Inter-Tel Axxess Administrators Guide

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Transfer To Hold
TRANSFER TO HOLD
A call transferred to hold at a station does not ring or send a display message while holding.
After the Hold timer expires, the station rings or sends call waiting signals. Also, calls trans-
ferred to hold do not recall the transferring party; they recall the receiving party’s attendant if
unanswered after the Hold and Recall timers expire. Besides the procedure listed below,...

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Call Screening
CALL SCREENING
Calls transferred from the AXXESSORY Talk Automated Attendant or a Call Routing
Announcement application can be screened, announced, or unannounced. Separate program-
ming flags in the database determine the methods used for transferring calls to stations with
mailboxes, stations with extension IDs, and extensions without mailboxes or IDs. 
When a call is received by an automated...

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Reverse Transfer
REVERSE TRANSFER
Calls ringing or recalling at a station, a hunt group, or a transfer-to-park location can be picked
up at any other station, using this feature. Calls on hold can also be picked up from stations and
from transfer-to-park locations. A user can reverse transfer a call from a station or a hunt group
on another node.
If more than one call is ringing or holding at the station or...

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Conference Calls
CONFERENCE CALLS
Station users can establish multi-party conference calls without operator assistance. There can
be up to four parties in a conference. In addition to the initiating station, the conference can
include any combination of up to three intercom and/or outside calls. The CPU provides 12
conference channels (24 on a triple- or quad-cabinet system). Additional channels can be
added,...

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Placing A Conference CallSingle-Line Set: Hookflash and enter the Conference feature code (5). The party is on
conference wait hold (hears music). 
  (2)Place an intercom or outside call to another party (or return to a call on hold) to be
included in the conference. Executive Digital Keysets users can press the IC DIREC-
TORY or OUTSIDE DIR menu key to look up numbers, if desired.
NOTE An existing conference...

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Add Parties To A Conference
ADD PARTIES TO A CONFERENCE
TO ADD PARTIES TO AN EXISTING CONFERENCE (ANY INSIDE PARTY):
NOTE This procedure cannot be performed if the maximum number of conference participants
has been reached.
Keyset:
  (1)During the conference, press the CNF key. The other parties remain connected. The
Call key and CNF key flutter.
  (2)Place an intercom or outside call to the other party (or...

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Exiting A ConferenceExiting And Re-Entering The Conference 
T
O EXIT THE CONFERENCE AND LEAVE THE OTHER PARTIES CONNECTED (ANY INSIDE PARTY):
Keyset:
During the conference, press the CNF key and hang up. The CNF key and a Call key
flutters. 
NOTE If all remaining parties are outside parties and the Hold timer expires while you
are out of the conference, the conference recalls your station. The recall rings at...

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Exiting A Conference Placing The Entire Conference On Hold
Any inside party involved in a conference can place the conference on hold at his or her sta-
tion. The other conference parties remain connected and can converse. The station user that
placed the conference on hold can then place calls or use system features while the conference
is on hold. Then the user can return to the conference on hold. Note,...

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Record-A-Call
RECORD-A-CALL
NOTE This feature must be enabled in Premium Features.
If your system is programmed with an AXXESSORY Talk Record-A-Call application, the sta-
tions can be programmed to use the Record-A-Call feature. It allows users to enter a feature
code whenever they want to record an ongoing call in their designated Record-A-Call mailbox.
Users can retrieve the recorded messages later, just as...

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Record-A-Call The programmer can set a maximum length for Record-A-Call messages. The Record-A-Call
Maximum Message Length timer can be set at 0-600 minutes. A 0 setting allows messages of
any length, limited only by the available disk space. The default is 30 minutes. (This overrides
the mailbox’s maximum message length setting. However, if a Record-A-Call message exceeds
the maximum message length, the...