Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

Page 3-13
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Keysets
FEATURES
3
Function Keys
5.11There are four Function keys located directly above the Keyset’s display. Particular fea-
tures are grouped under these keys, as follows:
•HOLD H: This key allows you to put outside calls on hold. When calls are placed on
hold they can be retrieved from any Keyset (see page 3-30 for details).
•PROGRAM P: This key accesses the options available to customize your Keyset set-
tings and enter your personal...

Page 3-14
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Keysets
Changing the Display Language
5.17The Keyset displays can be shown in English, Spanish, or French. The default language
is English.
5.18 
To change the language on the keyset display:
1.
Press the PROGRAM key.
2.Select Language. The choice of English, Spanish, or French is displayed
3.Select the desired language. The display changes automatically.
Programmable Keys/Line Keys
5.19There are eight Programmable keys across the top of your...

Page 3-15
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Keysets
FEATURES
3
Hands-free Answering and the Speaker Key
5.25You can use the Speaker key to have a conversation without having to lift the handset.
Press the Speaker key to go off-hook, as if the handset were lifted, and use the Keyset speaker
and microphone in place of the handset. Pressing the key again goes back on-hook, as if the
handset were replaced.
5.26When you have the handset off-hook, pressing the Speaker key turns the speaker on and...

Page 3-16
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Single-Line Sets
Using a Headset in Place of the Handset
5.34To use the Keyset with a headset you must first set the Keyset in Headset Mode. In
Headset Mode you use the Speaker key instead of lifting or replacing the handset.
5.35 
To enable or disable headset mode:
1.
Press the PROGRAM key.
2.Scroll to and select Headset Mode.
3.Select the required option, Headset On or Headset Off. Once selected, the display
will show the current mode and then...

Page 3-17
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Doorphone Units
FEATURES
3
C. DOORPHONE UNITS
5.40You can equip your Encore System with a Doorphone. The Doorphone has a button
which, when pressed, rings at programmed extensions, and has a microphone/speaker for com-
munication. With a Doorphone installed at the entrance or in your reception area, anyone visit-
ing your premises can call when they arrive and you can speak to them before you let them in.
See page 4-13 for programming information....

Page 3-18
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Courtesy Service
6. COURTESY SERVICE
6.1The Courtesy Service is used in systems where there may be delays in answering calls,
and the customer wants to ensure that callers do not hang up before someone answers their
call.
6.2If a call rings on a line programmed for Courtesy Service, and it is not answered by an
extension within a programmed time (30 seconds by default), the call is automatically
answered and a greeting is played. See page 4-12 for...

Page 3-19
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Voice Messaging Module Features
FEATURES
3
7. VOICE MESSAGING MODULE FEATURES
7.1A Voice Messaging Module can be installed in the Encore KSU to provide Automated
Attendant service, Answering Machine service, and customized Courtesy Service greetings, in
addition to Voice Messaging. Each extension can be assigned a voice message box. See page 4-
21 for programming information
7.2There are two ports on the Voice Messaging Module. Both ports are...

Page 3-20
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Answering Machine
B. ANSWERING MACHINE
7.7This service acts as an answering machine. It can be used for answering incoming calls
and record messages for selected lines. You can also select how long a call rings before the
Answering Machine answers. See page 4-28 for programming information and page 4-12 for
timer information.
7.8All messages received by the Answering Machine are stored in a system voice message
box, which is controlled by Extension...

Page 3-21
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Voice Messaging
FEATURES
3
Accessing Your Message Box
7.13If new voice messages have been left in your voice message box, the Message Waiting
Light, located on the top right corner of your Keyset, will be on. In addition, the top line on
your Keyset display will show “New Voice Messages.” (When messages are left for a single-
line telephone, there is no indication given to the telephone. You should regularly access the
voice message box to check...

Page 3-22
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Voice Messaging
7.15To access your voice message box from a single-line set:
1.
Access your voice message box by dialing 8 8, followed by your extension number,
voice messaging password, and #.
2.When you hear your voice message box greeting, do one of the following:
 •To program your greeting or password: 
 –  Dial 9 1 to change the outgoing greeting. (Speak to record a personalized
greeting when prompted, then perform a hookflash or hang up.).
 –...