Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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RMS
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6
RMS Maintenance
CONTENTS PAGE
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
2. Cross Point Images   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-3
A. Extension Crosspoint Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-3
B. Line Crosspoint...

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Introduction
1. INTRODUCTION
1.1This chapter describes the Diagnostics, Pro-Active Maintenance, and System Timers
portions of the Remote Management Software.
1.2The Diagnostics drop-down menu, which is only available in Real Time mode,
includes the following options:
•Allows you to see system activity using Extension and Line Cross Point Images, Sys-
tem Phone Monitor, and Trace
•Shows usage and statistics in Call Statistics and Software...

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Cross Point Images
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2. CROSS POINT IMAGES
2.1The cross points are the main switching mechanism in the system. All calls and system
speech paths are routed through the system cross points. This diagnostic tool is used to verify
connections through the system and can be used to debug crosstalk problems and internal
switching failures. 
To access cross point images:
1.
From the Diagnostics drop-down menu in the Real Time tab,...

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Line Crosspoint Map
B. LINE CROSSPOINT MAP
2.4The Line Cross Point Image screen is shown below. 
2.5The following options are shown in the left column of the window:
•To n e  
•Voice 1 and 2 (voice path)
•MF (DTMF) Sender
•Music
•External Path 1
•Modem
2.6The available lines are listed across the top of the window. 

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Call Statistics
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3. CALL STATISTICS
3.1When Call Statistics is selected, a matrix of the number of calls made, received, and
answered is displayed. The screen has two tabs for Lines and Extensions. Statistics are shown
for the period since they were last cleared. 
A. LINES
3.2The Lines tab lists all available lines and the categories for Incoming, Answered, and
Outgoing Calls. When you select Receive, the Remote Management...

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Software States
4. SOFTWARE STATES
4.1The Software States screen allows you to verify the operating conditions on Lines and
Extensions. The screen provides two tabs: Lines and Extensions. When you select Receive,
the Remote Management Software begins polling the system for the line or extension status
information from the system. To end polling, select Stop. To exit, select Close.
A. LINES
4.2The Lines tab lists available lines and whether...

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System Phone Monitor
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5. SYSTEM PHONE MONITOR
5.1The System Phone Monitor screen is shown below. 
5.2When System Phone Monitor is selected, an extension list is displayed with a second
column called “Signaling” that indicates which connections have a Keyset that is communicat-
ing with the KSU. Every time you select Receive, the Remote Management Software checks
the system and updates the information (the information will not...

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Trace
6. TRACE
6.1The Trace screen is shown below. 
6.2A trace allows the system to output information on how the software is operating. The
system outputs its status as a trace record. This record shows the system status and allow diag-
nostics to be carried out. These traces are normally requested by Inter-Tel in the event of prob-
lem occurring within the system or with the environment in which it is operating. Inter-Tel
personnel have...

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System Reset
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7. SYSTEM RESET
To perform a system reset:
1.
In RealTime mode, select Diagnostics > System Reset.
2.If necessary, select either the Warm or Cold reset button.
NOTE: After resetting the system to default, please wait about 10 seconds before
entering System Programming to configure Extension Voice Boxes. 
CAUTION
Possible Data Loss Hazard. There are two system reset options available – Warm resets
the system and...

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System Tests
8. SYSTEM TESTS
8.1Using Remote Management Software, the system can be instructed to carry out a self-
test with a delay of 1-60 minutes. The results of the test can be read when complete. 
8.2The self-test checks the DTMF receivers and sender, dial-tone detector, CO Line seiz-
ing, and Caller ID detectors. If all three DTMF receivers fail to detect DTMF then the DTMF
Sender is deemed faulty. If the dial-tone detector fails then...