Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Alternative Routing
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5
Lines 
10.23For each code entered on the previous page, the line(s) over which the call is to be
routed must also be programmed in the Lines tab, shown below. Selecting the Lines tab dis-
plays the available lines and digit codes. Place a check mark in the appropriate lines for each
digit code. 

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
RMS System Programming
11. RMS SYSTEM PROGRAMMING
11 . 1When you select System Programming the system-wide programming options
appear. The following table lists the available options, with their allowed values and defaults, if
applicable. Instructions for programming each option is given in the following pages.
Table 5-4: 
RMS System Programming Values and Timers 
SECTIONPROGRAMMING OPTIONALLOWED VALUESDEFAULT VALUE
System 
Settings
 
(page...

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Settings
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A. SYSTEM SETTINGS
11 . 2The System Settings screen is shown below. 
11 . 3For features that have on/off settings, place a check mark in the box to enable the fea-
ture or remove the check to disable it. For features that offer a choice of setting, scroll to the
desired setting.
•Weekend Service. The Weekend Service feature ensures that if Night Service is
invoked on a Friday evening, the system remains in...

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
System Settings •
Call Logging. If the system is equipped with a Call Logging Interface Module, a
printer or PC may be connected, that will maintain a record of incoming and outgoing
calls made on the system. Details are printed as the calls are completed. Call Logging is
disabled by default on power up.
•Store all calls (Caller ID Detection). The system Caller ID Storage can capture
either all calls or unanswered calls only. If this option...

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
User Timers
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•Courtesy Service Source. The system can be set to play a pre-recorded greeting
(
Internal option) or a customized greeting (Voice Module option). 
•Sales and Service Telephone Numbers. If desired, you can program the tele-
phone numbers for your Sales and/or Service personnel so that customers can easily call
them.
•Message Capacity. You can change the mail box message capacity, from the default
of 20 messages...

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ENCORE MANUAL, Issue 4.0 
– July 2002
Exception and Restriction Tables
C. EXCEPTION AND RESTRICTION TABLES
11 . 6The Exceptions and Restriction Tables screen is shown below. 
11 . 7As a means of controlling costs, each extension can be programmed for a toll restriction
Class of Service. This screen allows you to define the numbers that will be restricted by the
system and also permits the inclusion of exemption numbers which might otherwise be
restricted or allowed by global...

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ENCORE MANUAL, Issue 4.0 
– July 2002
Program Caller ID Detection Number
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11 . 8The four Tables are numbered 2, 3, 5, and 6 to correspond with the associated Classes
of Service. They can be programmed with up to 50 numbers each. Tables 2, 3, and 6 contain
restricted numbers; Table 5 contains allowed numbers. 
11 . 9A number can contain up to 13 digits. You can use a pound (#) in the code to indicate
that any number of digits will follow (for example, 1#...

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ENCORE MANUAL, Issue 4.0 
– July 2002
System Speed Dial List
is busy and has Call Waiting Tones turned off, the call rings the incoming ringing group pro-
grammed for that line.
•Telephone No. Enter the telephone number as it will appear in the Caller ID, includ-
ing the area code.
•Name. Enter an associated name of up to 10 characters.
•Ext. If you wish to associate the number with an extension, enter the desired extension
number in this field. 
E. SYSTEM SPEED DIAL LIST
11 . 1...

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ENCORE MANUAL, Issue 4.0 
– July 2002
System Date and Time
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F. SYSTEM DATE AND TIME
11 . 1 6Using the following screen, you can send the date and time from the Remote Manage-
ment Software PC to the system or receive the information from the system. 
11.17 Computer Time Setting. This shows the current time and date on your PC.
11.18 Receive From Switch. Select Receive. The date and time on the remote system is
displayed.
11.19 Transmit To Switch. You can send...

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Extensions Program Planning Sheets
12. EXTENSIONS PROGRAM PLANNING SHEETS
12.1Program planning sheets are also provided at the end of the keyset programming chap-
ter, beginning on page 4-32. 
Call Handling/Extension Names
EXTENSIONNAMECALL FORWARD TYPE/NO.HOT LINE NO.MANAGER (IF SECTY)
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