Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Program Keys/Reset Keys to Default Settings
RMS
PROGRAMMING
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—General Call. Places a general call to all phones.
—
Page All Keysets. Places a page to Keyset speakers.
—
Public Address. Places a page over the external paging equipment.
—
Extension Lock. Locks the phone after the Extension Lock password is entered.
—
Reminder Call. Sets a time for the phone to ring.
—
Open Door. Releases the doorstrike relay.
—
Reset Phone. Removes all phone...

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ENCORE MANUAL, Issue 4.0 
– July 2002
Phone Status
G. PHONE STATUS
9.19The Phone Status screen is shown below. 
9.20You can see the parameters that are set on a specific extension position by entering the
extension number in the Extension No. field and then selecting Receive. 
9.21If you wish to cancel Do Not Disturb, Forward, Ringback, Reminder, and Text Message
for the displayed station, select the Phone Reset button.  

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ENCORE MANUAL, Issue 4.0 
– July 2002
RMS Line Programming
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PROGRAMMING
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10. RMS LINE PROGRAMMING 
10.1If Line Programming is selected, the CO line programming options appear. The fol-
lowing table lists the available Line Programming options with their allowed values and
defaults, if applicable.
Table 5-3: 
RMS Line Programming Values 
OPTIONFEATUREALLOWED VALUESDEFAULT VALUE
Incoming Ringing 
Groups
 (page 28)
Day/Night Incoming 
Ringing20-37 and Central Bell20-25...

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Incoming Ringing
A. INCOMING RINGING
10.2Any or all extensions, and the Central Bell, can be programmed to receive ringing for
incoming calls on the Lines and from the Doorphone. By default, all CO lines ring at exten-
sions 20 to 25. Each line can be programmed to ring up to 18 extensions and a Central Bell.
Each line may also be programmed to ring different extensions for Day and Night Modes.
NOTE: The Group Divert to System Box flag (page...

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ENCORE MANUAL, Issue 4.0 
– July 2002
Line Access
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PROGRAMMING
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B. LINE ACCESS
10.5The Line Access screen is shown below. 
10.6You can decide which lines each extension can use for outgoing calls. By default, all
extensions have access to all lines. As a means of restricting outgoing calls, extensions can be
prevented from having access to one or more CO lines for placing calls. Users attempting to
place a call using a restricted CO line hear a busy signal.
10.7Place check...

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
PABX Access
C. PABX ACCESS
10.9The PBX Access screen is shown below. 
10.10You can connect the Encore System to a parent PBX through its line interfaces. You can
then program any of the four Line Groups to work with a parent PBX. 
10.11When programming the Line Groups as PBX groups, you must tell the system what
digits are required to select a line in the parent PBX. The system “absorbs” those digits when a
call is placed and will not...

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ENCORE MANUAL, Issue 4.0 
– July 2002
Line Settings
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PROGRAMMING
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D. LINE SETTINGS
10.12Three Line Setting tabs are provided: Global, Optional, and Local Codes. Each is
described in detail in the following pages.
Global Settings
10.13 A check mark in the box indicates that the field is enabled. Click on the field to place
or remove the check mark. This tab allows you to set the following for each line:
•Equipped. The system assumes that all line interfaces have lines...

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ENCORE MANUAL, Issue 4.0 
– July 2002
Line Settings
Optional Settings
10.14The Optional Settings tab includes the following items: 
•Tone Dialing. The system can be installed with either DTMF or dial-pulse lines. Dial-
pulse lines must be designated as such in database programming, because all lines are
designated as DTMF (shown as MF) when the system is initialized. 
•Caller ID Detection. Caller ID service is available from your telephone company. If
you subscribe to this...

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ENCORE MANUAL, Issue 4.0 
– July 2002
Hunt Groups
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E. HUNT GROUPS
10.16The Hunt Group feature allows you to have groups of extensions answering different
lines. The calls to the Hunt Group are presented in cyclical order to the extensions in the group.
That is, the first call is presented to the first extension on the list, the next to the second exten-
sion, and so on.
10.17Up to four hunt groups can be programmed. Each hunt group can have lines allocated to...

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ENCORE MANUAL, Issue 4.0 
– July 2002
Alternative Routing
F. ALTERNATIVE ROUTING
10.19You can use Alternative Routing to have calls routed over specific lines (such as spe-
cialized common carriers or equal access lines), using special digits, if necessary. You can cre-
ate up to 50 special Alternative Call Routing numbers. 
10.20When the option is programmed the digits dialed by an extension are analyzed and, if
they match one of the Digit Codes, the call is routed to an...