
1800
90 secondsRecall On TransferThe time that elapses before a call, which has been 
transferred and not answered, rings back to the extension 
that attempted the transfer.001 – 180
Forward On No AnswerThe time that elapses before a call ringing at an extension, 
with Forward on No Answer set, is forwarded.001 – 18015 seconds
Courtesy DelayThe time that elapses before an unanswered incoming call 
is sent to the Courtesy Service.
01 – 30
30 seconds
Open The DoorThe amount of time that the doorstrike relay will remain 
open following activation.005 seconds
Doorphone Ring 
DurationThe amount of time that extensions will ring when the 
Doorphone is pressed.30 seconds
Call ParkThe time that elapses before a call, which has been placed 
on Park, rings back to the extension that parked the call.001 – 250180 seconds
Ringback Time DurationThe amount of time an extension will ring when Ringback 
has been invoked.
01 – 30
30 seconds
Auto Attendant DelayThe time that elapses before Auto-Attendant answers a 
ringing call.001 second
Answer Machine DelayThe time that elapses before an unanswered incoming call 
is sent to the Answering Machine. 
NOTE: If the Answering Machine timer is less than 5 sec-
onds (0 is not allowed), the group of extensions is rung for 5
seconds, and then the Answering Machine starts (the timer
is handled as if it were 5 seconds).
001 – 18030 seconds
Voice Mail Message 
LengthThe time allowed for voice message and voice greetings. 
The confirm option only appears after you have entered a 
valid value.30 – 180120 
						

							Page 4-13
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Doorphone Equipped/Unequipped
KEYSET
PROGRAMMING
4
L. DOORPHONE EQUIPPED/UNEQUIPPED
4.33You can equip your Encore System with a Doorphone. The Doorphone has a button
which, when pressed, rings at programmed extensions, and has a microphone/speaker for com-
munication. With a Doorphone installed at the door or in your reception area, anyone visiting
your premises can call when they arrive and you can speak to them before you let them in. See
page 3-17 for more information.
4.34 
To set doorphone equip/unequip:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Select Doorphone.
3.Select Doorphone Equipped.
4.Press the Speaker key to finish programming.
M. EXTERNAL PAGING
4.35A extension with a paging equipment amplifier connected to it must be programmed as
a page port before it can be used for paging. See page 3-36 for more information.
4.36 
To set external paging:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select PA amplifier.
3.Select PA Equipped.
4.Select the extension to which paging equipment is connected.
5.Press the Speaker key to finish programming.
N. CALLER ID STORAGE
4.37The system Caller ID Storage can capture either all calls or unanswered calls only. See
page 4-20 for information programming individual Caller ID Storage. See page 3-7 for more
information about Caller ID.
4.38 
To set caller ID storage:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Caller ID List.
3.Select Store All Calls or Store Unanswered Calls.
4.Press the Speaker key to finish programming.
O. CLASS OF SERVICE ACCESS TABLES
4.39As a means of controlling costs, each extension can be programmed for a toll restriction
Class of Service. This determines the type of call the extension is allowed to dial. See page 3-6
for more information about the Tables.
4.40 
To set class of service:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Class Codes.
3.Select the Ta b l e to which you want to assign codes. (Table 2, 3, 5, or 6).
4.Select an Index Number and enter the code.
5.Select Confirm when the code is entered.
6.Repeat steps as necessary until all tables are programmed.
7.Press the Speaker key to finish programming. 
						

							Page 4-14
Keyset Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Local Area Codes
P. LOCAL AREA CODES
4.41It is necessary to program the local area codes into the system so that the system can
recognize the numbers which must have the digit 1 added when they are redialed. The local
area codes do not need to have the 1 added.
4.42 
So program local area codes:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Local Codes.
3.Enter the index number 01-40.
4.Enter the three-digit area code, then select Confirm.
5.Select the next index and continue until all local codes are programmed.
6.Press the Speaker key to finish programming.
Q. SYSTEM RESET
4.43 To reset the system:
   1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Reset Options.
3.Select Reset! to reset the system and cut off all established calls or Reset To
Default! to reset the system, cut off all established calls 
and remove all programming
from the system
.
NOTE: After resetting the system to default, please wait about 10 seconds before
entering System Programming to configure Extension Voice Boxes. 
R. V24 BAUD RATE
4.44The interface to the printer or PC should be serial V24/RS232-C and should meet the
following specifications: 4800, 9600 or 19200 bps speed, 8 data bits, no parity. 
4.45 
To set V24 baud rate:
1.
Begin the programming session as described on page 4-4. Then select System.
2.Scroll down to and select Set V24 Baud Rate.
3.Select which speed you require: 4800, 9600, or 19200.
4.Press the Speaker key to finish programming.
CAUTION
Possible Loss of Data Hazard. There are two system reset options available – Reset! resets
the system and cuts off all established calls and Reset To Default! resets the system, cuts
off all established calls 
and removes all programming from the system. These are com-
plete system resets, not individual extension resets. They should be used with extreme care,
preferably only as directed by your service consultant.